Lawrence Hall Chevrolet Buick GMC

I never heard back from the dealership after speaking to a salesman on the phone. He said he would send me more photos in an email and call me back. I never heard back from him via phone or email. Not a good experience at all. Sad how customer service has really gone downhill the last few years.... :(

Quick initial response at first contact, and very quick and thorough follow ups afterward. Purchased the vehicle after a 3 hour commute to dealership, and Pete had vehicle ready and paperwork prepared when we got there. Super good experience from this guy.

Excellent buying experience!

I was treated very well over the phone while inquiring about this vehicle. But I can tell you the the car was not even ready to be on the lot and the sales team could have cared less I set there for several hours not knowing what was going on with the car. Was told strut was out. Needed part. That would be Monday. No one called Monday. I had to call Tuesday mid morning to inquire about the car. Then told its fixed and ready , asked was it the struts and did they replace both, as I was told it would be done by the used car manager for all my trouble. Then was advised it wasn't strut , it was the mount , just a miss diagnosis! But it was fixed and ready. So nothing was done for all my troubles ! Just words!..not even the small stuff I was advised would be fixed. After the car was fixed the next week they did bring it to me, the few little cosmetic things they were going to fix ( lighter outlet, "temporary fixed" like two days),speaker cover snaps broken off" still hanging there", black protection under bumper, (said) can fix with a couple screws! ,no screws to put it back (still hanging down making noise), I may have been buying a used vehicle, not a new vehicle , but if this is how you treat customers I won't be back or send anyone I know. Very disappointed!

Great

Purchase was fast, friendly and hassle free.

I also contacted this dealer about several Buicks they had, I was in contact with Pete with the internet sales team. I inquired about the cars I was interested in and the were way to high for my budget. When I told Pete about that. He was not interested in having anymore contact with me.

they responded in a timely maner

Dealer responded but sold the truck I wanted before I could even visit the dealer.

dealer was very quick to respond and courteous in our interactions, just didn't make it back over there

Excellent, they worked with us on the price and they were ver helpful and friendly. The truck is wonderful