Ken Pollock Nissan

229 Mundy St
Wilkes Barre, PA 18702

Sales: (570) 468-1809

Service: (888) 239-1741

Today 9:00 AM - 8:00 PM
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All reviewers have been verified to have contacted this dealer – Learn More
Dec 11, 2017
I looked at the car. Went the following week to buy it. When I went to pick it up the book for the car was missing. It took six weeks to get it. And the salesman said he would make sure I had made extra key and to this day I still don’t have it.
Is this review helpful? Yes | No

Response from Ken Pollock Nissan:

Hi Rose. Please reach out to our Sales Manager Bill at 570-819-0730 so that we may address this issue. Thank you!
Sep 9, 2017
cassielee2208
After reading all of the positive reviews and speaking with a salesman on the phone, we decided to make the 75 minute trip to the dealership. It turned out to be a complete waste of our time. When we arrived, the first thing the salesman said was, "Don't kill me yet." The exterior of the car was awful - there were several blemishes that looked like they had been touched up with white out, and the front bumper was a different shade all together than the rest of the car. The car's description was also misrepresented on the website, stating the vehicle had no accidents. The CarFax told a different story. We were incredibly disappointed but hoped to work with the salesman to see what other vehicles were in our price point. However, he did not appear to be knowledgeable about the inventory, and he gave us the impression that he really wasn't that interested in our business.
4 of 4 people found this review helpful.
Is this helpful? Yes | No

Response from Ken Pollock Nissan:

Thank you for the review. We are sorry to hear that your experience did not go as you had hoped. We would have loved to show you some more options to look at. We would like to address your concerns. Please feel free to call our manager at 570-819-0730 to further discuss the situation. Thanks!
Aug 29, 2016
Ken Pollock has been in contact with me. I receive emails from them even though tthey understand I live quite a distance away. I love that they don't pressure me!!
0 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from Ken Pollock Nissan:

Thanks for the review, Laurie.
Jun 3, 2016
Very good
0 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Ken Pollock Nissan:

Thank you for the 5 stars!
Mar 7, 2016
jerked me around for a week telling me that the car was being serviced, Inspected cleaned-up, What ever. Now a week later, I'm told that the car is sold.
6 of 7 people found this review helpful.
Is this helpful? Yes | No

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