Jim Riehl's Friendly Cadillac Honda

Certified Used Dealer, Internet Certified, Customer Appreciation Days

18900 Hall Road
Clinton Township, MI 48038

http://jimriehl.com

Sales: (313) 307-3011

Service: (866) 293-0817

Closed Today (Sun)

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Sales Reviews (32)

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May 14, 2018

Joshua

I would recommend purchasing from these guys. Pam and Phil were really easy going and it was a rare, uncomplicated shopping experience. They were able to find financing for me, on disability, with average to lower credit, on a used car with high miles. If you need some folks who will work with your circumstances and not be awful about it, go here!

Is this review helpful? Yes | No

Response from current dealership owner:

Joshua, thank you for rating and review! We're happy to hear that our team was able to get you into a new car. We hope you enjoy it! Take care!

May 14, 2018

Clint

Everyone involved from the internet girl to the salesman to the financial girl were very first class very thorough I was very impressed with the way the whole experience went . Will definitely use freindly again for future vehicles .

Is this review helpful? Yes | No

Response from current dealership owner:

Clint, thank you for taking the time to leave us a review! We appreciate this review and look forward to seeing you again. Have an awesome day!

May 1, 2018

Kim

I received a quote via email almost immediately, after submitting my inquiry. Rhonda was extremely helpful and answered all my questions. I was coming from out of state, so she made sure I had an out-the-door price before making the trip. I met with George once I arrived. He was super friendly and very knowledgeable. The car was all ready for me to test drive as soon as I arrived. He showed me all the features and answered all my questions. I had an excellent experience and highly recommend this dealership.

Is this review helpful? Yes | No

Response from current dealership owner:

Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

Apr 26, 2018

John

Great experience no hassle and can't wait to buy my car from them

Is this review helpful? Yes | No

Response from current dealership owner:

We want all our clients to have a comfortable and stress-free experience with us! Thank you again for choosing Jim Riehl's Friendly Cadillac and we hope to see you again.

Apr 24, 2018

Michael

He was very helpful and crutiious

Is this review helpful? Yes | No

Response from current dealership owner:

We're glad to hear you found our staff was so knowledgeable and helpful! If you have any further questions, please give us a call. We're always happy to help!

Apr 10, 2018

Darren

Jeff was easy to talk to and listened to my needs. Very helpful and full of suggestions that I hadn’t thought of.

Is this review helpful? Yes | No

Response from current dealership owner:

Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and look forward to your next visit!

Apr 5, 2018

Kong

Best car and really enjoyed it.

0 of 1 people found this review helpful.

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Response from current dealership owner:

We want all our clients to have a comfortable and stress-free experience with us! Thank you again for choosing Jim Riehl's Friendly Cadillac and we hope to see you again.

Mar 18, 2018

Josette

Absolutely horrible experience. Drove over 3 hours to look at a vehicle that I was told more than once was in tip top shape. When I got there it had dents all the way around the car, some minor and some major, rust, and a few of the panels were popped out and dented. As I was walking around the car which was parked by a main door, there was 4 salesman standing there watching me and they all walked away instead of coming out to help.

1 of 1 people found this review helpful.

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Response from current dealership owner:

We are so sorry that you were unsatisfied with the condition of the 2011CTS you came in to look at. We had just got the car in, and I believe our BDC department may have had you come in before it was fully reconditioned. We can easily take the dents out of something like that but also because of the age and the amount of mileage on the vehicle we don’t typically do that unless it’s something the customer wants done. Again I am very sorry for any inconvenience.

Feb 17, 2018

Guru572Q6

Great, quick and thorough response from this dealer

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Jan 29, 2018

Jasper

Ended up not getting the vehicle I wanted but they were friendly, and and Rhonda was awesome!

Is this review helpful? Yes | No

Response from current dealership owner:

Thank you for your review, Jasper! Please let us know if there is anything more we can do for your to help you get into your ideal vehicle!

Jan 18, 2018

GuruZF62X

They were very quick to respond to my questions. Thank you.

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Dec 30, 2017

Gerald

Great

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Dec 27, 2017

DDBBuick

Responded very quickly

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Dec 9, 2017

Michael

Dealer was quick to respond, staff was helpful and I got a good deal. I would definitely buy from them again.

2 of 2 people found this review helpful.

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Response from current dealership owner:

Thank you for your review and your kind words, Michael! We hope to see you again!

Nov 2, 2017

Aaron

We didn't end up getting the vehicle at this time but they were incredibly helpful and communicative.

Is this review helpful? Yes | No

Response from current dealership owner:

Aaron, thank you so much for your kind words! We hope to see you back!

Aug 9, 2017

Charlotte

Rhonda responded immediately to my inquiries, and Bryan was very helpful with us purchasing a used CR-V. Thank you for a great experience and a smooth and easy transaction.

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Response from current dealership owner:

Thank you, Charlotte, for the great review! We are happy to have customers like you and employees like Bryan!

Jul 1, 2017

Jeff

Awesome guy (Brian) helped me out got the deal done to my liking and Im picking up the truck on Wednesday! !!

2 of 2 people found this review helpful.

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Jun 23, 2017

Greg

EXCELLENT !!! Would buy from again. Phil Hengy was GREAT.

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Response from current dealership owner:

Greg, thanks for great feedback! We'll be sure to pass this along to Phil! Glad to have you as part of the Jim Riehl family!

May 12, 2017

JamieC18

Unprofessional. Drove an hour to get here to look at a car and the dealer was 40 minutes late to our scheduled appointment. Staff was not helpful while we were waiting. Poor communication. Won't be going back here.

6 of 7 people found this review helpful.

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Response from current dealership owner:

Jamie, we apologize for any inconvenience this may have caused you. We understand that when anything goes wrong with a vehicle, it can be a stressful time and tardiness doesn't add to it. We'd love to speak with you further about how we can fix this issue for you. Please let me know how best to reach out!

Apr 19, 2017

Ray

We had a good experience and would recommend this dealer to others.

2 of 2 people found this review helpful.

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Response from current dealership owner:

Ray, thank you so much for this terrific feedback. We hope you think of us for any future automotive needs and look forward to seeing you again!

Mar 28, 2017

Eddie

No Longer Interested. Great Communication

0 of 1 people found this review helpful.

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Response from current dealership owner:

Thank you for the feedback, Eddie!

Mar 27, 2017

Ali

Very professional and kind and on point

1 of 1 people found this review helpful.

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Response from current dealership owner:

Thank you so much, Ali! We hope to see you again soon!

Mar 25, 2017

Tom

The dealer was very good to work with, great price also. The salesperson Carl was the best we have seen, no pressure,

1 of 1 people found this review helpful.

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Response from current dealership owner:

Thank you for the feedback, Tom! We're thrilled Carl could help you get into the car of your dreams!

Feb 21, 2017

James

Top Notch Dealership and crew all around! Perfect experience purchasing my used car!

1 of 1 people found this review helpful.

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Feb 3, 2017

Richard

Great experience Rhonda Ode contacted Phil Hengy at Jim Riehl's and car was purchased. There wasn't any pressure for upsells or addon warranties.

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Jan 21, 2017

Clanton

Great

1 of 1 people found this review helpful.

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Dec 29, 2016

Christopher

Very quick response and helpful sales associate

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Dec 23, 2016

Robert

Contact was made, all questions answered. Very courteous and prompt.

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Sep 20, 2016

scs48034

Had the car we wanted, but poor communication slowed the purchase process took 16 days too long.

2 of 2 people found this review helpful.

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Aug 22, 2016

Bruce

Very helpful.

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Jul 9, 2016

Caste219

Vehicle tremendously overpriced. Sales man was nice but unwilling a to negotiate. That was two weeks ago car is still sitting on lot. That car will not sell at that price I guarantee it

4 of 4 people found this review helpful.

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Jun 16, 2016

Jeff

Replied quickly

0 of 1 people found this review helpful.

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Read 15 old reviews

Apr 29, 2016

Marianne

Car was listed as a manual but was an automatic.

1 of 1 people found this review helpful.

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Apr 19, 2016

Rebecca

e-mail response. I bought a 2014 Mustang never got to look at this car

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Apr 3, 2016

karen

I spoke with a representative and made an appointment to see the car on Mon 3-28-16 at 630 pm. They had all my info and promised to call if the car was sold or something came up. I arrived after a 45 min drive and spoke with salesman Carl who asked if I was here to see the Lexus. I replied yes and he very nonchalantly said, "I think its at the shop, let me check", and sure enough it was not available. No phone call not to come, how rude! He then asked me should he call me when it returns, I told him don't bother, should have call me earlier to save me a long drive out there. Not very professional at that dealership.

3 of 3 people found this review helpful.

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Mar 19, 2016

JoAnne

Very nice on the phone but it was just such a long drive that we ended up with the first car we viewed at a dealership closer and did not pursue going to the dealer. We probably should have but it was a very, very long way from us.

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Mar 8, 2016

todd

Very good

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Mar 7, 2016

Cherelyn

The customer service department contacted me based on an email I sent to them. Rhonda Ode provided me with the CarFax information, warranty information and additional pictures I requested. Phil Hengy, my salesperson and Ryan Dalia, the Finance Manager were awesome to work with. Thanks for such a smooth transaction.

2 of 2 people found this review helpful.

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Feb 15, 2016

Anne

I received a call quickly and was able to make an appt. the next day. Purchasing the car was quick and everyone was very friendly.

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Oct 2, 2015

Jihn

Great. Professional helpful knowledgeable

1 of 1 people found this review helpful.

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Jan 23, 2015

Amaia

High prices,

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Nov 29, 2014

Frederick

Helped me with financing, and gave a good trade in on my car.

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Apr 13, 2014

MONA

Rob was OUTSTANDING! Purchased my First Caddy! Lovin' it!

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Dec 19, 2013

steve

Carl Steele did a good job

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Jul 30, 2013

Kevin

Very friendly staff and very fast response time. They have great deals but It was to late and it sold before I made up my mind oh well. I would deal again there

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Jun 4, 2013

Chris

The salesman, Rob Randall was very cooperative and not pushy. He let me make my own decision, on my own time line.

Is this review helpful? Yes | No

Apr 14, 2012

Ray

Car was sold; dealer would not commit to market price

Is this review helpful? Yes | No

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Jim Riehl's Friendly Cadillac Honda