Hudson Valley Chrysler Dodge Jeep RAM

Hi Natalie, My Name is Scott Orofino. I am the Pre owned Manager at Hudson Valley CDJR and the Auto Exchange. First off I would like to apologize for the time it took to get your refund. The Owner Bill Camastro signs off on all refunds and for whatever reason he was out off the office and when he was in it just didn't get in front of him. That's not an excuse our fault completely. I apologize for that. The second part of your review  dealing with leaving a deposit to bring the car to a mechanic is unfair. Your husband was told we are a one price market pricing store, multiple times, when a cus

Hi Natalie, My Name is Scott Orofino. I am the Pre owned Manager at Hudson Valley CDJR and the Auto Exchange. First off I would like to apologize for the time it took to get your refund. The Owner Bill Camastro signs off on all refunds and for whatever reason he was out off the office and when he was in it just didn't get in front of him. That's not an excuse our fault completely. I apologize for that. The second part of your review  dealing with leaving a deposit to bring the car to a mechanic is unfair. Your husband was told we are a one price market pricing store, multiple times, when a customer wants to bring their to mechanic, we request the deposit so that we can avoid taking cars off the lot if the customer is not ready to purchase. We have 15 salespeople that feed their family's by selling cars. It is not fair to them to have cars on hold. We also did lower the price and you know that's true because I was standing next to Jim your salesmen when he did and he was speaking to you  we lowered the price by $300 so saying we would not budge is untrue and unfair. My salesmen worked very hard to accommodate you and your husband. The fact is he knew the price of the car when he looked at it, he knew we were a one price store. We took the car to a mechanic for you who said the car was in great condition with no issues. We reduced the price for you to try to get closer to your budget. We did the best we could for you, and other then taking a week to get your refund. I don't see how we mistreated you. for you to leave a 1 star review is very hurtful and damaging to the ability of all my salespeople to make a living. Last part the Car gurus is not the only tool to price cars there are lots of different opinions as to the value of the car, KBB, NADA, Black book, Galves, Cars .Com and plenty of others. We do the best we can and above all try to be Fair to the Customer after we offered the car for a $300 discount to you and you declined we lowered the price online by the same amount because its Fair and the right thing to do. We believe everyone should buy there car as an expert negotiator and no person should pay more than any one else for the same vehicle. The Buick Enclave is unfortunately  sold and delivered to a customer now. We have a large selection of top quality pre owned vehicles. I would be more than happy to try and help in any way I can find a car that is in the budget.
Again I apologize for the delay in getting your refund. If there's anyway I can be of any help to my Cell phone number is 845-745-6477
Best regards
Scott Orofino Less ...