Honda Mall of Georgia

Called and was fair. Answered all my questions over the phone. Good people

Nice staff

I have a mixed review for this dealership. We searched the entire day for a used Honda Pilot. This was our experience. 1. Greeted warmly by sales person. 2. Took for a test drive, another pleasant experience. 3. Asked if the vehicle had been through the Honda dealer 110 point inspection. I was assured it had been done and could see it when I returned. 4. Asked if they could verify if it had the 105,000 mile service. Sales manger in used car checked and said he could not verify this had been done. 5. Stated I would not buy the car without this verification. Manger said we could have done there and he would split the cost, or we could go elsewhere and it would be cheaper. I said know I wanted it done by the dealer because I knew how important this service was. Manager also stated he was to close on the deal to do anything else. Agreed to buy the car at full bluebooked price now since this service had been added. 6. Four days later went to pick up the car after calling the day before. I was assured it woul be ready at the time requested. Arrived and was told vehicle was not ready and it would take a couple of hours. Many apologies. Major inconvince for us due to deadline for car rental return. 7. Asked again about inspection report. I was given it and chief mechanic had recommended door locks not working should be fixed and transmission serviced before sale. Neither had been done. 8. Servicing transmission is part of 105,000 mile service. Still was not included as I expected. 9. Bought at Honda dealership because of inspection and belief they would preform inspection and complete any repairs before service. This had not been done. I was disappointed this had not been done, especially since we paid full bluebook for the vehicle. I was disappointed but still believe it was a good vehicle for the family despite the additional repair cost that dealership did not preformed the recommended repairs before sale and we ended up having to pay these additional cost after the sale. All facts should be know before buying a used car from this dealership. I can only give two stars since they had not bee honest with me before the sale.

I was lied to by Linda. I called about a Civic. She said she had a DX. I said I was familiar with the LX & EX, and had driven both, but I did not know about the DX. She told me they were the same, with only small differences. Linda said that Hondo just makes specials editions now and then. I asked her about specific features and she said the DX had them. I drove for over 1 hour, when I arrived she quickly handed me off to a salesman. He showed me cars I was not interested in. He kept pressuring me on how great these other cars were. I finally asked to see the car I drove all that way for. He pointed to it and said I would not be interested because it did not have the features I was looking for, and it did NOT. If the dealership representative will lie to you before they get you there, what will they do when you get there?!?. PS.. The salesman did not know the difference between the LX and the EX. A customer should not know more than the rep. Not a professional or trustworthy dealer.

Dealer was very nice and friendly and wanted my business. unfortunately, the prices were too high for my budget.

Great people and easy to talk to

good