Hollywood Motor Co.

9500 St. Charles Rock Rd
Saint Louis, MO 63114

Sales: (636) 779-4073

Service: (314) 423-3266

Today 9:00am - 5:00pm
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All reviewers have been verified to have contacted this dealer – Learn More
Oct 1, 2017
MzJones2016
Everything a dealership should be. Great customer service
Is this review helpful? Yes | No
Aug 1, 2017
Guru91BYL
Yesss! Great car buying experience. The whole team was awesome. I purchased the Srx. During the test drive I heard a noise Tony had their mechanical team to take a look at it immediately and they fix the problem it wasn't anything major. I didn't like the Cadillac Rims that was on it and I seen the ones I wanted on another Cadillac that they had. After I purchased the truck they took a look to see if those wheels were compatable because they were different years and they were. They had me to come back the next day and they got me in and got me out. YESS changing the wheels to my desired look made this truck Pop. Even during the buying process they kept me informed every step of the way. They made sure I was walking out of there with something, however I walked out with what I came to get. THANKS GUYS YOU ALL ROCK. THE WHOLE TEAM!!!!
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Hollywood Motor Co.:

Thank you so much for the kind words.  You were absolutely delightful to work with!  Enjoy your SRX.  We are happy you like the upgraded wheels.  They really did make it POP.   Let us know if we can be of any help later on.
Jun 4, 2017
Well this is from the standpoint of two separate buyers. While two separate parties, we are aware of one another and our interests to purchase a vehicle from Hollywood Motor Company. We both had relatively differing experiences. I will speak of them both here. First is my own experience. Firstly, Justin was great. Very charasmatic, very kind, very understanding. I would give him the highest rating I could all things considered. I drove the car and it operated alright. Nothing I hated, nothing I loved. Overall was an enjoyable experience. When I returned the car I found that the price was relatively consistent and was in no position to budge. Their warranty they offer is weak as well, and I've heard they have tried to go back on their word. However I can not verify whether that is true. When negotiating the price, i heard consistently that it was well under the value for a car of its caliber and they needed to sell it. However, I've done my research and found that similar cars go for around 1000 below what they projected. I feel this may be due to them marking themselves as a dealership, while I consider them to be more of a private entity. If I were to purchase a car I would avoid the warranty and make sure you have money saved up and a good reliable mechanic. Justin was very understanding and did try to meet my needs as a consumer. He offered me a decent amount for my trade-in, but the price just wasn't in my range. I have since found a 2016 Kia Optima with lower miles and a lower price point. So I've opted (pun not intended) to go for that instead. I do hope that if the price were to drop they would consider calling me up and I would love to negotiate further. However, my uncle attempted to purchase this car and had a less than enjoyable time. The man he dealt with was agitated by my uncles consistent calls of interest but inability to come out. My uncle is a pretty anxious man, so leaving to come to the dealership wasn't an option. He asked me to look at it for him and take it to a dealer, but I was unable to do so. When calling to explain this to Rob (while also further explaining his hesitancy) Rob tried stiffened his tone and expressed an angrier tone than we had been exposed to from other dealerships. My uncle was told that he can be as cautious as he wants but the car was going to be gone by Friday. On the surface it doesn't seem hostile, but the tone made the moment. My uncle has since been relatively despondent and it's sad. He'll get through it, but it's definitely a bummer. Like I said, it's the tone, not the context. The car is still on the lot, to my knowledge, so the empty guilt trip to purchase the car wasn't appreciated. Moral of the story, your experience is dictated by two things: your willingness to crumble upon your own budget and the assistant you receive. Those who stay strong will not achieve a bonus, and you will not get your money's worth as the warranty is more or less outrageous considering that it isn't included in the price. Their prices are close to those of "other" dealerships when you include the information that other dealerships offer their warranty within the buying price. Hollywood Automotive markets low prices, yet only has them due to their unwillingness to offer what others offer alongside them. Their prices aren't low comparatively, their services are. They are a lot wanting dealership money, and that's how it is. In addition, in his anger, rob let my uncle in on a tip: they make more money by a customer financing than they do by a full cash payment. This might add some context to the reasoning of why they do not budge on price.
2 of 3 people found this review helpful.
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May 3, 2017
Purchasing today. Decent process. Much different than a big box dealer. Quick process. Still sticking with decent experience.
1 of 1 people found this review helpful.
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Apr 7, 2017
This was an easy buying experience. I would definately do business with Harold and Drew again.
1 of 1 people found this review helpful.
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Mar 17, 2017
Helped me the best they could
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Aug 15, 2016
Great place to do business
2 of 2 people found this review helpful.
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Jun 29, 2016
Kind of Overpriced but seem polite and courteous enough
2 of 2 people found this review helpful.
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Jun 8, 2016
Joshua is an excellent- I'd give him 4 stars. They had many selections but couldn't sell them. Vehicle had several mechanical issues.
0 of 2 people found this review helpful.
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Apr 27, 2016
Sold the truck I was interested in. They will contact me if they get that same model truck in again.
0 of 1 people found this review helpful.
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Read 6 old reviews
May 2, 2015
I bought the vehicle. They were very helpful.
1 of 1 people found this review helpful.
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Response from Hollywood Motor Co.:

Thank you for choosing Hollywood Motor Company Dave! My name is Robbie Foushee and I am the General Manager.  I hope that you truly enjoyed buying a vehicle in our non-commissioned store.  Please feel free to contact me directly at 314.423.0033 for any assistance you might need throughout the lifetime of your purchase!
Feb 26, 2014
Dealer didn't respond for several days. During that time I called about the VUE and asked for a price. They would not discuss price other than "retail price" on the phone, even though I explained that I was presently driving a car from another dealer, but wanted to give them a chance at my business. They kept asking what I wanted to spend. That ended the conversation. They called several days later-- unrelated--to ask about my interest in some other car!
0 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Hollywood Motor Co.:

Hollywood Motor Company offers up front , clear and transparent pricing on every vehicle.  We feature a non-commissioned sales force and carry and A rating with the BBB.  As a matter of company policy and business ethics we do not negotiate price over the phone.  We will make every effort to negotiate with customers who are committed to working with us and are ready to buy.
Oct 11, 2013
Seen, Rob, late one evening, very nice, just not the car I was looking for
Is this review helpful? Yes | No
Jul 28, 2013
Super guy
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Feb 10, 2013
jgaletti
Far too rigid on the price of their vehicles. Not willing to work to earn your business.
Is this review helpful? Yes | No

Response from Hollywood Motor Co.:

Hollywood Motor Company will make every effort to negotiate the price of our vehicle so that it more easily fits into a customers budget.
Feb 9, 2013
he was very friendly and willing to negotiate.
Is this review helpful? Yes | No

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