Henkel Auto Group

1275 W Dickman Rd
Battle Creek, MI 49037

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Sales: (269) 503-8747

Service: (269) 441-8100

Today 9:00 AM - 6:00 PM (Closed Now)
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https://static.cargurus.com/images/forsale/2019/08/08/22/31/2017_fiat_124_spider-pic-4368259937193568046-152x114.jpeg

2017 FIAT 124 Spider Lusso RWD Used Cars in Battle Creek, MI 49037

Great Deal
$3,397 BELOW
CarGurus IMV of $19,847

Price: $16,450

Mileage: 25,220

Location: Battle Creek, MI 49037

Average time on market: 39 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Bianco Perla (tri-coat White) Description: Used 2017 FIAT 124 Spider Lusso RWD for sale - $16,450, 25,220 miles with Bluetooth, Leather Seats, Backup Camera, Aluminum Wheels
https://static.cargurus.com/images/forsale/2019/02/20/23/21/2017_jeep_grand_cherokee-pic-7722388659148112609-152x114.jpeg

2017 Jeep Grand Cherokee Limited 4WD Used Cars in Battle Creek, MI 49037

Great Deal
$4,087 BELOW
CarGurus IMV of $32,037

Price: $27,950

Mileage: 16,325

Location: Battle Creek, MI 49037

Average time on market: 33 days Certified Pre-Owned: No Transmission: 8-Speed Automatic Color: Billet Silver Metallic Clearcoat Description: Used 2017 Jeep Grand Cherokee Limited 4WD for sale - $27,950, 16,325 miles with Bluetooth, Leather Seats, Backup Camera, Sunroof/Moonroof, Aluminum Wheels, Remote Start
https://static.cargurus.com/images/forsale/2019/10/16/22/07/2018_jeep_compass-pic-8303678420189052678-152x114.jpeg

2018 Jeep Compass Trailhawk 4WD Used Cars in Battle Creek, MI 49037

Great Deal
$2,338 BELOW
CarGurus IMV of $23,330

Price: $20,992

Mileage: 25,668

Location: Battle Creek, MI 49037

Average time on market: 38 days Certified Pre-Owned: No Transmission: 9-Speed Automatic Color: Spitfire Orange Clearcoat Description: Used 2018 Jeep Compass Trailhawk 4WD for sale - $20,992, 25,668 miles with Bluetooth, Leather Seats, Sunroof/Moonroof, Navigation System
https://static.cargurus.com/images/forsale/2019/01/03/22/25/2017_jeep_grand_cherokee-pic-6309775209438175496-152x114.jpeg

2017 Jeep Grand Cherokee Limited 4WD Used Cars in Battle Creek, MI 49037

Great Deal
$3,840 BELOW
CarGurus IMV of $31,790

Price: $27,950

Mileage: 18,718

Location: Battle Creek, MI 49037

Average time on market: 33 days Certified Pre-Owned: No Transmission: 8-Speed Automatic Color: True Blue Pearlcoat Description: Used 2017 Jeep Grand Cherokee Limited 4WD for sale - $27,950, 18,718 miles with Bluetooth, Leather Seats, Backup Camera, Sunroof/Moonroof, Aluminum Wheels, Remote Start
https://static.cargurus.com/images/forsale/2019/01/03/22/25/2017_jeep_grand_cherokee-pic-8829984943746819196-152x114.jpeg

2017 Jeep Grand Cherokee Limited 4WD Used Cars in Battle Creek, MI 49037

Great Deal
$3,673 BELOW
CarGurus IMV of $31,623

Price: $27,950

Mileage: 20,338

Location: Battle Creek, MI 49037

Average time on market: 33 days Certified Pre-Owned: No Transmission: 8-Speed Automatic Color: Diamond Black Crystal Pearlcoat Description: Used 2017 Jeep Grand Cherokee Limited 4WD for sale - $27,950, 20,338 miles with Bluetooth, Leather Seats, Backup Camera, Sunroof/Moonroof, Aluminum Wheels, Remote Start
https://static.cargurus.com/images/forsale/2019/10/04/23/23/2018_jeep_wrangler-pic-4611271251494826840-152x114.jpeg

2018 Jeep Wrangler Sport 4WD Used Cars in Battle Creek, MI 49037

Great Deal
$3,861 BELOW
CarGurus IMV of $29,811

Price: $25,950

Mileage: 2,716

Location: Battle Creek, MI 49037

Average time on market: 25 days Certified Pre-Owned: No Transmission: 8-Speed Automatic Color: Black Clearcoat Description: Used 2018 Jeep Wrangler Sport 4WD for sale - $25,950, 2,716 miles with Steel Wheels, Bluetooth, Backup Camera
https://static.cargurus.com/images/forsale/2019/05/23/21/53/2017_dodge_durango-pic-1205123537816523504-152x114.jpeg

2017 Dodge Durango Citadel AWD Used Cars in Battle Creek, MI 49037

Great Deal
$3,380 BELOW
CarGurus IMV of $32,330

Price: $28,950

Mileage: 25,919

Location: Battle Creek, MI 49037

Average time on market: 62 days Certified Pre-Owned: No Transmission: 8-Speed Automatic Color: Vice White Tri Coat Pearl Description: Used 2017 Dodge Durango Citadel AWD for sale - $28,950, 25,919 miles with Leather Seats, Sunroof/Moonroof, Navigation System, Bluetooth, Backup Camera, Aluminum Wheels, Remote Start
https://static.cargurus.com/images/forsale/2019/10/11/22/06/2019_jeep_cherokee-pic-2262665408089604466-152x114.jpeg

2019 Jeep Cherokee Trailhawk 4WD Used Cars in Battle Creek, MI 49037

Great Deal
$2,849 BELOW
CarGurus IMV of $26,845

Price: $23,996

Mileage: 9,440

Location: Battle Creek, MI 49037

Average time on market: 36 days Certified Pre-Owned: No Transmission: 9-Speed Automatic Color: Firecracker Red Clearcoat Description: Used 2019 Jeep Cherokee Trailhawk 4WD for sale - $23,996, 9,440 miles with Navigation System, Bluetooth
https://static.cargurus.com/images/forsale/2019/09/26/22/44/2019_jeep_cherokee-pic-2431917784314540951-152x114.jpeg

2019 Jeep Cherokee Trailhawk 4WD Used Cars in Battle Creek, MI 49037

Great Deal
$2,819 BELOW
CarGurus IMV of $28,269

Price: $25,450

Mileage: 9,988

Location: Battle Creek, MI 49037

Average time on market: 36 days Certified Pre-Owned: No Transmission: 9-Speed Automatic Color: Bright White Clearcoat Description: Used 2019 Jeep Cherokee Trailhawk 4WD for sale - $25,450, 9,988 miles with Bluetooth, Backup Camera, Aluminum Wheels
https://static.cargurus.com/images/forsale/2019/10/03/00/55/2017_ram_1500-pic-5577428234163165248-152x114.jpeg

2017 Ram 1500 Laramie Crew Cab RWD Used Cars in Battle Creek, MI 49037

Great Deal
$3,796 BELOW
CarGurus IMV of $30,746

Price: $26,950

Mileage: 30,768

Location: Battle Creek, MI 49037

Average time on market: 30 days Certified Pre-Owned: No Transmission: 8-Speed Automatic Color: Blue Streak Pearlcoat Description: Used 2017 Ram 1500 Laramie Crew Cab RWD for sale - $26,950, 30,768 miles with Leather Seats, Navigation System, Bluetooth, Backup Camera, Aluminum Wheels, Remote Start, Tow Package
https://static.cargurus.com/images/forsale/2019/09/11/22/08/2019_jeep_cherokee-pic-4740347414641135247-152x114.jpeg

2019 Jeep Cherokee Limited FWD Used Cars in Battle Creek, MI 49037

Great Deal
$3,773 BELOW
CarGurus IMV of $22,769

Price: $18,996

Mileage: 19,180

Location: Battle Creek, MI 49037

Average time on market: 32 days Certified Pre-Owned: No Transmission: 9-Speed Automatic Color: Diamond Black Crystal Pearlcoat Description: Used 2019 Jeep Cherokee Limited FWD for sale - $18,996, 19,180 miles with Bluetooth, Leather Seats, Remote Start, Navigation System
https://static.cargurus.com/images/forsale/2019/08/14/22/23/2018_jeep_grand_cherokee-pic-1353227792221732937-152x114.jpeg

2018 Jeep Grand Cherokee Altitude 4WD Used Cars in Battle Creek, MI 49037

Great Deal
$3,106 BELOW
CarGurus IMV of $33,102

Price: $29,996

Mileage: 19,841

Location: Battle Creek, MI 49037

Average time on market: 30 days Certified Pre-Owned: No Transmission: 8-Speed Automatic Color: Bright White Clearcoat Description: Used 2018 Jeep Grand Cherokee Altitude 4WD for sale - $29,996, 19,841 miles with Sunroof/Moonroof, Navigation System, Bluetooth, Backup Camera, Aluminum Wheels, Remote Start, Quick Order Package
https://static.cargurus.com/images/forsale/2019/10/16/22/07/2015_gmc_yukon-pic-2080581493134751784-152x114.jpeg

2015 GMC Yukon SLT 4WD Used Cars in Battle Creek, MI 49037

Great Deal
$3,510 BELOW
CarGurus IMV of $29,498

Price: $25,988

Mileage: 112,436

Location: Battle Creek, MI 49037

Average time on market: 28 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Champagne Silver Metallic Description: Used 2015 GMC Yukon SLT 4WD for sale - $25,988, 112,436 miles with Leather Seats, Sunroof/Moonroof, Power Package, Adaptive Cruise Control, Navigation System, DVD Entertainment System, Bluetooth, Remote Start
https://static.cargurus.com/images/forsale/2019/02/15/22/57/2017_jeep_grand_cherokee-pic-532981252644742609-152x114.jpeg

2017 Jeep Grand Cherokee Limited 4WD Used Cars in Battle Creek, MI 49037

Great Deal
$3,205 BELOW
CarGurus IMV of $30,155

Price: $26,950

Mileage: 22,726

Location: Battle Creek, MI 49037

Average time on market: 33 days Certified Pre-Owned: No Transmission: 8-Speed Automatic Color: Billet Silver Metallic Clearcoat Description: Used 2017 Jeep Grand Cherokee Limited 4WD for sale - $26,950, 22,726 miles with Bluetooth, Leather Seats, Backup Camera, Sunroof/Moonroof, Aluminum Wheels, Remote Start
https://static.cargurus.com/images/forsale/2019/08/24/22/16/2018_jeep_compass-pic-4684146974053454595-152x114.jpeg

2018 Jeep Compass Latitude 4WD Used Cars in Battle Creek, MI 49037

Great Deal
$2,731 BELOW
CarGurus IMV of $23,181

Price: $20,450

Mileage: 690

Location: Battle Creek, MI 49037

Average time on market: 40 days Certified Pre-Owned: No Transmission: 9-Speed Automatic Color: Jazz Blue Pearlcoat Description: Used 2018 Jeep Compass Latitude 4WD for sale - $20,450, 690 miles with Bluetooth, Backup Camera, Sunroof/Moonroof, Aluminum Wheels, Remote Start
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All reviewers have been verified to have contacted this dealer – Learn More
Oct 5, 2019
I contacted Henkel on Friday of the same week I first saw the Jeep on CarGurus. Salesman called me back almost immediately. I made a small deposit to hold it for a few days. The following Tuesday, I drove the 86 miles to the dealer, looked the Jeep over, and took it for a test drive. It was immaculate and exactly as described in the listing. The next day, I came back with a friend who is a mechanic for a Jeep dealer and knows tons more than I do. He gave it the OK, so I bought it and drove it home. The salesman was very knowledgeable, friendly. and helpful, as was everybody I had contact with at this dealer. CarGurus rated this as a great deal and it was. I highly recommend Henkel.
1 people found this review helpful.
Oct 2, 2019
Their internet sales person is very engaging and professional.
Sep 6, 2019
Tracy Smith
The person I talked with was very helpful
Sep 1, 2019
Every thing was great, found out it is Automatic.
Aug 26, 2019
Awsome
Aug 21, 2019
Very eager to please
Aug 12, 2019
It was actually my girlfriend who ended up buying this vehicle. The salesman (Nick) promised us that after buying, they would detail the whole car, inside and out. When she got it home, she showed it to family members - one of which was a sister-in-law. When she reclined the passenger seat back, she found old food and dirt in the crevice of the leather seat and when she ran her hand over it to scoop it out - out came a razor blade! There was light dirt and a greasy film all over the front of the car. After examine the documents, she found that the 1-year warranty Nick had promised her from Chrysler was a lie and that it was only a 3-month warranty issued by Henkel Auto. Overall, we still like the vehicle so far, but one thing is for certain - we will never buy here again, nor recommend the dealership to anyone. Telling lies just to make a sale doesn’t ‘cut it’ with us. Over $32,000 and getting a quick wipe-down with ArmorAll over scum doesn’t ‘cut it’ with us. Piss-poor experience!
1 people found this review helpful.
Jul 28, 2019
EBurr34
Matt was so great to work with. Very professional and top notch customer service.
0 people found this review helpful.
Jul 28, 2019
GuruHHT7B
Brice was a fantastic salesman. I never felt rushed. I was pretty set one one vehicle, but was still hesitant. He showed me a few others very similar, but in the end it solidified my decision. He seems new, but was very knowledgeable but not a “know it all”. He wasn’t ashamed to ask others questions and get me answers. Dealership as a whole was very clean and friendly.
Jul 25, 2019
very quick response. Upright and honest. Good customer response
Jul 24, 2019
exchange multiple emails. responsive and polite, we just never actually made the trip out there.
Jul 7, 2019
Dealer suggested i pay a deposit to remove the specific vehicle from being bought by someone else . A sight unseen evaluation for my tradein was to be sent in the form of a file or a link that was never sent. On saturday on the holiday weekend less than a week after my deposit was recieved was returned without any discussion. When i contacted them about this their reply was people are interested in this vehicle.my question is it was to be protected by my deposit wasn't it. While i secured financing
1 people found this review helpful.
Jul 3, 2019
Spence45
I set up a test drive with this dealership and the following day drove 1.5 hours down to BattleCreek to test drive the vehicle and they told me sorry but it was sold the previous day. Usually don’t leave reviews but a phone call would of been nice and saved me 3 hours of my day. Plus the vehicle is still showing as available online.
2 people found this review helpful.
Jul 3, 2019
shebarker
They contacted me and was very helpful.
Jul 2, 2019
They responded fast and were willing to help. It just wasnt the vehicle for me or the right time for be to purchase a new vehicle.
Jun 30, 2019
GuruLKVVN
Our salesman Steve K was a great salesman. Easy to talk to and knowledgeable.
Jun 26, 2019
I was contacted , vehicle was sold
1 people found this review helpful.
Jun 25, 2019
Found it, drove it, loved it and bought it. Great selection and so far the Sales expert and finance manager have been really easy to work with. Can’t wait to get the top of my Sahara!
May 24, 2019
t2818d0
This dealership is the best I have ever delt with in all my 55 years on this earth. And my salesman Matt is even better than the dealership was!!
1 people found this review helpful.
May 23, 2019
GuruS93MV
We bought a vehicle from Rich at Henkel. He was was extremely helpful and very knowledgeable about the used Traverse we purchased. We would definitely work with him again!
May 14, 2019
Good communication nice priced vehicles
0 people found this review helpful.
May 6, 2019
Fast response,great communication
May 1, 2019
Very prompt in responding to my question.
May 1, 2019
The truck was already sold, but the person that contacted me was very nice
Apr 8, 2019
GuruLYC5B
5
The Jeep I contacted them about turned out to not be the right fit for me. However, their communication was excellent through the process, and they even followed up afterwards to see if some other trucks they had in inventory might be a fit.
Apr 3, 2019
Very nice, very thorough. Wonderful experience
Mar 23, 2019
Exceptional response and custom service from the staff at Henkel Chrysler Jeep Dodge!!
Mar 1, 2019
Gale was a nice guy.
Jan 24, 2019
Bought this great car. Very happy overall!
1 people found this review helpful.
Jan 9, 2019
rbarhorst
Buyer beware! I made a 4.5 hr trip to purchase a used 2018 Challenger RT after several weeks of discussion and settling on a price. I asked for an honest inspection of the car along with picts of any, abnormalities, etc in the finish before I made the trip. The salesman (Gale) never checked it but swore the car was perfect with no issues. When I arrived, I was thoroughly p#ssed at what I saw!! One side of the car had been hack painted on in the rear qtr. Key scratches and scuffs all over the rest of the panels, then a bad attempt at a paintless dent repairs done on the other side, drill holes (plastic plugs) left inside the door jams from that repair. Based upon this vehicle, I cringe at what might go on to others in their inventory and what people might overlook. The Carfax on this car was guaranteed clean which didn't mean squat. The Mgr did give me a $100 gas card for my wasted trip. I did not buy the car. Please inspect carefully before buying used from their inventory!!
17 people found this review helpful.
Dec 27, 2018
Perfect purchase!
Dec 11, 2018
Logan of Henkel Motors worked with us to allow us to view and test drive the 2018 Pacifica that they advertised. Logan was very helpful in answering our questions about the Pacifica and showing us how various features worked. He also was very helpful with arranging my trade-in and our purchase of the Pacifica. I felt like we got an excellent deal and will look to Henkel again for our next auto purchase,
Nov 25, 2018
He was very helpful and answered all the questions and was very courteous. I'm very happy with my vehicle and my purchasing experience.
Nov 23, 2018
GuruT2P1K
Fantastic experience
Nov 18, 2018
Yooperman1
Since buying the truck I have heard no responses to my questions.
1 people found this review helpful.
Nov 12, 2018
Car9656
They reached out to us to tell us about any potential problems with the vehicle before we made the drive out to their place. Total disclosure. Great experience !
Oct 18, 2018
No pressure when shopping
Oct 11, 2018
Very pleased with Clay my salesman and the finance department was quick and easy!
Oct 6, 2018
Good support
Oct 2, 2018
Helpful kind
Sep 30, 2018
Thevieve
Very responsive to inquiries made on vehicles and follow ups for interest were also provided via email. I never found the one I wanted with this dealership as I ended up finding a vehicle elsewhere.
Sep 30, 2018
Jonathan W was very helpful. The deal was not.
Sep 24, 2018
Stick03
Quick response. Followed up a month later. Was not too pushy. did not end up buying a Jeep.
Sep 6, 2018
Friendly, helpful
Sep 5, 2018
very nice people..im going to buy my next vehical there.
Sep 2, 2018
great service.
Aug 25, 2018
Misshim
These guys where excellent. Kept in contact with me and worked around my schedule. I ended up going with a different Journey with them. Bill was a awesome sales person. I recommend them 100%.
Aug 21, 2018
Shaknbake567
This dealership took pictures so you couldn't see the multiple dents in it including the rolled in front bumper, also it had scratches so deep the metal was exposed, was smoked in heavily and the inside of the truck was trashed along with not detailed at all and the tires where 30% and they want $24k for it.
2 people found this review helpful.
Aug 21, 2018
Douglas Dallas
Wow, never got to visit but followed up with me fast, emailed, and had great offers. Amazing.
Jul 24, 2018
The dealership was good. The car had a brake issue I just could not purchase a car in that condition. Even though they offered to fix I still feel that I am purchasing a bad car.
Jul 15, 2018
Original salesman had a drive 2 hours for a jeep they didn't have. It took them 3 days to reply, therefore we didn't get the jeep we wanted. Thank goodness another salesman stepped in and helped us out. THANKS Clay Lawerance!
1 people found this review helpful.
Jun 21, 2018
After showing interest on Car Gurus, I was quickly contacted by the dealership. I took the vehicle home that evening to test drive and show my boyfriend. I didn't want to give it back the next day! Mark at Henkel made the whole process very easy for me. I didn't have to take time off work and he handled the whole financial side with my bank. He streamlined the process and made it very simple for me to have my dream vehicle! The best part was that I didn't have to give the Jeep back and now it is mine!
Jun 3, 2018
Dealer was available and provided all the information I requested.
1 people found this review helpful.
Jun 1, 2018
I had been looking for this car and was ready to buy; I was contacted right away, they gathered my personal information but then said they didnt have the car I wanted and tried to sell me something more expensive -- it was a bait and switch!!! I was horrified!! When I called him out on it he dropped me like a hot potato and didn't call me back. This dealer misrepresents their vehicles and should not be allowed to do this.
9 people found this review helpful.
May 24, 2018
I was told by a sales rep that if I called to schedule an appointment, they would honor that no matter what and not sell a vehicle before I could see it. I made an appointment for 24 hours from the time I contacted them. Then 3 hours later, they said they had someone else who wanted to see the car and said I could come earlier or put a deposit down (without seeing it). Texted me later that night to tell me the car sold. Not impressed.
6 people found this review helpful.
May 8, 2018
GuruWZVZJ
These people were GREAT! The communication was stellar before, during, and after my purchase. I was coming to their dealership from another state and they made my buying experience wonderful! I'm usually one of those people who only review if I am upset....but not this time! I have already given their names to two people in my circle!
1 people found this review helpful.
Apr 30, 2018
GuruWDDXZ
Drove over 3 hours to pick up my new truck great service and attention to detail would definitely recommend to family and friends
2 people found this review helpful.
Apr 25, 2018
Friendly service, vehicle that was listed was in great condition and matched the description flawlessly. Would recommend anyone to use them.
2 people found this review helpful.
Apr 19, 2018
Rjett
Drove 7 hours one way to purchase this vehicle. Vehicle was suppose to be ready for pick up, it wasn’t. The truck was nasty on the inside, salesman did not have paperwork ready, would not let me talk to a service guy about some maintenance questions I had. I decided to go ahead with the purchase but would recommend using caution when dealing with this group.
10 people found this review helpful.
Apr 17, 2018
Very prompt response and full disclosure on vehicles history. Very pleasant experience.
2 people found this review helpful.
Apr 17, 2018
Very quick response.
1 people found this review helpful.
Apr 10, 2018
Sadly, the vehicle was was sold. However, Cameron was so kind and offered to keep an eye out on this type of vehicle for me. He also provided other options within my budget. However, I ended up buying elsewhere because I strongly wanted this type of vehicle.
1 people found this review helpful.
Apr 8, 2018
Love them!!
1 people found this review helpful.
Apr 8, 2018
Jaime has emailed me numerous times. She does a good job of keeping in touch. Good customer service.
1 people found this review helpful.
Mar 29, 2018
Even though I wasn’t able to make a purchase there that day, the people spent time with me and provided costumer service above and beyond I have ever experienced at a dealership before! Great people, great place!
2 people found this review helpful.
Mar 28, 2018
The salesman was awesome. They did not try to force me to buy, didn't pressure me or push any other vehicle on me. They worked with me to get the vehicle I wanted and helped me get the best deal they could find me. By far great service.
1 people found this review helpful.
Mar 27, 2018
good job
1 people found this review helpful.
Mar 26, 2018
Very responsive, and follow up
1 people found this review helpful.
Feb 6, 2018
Kalby2
Drove 3 hours there, was given a very low trade-in offer on my car and he was not willing to budge. Two days later, he "came up with" more money on my trade-in. Would have been nice if he didn't play games, he could have sold a car, but now I won't buy from Henkel.
7 people found this review helpful.
Jan 28, 2018
GuruZF7RG
They contacted me right away this unit was wrong color and had some engine issue, They were very upfront and honest about the vehicle.
1 people found this review helpful.
Jan 25, 2018
Very professional, prompt, helpful. A good experience
Jan 23, 2018
Very helpful at the beginning. Went down, was told it was the bottom price, we didn't need $ down, they would bring it up next day... next day we needed $$$ down, no vehicle..and of course that's when they wanted to move numbers around when we saod nevermind. Quite rude when we said nevermind and I had to drive close to 2 hours to go get my trade in vehicle title, only words were" here ya go"...
9 people found this review helpful.
Response from current dealership:
Thank you for taking the time to review us Cindy, we appreciate all feedback we receive to help us improve the experience we offer our clients. I'm sorry to hear that we were not able to come to a final resolution to put this together for you. In speaking with those involved in your experience here, there are certainly areas we can improve upon, but I do also hope that I can provide an explanation and some clarity to you. One of your first concerns was the requirement to have money down. This is not something that we as a dealership decide. Many times buyers are not required to put money down,
 More ...
Dec 3, 2017
The sales group was amazing the time they took with us to make sure all of our questions were answered.
Nov 16, 2017
Good response
1 people found this review helpful.
Oct 24, 2017
quick response!
0 people found this review helpful.
Read 79 old reviews
Oct 11, 2017
Kahlstev
Prompt contact and follow up
Aug 31, 2017
Ynotrocha
excellent
Aug 25, 2017
Contacted me and gave me all necessary information.
Aug 21, 2017
Mark Dykens at Henkel was great to work with I would recommend him to a friend
Aug 10, 2017
Dealer didn't contact me until 2 days after my request for information. When I wanted to schedule a test drive the salesman told me that the car I asked about wasn't at the dealership yet, it was still in route. By the time they let me know it had arrived I had already purchased a similar car from a different dealer
2 people found this review helpful.
Jun 1, 2017
This dealer had the best prices available for a variety of vehicles. I had my heart set on a Jeep Renegade, but after driving it decided it wasn't for me. I was heartbroken, but Henkel found me a better vehicle at a better price.
2 people found this review helpful.
May 13, 2017
Drove over an hour to see vehicle, asked if there's a better price was told no, then two weeks later contacted and told price was reduced $3000. They should've offered to sell me the vehicle when I was there the first time
14 people found this review helpful.
May 7, 2017
Very responsive
1 people found this review helpful.
May 2, 2017
Very prompt
1 people found this review helpful.
Apr 18, 2017
Was very impressed!!
2 people found this review helpful.
Apr 2, 2017
Milage on CAF fax higher than milage advertised. Internet salesperson passes you off to in- house salesman who tells you they are off until xxx and will get back with you. Answering a single simple car question that could result in a sale is not important to them.
7 people found this review helpful.
Mar 28, 2017
Great people to deal with. Honest and dependable.
5 people found this review helpful.
Mar 24, 2017
The dealer experience was not just good - it was great. I ended up purchasing a car through them. I got an outstanding deal, an incredible happy with the car I got. I was never "sold" anything. I ended up spending just a few minutes at the dealership when I picked up my car and finished the paperwork. The SALESMAN DID 90% of the paperwork - I didn't have to spend hours waiting for the "finance guy". Other dealers, for other cars I bought - the finance guy tries to sell you a ton of things you don't need. This finance guy should me two options and answered my questions about the options and that was it. I never felt so UNDERSOLD - I LOVED IT. I will use these guys again and again. They are the best in Michigan.
6 people found this review helpful.
Mar 9, 2017
Great company to work with. Bought this car the same day we looked at it. Because we were so far from dealer they let us take the car home then came to us to finish the transaction.
6 people found this review helpful.
Mar 3, 2017
babech582
Nice and timely response to inquiry, answered all my questions truthfully, great experience overall.
2 people found this review helpful.
Feb 27, 2017
Lravrett
Beware especially if you have to drive any distance because they will change the deal after you have driven an hour and a half even when you confirm ahead of time. They know that they have you!
12 people found this review helpful.
Feb 21, 2017
Got right back to me scheduled time to see the vehicle they met me right on time very pleasant to work with .
3 people found this review helpful.
Feb 18, 2017
jeoh
Prompt information. Dealer called later to see if I was still looking.
2 people found this review helpful.
Dec 5, 2016
They are exceptionally fast about getting back to you and have fair deals.
3 people found this review helpful.
Nov 28, 2016
I was quickly contacted by Jaime, an internet sales associate, about the vehicle of interest. She provided lots of information on this particular vehicle and another salesman, Peter, provided additional details about this vehicle and some others that met my criteria. They were very responsive to calls, emails and text messages, accepted a deposit to hold the vehicle, and assisted me at the dealership on the day(s) I was available. I traveled from Maryland to this dealership in Michigan. Jaime and Peter were extremely customer service-oriented, very knowledgeable, and Peter was very patient as I made my decision. They had the car ready to go and completed the deal on the day before Thanksgiving so I was able to drive home for the holiday. This is my first used car purchase (from anyone other than a family member) and I've not shopped online for a vehicle in the past. The internet sales department made car shopping a very different experience than simply heading into a dealership; overall, I'm very satisfied with the experience, and so far happy with the vehicle. While the internet research helped me to identify the vehicle of interest, I appreciate the on-site personal service and information Peter provided about specific features of the vehicle. Once we decided on the vehicle/price, the final sales process was very straightforward and quick. The dealership accepted a variety of payment options (cash, check, credit card, financing) with no pressure to use one over another. I would not hesitate to do business with this dealership and these sales people again.
8 people found this review helpful.
Nov 19, 2016
The dealership Call me and told me that they would do everything possible to help me with the purchase of a vehicle i wanted
3 people found this review helpful.
Nov 19, 2016
They responded quickly. I received a call to get specifics on what I was looking for. They then sent several options via email. I drove over and test drove the vehicle. I purchased it that day. They were great every step of the way. The dealership is over an hour from my home and I will go to them in the future. This was a very pleasant experience
3 people found this review helpful.
Nov 16, 2016
Sizemore24
Little disappointed that there was no flexibility to negotiate a deal. Even more so disappointed that after running the Carfax finding it has a "branded title for being a lemon." Feel like they are asking for a clear title price.
12 people found this review helpful.
Response from current dealership:
We are sorry to disappoint you. That is never our goal. We do our best to offer quality vehicles at lowest price possible. That does include offering some manufacturers reacquired vehicles. We feel that these units represent a tremendous value. They go through the manufacturers and our own strict validation process and also include a one year unlimited mile bumper to bumper warranty.  We regret that we couldn't earn your business, but appreciate the opportunity.
Nov 12, 2016
Very nice and helpful, plus gave me full tank of gas
Nov 3, 2016
Very professional dealership and quick to respond to my interest on the 2014 Ram 2500. I'm still interested in the truck and trying to set up a date to drive there and look at it up close
1 people found this review helpful.
Nov 2, 2016
Dealer responds quickly, but very hesitant on tying to reasonably deal with you. Wasn't asking for a huge price break, just be in the ball park with other dealers!
8 people found this review helpful.
Oct 30, 2016
fast contact
Oct 21, 2016
wise_101
Called me right away and the conversation was very informative.
Oct 18, 2016
Dealership responded very quickly to me with good info. I will follow up with this one to try and do business..
Oct 15, 2016
Respond quickly
Oct 4, 2016
The vehicles on your site were not on their lot. They said they were in transit but not there yet. Only 2 of the 5 we drove the distance to see and test drive were there. Also, absolutely no negotiation room or real willingness to work with us. It is unfortunate that we were not able to work together to get a win win out of the opportunity.
6 people found this review helpful.
Response from current dealership:
We're sorry that the units that you were interested in had not yet arrived. We source our vehicles from across the country and the delivery times to our dealership can vary. We try to make sure that all units that have not yet arrived are clearly marked in transit in the comment section of our listings. Our staff is happy to verify for you that a unit is on the ground and ready for sale prior to making the trip to the dealership. Regarding pricing, we try to sell every vehicle at the lowest possible price that the market will allow. Therefore, most of our transactions are at or near our listed
 More ...
Oct 3, 2016
Not your average dealer. They made it a good experience. Not pushy, great communication, willing to make the deal happen. We basically bought our car online and it was exactly as described. I would recommend them to a friend.
1 people found this review helpful.
Sep 30, 2016
Never even called me about the vehicle I inquired about.. Just called and said "we have about 6 vehicles we think you would be interested in"
6 people found this review helpful.
Sep 28, 2016
They were great and very helpful.
Sep 20, 2016
great people here, no rush to get you off the phone
Sep 19, 2016
No BS pricing like most dealers and the deal was easy to do. They only thing I think they could've done better was fill my gas tank up before I drove away.
Aug 19, 2016
Very good at getting in touch with me.
Aug 17, 2016
Great service
1 people found this review helpful.
Jul 27, 2016
Friendly and courteous.
Jul 18, 2016
Everyone was really nice, Craig put us in the truck we really wanted
Jul 1, 2016
The best experience I ever had when buying a vehicle.Duane is a great sales person.Will buy from them again and refer anyone looking for a Jeep and doesn't mind going to Michigan from Ohio.
Jun 29, 2016
Matt Krzyanski, the sales rep, did a fantastic job in dealing with me. He answered all of my questions and researched my concern about warranties and got back to me promptly. He absolutely listened to my needs and made sure that they were satisfied. I did buy a car. the easiest process that I have experienced in doing so. Exerted no pressure, in any way, whatsoever. Highly, highly recommend Matt and Henkel Auto Group.
Jun 26, 2016
Mjomba
Good customer service
Jun 24, 2016
She responded promptly, however I was disappointed that there is no room for negotiations as I had cash for the deal.
4 people found this review helpful.
Jun 5, 2016
channelrat
20
This was my 2nd purchase from this Dealer
May 25, 2016
They responded very quickly and give me exactly what I need to help with my decision
May 2, 2016
I drove hour to check out jeep trailhawk best price in mi .best sale man i ever had .not pushy at all .i broght it that night and they even delivered it to my houses next day.
Apr 29, 2016
was able to do the whole transaction online. Sales man and manager provided accurate and prompt communication. Professional team delivered the car. very satisfied
Apr 28, 2016
Very nice and friendly. They know their products very well and could answer all of our questions.
Apr 21, 2016
Very considerate and professional at there jobs and care about there customers. I would definitely shop there again.
Apr 11, 2016
Best car purchase experience ever! Smooth transaction and communication was excellent.
Apr 2, 2016
Worth the drive from Bay City!
Mar 26, 2016
Prompt and professional
Mar 19, 2016
Very responsive. Excellent dealer
Mar 13, 2016
One of the best dealerships ive ever delt with everyone that works there is awesome i definitely recommend
Mar 12, 2016
Dealer was prompt responding to my inquiry through this site. I decided to wait on buying a vehicle so I our communication was short. They seemed helpful if need be.
1 people found this review helpful.
Mar 2, 2016
Good follow through
Feb 25, 2016
Dealer got back to me quickly.
Feb 13, 2016
Prompt response!! Excellent customer service!! Salesman Dan Swanson was great !!! Highly recommend... Bought the vehicle I was looking at and they delivered it to the other side of the state for me so I didn't have to drive back to Battle Creek to pick it up.
Feb 12, 2016
Prompt and courteous responses from Internet Sales Manager Ross. Would recommend.
Jan 19, 2016
Hated getting the copy and paste responses. Specific questions asked, but several times didn't get answer without having to ask two to three more times.
3 people found this review helpful.
Jan 1, 2016
Excellent experience!
Dec 10, 2015
Large selection, great prices, not annoying like others.
Dec 9, 2015
Great... Jamie was very accomodating and reassuring. Glad to work with her and Steve.
Dec 7, 2015
Great people
Nov 14, 2015
Great dealership - very service oriented. Bought a loaded 2014 Charger SXT AWD. Great purchase experience.
Oct 26, 2015
Melissa stays in touch
Oct 25, 2015
Friendly. Very helpful
Sep 8, 2015
Jaime beene in the internet dept. @ eh was very helpful and answered my questions very well.....I am looking forward to updates, as the car was in transit at the time of my inquiries!
Aug 13, 2015
I especially enjoyed working with Duane. He was very personable and very professional.
Jun 12, 2015
Great to do business with!
Jan 21, 2015
Top Shelf, very professional
Nov 7, 2014
Quick response, thorough communication. Thanks, Ross.
Nov 2, 2014
Great dealer, will definitely return and refer
Aug 10, 2014
I didn't buy from them, but they took special interest in helping me. An overall good experience.
Jun 1, 2014
Great
Mar 25, 2014
very quick response to questions, good followup very helpful
Mar 19, 2014
Alonzomiller
Dealer responded within hours of inquiry, produced additional information upon request.
Jun 26, 2013
adebayo_t
fair
1 people found this review helpful.

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