Harvey Cadillac

2600 28th St SE
Grand Rapids, MI 49512

Sales: (616) 504-2044

Service: (866) 711-2349

Today 9:00am - 8:00pm
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All reviewers have been verified to have contacted this dealer – Learn More
May 23, 2017
I was welcomed into the dealership no problem from the nice woman at the front desk but once I met a salesman for my scheduled test drive things went down hill. The car itself was great but I felt because of my age the salesman was not taking me seriously. He didn't seem eager to help me. Although he did answer all of my questions, once I said I couldn't make a deal today because I needed time to think and look at other vehicles he seemed to become disengaged. I wouldn't mind going back to this dealership, just with a different salesman.
Is this review helpful? Yes | No

Response from Harvey Cadillac:

Mike - We appreciate the feedback about your visit and sharing your concerns with us. We will address this with our sales team and apologize for this experience! We invite you to call our General Manager at 616-949-1140 if you would like to discuss further. Thank you, Harvey Cadillac
Apr 27, 2017
Zelda
5
Great contact and follow up! Michelle emailed, called and folkowed up.
Is this review helpful? Yes | No
Apr 6, 2017
Nexia_767
5
Good staff...
Is this review helpful? Yes | No
Apr 3, 2017
Sent a response email only. No other follow up; which was fine as went with someone else.
Is this review helpful? Yes | No

Response from Harvey Cadillac:

Dear Joe - We're sorry, we were unable to reach you by phone. We appreciate that you considered us and hope you will again in the future. Sincerely, Harvey Cadillac
Mar 28, 2017
Setup a test drive for a 2016 Gmc Yukon, showed up and Jason had truck staged in front and ready for my wife and I, truck was clean and is what we wanted, long story short we purchased the Yukon the next day.
Is this review helpful? Yes | No
Feb 22, 2017
Not that happy.... told salesman I'm picky and I can be with thousands of cars for sale...said car I was looking at awesome. Hmmm.. 1st walking up.. see car damage... oh that just happened
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Harvey Cadillac:

Hello David - We're sorry for this experience. Based on this review we cannot find you in our records and do not know which vehicle you are referring to or which sales consultant you were working with. We can assist further or answer any questions if you reach out to us directly at (616) 949-1140 and ask for our Sales Manager or General Manager. Thank you. Sincerely, Harvey Cadillac
Dec 8, 2016
They got in contact with me right THE next day, very professional
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Dec 4, 2016
Cut and dry. They had what I wanted. Traveled 2 hours to pick it up. All paperwork was ready. We signed the paperwork and left with a car 1 hour tops. Professional salesman and staff.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Sep 13, 2016
Very good. Michael Shoemaker did an excellent job with the sale of a vehicle and Michelle's scheduling was perfect. Mark
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Harvey Cadillac:

Thank you for your kind comments.  Michael and Michelle are valuable members of our team.  We will pass along your comments to them.  We appreciate your business!
May 29, 2016
very nice people
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Apr 30, 2016
Great thanks!!
1 of 1 people found this review helpful.
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Apr 27, 2016
All good, I am still thinking about this option as well. Trying to decide between more features or a newer year.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Apr 11, 2016
Quick response
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Mar 27, 2016
Everything they did was outstanding.,
1 of 1 people found this review helpful.
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Mar 2, 2016
Excellent
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Feb 3, 2016
Dealer responded quickly and answered all my questions.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Sep 14, 2015
Only talked on phone,but had no problems.
1 of 1 people found this review helpful.
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Read 6 old reviews
Jul 12, 2015
No negotiation but got the payment where we wanted
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Apr 8, 2015
I found my suv and I'm very happy with it.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Apr 16, 2014
Quick response in a very professional manner.
Is this review helpful? Yes | No
Mar 29, 2013
They we real good about letting us drive the vehicles. Were not willing to deal @ all.We Made an offer and refused. Did not come back with offer or try to even work some thing out. We went to advanced truck and auto in schoolcraft. gave us a deal to work with walked away with a hummer. Schoolcraft acted like they wanted our business, Harvey cadillac didn't care .will not ever go there again!!!
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Aug 28, 2012
I never spoke to anyone at this dealership because, they left me a message disreguarding all questions I asked. They only wanted me to schedule a test drive. They did not have a picture of the real car online either.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Jul 13, 2012
Provided requested information in a timely manner.
1 of 1 people found this review helpful.
Is this helpful? Yes | No

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