Hanlees Hilltop Hyundai

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3285 Auto Plaza
San Pablo, CA 94806

Sales: (510) 222-8882

Service: (888) 318-0969

Today 9:00 AM - 9:00 PM
(Open Now)
Show business hours
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Jan 7, 2018
Had an amazing experience with Randy at Hilltop Hyundai. Randy was quick and responsive to my e-mails and questions. Randy sent me a written offer as requested, so I never had any pressure or haggling to deal with. It was one of the most pleasant car buying experiences I’ve ever had. Thank you Randy! I love my Car! You are the BEST!
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Dec 25, 2016
Everything seem to be fine after making a dral on a car they had advertised but when I was about to sign the paperwork they told me my interest rate will be 20% and I have excellent the credit. After arguing with the sales and finance manager for an hour, they agreed to give me 3% but only if I pay $3000 more than the advertised price because they are not making money on the finance charges! When I told them this wasn't right, both the managers said most people sign and I should too because all they care about is the payment and that's how the dealership makes their money. It didn't make sense so I left.
15 of 16 people found this review helpful.
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Dec 1, 2016
The place has changed managers every month so anything promised is forgotten about. I'm beginning to think it's not the people Hanlees hires but the Hanlees company that has a problem with keeping their word. I don't recommend buying your car from them because they don't back up their warranty and will charge you money. The used car my daughter bought was in an accident even though the carfax said it wasn't. I found out later the dealer didn't report the accident to carfax and didn't tell me about it even though they're suppose to by law.
10 of 14 people found this review helpful.
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Jun 16, 2016
Before I came, I emailed, texted, and called this company to finalize the price. We had agreed on the price so I came by to check out the car. Everything was good so I wanted to move forward. At the end the manager came and told me it was a communication breakdown and they messed up with the car stock numbers, so they could not honor the price. The difference was basically around $1,500. Then I left. The second day, the salesperson called again and offered me another price that I thought was doable. This time I double checked the price and the interest rate for finance and had everything confirmed. When I came, they were preparing some paperwork for me to sign. After signing a few papers, I realized the monthly payment was way higher than I expected so I questioned them why. They told me that they added an extended warranty to my car and it costed $4,985! None of it was discussed before we agreed to sign the papers. When I came, they only told me that I would get warranty but none of them told me there's a charge. On the papers, it clearly stated that the extended warranty was optional so I refused to add that. Then the manager came and told me that they would not sell me the car with the price we agreed on if I don't add the extended warranty. I used to like Hanlees as I had good experience in Hanlees Fremont. It could be just this location or even just this manager.
16 of 17 people found this review helpful.
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Jan 27, 2016
They did not have the car that I wanted.
2 of 9 people found this review helpful.
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Read 2 old reviews
May 4, 2015
The customer service was good, however they seemed rushed and kept handing me off to other people. The finance person told me he would work at getting me a lower rate and he didn't. It seems like it's car dealerships standard of operation to keep people all day and wear them down. No one has time for that. I won't do business there again.
2 of 4 people found this review helpful.
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Jul 9, 2013
It was my first time experience dealing with a car dealership some 250 miles away. I had a great experience, the staff(s) was very professional and we were pleased with the outcome. I would definitely travel to Richmond again to buy another vehicle from Hanlees Hilltop Hyundai.
0 of 2 people found this review helpful.
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