Gladstone Dodge Chrysler Jeep

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5610 North Oak Trafficway, Gladstone, MO 64118
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Sales: (866) 695-0023

Service: (866) 695-0023

Today 7:00am - 8:00pm
(Open Now)
show business hours
Nov 20, 2016
Good working with Jonny Cash. Haven't purchased a car yet. Though working to get there. Very nice customer service.
0 of 1 people found this review helpful.
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Oct 7, 2016
Still in process. Loan approved by road loans and santander. Loan stipulations. Caising barriers to sale. Dealership seeking alternative financing.
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Mar 18, 2016
The price was too high. I found a vehicle a year newer with the same mileage and options for $2,500 less. Two people From Gladstone Dodge responded and both failed to take the time to read my Car Guru notes so I had to explain them twice more.
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Mar 17, 2016
Fair. And upfront
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Jan 12, 2016
Unfortunately, the salesman whose name was attached to the vehicle in question new next to nothing about its history. He had to go and check for details before he could really speak to me about the cars history. Even after checking, he knew very little other than the fact that the man who traded the vehicle in had done so to purchase a new 4 x 4. That's it. I was dissatisfied with the lack of information I received and did not pursue a serious look at the vehicle.
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Nov 30, 2015
Very nice and very helpful
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Sep 27, 2015
The care wouldn't start and the agent was ill prepared to assist even though advance notice of my arrival was given.
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Response from Gladstone Dodge Chrysler Jeep:

Jesse: Sorry to hear about your experience. We strive to always provide a high level of customer service and your story is certainly disappointing. If you are willing to give me some more information, I would appreciate it. This feedback will enable us to avoid these types of mistakes in the future. And, also, please let me know if there is anything we can do to rectify the situation and move froward with your purchase. You can contact me directly at tdoherty@gladstonedodge.com, or 816-455-3500.
Aug 24, 2015
These guys were great they were able to make the deal almost completely over the phone and they were able to give me a great deal. I would highly recommend this dealer if you in the maker for a new Dodge, Chrysler, Jeep,or Ram. If you get a chance stop in an talk to Adam Cash.
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Jul 22, 2015
Sales staff great. There was one issue with the car that they assured they would fix, set up an appointment with the service department, but when I get to my appointment they would not fix the issue. They sent me to the Kia dealer to have the work done. While this is not necessarily a bad thing, I do wish that the service department advised the sales department of this ahead of time so I would not have wasted my time.
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Apr 26, 2015
After seeing the Volkswagen convertible on your site I called to see if they still had it for sale and to set up a time to test drive it. I Drove all the way out there (35 miles) but the salesman said he was "too busy" and asked someone else to ride with me. This person didn't seem to know anything about the car including how to lower the top. When we got back the salesman was still "too busy". A couple of days later I called the salesman again and told him that I was very interested in buying the car. I told him that I do not like to haggle over the price. Was the price on the listing their best price? He said he thought there was a little wiggle room. He said he would talk to his manager and call me right back. He never did call back. He must have gotten "too busy" again. PS I was prepared to pay the listed price.
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Response from Gladstone Dodge Chrysler Jeep:

Hi Ron,
I apologize if there was a miscommunication between our sales staff and you. After a quick review of your file in our system, it seems our staff tried to reach you three times by phone and were never able to reach you. We are certainly happy to assist you in finding a vehicle. Please let us know the best way to reach you. You can email me directly at tdoherty@gladstonedodge.com. Again, I apologize for the miscommunication.
Regards,
Tim Doherty
Mar 26, 2015
Very quick responses.
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Old Dealer Reviews

Mar 17, 2014
All the guys there were great to work with!
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Mar 12, 2014
found them to be very easy to work with and did buy a truck from them
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Feb 17, 2014
novelist99
My husband and I were looking for a good deal as we didn't want high payments and wanted something we could pay off quickly. We weren't sure if we wanted a used 2013 or a new Dodge Grand Caravan. We thought a used one might be a better deal and wanted to look at both before we decided. When my husband and I visited this dealer's showroom, they claimed not to have any of the used 2013 Dodge Caravans listed on this site, but they had a couple of new ones for a comparable price. After we test drove the new Caravan, we told them we wanted to think about it, but, we felt we were highly pressured to buy. They also raised the price they initially quoted us and claimed it was a mistake. And the final price they quoted us included, unbeknownst to us until we signed the financing papers, a deduction of the manufacturer's rebate. We feel they should have made that clear early on. Overall, we came out paying a bit more than we wanted to, but we're glad we bought a new vehicle. We also feel that, despite everything, we got a decent deal. The whole process, from test driving to financing, went smoothly and quickly.
1 of 1 people found this review helpful.
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