Gillman Subaru

10575 W Sam Houston Pkwy
Houston, TX 77099

http://www.gillmansubaru.com

Sales: (281) 249-5339

Service: (855) 407-7278

Closed Today (Sun)

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Sales Reviews (27)

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Apr 27, 2018

Cameron

Very helpful!

Is this review helpful? Yes | No

Response from current dealership owner:

Hi Cameron, thank you for sharing your great feedback. We're delighted that you found our staff to be very helpful. We hope to assist you again if you need anything else in the future.

Mar 19, 2018

Cleais

Fast reply!

Is this review helpful? Yes | No

Response from current dealership owner:

Hi Cleais, thank you for sharing your overall positive review with us! We hope to make your next experience five-star worthy.

Feb 19, 2018

Raj

Very courteous and prompt. Gave me a fair offer and completed all paperwork quickly. On the whole I had a very positive experience.

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Feb 9, 2018

jerry

although I did not buy a car the day I went I did get some good advice. I would recommend this dealership to anyone.

Is this review helpful? Yes | No

Response from current dealership owner:

Hi Jerry, thank you for sharing your five-star experience with us! We were glad to help you in any way that we could. We appreciate the recommendation, and we look forward to serving you again in the future.

Feb 1, 2018

GuruDTJZY

This was our purchase. We got a good deal for our daughter.

1 of 1 people found this review helpful.

Is this helpful? Yes | No

Response from current dealership owner:

Thank you for the five-star review! We are pleased that you had a great experience and got a good deal. If you need anything else, then don't hesitate to contact us.

Jan 15, 2018

Guru5VFMN

I called 845pm talked to westin.asked about car said he would test drive and call me.he called with info.set appointment I drove car and bought it.he even delivered the car to my house.

1 of 1 people found this review helpful.

Is this helpful? Yes | No

Response from current dealership owner:

Hi,
Thank you so much for taking the time to share your experience. We are thrilled to hear your car was delivered to your house. Come see us again anytime!

Oct 21, 2017

dan

Very responsive, fair and friendly

Is this review helpful? Yes | No

Response from current dealership owner:

Thank you for the great review, Dan! We always want to provide our guests with the best service. Let us know if there is anything else we can help you with. We hope you visit us again!

Oct 3, 2017

DT55

They responded back to me wanting to know what they could do for me to make a purchase . I decided i wanted another type of car .

Is this review helpful? Yes | No

Response from current dealership owner:

Thanks for the five-star review! We appreciate you taking the time to share. Congrats on your purchase!

Aug 6, 2017

Whennnn

Contacted me as requested

1 of 1 people found this review helpful.

Is this helpful? Yes | No

Response from current dealership owner:

We're glad we could be of service! We hope to see you again, just let us know if there's anything else we can do for you.

Jul 25, 2017

Steven

An incredible Journey just like the brand Subaru invites one to take. I could not be happier with the quick response and accurate information my salesman Mr. Morgan provided me in purchasing a new car. From the guy that sales accessories to the General Manager, these people will respectfully listen to your concerns at this dealership. Compared to my other car buying experiences, this was a pretty easy process. They put the customer back in customer service. If there was a 7 star rating, I would give them that!!! I Will definitely consider buying another Subaru from them in the future!!!

2 of 2 people found this review helpful.

Is this helpful? Yes | No

Response from current dealership owner:

Thanks for sharing your great feedback with us, Steven. We are thrilled that you enjoyed your experience with us and look forward to your next visit!

Jul 19, 2017

Ashley

Great experience, Jose was awesome! I contacted them on July 4th and spoke to Jose. He made sure the car was available before I arrived and had it parked out front for me. I absolutely loved the car; it looked exactly like the pics. Everything matched the information given online. I test drove it and they even let me drive it to a friend to get his opinion on it. Every thing that I needed and asked for was taken care of. I ended up purchasing the car and driving off the lot that day! Also, I did get a lower price as well as delicious 4th of July celebration BBQ! Great experience ever buying a car! I've had the car a little over 2 weeks and there are no problems, I LOVE IT! Also, I got a good deal on extended warranty, there was a 2 day money back option, as well as lifetime warranty on the engine. If you need a good car at a good price go to GILLMAN SUBARU! Ask for Jose!

2 of 2 people found this review helpful.

Is this helpful? Yes | No

Response from current dealership owner:

Ashley, we appreciate you taking the time to write us this excellent review! Jose will be pleased to hear how grateful you were for his help. We work hard to provide the sort of above and beyond customer service he gave you. We want all our customers to find the perfect car for them, and make a great deal for it. Thank you for the recommendation and please think of us again for any of your future needs.

Jun 26, 2017

Ferenc

They were very helpful and good with their service

1 of 1 people found this review helpful.

Is this helpful? Yes | No

Response from current dealership owner:

We are grateful for the great review! We are pleased that we could impress you with our quality service. We strive to provide such excellent help to all our visitors. Please think of us again for anything you might need in the future.

Jun 8, 2017

GuruLVTD

contacted Gilman on 2 different cars listed. both times salesppl didn't seem interested in providing info on the cars. the second car I called 3 times. the 3rd time I called the salesperson stated their was paperwork being processed because the car was sold. interesting that the car was listed weeks after that call. received 2 emails from management. prefer to continue my search for a bettle.

2 of 2 people found this review helpful.

Is this helpful? Yes | No

Response from current dealership owner:

We are concerned that you did not receive the sort of high-quality customer care we pride ourselves on. We work hard to make sure we are always available to our customers and that we find the perfect car for them. We are worried that this was not the case in your interaction with us. Please send us your contact information at your convenience so we can reach out to you and work on bettering our service.
Eliel Ramirez, General Manager, sswsales@gillmanauto.com

Jun 5, 2017

Robert

Good services and attencion happy with my purchase thank you

Is this review helpful? Yes | No

Response from current dealership owner:

Thanks, Robert! We're happy to hear that you had such a good experience with us. We appreciate your business!

May 10, 2017

Darrell

Got a great deal! Dealer was honest and car was in near perfect condition. Friendly staff and great service, made car buying a quick and smooth process.

Is this review helpful? Yes | No

Response from current dealership owner:

Hi, Darrell! We're happy to see that you felt welcome and respected at our dealership. Congratulations on your purchase!

Apr 27, 2017

Joe

Very helpful

Is this review helpful? Yes | No

Response from current dealership owner:

Thanks, Joe! We appreciate your business, just let us know if there's anything else we can do for you.

Apr 8, 2017

Anibal

Was very nice highly recommended

Is this review helpful? Yes | No

Response from current dealership owner:

Thank you for your recommendation! We are so glad to have given you a great experience and you consider us for any of your future needs.

Feb 1, 2017

Mike

Car has too many issues and the car fax is not really clean.

3 of 4 people found this review helpful.

Is this helpful? Yes | No

Response from current dealership owner:

Mike, we regret to hear that the vehicle you were interested in didn't meet your expectations. We strive to provide our customers with quality vehicles and honest information. We would like to discuss this to see how we can help, please contact me so I can work on making things right. -Eliel Ramirez, General Manager, gillmanreviews@gmail.com

Dec 10, 2016

ANTONIO

Immediate response, follow through, and great financing experience; shout out to Salma Khan for helping us make the purchase we wanted.

1 of 1 people found this review helpful.

Is this helpful? Yes | No

Response from current dealership owner:

Antonio-
Congratulations on your new vehicle! We are happy to hear about your experience with Salma.

Oct 15, 2016

pete

We bought a vehicle from them.The sales manager gave me a good price and got us in and out before traffic got bad because we had come from Galveston.

1 of 2 people found this review helpful.

Is this helpful? Yes | No

Response from current dealership owner:

Pete, thanks for your review! We're happy to hear that you had a good experience with us. We hope to see you again, thank you for your business!

Sep 16, 2016

Leon

Really bad experience, show picture on internet from different car, and salesperson dont care.

2 of 3 people found this review helpful.

Is this helpful? Yes | No

Response from current dealership owner:

We regret that your experience with us wasn't all that it could be, Leon. We train our staff to provide clear and accurate information about the vehicles we have available. We would appreciate a chance to help; your satisfaction is important to us! Please contact me so I can work on making things right for you. -Eliel Ramirez, General Manager, gillmanreviews@gmail.com

Sep 4, 2016

Ryan

Waited a hr to test drive even though had a appointment then test drive and there was something major wrong with drive train

4 of 4 people found this review helpful.

Is this helpful? Yes | No

Response from current dealership owner:

Thanks for your feedback, Ryan. We regret to hear that your test drive didn't meet your expectations. It's always our goal to provide quality vehicles and an enjoyable shopping experience for our customers. We would appreciate a chance to make things right - please contact me so I can work on fixing anything that went wrong. -Eliel Ramirez, General Manager, gillmanreviews@gmail.com

Aug 12, 2016

Ernest

The dealer called and asked me to come and look at the car, when I arrived an hour after the call, the sales manager told me the car was sold the night before. Classic bait and switch, I would not recommend this dealership to anyone!

3 of 3 people found this review helpful.

Is this helpful? Yes | No

Response from current dealership owner:

Thank you for your feedback, Ernest. We regret to hear that your experience wasn't on par with our standards. We always strive to provide our customers with clear and accurate information. We would appreciate a chance to make things right - please contact me so I can work on fixing anything that went wrong. -Eliel Ramirez, General Manager, gillmanreviews@gmail.com

Aug 9, 2016

Francisco

Good experience. Sales person (Chemzoy Morgan) was very responsive.

Is this review helpful? Yes | No

Aug 1, 2016

Cameron

If you want to make an appointment to go test drive a car and have someone else be given the keys just beige you walk in, come here. Second time I have been here to deal with an awful salesman. Never coming back. Glad I went somewhere else to get my STI.

3 of 3 people found this review helpful.

Is this helpful? Yes | No

Response from current dealership owner:

Cameron, I appreciate you bringing this to my attention. Gillman Subaru Southwest Houston's goal is to ensure that our customers are treated with excellent and thorough service, and I am sad to hear that this was not the case for you. I would like another chance to rectify this, at your earliest convenience will you please contact us and I will work on making this right. I hope to hear from you soon.

Eliel Ramirez
General Manager
gillmanreviews@gmail.com

Jul 25, 2016

connie

They were very professional and did not pressure me at all. I was able to complete my purchase with them and was in the car very expediently. I am very impressed with their sales force and their dealership. I will be doing more business with them in the future.

Is this review helpful? Yes | No

Response from current dealership owner:

Thanks for your kind review, Connie! We're so happy to hear that we were able to provide you with great customer service. We're proud of our professional and efficient team. We appreciate your business, we look forward to seeing you again!

Jul 13, 2016

Leah

Dealer is very slow to respond and communications come in the form of canned emails so you don't get your questions answered. Additionally, they are not good about keeping their web inventory updated. We drove out twice to see cars that were showing available online but were already sold. The sales person we talked to told us numerous things we knew to be incorrect. It was a very unimpressive experience.

2 of 2 people found this review helpful.

Is this helpful? Yes | No

Response from current dealership owner:

Leah, thank you for sharing your review. We appreciate your honesty in this review, as it gives us the opportunity to better serve our customers. If you would like to discuss anything further, please feel free to contact me directly so that I may further assist you.

Eliel Ramirez
General Manager
gillmanreviews@gmail.com

Read 22 old reviews

Jun 18, 2015

Chelsea

Very helpful, assisted in finding my vehicle

Is this review helpful? Yes | No

Response from current dealership owner:

Thank you for sharing your review, Chelsea. We are glad to know that you are pleased with your experience and hope to ensure you with the best customer service that we can provide to you at your next visit! Should you need anything, please do not hesitate to let us know.

Apr 15, 2015

barbara

Sales person not helpful or knowledgeable. Didn't know what was available or where on lot vehicles located. Left and never came back. Was helping orher people.

1 of 1 people found this review helpful.

Is this helpful? Yes | No

Apr 4, 2015

zach_hattaway

Gillman tried to hide defects that would affect our safety in a vehicle we looked at. When we brought it up they refused to have the shop look at the problem unless we committed to purchase. This obviously means they value monetary gain over customer safety. If they won't fix a safety hazard before we bought the vehicle we have no faith they would take care of us once they have their greedy fingers on our money. STAY AWAY FROM GILLMAN

4 of 4 people found this review helpful.

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Mar 18, 2015

charmanie

Very satisfied!

1 of 1 people found this review helpful.

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Mar 3, 2015

Bernica

The car is nice but what they tell you online is just bait to get you in. Once I get the car paid off and decide to get a new one I won't be dealing with them again. I contacted some other dealers just to see if I was over reacting, I wasn't all but one had better deals. My loss for not doing my homework first.

1 of 1 people found this review helpful.

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Feb 19, 2015

omar

I did not buy a car there but the sales guy i talked it was really good.

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Jan 28, 2015

Jessica

Basically one of the salesmen talked me out of buying the Mercedes and pawned me off on one of the rookie salesmen ( who was kind). after sitting in the lobby waiting to test drive a vehicle not worth buying but test driving I was convinced I was in the wrong place

1 of 1 people found this review helpful.

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Jan 26, 2015

ken

Good experience! Had exactly what we wanted!

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Jan 4, 2015

JOHN

Came in got a car in 4 hours may not the best of deals but ok

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Jan 3, 2015

JESUS

Great dealership got helped immediately after walking in and the people are soo friendly they knew what i was looking for and i got just that love my new car Recommended dealer!

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Nov 5, 2014

Renee

Friendly, no pressure, fair price

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Oct 24, 2014

Michael

Responded in a timely manner

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Oct 21, 2014

Gareth

Very helpfull and not tool pushy.

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Oct 3, 2014

CINDY

vehicle had been sold but not removed from their website. Good Communication otherwise.

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Jul 12, 2014

david

Great people!

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Jul 11, 2014

SWI

Excellent service!

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Apr 27, 2014

Samantha

Great dealership, got my payments and APR lower than we were told. Fantastic service!

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Apr 1, 2014

duc

Awesome dealership. Matt P. Was great. Helpful and I would buy from again.

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Jan 7, 2014

Victoria

Wonderful

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Nov 3, 2013

gerald

Very straight to the point. I was in and out with my new car.

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Oct 10, 2013

Joel

good dealership. kind and professional

Is this review helpful? Yes | No

Jun 13, 2013

Bernard

Dealer was great best experience I had by far

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