Exceptional Motor Car

20891 County Road 424
Defiance, OH 43512

Sales: (419) 614-0197

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All reviewers have been verified to have contacted this dealer – Learn More
Dec 8, 2017
Good people to talk to
Is this review helpful? Yes | No
Nov 14, 2017
Responded very quickly and very friendly. Ended up buying the vehicle three days later.
Is this review helpful? Yes | No
Nov 2, 2017
Gazi Ahmed
Very informative and professional
Is this review helpful? Yes | No
Oct 24, 2017
quick response!
Is this review helpful? Yes | No
Oct 21, 2017
Courteous and helpful. Responded quickly concerning the car I was interested in. Unfortunately, it had sold before we arrived. They notified me immediately of the sale, which i appreciate as to not waste my time. Did not buy from this dealer, but did follow up later a week later to inquire of my car search. Would recommend this dealer if you are in the market for a car or truck
Is this review helpful? Yes | No
Oct 8, 2017
Rob_Me
Exceptional motor cars uses "bait" cars to draw you in, then tries to sell you something else on the lot after they tell you "that just sold yesterday"....drove 2 hours to look at this jeep after being told it was still available at closing the day before... And here it is a week later and I still get calls from them to come up and drive this awesome Wrangler.
Is this review helpful? Yes | No
Sep 29, 2017
They didn't have the jeep. Don't know how to explain it more they sent me a email wondering if there was somthing else that I would be interested in. My response was no wanted to see the jeep I was looking at on line didn't have a good or bad experience with them. Never went any further than that I hope this helps
0 of 1 people found this review helpful.
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Sep 4, 2017
JudgeTmac
Quick to respond
0 of 1 people found this review helpful.
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Aug 25, 2017
Awesome staff... the only critique I have is they should have asked more questions on my car criteria. I drove a traverse and really liked it but couldn't fit my price range. I ended at another dealer and bought a Ford explorer. They later called and I told them I bought a Ford. They said they had Ford explorer . I would have bought from them.
1 of 1 people found this review helpful.
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Aug 16, 2017
Very helpful. Worked hard to find vehicle I wanted.
Is this review helpful? Yes | No
Aug 6, 2017
After going back and forth for days on details of a truck for an out of state purchase, being told the truck was "sold" to me, I waited for 2 days for them to send the purchase order to my bank so I could sign the papers. All the while talking to them about details, pictures, videos, etc. Booked a flight to go get it, only to NOT hear from them that the "sales manager" who made all of these deals with me was no longer there, he had only been a temp. and that they had sold the truck the day before, the day that I sat waiting for the purchase order. When I called to ask what the hold up was, and why my bank had not received the bill of sale, they "couldn't find the truck, looks like it was sold yesterday". Good luck with these people.
3 of 3 people found this review helpful.
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Jul 29, 2017
Yes they did contact me. I happened to go some where else and found a car there but they did a wonderful job.
Is this review helpful? Yes | No
Jul 16, 2017
They emailed me the Car was already sold
0 of 1 people found this review helpful.
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Jul 6, 2017
Sumfir
I would say they were professional and hard working. Quick response to my request...I questioned the Car price because it was exceptionally low. It was listed wrong. They contacted me several times to see if other cars would work. However I bought elsewhere.
Is this review helpful? Yes | No
Jun 30, 2017
They interacted with me in a very helpful way.
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Jun 10, 2017
Guru2ZZT
Yes, very Kind, One of the Best customer care Dealerships I have spoke with!!!!!! Dustin,Great sales Rep!!!!!
1 of 1 people found this review helpful.
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May 25, 2017
Your Heart
My salesman, Paul, was great! He gave me all of the necessary information about the truck I called about before making an hour trip. Super nice staff a lot of nice vehicles on the lot. Yes, I bought the truck and the terms were what I was looking for.
1 of 1 people found this review helpful.
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May 25, 2017
Very good.
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Apr 29, 2017
GuruXF56
Friendly and courteous staff. I dealt with Jordan and he was the best. I reside 2 1/2 hours away and he stayed in contact with me everyday. Also had vehicle ready for me to test drive when I arrived. I ended up purchasing the vehicle. Will definetly refer people. Thanks Jordan.
1 of 1 people found this review helpful.
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Mar 27, 2017
Professional and friendly
1 of 1 people found this review helpful.
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Mar 14, 2017
Great
1 of 1 people found this review helpful.
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Mar 10, 2017
Cars are from rental companies. Drove several cars that said were inspected. All sorts of little things wrong with them.
1 of 1 people found this review helpful.
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Mar 9, 2017
Citi_61130
They were great and easy to work with.
Is this review helpful? Yes | No
Mar 6, 2017
Littlegti84
I purchased a car elsewhere before a set appointment I had here. I called Dustin and let him know and cancelled appointment. He asked what I bought, and seemed genuinely happy for me and me purchase. Very friendly, not at all pushy or overbearing.
1 of 1 people found this review helpful.
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Feb 9, 2017
fachulli07
Very nice
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Feb 4, 2017
Responded quickly.. wasn't willing to work on a cash deal. Ended up buying a 08 in better condition for the same offer
1 of 1 people found this review helpful.
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Jan 22, 2017
Dmckowen_61
Worked very hard to get my business. Highly recommend!!!
1 of 1 people found this review helpful.
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Jan 15, 2017
Very professional thanks for the help
Is this review helpful? Yes | No
Nov 8, 2016
Vehicle was ready for test drive when promised. The whole buying experience was flawless
Is this review helpful? Yes | No
Nov 3, 2016
Very professional! Quick to follow up with my interest and needs. Sending me updates with any new trucks with my possible interest. Great customer attention.
Is this review helpful? Yes | No
Oct 13, 2016
They took hours to run paperwork, and did it even fill the gas tank.
1 of 1 people found this review helpful.
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Sep 17, 2016
Good response
Is this review helpful? Yes | No
Sep 10, 2016
Responded right away and kept me up to date as what cars they have. Did not have what I wanted in a vehicle at that time
Is this review helpful? Yes | No
Sep 7, 2016
jaredphillip51
called back nice people
Is this review helpful? Yes | No
Sep 6, 2016
gertig
These people are very pleasant to deal with. I didn't feel pressured at all. Unfortunately, we decided on something else.
Is this review helpful? Yes | No
Aug 21, 2016
Sales followed up.
Is this review helpful? Yes | No
Jul 19, 2016
Paul from Exceptional Motor Car answered all of my questions in a very timely manner and tried to help me out to the best of his ability, but unfortunately the car I was interested in was already sold. He was extremely helpful nonetheless. Thanks Paul!
1 of 1 people found this review helpful.
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Jul 3, 2016
Excellent PEOPLE to deal with......Thanks Paul for the job well done on your end to make this deal
1 of 1 people found this review helpful.
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May 24, 2016
They responded fairly quickly. I told them i decided to wait anouther year before i bought a car. They said to call and they would do everything they can to help me.
Is this review helpful? Yes | No
May 7, 2016
Quick call back, no pressure sales
Is this review helpful? Yes | No
Apr 30, 2016
Good experience. Professional, courteous and friendly.
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Mar 19, 2016
Tjohns14
Great dealer. Mike was great and very professional.
Is this review helpful? Yes | No
Mar 19, 2016
very easy to work with. wii definetly go back
Is this review helpful? Yes | No
Mar 9, 2016
Friendly staff quick response
Is this review helpful? Yes | No
Jan 23, 2016
Biggest problem was they acted like everything was processed and ready all we needed to do was come test drive and decide if we liked it or not. We were there for around 4 hours after driving 2.5 hrs. To get there and left with no car because payments didn't match up to what we wanted to pay. Just would have been nice to know before the drive and wait.
1 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from Exceptional Motor Car:

Michael, sorry that you feel that way. The salesman did contact you prior to you coming that we would not be able to get you in the payment you requested. We tried our best to accommodate you with your situation. Please let us know if we can help in the future
Thank you
Jan 13, 2016
Great company if your looking for a reputable company give them a try
Is this review helpful? Yes | No
Dec 27, 2015
Jamie was a wonderful help and the facility was quite pleasant!
Is this review helpful? Yes | No
Dec 16, 2015
No dealing. Price was take it or leave it
Is this review helpful? Yes | No
Read 2 old reviews
Dec 11, 2015
Dealer representative responded in adequate time with a fair alternative price for the vehicle being discussed.
Is this review helpful? Yes | No
Oct 25, 2015
Asked about trading in my 2013 Harley Davidson dealer responded and requested Vin and some photos, I sent the information and was told they would get back to me. Never heard anything back and the truck I was interested in was removed from there site. I understand the vehicle might have been sold however a response to my inquiry would have been nice professionalism goes a long way
Is this review helpful? Yes | No

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