Ewing Buick GMC

Hi Diana, I want to first apologize that your experience with our dealership was not amazing.  At Ewing Buick GMC, we always strive for excellence in customer satisfaction.  As a retail business, our inventory constantly changes and many cars are sent to auction every week.  These cars cannot be retrieved unless there is a retail customer ready to purchase before they are sent and sold at the auction.   We apologize for any miscommunication that might have upset you and would be happy to speak with you about anything that could further assist you in your vehicle search. Feel free to contact us

Hi Diana, I want to first apologize that your experience with our dealership was not amazing.  At Ewing Buick GMC, we always strive for excellence in customer satisfaction.  As a retail business, our inventory constantly changes and many cars are sent to auction every week.  These cars cannot be retrieved unless there is a retail customer ready to purchase before they are sent and sold at the auction.   We apologize for any miscommunication that might have upset you and would be happy to speak with you about anything that could further assist you in your vehicle search. Feel free to contact us at your convenience. Less ...

Eric, we are very sorry to hear that this is how you feel about your experience with our dealership!  I had a chance to review the notes on your account and it looks as if the sales representative informed you that we had two other appointments on the vehicle you were looking at and they asked if you wanted to put down a fully refundable deposit to hold the vehicle and ensure that it was not sold until you had a chance to look at it and decide whether or not you wanted to purchase it.  You turned down this offer stating there were 3 other vehicles you were going to look at.  The notes show tha

Eric, we are very sorry to hear that this is how you feel about your experience with our dealership!  I had a chance to review the notes on your account and it looks as if the sales representative informed you that we had two other appointments on the vehicle you were looking at and they asked if you wanted to put down a fully refundable deposit to hold the vehicle and ensure that it was not sold until you had a chance to look at it and decide whether or not you wanted to purchase it.  You turned down this offer stating there were 3 other vehicles you were going to look at.  The notes show that we spoke to you the day before the appointment and again when you were en route.  Both times we informed you that there were earlier appointments on the vehicle and again advising that you put down a deposit.  You stated each time that you would not put down a deposit.  We apologize that the vehicle was sold after you drove the 3 hours to get here.  Unfortunately, the vehicle you were interested in is a very popular model and it sold very quickly.  If you would like to speak with our General Manager, Jeff Gaden, please reach to him directly at jgaden@ewingbuickgmc.com.  He would be more than happy to address your concerns and experience with our dealership. Less ...

Thank you, Rick! Our whole team was happy to make sure that you were comfortable and at ease while you were with us! Thank you for taking the time to share your thoughts with us! Please don't hesitate to reach out if you need anything else in the future.