European Masters

275 Northern Blvd
Great Neck, NY 11021

Sales: (516) 962-2770

Today 9:00am - 8:00pm
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Featured Listings
https://static.cargurus.com/images/forsale/2017/10/10/13/21/2013_bmw_5_series-pic-1326101632629514040-152x114.jpeg

2013 BMW 5 Series 535i xDrive Used Cars in Great Neck, NY 11021

Great Deal
$6,429 BELOW
CarGurus IMV of $28,419

Price: $21,990

Mileage: 35,552

Location: Great Neck, NY 11021

Average time on market: 34 days Certified Pre-Owned: No Transmission: 8-Speed Automatic Color: Graphite Description: Used 2013 BMW 5 Series 535i xDrive for sale - $21,990, 35,552 miles with Sport Package, Leather Seats, Driver Assistance Package, Sunroof/Moonroof, Executive Package, Power Package, Navigation System, Technology Package, Aluminum Wheels, Heat Package, Premium Package, Climate Package, Luxury Package, LE Package, Appearance Package, Bluetooth, Backup Camera, Comfort Package, M Sport Package
https://static.cargurus.com/images/forsale/2017/10/10/07/35/2015_bmw_5_series-pic-3658160467044277473-152x114.jpeg

2015 BMW 5 Series 535i xDrive Used Cars in Great Neck, NY 11021

Great Deal
$8,232 BELOW
CarGurus IMV of $33,227

Price: $24,995

Mileage: 48,998

Location: Great Neck, NY 11021

Average time on market: 23 days Certified Pre-Owned: No Transmission: 8-Speed Automatic Color: Blue Description: Used 2015 BMW 5 Series 535i xDrive for sale - $24,995, 48,998 miles with Sport Package, Leather Seats, Driver Assistance Package, Sunroof/Moonroof, Power Package, Navigation System, Technology Package, Aluminum Wheels, Heat Package, Premium Package, Climate Package, SE Package, Security Package, Bluetooth, Backup Camera, Comfort Package, Sound Package, M Sport Package
https://static.cargurus.com/images/forsale/2017/10/17/09/26/2015_bmw_3_series-pic-5880377866204971842-152x114.jpeg

2015 BMW 3 Series 328i xDrive Sedan SULEV Used Cars in Great Neck, NY 11021

Great Deal
$4,796 BELOW
CarGurus IMV of $28,491

Price: $23,695

Mileage: 36,113

Location: Great Neck, NY 11021

Average time on market: 38 days Certified Pre-Owned: No Transmission: 8-Speed Automatic Color: White Description: Used 2015 BMW 3 Series 328i xDrive Sedan SULEV for sale - $23,695, 36,113 miles with Sport Package, Leather Seats, Driver Assistance Package, Sunroof/Moonroof, Power Package, Navigation System, Storage Package, Technology Package, Aluminum Wheels, Heat Package, Premium Package, Climate Package, Light Package, Bluetooth, Backup Camera, Remote Start, Comfort Package, M Sport Package
https://static.cargurus.com/images/forsale/2017/10/17/14/56/2014_bmw_5_series-pic-8854363621885860103-152x114.jpeg

2014 BMW 5 Series 535d xDrive Used Cars in Great Neck, NY 11021

Great Deal
$6,527 BELOW
CarGurus IMV of $35,322

Price: $28,795

Mileage: 40,239

Location: Great Neck, NY 11021

Average time on market: 52 days Certified Pre-Owned: No Transmission: 8-Speed Automatic Color: Blue Description: Used 2014 BMW 5 Series 535d xDrive for sale - $28,795, 40,239 miles with Sport Package, Leather Seats, Driver Assistance Package, Sunroof/Moonroof, Power Package, Navigation System, Technology Package, Aluminum Wheels, Heat Package, Premium Package, Climate Package, Luxury Package, LE Package, Light Package, SE Package, SL Package, Bluetooth, Backup Camera, Comfort Package, Sound Package, M Sport Package
https://static.cargurus.com/images/forsale/2017/09/28/13/19/2015_bmw_x5-pic-5206261829690380436-152x114.jpeg

2015 BMW X5 xDrive50i Used Cars in Great Neck, NY 11021

Great Deal
$8,212 BELOW
CarGurus IMV of $41,207

Price: $32,995

Mileage: 51,341

Location: Great Neck, NY 11021

Average time on market: 24 days Certified Pre-Owned: No Transmission: 8-Speed Automatic Color: Black Description: Used 2015 BMW X5 xDrive50i for sale - $32,995, 51,341 miles with Sport Package, Leather Seats, Driver Assistance Package, Sunroof/Moonroof, Power Package, Navigation System, Alloy Wheels, Heat Package, Premium Package, Climate Package, Luxury Package, LE Package, Rear Climate Package, Light Package, SE Package, Bluetooth, Backup Camera, Remote Start, Comfort Package, M Sport Package, Convenience Package
https://static.cargurus.com/images/forsale/2017/10/14/13/26/2014_bmw_3_series-pic-2997636306933337312-152x114.jpeg

2014 BMW 3 Series 335i xDrive Sedan Used Cars in Great Neck, NY 11021

Great Deal
$6,001 BELOW
CarGurus IMV of $27,796

Price: $21,795

Mileage: 53,414

Location: Great Neck, NY 11021

Average time on market: 40 days Certified Pre-Owned: No Transmission: 8-Speed Automatic Color: Grey Description: Used 2014 BMW 3 Series 335i xDrive Sedan for sale - $21,795, 53,414 miles with Performance Package, Sport Package, Leather Seats, Driver Assistance Package, Sunroof/Moonroof, Power Package, Navigation System, Storage Package, Technology Package, Aluminum Wheels, Heat Package, Premium Package, Climate Package, Luxury Package, LE Package, Light Package, SE Package, Appearance Package, Bluetooth, Backup Camera, Remote Start, Comfort Package, M Sport Package
https://static.cargurus.com/images/forsale/2017/10/04/03/06/2014_bmw_x5-pic-5507650035195494658-152x114.jpeg

2014 BMW X5 xDrive35i Used Cars in Great Neck, NY 11021

Great Deal
$6,883 BELOW
CarGurus IMV of $39,678

Price: $32,795

Mileage: 29,735

Location: Great Neck, NY 11021

Average time on market: 47 days Certified Pre-Owned: No Transmission: 8-Speed Automatic Color: Blue Description: Used 2014 BMW X5 xDrive35i for sale - $32,795, 29,735 miles with Sport Package, Leather Seats, Driver Assistance Package, Sunroof/Moonroof, Power Package, Navigation System, Alloy Wheels, Heat Package, Premium Package, Climate Package, Luxury Package, LE Package, Light Package, Bluetooth, Backup Camera, Remote Start, Smoker Package, M Sport Package
https://static.cargurus.com/images/forsale/2017/10/10/07/47/2014_bmw_5_series-pic-3300128015830217080-152x114.jpeg

2014 BMW 5 Series 535i Used Cars in Great Neck, NY 11021

Great Deal
$5,660 BELOW
CarGurus IMV of $30,155

Price: $24,495

Mileage: 40,599

Location: Great Neck, NY 11021

Average time on market: 35 days Certified Pre-Owned: No Transmission: 8-Speed Automatic Color: Black Description: Used 2014 BMW 5 Series 535i for sale - $24,495, 40,599 miles with Sport Package, Leather Seats, Driver Assistance Package, Sunroof/Moonroof, Power Package, Navigation System, Aluminum Wheels, Heat Package, Premium Package, Climate Package, Luxury Package, LE Package, Light Package, SE Package, SL Package, Bluetooth, Backup Camera, Comfort Package, Sound Package, M Sport Package
https://static.cargurus.com/images/forsale/2017/10/17/09/26/2015_mercedes-benz_m-class-pic-3483865527820158766-152x114.jpeg

2015 Mercedes-Benz M-Class ML 250 BlueTEC 4MATIC Used Cars in Great Neck, NY 11021

Great Deal
$6,028 BELOW
CarGurus IMV of $36,023

Price: $29,995

Mileage: 47,954

Location: Great Neck, NY 11021

Average time on market: 48 days Certified Pre-Owned: No Transmission: 7-Speed Automatic Color: Black Description: Used 2015 Mercedes-Benz M-Class ML 250 BlueTEC 4MATIC for sale - $29,995, 47,954 miles with Sport Package, Leather Seats, Sunroof/Moonroof, Navigation System, Alloy Wheels, Bluetooth, Premium 1 Package, Backup Camera, Premium Package, Convenience Package
https://static.cargurus.com/images/forsale/2017/10/12/07/26/2015_bmw_4_series-pic-7469133957882537304-152x114.jpeg

2015 BMW 4 Series 428i xDrive Convertible SULEV Used Cars in Great Neck, NY 11021

Great Deal
$5,915 BELOW
CarGurus IMV of $38,910

Price: $32,995

Mileage: 26,764

Location: Great Neck, NY 11021

Certified Pre-Owned: No Transmission: 8-Speed Automatic Color: Blue Description: Used 2015 BMW 4 Series 428i xDrive Convertible SULEV for sale - $32,995, 26,764 miles with Sport Package, Driver Assistance Package, Navigation System, Technology Package, Bluetooth, Backup Camera, Aluminum Wheels, Heat Package, Premium Package, Climate Package
https://static.cargurus.com/images/forsale/2017/10/17/14/27/2014_infiniti_q50-pic-2097363632032809614-152x114.jpeg

2014 INFINITI Q50 Sport AWD Used Cars in Great Neck, NY 11021

Great Deal
$3,882 BELOW
CarGurus IMV of $28,877

Price: $24,995

Mileage: 21,510

Location: Great Neck, NY 11021

Average time on market: 31 days Certified Pre-Owned: No Transmission: 7-Speed Automatic Color: Grey Description: Used 2014 INFINITI Q50 Sport AWD for sale - $24,995, 21,510 miles with Sport Package, Leather Seats, Sunroof/Moonroof, Power Package, Navigation System, Adaptive Cruise Control, Technology Package, Aluminum Wheels, Premium Package, Climate Package, LE Package, Appearance Package, Bluetooth, Backup Camera, Remote Start, Cargo Package
https://static.cargurus.com/images/forsale/2017/10/17/09/26/2014_bmw_5_series-pic-6644043745944217091-152x114.jpeg

2014 BMW 5 Series 550i xDrive Used Cars in Great Neck, NY 11021

Great Deal
$6,833 BELOW
CarGurus IMV of $31,723

Price: $24,890

Mileage: 57,232

Location: Great Neck, NY 11021

Average time on market: 32 days Certified Pre-Owned: No Transmission: 8-Speed Automatic Color: Blue Description: Used 2014 BMW 5 Series 550i xDrive for sale - $24,890, 57,232 miles with Sport Package, Leather Seats, Driver Assistance Package, Sunroof/Moonroof, Executive Package, Power Package, Navigation System, Technology Package, Aluminum Wheels, Heat Package, Premium Package, Climate Package, Luxury Package, LE Package, Light Package, SE Package, Bluetooth, Backup Camera, Comfort Package, Sound Package, M Sport Package
https://static.cargurus.com/images/forsale/2017/10/12/07/35/2014_bmw_3_series-pic-9194334539106727760-152x114.jpeg

2014 BMW 3 Series 335i xDrive Sedan Used Cars in Great Neck, NY 11021

Great Deal
$5,357 BELOW
CarGurus IMV of $26,152

Price: $20,795

Mileage: 64,469

Location: Great Neck, NY 11021

Average time on market: 40 days Certified Pre-Owned: No Transmission: 8-Speed Automatic Color: Black Description: Used 2014 BMW 3 Series 335i xDrive Sedan for sale - $20,795, 64,469 miles with Sport Package, Leather Seats, Driver Assistance Package, Sunroof/Moonroof, Power Package, Navigation System, Storage Package, Technology Package, Aluminum Wheels, Heat Package, Premium Package, Climate Package, Luxury Package, LE Package, Light Package, SE Package, Appearance Package, Bluetooth, Backup Camera, Comfort Package, M Sport Package
https://static.cargurus.com/images/forsale/2017/10/17/15/23/2015_bmw_3_series-pic-5523827696751371691-152x114.jpeg

2015 BMW 3 Series 335i xDrive Sedan Used Cars in Great Neck, NY 11021

Great Deal
$6,688 BELOW
CarGurus IMV of $34,683

Price: $27,995

Mileage: 24,725

Location: Great Neck, NY 11021

Certified Pre-Owned: No Transmission: 8-Speed Automatic Color: Silver Description: Used 2015 BMW 3 Series 335i xDrive Sedan for sale - $27,995, 24,725 miles with Sport Package, Leather Seats, Driver Assistance Package, Sunroof/Moonroof, Navigation System, Technology Package, Aluminum Wheels, Heat Package, Premium Package, Climate Package, Bluetooth, Backup Camera, Comfort Package, M Sport Package
https://static.cargurus.com/images/forsale/2017/10/16/08/39/2014_audi_a4-pic-6976041360854088883-152x114.jpeg

2014 Audi A4 2.0T Quattro Prestige Used Cars in Great Neck, NY 11021

Great Deal
$4,215 BELOW
CarGurus IMV of $26,210

Price: $21,995

Mileage: 38,067

Location: Great Neck, NY 11021

Certified Pre-Owned: No Transmission: 8-Speed Automatic Color: Silver Description: Used 2014 Audi A4 2.0T Quattro Prestige for sale - $21,995, 38,067 miles with Sport Package, Leather Seats, Sunroof/Moonroof, Navigation System, Aluminum Wheels, Premium Package, Climate Package, LE Package, S Line Package, Ambient Light Package, SL Package, Bluetooth, Backup Camera
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All reviewers have been verified to have contacted this dealer – Learn More
Oct 6, 2017
Very disappointing looking cars, stuffed in a shared parking lot, cars kept in horrible condition. Salesman never cared to get back, after claiming manger wasnt in the shop, which is ridiculous
Is this review helpful? Yes | No
Sep 26, 2017
Very professsional, easy and smoothe!
Is this review helpful? Yes | No
Sep 25, 2017
Bellevance
Friendly, respectful, persistent salesman. I did not visit the lot--too far away, and some of the other reviews were discouraging. Worse, the fees they impose on a sale are way too steep. And they would not accept my car in trade--understandable, but that was important to me.
Is this review helpful? Yes | No
Sep 21, 2017
BMW1000rr
Contact me quick
Is this review helpful? Yes | No
Sep 20, 2017
I went to see 2 cars. First had a worn-out driver's seat with cigarette odor all over. Second, was not ready on time as promised(because the store owner was driving it), when i inspected it, it was not as described online.
1 of 2 people found this review helpful.
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Sep 15, 2017
Horrible communication!!! First they low ball me on my trade-in by 5k. My kkb trade in value was 18k but they offer me 13k....... Then i kept saying lets talk numbers and the salesperson kept dancing around the question. Also they didnt even come down a penny from the asking price ...... A total waste of my time ! Some advice to someone doing a trade in is, get ur appraisal first before letting the dealership know what car ur interested in because if they know what car u looking at and that car is already marked down a nice amount then they will low ball you on your trade-in to make up for the discount the car already has ...... For example if the car is marked down 5k from market value then they will try to make up that 5k on your trade in by low balling you .
5 of 7 people found this review helpful.
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Sep 3, 2017
Excellent conmunication!
1 of 3 people found this review helpful.
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Aug 17, 2017
shamalamadingdong
Flew from FL to NY rented car drove to dealership - car was not as in pictures (had extensive bad bodywork done). Dealer was firm on price and when I tried to purchase vehicle anyway they added another bogus $1100 in imaginary fees. I walked away but get texted or called everyday. My recommendation is that you get a buyers order with all their fees before considering to buy from them so you know exactly what you are paying
27 of 29 people found this review helpful.
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Aug 14, 2017
I'm happy and satisfied with my recent purchase of a 2015 BMW 5 series. Car is nothing less than new, fully loaded, great deal that I couldn't find better price no where on internet. Same day in and out. Financing provided with 3% apr and low payment. I couldn't have asked for more and really my dream came true. Their service and attitude is positive and they treated me like white glove service. Try them and you will see. Great dealer with great deals. My sales guy was Dann
3 of 5 people found this review helpful.
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Aug 12, 2017
They called me schedule an appointment soon go up there to see the X6
1 of 3 people found this review helpful.
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Aug 3, 2017
I have had the time to visit this facility but plan to do so soon. I was called by them promptly. It appears that the price shown is negotiable.
2 of 3 people found this review helpful.
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Aug 2, 2017
SLUC1060
They did respond quickly to my request for information.
2 of 3 people found this review helpful.
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Jul 30, 2017
Great
2 of 3 people found this review helpful.
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Jul 22, 2017
we were in full communication for about a week.. ms Mary Ann told me the car i was waiting for was in.. i asked on specifics of the car and she said it met it all.. s63 with rear seat package and entertainment in the back also 2 seats not 3. i told her I'd be there shortly.. showed up less than an hour .. ask for her.. she's there but I never meet her instead I'm dealing with someone I've never spoke with.. seems like a nuce salesman but ultimately they don't have what i was told they had.. very confusing... and very disappointing! no need to slander the car that was showed to me but it wasnt in the best shape. I'm not really up for visualizing how it will look and run after it's fixed... i gave it 2 stars cause the salesman tried!! for the record the deal was broken when ms Mary Ann lied. it's ok to be honest.. be mindful of ppl time ms Mary ann
14 of 16 people found this review helpful.
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Jul 20, 2017
Listed the Cayenne they had as a Cayenne S. You could see it wasn't an S in the pictures.
8 of 9 people found this review helpful.
Is this helpful? Yes | No

Response from European Masters:

We are not sure which pictures you are looking at. The Cayenne S logo is clearly showing at the back of the listed car, you can verify for yourself.
Jul 18, 2017
Prompt response.
1 of 2 people found this review helpful.
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Jul 12, 2017
Quick and persistent response. Will see them in person when I'm closer to buying
1 of 1 people found this review helpful.
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Jul 8, 2017
I went to the store with an appointment - sales person asked me to wait for few mins - its more than 3 hours - when ever the sales person walks buy he says it is the busy day of the month. Please wait. There is no one to show the car or talk about the car which we already spoke over the phone . Got frustrated. Very bad service at the show room.
14 of 16 people found this review helpful.
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Jun 25, 2017
They were persistent and polite and I like that.
1 of 4 people found this review helpful.
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Jun 21, 2017
Fgreene214
I highly recommend going to them. The customer service is amazing.
3 of 5 people found this review helpful.
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Jun 19, 2017
Jamall was my sales person, EXCELLENT GUY. He practically held my hand through the whole car buying process. I came in looking for a car I was taken to every lot they had, was shown cars of my choice, no hassle or pressure to buy and lots of patience was displayed. I know I can be a handful so I appreciate that, thank you. We kept in constant contact with phone calls and emails. What an experience, so if you folks looking to buy a car this is the way to go. Jamall is your guy.
6 of 7 people found this review helpful.
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Jun 7, 2017
Wasn't greeted upon entering showroom. Vehicle listed on Cargurus was not at the dealership. Dealer stated that it was sold over a month ago and offered other options. Not happy with my experience
16 of 18 people found this review helpful.
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Jun 6, 2017
Call the day before asked if they had 2 vehicles in stock. I even provided the stock numbers they have listed. After a long conversation they assured me the vehicles were in stock. I took time the very next morning and drove there an hour and a half. Horrible dealer! Horrible experience! Avoid this dealer at all costs!
23 of 25 people found this review helpful.
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May 29, 2017
The staff was very friendly and helpful the wait time was a little long
3 of 4 people found this review helpful.
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May 12, 2017
Horrible. I ignored all the bad reviews because I liked the car I saw so much. I drive two hours from Connecticut to come see the car. I called THREE times making sure it would be on the lot. I even told them I was coming despite the bad reviews and that I was skeptical. They assured me the morning of that it was there and ready. We arrive, the car wasn't there, but they tried to sell me something else. I promptly stopped them and walked out. Would not recommend. Would give zero if I could.
50 of 54 people found this review helpful.
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May 6, 2017
called 4 times regarding a white m4 convertible. They said the car was available come by . I left work early and I get there and they say the car is not in it'll be here tomorrow .. wasted my time.
35 of 39 people found this review helpful.
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Apr 6, 2017
Millz5
All was Good until we arrived at dealer. The sales person was good up until he wanted to see if we left a $500 deposit after we filled out paperwork. We wanted to make sure if this was something we could do if the numbers were right and he made it seem that the only way they will process us is to leave a deposit of $500. We definitely were not comfortable with this option so we asked for our paperwork and left. Shaking My Head. Good Luck Guys
38 of 41 people found this review helpful.
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Mar 22, 2017
jrapley59
Contacted me several times, great conversations.
3 of 12 people found this review helpful.
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Mar 20, 2017
Scam dealer, don't bother. Dishonest liars. After a long long trip to check the car and the promises that car has no damages, when we saw The car, it had damages inside and outside. They are a bunch of kids over 21 and do not understand the consequence of their words. I did not buy the car but I strongly strongly suggest to do not rely on their word and the pictures over the Internet, go there in person and see the car and better will be that do not do business with them and take your money some where that are honest and mentally over 21.
43 of 45 people found this review helpful.
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Mar 16, 2017
diapolos1
Very friendly.a lot of knowledge.
2 of 17 people found this review helpful.
Is this helpful? Yes | No
Feb 21, 2017
Excellent selection of vehicles. I plan on purchasing from them real soon.
4 of 20 people found this review helpful.
Is this helpful? Yes | No
Feb 21, 2017
Responded quick with results
4 of 17 people found this review helpful.
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Feb 20, 2017
The dealer called right away and we discussed it but it's over 1000 miles away and the weather is not the best there now so I passed. Still, they were very responsive and helpful.
4 of 20 people found this review helpful.
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Feb 7, 2017
Scam dealer, don't bother. Tried giving me the "we sold that car this morning" when I put a 200$ hold on it and called Mohommad while I was on my way. Dishonest liars, which I don't do business with. Went somewhere else right after and left with a Benz. Learn from that manager from GM
49 of 53 people found this review helpful.
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Jan 14, 2017
They are very helpful and work with you to find a car you like. Great dealership!!
2 of 13 people found this review helpful.
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Dec 4, 2016
They told me the car is avilable but they made me drive 45 min and then oh the car will be here tomorrow..
51 of 58 people found this review helpful.
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Dec 2, 2016
dbrew
5
Worst dealership ever...the car wasn't on at the dealer.. wouldn't be there for 13 days.. still want me to leave a deposit of at least $3000.00..Then told me that they will call me when the arrive...POOR BUSINESS ETHICS..THE WROST..
59 of 64 people found this review helpful.
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Nov 28, 2016
Yazmine and alex was very helpful the dealership had a relaxing feeling no pressure the staff was very courteous would shop there again.
6 of 18 people found this review helpful.
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Nov 15, 2016
The asking price is very attractive. The sales lady called me and sent me the information I asked for almost immediately. However, the dealer is located about 550 miles from my home. So at this time I am unable to visit the dealer for a test drive.
9 of 27 people found this review helpful.
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Nov 14, 2016
Great service
5 of 12 people found this review helpful.
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Nov 9, 2016
Professional, courteous and knowledgeable staff.
5 of 13 people found this review helpful.
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Oct 22, 2016
I have to say honestly that my salesperson Jamal was a very nice man. He did his best to show me what I was looking for. I left a deposit on a car and then I decided I couldn't afford to do the transaction. I came back a week later to get my deposit back and had a hard time getting it refunded. I got attitude from another sales person who supposedly was processing my refund. He said I was the one giving him attitude. Because I had somewhere to go and I was in a hurry, they wanted to make me wait... this was not the fault of Jamal. This is a typical salesman's strategy to save the day. But, this bad attitude ruined my experience. Did anyone ever tell them the customer is always right. I do not believe I will be buying a car from them.
43 of 49 people found this review helpful.
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Sep 27, 2016
When I originally began searching for a car, European Masters was not my first choice from the selection I was able to view online. They were persistent in contacting me throughout the week, without being overbearing. When I came in to see their inventory, they were very polite, helpful and not pushy at all. They definitely had more options when I came in to their dealership. Very professional service! They were great with the negotiations and produced several great options for me. I ended up buying exactly what I was looking for and in great condition! I definitely recommend them. Thank you so much for everything!
5 of 8 people found this review helpful.
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Sep 6, 2016
I was told it was an innocent mistake that the car I was told was there, drove for 90 minutes, just to find out - the car is not there any-longer. However, two weeks later - the car is still listed on CarGurus.
40 of 42 people found this review helpful.
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Sep 2, 2016
I went to see this car and it had some scratches around the car . The car looks completely different in person
27 of 30 people found this review helpful.
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Aug 19, 2016
Excellent
4 of 13 people found this review helpful.
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Aug 16, 2016
These are good people all hard working and willing to work with you under any corcumstances to get you the car you want.
6 of 15 people found this review helpful.
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Jul 22, 2016
Osikani
I spoke with Tammy. Nice lady, but I haven't been able to travel there.
6 of 15 people found this review helpful.
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Jul 14, 2016
Spoke and texted with Yasmin several times about a vehicle. Contacted her to come in and drive it, made the 2.5 hour drive in traffic to the dealership after being told the car would be ready for me. Upon arrival I'm told the car is not even on the property, it is being repaired!!!
37 of 41 people found this review helpful.
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Jul 11, 2016
The smoothest easiest car buying experience I've ever gone through. No hassle salespeople very knowledgeable and the financing Department was excellent
7 of 14 people found this review helpful.
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Jun 20, 2016
They agreed to a price over the phone to get me through the door which was about 10% less than the asking price. I drove 2 hours to get there. The guy took me for a test drive had me fill out all sorts of paperwork then after wasting another 2 hours there I was told that they will not honor the price they told me on the phone. His response was "you didn't expect to get that price". In the end 4 hours of back and fourth travel time was wasted as well as 2 hours leading me on time.
43 of 48 people found this review helpful.
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Jun 19, 2016
mb5839
5
Did not make an appointment to see the car but there was follow up by the dealer to make an appointment which I appreciated.
4 of 11 people found this review helpful.
Is this helpful? Yes | No
May 27, 2016
Grest communication
4 of 8 people found this review helpful.
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Apr 18, 2016
Very good with responding
3 of 7 people found this review helpful.
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Apr 16, 2016
They got back to me a few times , sent the car fax , it was just ok, car had been in an accident , which was why it was so inexpensive. I live a good distance away so decided not to pursue it.
3 of 4 people found this review helpful.
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Apr 2, 2016
I purchased car for more than I intended. Dealer is very efficient!
3 of 6 people found this review helpful.
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Mar 23, 2016
Inviting up until I went down to see the vehicle we had previously discussed. No knock on the salesman but the car wasn't at the showroom and he had to make a few calls to locate it. After about 15 minutes, he came back and told me he found where the car was. He told me that it was few blocks away. He then asked if I wanted to drive me and him in MY car or did I want him to drive us in a dealer car to go see the vehicle that they wanted to sell!? Nonetheless, I went to see it at the dealer's REPAIR shop. The car had 'obvious' scratches and dings while the interior was missing vent trimming, there was a major rip/gauge near the passenger side rear pillar, the high-end stereo tweeter was crooked and did not fit flush in the dash. The rims had obvious curb-induced damage. I drove quite a distance to see this vehicle and it definitely was NOT worth the miles travelled.
19 of 22 people found this review helpful.
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Response from European Masters:

Hello Larry,

We are sorry to hear the vehicle you looked at was not up to standards and presented to you properly. We try to fix any small issues prior to the sale so you can enjoy your new vehicle worry free. We hope you will try us again in the future and wish you luck on your car search
Mar 22, 2016
Good
2 of 6 people found this review helpful.
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Mar 20, 2016
this car was sold out and maritza say come this car is in stock bad comunication
13 of 15 people found this review helpful.
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Mar 17, 2016
BillConlon
Quick friendly response.
1 of 5 people found this review helpful.
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Mar 17, 2016
Car was already sold
7 of 8 people found this review helpful.
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Mar 4, 2016
Not honest ! told me car was being serviced was the reason for delay. Oil air filter washer fluid had never been touched. Thougha sticker in the window claimed otherwise . they claimed it had just been done. Agreed on price and reneged on agreed price. Claimed car was ready ) I had to drive 2.5 hours each way ) and NOTHING had been done ! They have some nice cars biut buyer beware . If possible find a mechanic nearby who can check the car. Overall ; a very tiring frustrating experience but I did get the car I wanted ! The guys that cleanup the cars r down to earth and do a good job. .
23 of 25 people found this review helpful.
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Mar 4, 2016
I rarely write reviews, but felt that I have to write this one. First time purchasing a used car, (I generally stick to new cars) I was nervous about the experience. But from the moment I called and spoke to Tammy regarding the purchase, to the moment I sat down with Alejandro to review the options on different cars, and then later sat down with Kevin, the finance manager, to go over my paperwork I felt entirely comfortable. I hate being pushed by salespeople - and I didn't feel that at all during my experience. I would recommend this dealership to anyone from experienced car buyers to people who are purchasing a car for the first time. Thank you guys!
3 of 5 people found this review helpful.
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Mar 2, 2016
Not very professional over the phone, they forgot about customer service.
13 of 15 people found this review helpful.
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Response from European Masters:

Hello Nicholas,

We are sorry to here about your experience over the phone with us. We try our best to give the highest customer service anyway we can. We appreciate your call and hope you will try us again.
Mar 1, 2016
There good
2 of 6 people found this review helpful.
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Jan 14, 2016
Excellent contacted me right away
2 of 5 people found this review helpful.
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Jan 2, 2016
Vehicle advertised was completely misrepresented. They took me to three lots looking for a 2014 ML350 for $38,995 only to find out that the listing was wrong and that the vehicle was actually a 2015 ML350 FOR $42,995. They refused to honor their advertisement which any respectable dealer would have done or at least come down on the price to make up for their mistake. Not this dealership. Complete waste of time.
24 of 26 people found this review helpful.
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Dec 22, 2015
Excellent experience! Called me fast and were super informative about the Mercedes I was interested in.
2 of 5 people found this review helpful.
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Dec 21, 2015
Twinklefairycharm
Professional
2 of 5 people found this review helpful.
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Read 30 old reviews
Sep 7, 2015
Advertised car with sunroof. Drove all the way over there....no sun roof. Asked to speak with manager. Offered to take $700 off car. Obviously takes people for fools. Then he starts laughing. I told him, "If you think that's funny, you will find this hilarious....you just lost a $32,000 sale." If they can't get a simple car description correct, imagine what would happen with the more difficult stuff! Went somewhere else...got a much nicer car for a little less money. Stay away!
26 of 29 people found this review helpful.
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Aug 31, 2015
Advertised price different from actual price. Dealer insisted that if I want the advertised price, I have to do financing form them only. Extra $450 of hidden charge.
25 of 27 people found this review helpful.
Is this helpful? Yes | No
Jul 30, 2015
Fast responding with emails
3 of 7 people found this review helpful.
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Jul 23, 2015
angeladubin
Price was advertised for far less and they reneged when we arrived there....now we can't get them to STOP sending emails and text messages after we told them to stop...dishonest and scammers I think...
19 of 21 people found this review helpful.
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Jan 12, 2015
Promised to send carfax but I never saw it.
5 of 7 people found this review helpful.
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Jan 7, 2015
fs3859
Always good service , get back to me on time, going back for my second car
3 of 5 people found this review helpful.
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Sep 22, 2014
very nice care
1 of 1 people found this review helpful.
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Sep 13, 2014
Nice cars
2 of 2 people found this review helpful.
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Jul 13, 2014
Everything they promised to do did not happen. The warranty they promised me which was the reason I decided to purchase this car turned out to cost me more than promised. very unsatisfied.
1 of 3 people found this review helpful.
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Jun 8, 2014
Not knowledgable about the cars they are selling.
1 of 4 people found this review helpful.
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May 30, 2014
Responded quickly.
1 of 2 people found this review helpful.
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May 10, 2014
Dealer responded after a few days. Very nice, not too pushy!
2 of 2 people found this review helpful.
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May 4, 2014
You have to stay on top of them foe the things they promise. FAulty inspection; only one key delivered (still waiting for the other key 3 months now; once they sell you the car they are not happy to see you again and barely speK to you, etc
1 of 4 people found this review helpful.
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Apr 26, 2014
Good interaction
2 of 2 people found this review helpful.
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Apr 22, 2014
Good Rate
1 of 2 people found this review helpful.
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Apr 14, 2014
good
2 of 2 people found this review helpful.
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Feb 23, 2014
Good service
2 of 2 people found this review helpful.
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Feb 11, 2014
They are OK ... but act like I never had a car before ... and setting their own ways but once they see they can not get by with their ideas ...after they getting nice soft and agreeable ...I hope car is worth all this nonsense that you have to go through with them ...I do not know yet ..till I get the car ...?
1 of 1 people found this review helpful.
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Dec 10, 2013
This is the first time I have entertained purchasing a used car over the internet, and I have to say I was pleasantly surprised. After searching for 8 months for a Panamera 4S I found one, and one that was local to me. I sent a request for more information to the dealer, “Masters Auto Mall” and received a phone call later that same day from Vena who is there Internet sales lead specialist, (from what I could gather). She listened to my concerns and I made an appointment to meet with one of their sales specialists Kevin. Kevin was very professional and in the matter of 40 minutes I decided to purchase the car. The car was as advertised, even better. On the day of delivery I met with Max their finance manager who made me feel comfortable and was even able to change the structure of the loan to accommodate my needs which enabled me to get an even better rate. To sum up, after reading reviews on this site, some good and some not so good it all comes down to the condition of the car, the people and the experience. I was happy with all three areas and would highly recommend Masters Auto Mall to anyone looking for a pre-owned vehicle.
4 of 4 people found this review helpful.
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Nov 12, 2013
Wonderful
3 of 3 people found this review helpful.
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Oct 7, 2013
good service
3 of 3 people found this review helpful.
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Sep 17, 2013
so good with customer
3 of 3 people found this review helpful.
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Jul 23, 2013
Received a call from an employee a day after sending them an inquiry. Ended up buying my car from a different dealer, but was pleased with Masters Auto Mall's quick and professional sales staff.
3 of 3 people found this review helpful.
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Apr 10, 2013
I had agreeed to a price in writing via email, but when I got there after driving three hours and was ready to buy the car they would not honor the price we agreed apon. Very disappointed and what a waste of time. Really wished it worked out.
2 of 5 people found this review helpful.
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Apr 6, 2013
Very attentive to your needs
3 of 3 people found this review helpful.
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Mar 29, 2013
25
They were professional, but sold car while I was in route to purchase and acted like they don't know what was going on.
0 of 3 people found this review helpful.
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Nov 29, 2012
Were very good with responding via email. Also called a few times to see if I've found a vehicle. They were a little to far so I never saw the vehicle but they were very professional and prompt.
3 of 3 people found this review helpful.
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Nov 4, 2012
It was a good experience
3 of 3 people found this review helpful.
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Oct 21, 2012
Good
3 of 3 people found this review helpful.
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Jul 24, 2012
not forth coming with informaiton.
1 of 4 people found this review helpful.
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