Elko Motor Company

1585 Lamoille Hwy.
Elko, NV 89801

http://www.elkomotorcompany.com

Sales: (775) 299-5199

Service: (888) 649-9761

Today 8:00 AM - 7:00 PM

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Sales Reviews (13)

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Apr 14, 2018

GuruD886Y

Very nice people,

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Apr 10, 2018

EZ5335

Was very quick n helpful

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Mar 25, 2018

Lisa

The car dealer tried but the car was already gone by the time they were able to get back to me

Is this review helpful? Yes | No

Response from current dealership owner:

Lisa, Thank you for your interest in doing business with us! We apologize that the vehicle you were interested in was sold before you had an opportunity to see it. We would be more than happy to keep an eye out for the vehicle that you are looking for, if you would like. Please let us know if there is anything that we can do for you!

Oct 12, 2017

kellim69

Replied promptly

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Sep 14, 2017

Kellie

Quick reply unfortunately the truck was sold

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Aug 23, 2017

John

I called on Saturday the 19th talk to someone about this truck told him I was very interested wanted some pictures needed to know if it was California smog legal and they informed me that the truck was in the shop with the tires taken off and it's not picture ready so they could not take any pictures or checkto see if it was California smog legal so I wait till Monday no call call them on Tuesday and iM in formedthat there's already a buyer lined up that morning and the vehicle is no longer availablewould be nice to get a call back when someone says they're going to call you back specially when you have cash in hand to buy the vehicle

6 of 8 people found this review helpful.

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Response from current dealership owner:

John,

We apologize for any confusion. The Consultant that you originally talked to, was unaware of the pending deal that was already working on the vehicle that you were interested in. We have talked to the Consultant about the missed call on the following Monday. Again, we do apologize for any inconvenience that this may have caused you. Please feel free to contact me directly if you ever need anything or have any questions! Aaron Martinez - Internet Sales Manager

Jul 19, 2017

Paul

Quick reply with the info I needed. Overall good service and good vehicle selection given that Elko is such a small town.

1 of 2 people found this review helpful.

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Jun 21, 2017

David

Great service

1 of 2 people found this review helpful.

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Apr 12, 2017

Carlos

Awesome and honest

2 of 3 people found this review helpful.

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Feb 17, 2017

dbdkemp

Out of State, so would be difficult transfer, but they did go the extra mile to offer easy delivery locally and would help jump through any hoops necessary to complete the sale.

4 of 5 people found this review helpful.

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Feb 11, 2017

matt

The best place to buy a car

0 of 1 people found this review helpful.

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Aug 22, 2016

Mike

Took DAYS longer to get a response than it should have! My initial questions weren't answered and the majority of my follow-up email was obviously not read. I'm being generous with 3 stars.

4 of 5 people found this review helpful.

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Response from current dealership owner:

Hello Mike,

We apologize for any inconvenience that you have experienced with us in your search for a vehicle. Your information must have slipped through the cracks. We recently went through a personnel change at our dealership in our Internet Department. That may have been the reason for our lack of timely response on our part. Our new Internet Manager would be more than happy to assist you in any way that he can. Please feel free to contact Aaron at 775-777-2277!

May 12, 2016

gene

would not even discuss lowering price...said price is fixed...

4 of 7 people found this review helpful.

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Response from current dealership owner:

Hello Gene,
My name is Logan and I am the Finance Manager here at Elko Motor Company. I apologize for the miscommunication. The reason we have our Best Price right upfront for all of our customers is because we want to take out all the hassle and headache that comes with the territory of a negotiating dealer! So I apologize that nobody explained to you that we just put our extremely competitive pricing right in the window for your convenience! Please call me anytime at 775-777-2277 if you have any questions. Thank you Gene!
-Logan Speidel

Read 8 old reviews

Mar 17, 2016

Danna

Good experience, I bought the car and it was pretty quick and easy. They don't dicker, the price is the price, but they are fair and honest.

2 of 5 people found this review helpful.

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Feb 28, 2016

Judd

Great experience! They knew I was coming from Utah to drive a specific truck. When I asked to drive it when I got there they told me they were waiting for a customer from Utah for that truck. They didn't realize it was me. I was impressed that they actually waited for me to get there before selling it to someone else.

3 of 6 people found this review helpful.

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Feb 22, 2016

Dennis

Great customer service!

0 of 3 people found this review helpful.

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Jul 25, 2015

KEITH

very good

0 of 3 people found this review helpful.

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Jan 8, 2015

wyatt

Went to fill out the paper work to get a car and everyone neglected to tell me the car I was about to buy they weren't selling anynore because the transmission needs replaced and the engine also needs replaced.

3 of 3 people found this review helpful.

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Response from current dealership owner:

Dear Wyatt,
We apologize for the miscommunication. The vehicle you were looking at was a fresh trade, and had not been inspected or reconditioned yet. During the inspection we found multiple problems with the vehicle and decided not to retail it and have customers have problems down the road. Again we apologize for the miscommunication.

Sep 23, 2014

Bunny

Didn't call me back. Had to call them. Pickup was sold!

2 of 3 people found this review helpful.

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Response from current dealership owner:

Dear Bunny,
We apologize for the quality of the service that you experienced here at Elko Motor Company. Our goal is to help our customers as quickly as possible at all times, but we obviously dropped the ball with you. If there is anything we could do to make up for this, please contact Chuck at 775-777-2277.

Aug 28, 2014

Vance

Thanks EMC! Because you wouldn't work with me and come down $500 on a 2010 RAV, that you couldn't sell for 100 days, (and couldn't be bothered to even wash before my arrival), I drove back to Boise, (275 miles) and bought a beautiful 2013 CR-V from a private party. I guess thats Carma. Love that "no negotiation" policy! It worked for me!

1 of 3 people found this review helpful.

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Response from current dealership owner:

Dear Vance,
Thank you for taking the time to come see us, I apologize that there was some miscommunication as far as our Best Price philosophy before you drove all the way to come see us. I also apologize that we did not clean up the vehicle before your arrival. I am happy to hear you found a vehicle that you are happy with! We hope to one day earn your business! Thank you Vance,
Elko Motor Company

Mar 23, 2014

Jim

Dealer answered my questions quickly, and wanted to sell me a car

0 of 2 people found this review helpful.

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Response from current dealership owner:

Dear Jim,
Thank you for the positive feedback! We appreciate hearing from our customers to further strengthen our abilities to help our customers! We strive to be 100% in customer satisfaction, nobody really can be perfect, but by striving to be the best we are able to help many of the people who come visit us! Thanks again for your business, and we look forward to seeing you on the road!
Elko Motor Company

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