Elko Motor Company

1585 Lamoille Hwy.
Elko, NV 89801

Sales: (775) 299-5199

Service: (888) 649-9761

Today 8:00am - 7:00pm
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2011 Jeep Grand Cherokee Overland 4WD Used Cars in Elko, NV 89801

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2011 Ram 3500 Used Cars in Elko, NV 89801

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2011 Ford F-550 Super Duty Used Cars in Elko, NV 89801

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All reviewers have been verified to have contacted this dealer – Learn More
Oct 12, 2017
kellim69
Replied promptly
Is this review helpful? Yes | No
Sep 14, 2017
Kellie Frazer
Quick reply unfortunately the truck was sold
Is this review helpful? Yes | No
Aug 23, 2017
I called on Saturday the 19th talk to someone about this truck told him I was very interested wanted some pictures needed to know if it was California smog legal and they informed me that the truck was in the shop with the tires taken off and it's not picture ready so they could not take any pictures or checkto see if it was California smog legal so I wait till Monday no call call them on Tuesday and iM in formedthat there's already a buyer lined up that morning and the vehicle is no longer availablewould be nice to get a call back when someone says they're going to call you back specially when you have cash in hand to buy the vehicle
2 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from Elko Motor Company:

John,

  We apologize for any confusion. The Consultant that you originally talked to, was unaware of the pending deal that was already working on the vehicle that you were interested in. We have talked to the Consultant about the missed call on the following Monday. Again, we do apologize for any inconvenience that this may have caused you. Please feel free to contact me directly if you ever need anything or have any questions! Aaron Martinez - Internet Sales Manager
Jul 19, 2017
Quick reply with the info I needed. Overall good service and good vehicle selection given that Elko is such a small town.
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Jun 21, 2017
Great service
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Apr 12, 2017
Awesome and honest
1 of 2 people found this review helpful.
Is this helpful? Yes | No
Feb 17, 2017
dbdkemp
Out of State, so would be difficult transfer, but they did go the extra mile to offer easy delivery locally and would help jump through any hoops necessary to complete the sale.
2 of 3 people found this review helpful.
Is this helpful? Yes | No
Feb 11, 2017
The best place to buy a car
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Aug 22, 2016
Took DAYS longer to get a response than it should have! My initial questions weren't answered and the majority of my follow-up email was obviously not read. I'm being generous with 3 stars.
2 of 3 people found this review helpful.
Is this helpful? Yes | No

Response from Elko Motor Company:

Hello Mike,

   We apologize for any inconvenience that you have experienced with us in your search for a vehicle. Your information must have slipped through the cracks. We recently went through a personnel change at our dealership in our Internet Department. That may have been the reason for our lack of timely response on our part. Our new Internet Manager would be more than happy to assist you in any way that he can. Please feel free to contact Aaron at 775-777-2277!
May 12, 2016
would not even discuss lowering price...said price is fixed...
3 of 5 people found this review helpful.
Is this helpful? Yes | No

Response from Elko Motor Company:

Hello Gene,
My name is Logan and I am the Finance Manager here at Elko Motor Company. I apologize for the miscommunication. The reason we have our Best Price right upfront for all of our customers is because we want to take out all the hassle and headache that comes with the territory of a negotiating dealer! So I apologize that nobody explained to you that we just put our extremely competitive pricing right in the window for your convenience! Please call me anytime at 775-777-2277 if you have any questions. Thank you Gene!
-Logan Speidel
Mar 17, 2016
Good experience, I bought the car and it was pretty quick and easy. They don't dicker, the price is the price, but they are fair and honest.
1 of 4 people found this review helpful.
Is this helpful? Yes | No
Feb 28, 2016
Great experience! They knew I was coming from Utah to drive a specific truck. When I asked to drive it when I got there they told me they were waiting for a customer from Utah for that truck. They didn't realize it was me. I was impressed that they actually waited for me to get there before selling it to someone else.
2 of 5 people found this review helpful.
Is this helpful? Yes | No
Feb 22, 2016
Great customer service!
0 of 3 people found this review helpful.
Is this helpful? Yes | No
Read 5 old reviews
Jul 25, 2015
very good
0 of 3 people found this review helpful.
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Jan 8, 2015
Went to fill out the paper work to get a car and everyone neglected to tell me the car I was about to buy they weren't selling anynore because the transmission needs replaced and the engine also needs replaced.
3 of 3 people found this review helpful.
Is this helpful? Yes | No

Response from Elko Motor Company:

Dear Wyatt,
We apologize for the miscommunication. The vehicle you were looking at was a fresh trade, and had not been inspected or reconditioned yet. During the inspection we found multiple problems with the vehicle and decided not to retail it and have customers have problems down the road. Again we apologize for the miscommunication.
Sep 23, 2014
Didn't call me back. Had to call them. Pickup was sold!
2 of 3 people found this review helpful.
Is this helpful? Yes | No

Response from Elko Motor Company:

Dear Bunny,
We apologize for the quality of the service that you experienced here at Elko Motor Company. Our goal is to help our customers as quickly as possible at all times, but we obviously dropped the ball with you. If there is anything we could do to make up for this, please contact Chuck at 775-777-2277.
Aug 28, 2014
Thanks EMC! Because you wouldn't work with me and come down $500 on a 2010 RAV, that you couldn't sell for 100 days, (and couldn't be bothered to even wash before my arrival), I drove back to Boise, (275 miles) and bought a beautiful 2013 CR-V from a private party. I guess thats Carma. Love that "no negotiation" policy! It worked for me!
1 of 3 people found this review helpful.
Is this helpful? Yes | No

Response from Elko Motor Company:

Dear Vance,
Thank you for taking the time to come see us, I apologize that there was some miscommunication as far as our Best Price philosophy before you drove all the way to come see us. I also apologize that we did not clean up the vehicle before your arrival. I am happy to hear you found a vehicle that you are happy with! We hope to one day earn your business! Thank you Vance,
Elko Motor Company
Mar 23, 2014
Dealer answered my questions quickly, and wanted to sell me a car
0 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from Elko Motor Company:

Dear Jim,
Thank you for the positive feedback! We appreciate hearing from our customers to further strengthen our abilities to help our customers! We strive to be 100% in customer satisfaction, nobody really can be perfect, but by striving to be the best we are able to help many of the people who come visit us! Thanks again for your business, and we look forward to seeing you on the road!
Elko Motor Company

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