Ed Martin Acura

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3800 E 96th St
Indianapolis, IN 46240

Sales: (800) 731-0134

Service: (800) 209-7293

Closed Today (Sun)
Show business hours
All reviewers have been verified to have contacted this dealer – Learn More
May 23, 2017
They responded immediately and answered all my questions.
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Dec 20, 2016
Good service
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Dec 4, 2016
Cocky + unprepared + insulting = Stay away Horrible experience from the time the lady called me and didn't want to negotiate a few dollars. Then told me - "You get what you pay for." Really, is this considered professionalism or a sales tactic - not sure you decide.
3 of 3 people found this review helpful.
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Nov 19, 2016
Very helpful. The vehicle I was interested in was not for sale. The lady tried very hard to see if something else was available.
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Oct 14, 2016
Dealer responded quick. Once in the lot, they allowed me to drive the vehicle and take all the time I needed/wanted to check out the car. Once I decided, negotiations were great and deal was good, paperwork was quick.
1 of 1 people found this review helpful.
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Oct 3, 2016
Awesome very responsive
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Aug 21, 2016
Great deal
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Jun 29, 2016
They responded very quickly to my inquiry and made it very easy to arrange a meeting and test drive.
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May 6, 2016
Great to work with. Great customer service.
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Jan 24, 2016
Excellent support and care of car after you buy the car
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Jan 17, 2016
CanadaBCDA
Very responsive
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Jan 8, 2016
Form letter sent. Need to add the option for them to call. May have missed my sale, I bought from Bart.
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Jan 2, 2016
They're very good with customers. Very helpful. I highly recommend ED Martin acura. In fisher indiana
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Dec 31, 2015
One of the worst buying experiences I've ever had buying a used vehicle. Salesperson was not qualified to selling vehicles and was VERY unprofessional. Listed price was different than internet price salesperson sold me on a price then went back on her word. As I began to walk out she said she would pay the difference Don't buy used Fords from Ed.
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Dec 28, 2015
prompt response
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Dec 24, 2015
I worked with Shiloh and the experience was great. There was an issue with the windshield as we were doing the inspection of the vehicle and it is going to be taken care of as part of the sale. I would go back to Ed Martin Acura to purchase another vehicle.
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Dec 1, 2015
The car was listed, then it was sold on Saturday, but CarGurus was not updated as if Monday. I called and left a message on the weekend and then called on Monday first thing. No one was available to talk to me because they were in a sales meeting. Seems odd to me. It seems that the customer follow-ups would be more important that a sales meeting, Found a car elsewhere. Oh, I did get a call afternoon that Monday.
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Dec 1, 2015
Was contacted by Shiloh who went out of his way, looked at a 2008 but they wanted too much for it, & w was told the 2011 wasn't available to look at, someone else was test driving. But apparently it didn't sell, wanted to buy the 2011, but NOT willing to drive almost 2 hrs again.
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Nov 19, 2015
I enjoyed my experience. Trade in and purchase went smoothly. Thanks!
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Nov 18, 2015
Everyone was very nice. Didn't buy the car but would go back if they have another car I would want to purchase.
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Oct 29, 2015
I received a call within five minutes of submitting my request. The follow-up has been exceptional. So far they're excellent!
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Oct 8, 2015
Respond quickly
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Sep 19, 2015
Great experience
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Read 19 old reviews
Jul 3, 2015
We were pleased with the entire process. The staff made us feel very appreciated. I made the deal over the phone and everything went as I had hoped for. We are recommending Ed Martin Acura to all our friends.
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May 28, 2015
Ed Martin staff is friendly, helpful and provides excellent customer service. They made sure I was satsified and got a great deal. I will be sure to refer everyone I know. Thank you so much to Will and Chad for making it happen, I love my Acura RDX!!
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Feb 12, 2015
Started off very helpful, when I told them my credit was less then perfect (640) they stopped responding all together! Went to Bob Poynter and got a great car at a great interest rate!
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Dec 10, 2014
dckiser
Salesman at Ed Martin Acura was very informative and responsive. We hadn't scheduled an appointment but stopped by while in town to take a look at the vehicle. It was up on a lift in the shop being worked on, but he took us back there to check it out anyways. Bought a different vehicle that was more what we were looking for elsewhere, but don't have anything negative at all to say about our experience.
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Oct 29, 2014
Salesman was very accommodating and a pleasure to do business with.
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Sep 12, 2014
Received responses quickly, but though they were not automated responses, they felt as so.
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Sep 3, 2014
Absolutely wonderful experience. Had same day pre-approval and drove the car off the lot in a couple hours. Loved it!!!
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Aug 13, 2014
The sales manager, Bob Werner, was very helpful in getting me into this vehicle. They took there time to find me a good deal for financing the car. They were very kind and polite to me and my family all the way through. Randy Stahl, was a great sales man, and helped me with all my questions.
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Aug 2, 2014
It was great
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Jun 25, 2014
I went to look at a car and when I started to negotiate on the car, someone else took the car for a test drive and ended up buying right in front of me.
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Apr 3, 2014
Great people, great dealership
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Feb 28, 2014
Excellent buying experience.
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Feb 1, 2014
I went to test drive the car and came home with it. Everyone was really nice and very helpful. They make you feel welcome.
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Jan 30, 2014
Salesman emailed / met test drove friendly and informative when we test drove - just not sure that we liked the car
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Sep 29, 2013
Very high price. never had much success at any Ed Martin dealerships
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Apr 2, 2013
Responded the next day. I bought another type of vehicle elsewhere, but I liked the quick response
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Feb 1, 2013
I made an appointment to see it on Monday, and it sold on Saturday. The woman in the sales department, Audrey, was 100% a great communicator.
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Jan 23, 2013
Quick, courteous response with no pressure.
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Jul 7, 2012
Salesman was excellent.
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