Doral Lincoln

Terrible service!!!! They had us come in and look at car that was already sold!! 10 minutes before we got there we got a phone call from Allison asking if we were coming to look at the car and that it was waiting for us to look because we had said prior we were coming at that time. When she called (10 mins before we got there) she said it was waiting for us. We get to dealership and look at car and get ready to test drive it(because we like it) they say someone purchased it any hour before we got there. Really???? Why call us 10 mins ago if its been sold? We drive an hour to look at this car and it was a complete waste of time. Terrible service!!! I've never seen anything worst. It's just funny to me how every review we reads about them said the same thing that they like to do this to people!!! They are going to habe a problem when they did that to a person that comes from out of state. I would never recommend this dealership to anyone they are a waste of time employees don't know anything abs I believe Allison was a manager!!! Don't go here!!!!!!!! Wish I could give them negative stars because 1 is way too much!!!!

A salesman emailed me to let me know the vehicle I was interested had already been sold. They did their job, no complaints.

Bought the car! Loved Doral Lincoln--great experience!

I have been shopping around for a while. People need to understand the price listed on the internet is not the actual price out the door. With the dealer fees and everything, they want $9000 for a used vehicle that is nearly six years. The manufacture warranty has expired. I told them it was too much. Now they unfortunately have the opportunity to rip someone off because I refused the buy the vehicle from them. Don't be fooled and buy their misleading talk. You can do much better elsewhere.

Changed my mind on the vehicle, great follow-up

They connected with me only by email. No one called, I was very interested in that Truck. And being that they knew how far away I would have had to drive. I would have expected different response. Thank you, NIck

Sales representative was well versed on the car I selected. Easy to work with and no pressure. Excellent service

I was contacted promptly but I did not follow up.

Very informative, and courteous, just haven't made a decision yet

Asked that they not call me as a condition of giving my number , 4 calls later I told them not to call me again

Customer service is bad I request for one financial institution in order not to have too many inquiries on my credit report it was not respected and many inquiry from many different financing institution and no results with a high credit score and good deposit very very poor services and lack of professionalism.

Very good experience. Would recommend to anyone looking for a used or new car

Never got requested info but flooded by asinine emails

First, I have a good contact but he never answer at my ask to have some pictures of the car and I don't have more contact !

Friendly, professional and Accommodating Establishment !!

Great customer service , I receive what I went there for, great deal , salesman Sergio was very helpful, out there in a short amount time, fastest ever serve at a car dealership, all other staffs was wonderful.

Very good

Great car purchase experience

Pushing a lot. The manager get upset when we said we wanted to see other options

The dealer responded very quickly. His policy did not let him give me a "out the door" price over the internet so we could not come to an agreement. That would not hinder me from rating him highly.

Salesman got back to me quickly. They just didn't want to give me a fair price for my car. All they had to do is adjust price and I would have bought the car

No issues Just a little slow to respond

Amazing! Car is mine and it was such a great deal! Francisco was super friendly and helpful! Between him and Marco from the accounting department, they made sure we walked away with a great deal

Excellent

Terrible dealer I drove almost 2 hours to see the car and when I made they said this car was sold an 30 minutes ago. The car never existed!!!!! Very sad!

Ended up buying the car

I inquired about this vehicle and they said it wasn't on the lot anymore only to find out that it was or so I was told

Too busy to even acknowledge us and we saw 3 different salespeople that couldn't "find" the vehicle and then told us it went to auction

They emailed back

They contacted me by phone, twice. I went to the dealer and they said that due a system issue" the car was listed but sold.

Horrible management. Dealer called me multiple times a day for three days to confirm my appointment to go see vehicle. They even called me the same day but upon arrival they told me they had sold the car two days ago and was not available. Awful sales techniques just to get people in the door. Would rather have pushy salesmen than liars that waste my time

Wonderful...They responded immediately, but I made a purchase elsewhere.

Called back

I drove to this dealership, 40 miles one way, Drove the car that was listed for sale, Did not argue or haggle, agreed to pay them there asking price, As contract was being printed I was told sorry that car was sold while you were on test drive to someone else, No Apology, No Anything, No remorse at all, In fact they tried to switch me to an older car with more miles for more money , I will never go back !!

I had a great experience, the Sales person and Manager worked well with me to buy the car.

available to answer all my questions

The old bait and switch. Offer a car with low milage and when you get there they say it was sold last night.

Dont even look at them. They announce cheap cars they dont even have just to make people come to the dealer and then try to sell you another similar car but with much less features and higher miles and price. Keep far from this people. Dont stop by. Not trusted dealer!!!

Sold long before

Item not available raise price on another auto by 3000 I will shop somewhere else.

My salesman Paco was fantastic...very professional

Sold before I got thee

Very responsive however I was already viewing another vehicle.

Not to good, when I went they did not have the car I wanted.

Got email from dealership saying that some pictures will be taken of vehicle in question, however none were sent or posted.

Horrible experience. Drove about 20 miles to get to the for them to tell me they are holding the car for someone else after I spoke to Jennifer twice to let her know I was interested. Made an appointment to see the car but to my surprise they was holding for another customer who never came in to see the car. To make matters worst they tried to sell me another car. No stars!!!!!!!

Not deserving of even one star.This was the worst experience I have ever had in a dealership. I have worked in dealerships for 16 years now and I have never seen anyone flat out lie like this before. This is the kind of dealer that is worried about selling as many cars as possible, not creating customers and relationships . They swore to me that they were holding a car for me, I asked to put a deposit down and they said it wasn't necessary, only to drive 250 miles across the state so they could tell me they just sold the car when I arrived . As I was ready to walk out, their purchasers financing fell through and they wanted me to take the car. They wouldn't even offer me the deal that they offered me over the phone to get me to drive there. They kept trying to tell me that they could just make the financing work and that's how I would save money. After looking at the car that they swore over the phone was perfect, it had a dent with large scrapes in the left front, dent with large scrapes in the right rear quarter panel, the bumper cover was cracked in the rear, the orange peel from a bad paint job was ridiculous. Not to mention the shop that checked the car out must be filled with the be technicians as they put the car out on the line to be sold with a major fuel leak from the fuel tank. Working my entire adult life in dealerships I never understood why people were so put off by dealerships calling them sleezy and scum bags, after my visit to Doral Lincoln I now understand.

Awesome . they called to confirm appointment and answered my questions and were very knowlegeable

Very attentive

Very nice and professional.

Never bought but prompt communication

Car was no as described

Quick to respond