Don Franklin Mitsubishi

3001 Lexington Rd
Nicholasville, KY 40356

Sales: (859) 449-7208

Service: (877) 800-2492

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Location: Nicholasville, KY 40356

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CarGurus IMV of $13,228

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All reviewers have been verified to have contacted this dealer – Learn More
Aug 16, 2017
changed price on vehicle from what dealer quoted me on telephone by adding about 4000.00 to the price of the vehicle when on line quote was given in writing. sounds like a bait and switch to me.
Is this review helpful? Yes | No

Response from Don Franklin Mitsubishi:

Philip, I can appreciate your concern and completely understand where you may have been confused with regard to the online price as that price does include all available rebates & incentives, some which you may not have qualified for.  You must also keep in mind that if you chose a special APR (0% for example), you must forfeit the rebates in order to get the special APR.  Its never our intention to mislead any customers and we sincerely apologize for any misunderstanding that may have occurred.  I can assure you the Don Franklin Family of Dealerships will always put customers first and wi
 More ...
Jun 15, 2017
Kgreen41
Looked at a 2016 4runner with around 35,000 miles on it. It was priced at $28,844. One of the doors had been painted. They tried to tell me it would be over 35,000 with taxes and fees! They also tried to sell me a $3,000 warranty! I tried to negotiate with them but I was told they will not lower the price at all. I left. I can get a new 4runner for $35,000
2 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from Don Franklin Mitsubishi:

Thank you for your feedback, we value all feedback both good and bad. We are a full disclosure dealership so we offer all products to our customers including extended warranties which are absolutely not required. We did offer to sell this vehicle to the customer for the advertised price of 28,844 plus TTL which was 31,163. Your offer was 27500 including taxes which would mean we would have had to sell our vehicle for 25,366 which were unable to do. Again thank you for the feedback and if there is anything we can do in future please feel free to contact us. Thank you

May 10, 2017
Sales rep sold truck out from under me! Was waiting on a follow up call back, didn't receive. Got a e mail saying someone else was interested at another dealership, so they sold the truck to them w/o giving me a honest chance! Real slimie way to do business! Especially with someone out of state trying to deal with vehicle in another state
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Don Franklin Mitsubishi:

We value your feedback and thank you for contacting us. We have one of the largest selections of vehicles in Ky, so sometimes our vehicles sell very fast. We are sorry for the inconvenience.
Apr 10, 2017
Fast e-mail contact & returns. Helps to get you into a car you can afford. Great "under new management" people/salesman.
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Mar 13, 2017
Quick follow up
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Mar 4, 2017
Great, no pressure experience, Tony and Jeff are wonderful to work with. The whole team made are experience great. Also got to meet Don Franklin, himself!!!!
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Mar 1, 2017
Good
Is this review helpful? Yes | No
Jan 4, 2017
Dealer responded within 24 hrs
Is this review helpful? Yes | No
Jan 1, 2017
Bigbear63
Very quick response from Keith, one of salesman. I drove all the way from Louisville to look at 3 different odysseys. Keith was upfront and honest about their condition before I made the trip. They were very easy to deal with and made my trip worth while. I ended up purchasing one of the vans on the lot. I would recommend these guys to anyone. Ask for Keith!
Is this review helpful? Yes | No
Nov 9, 2016
They followed up on all my inquiries.
Is this review helpful? Yes | No
Nov 6, 2016
I was looking for an inexpensive, safe, good running vehicle. First of all, the lady that answered simply said, "Hello?" I thought I had dialed the wrong number, guess she forgot she was at work. I was put on hold, then disconnected twice. I called back a third time & spoke with the sales floor mgr, who told me he would not be there when I arrived, but another salesman would assist me. What they didn't tell me until AFTER I got there was that the Jeep was in rough condition. Okay, I still wanted to see it because I prefer to do my own detailing anyway & am able to do some work myself. So, after waiting around for about 8 minutes for the salesman to find the key to it, he comes back & tells me he can't find the key, but we'll take a golf cart ride over to the detailing area to see if they have it... nope. On our way to the very back of the lot, he tells me the Jeep wasn't even in running condition. WOW... & "rough" is putting it mildly, it was in horrible condition: rusted, no front bumper, dented & dinged all over, original paint had worn off certain areas. I assume last owner used spray can paint (that didn't match), dirty outside & since I could only look through the glass - I knew it didn't matter if he had found the key or not. It was gross. Had I known all that, I wouldn't have wasted my time to come there. The salesman then wanted to show me several other vehicles while I was resisting the urge to just leave. I ended up test driving a vehicle that was really not what I wanted, but nice. I don't know if I'll go back or not. Still aggravated about not being told about true condition of Jeep!
5 of 6 people found this review helpful.
Is this helpful? Yes | No

Response from Don Franklin Mitsubishi:

Paula, we here at Don Franklin Mitsubishi are truly sorry for your experience at our dealership. We are a brand new store and have only been open for six weeks. This vehicle you are referring to should of never been showed because it was not in any condition to be sold and was a wholesale vehicle. We have put new procedures in place so this will not happen again. We are striving to create the best possible experience for our customers.
Mar 29, 2016
Good and friendly.
0 of 1 people found this review helpful.
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Dec 22, 2015
Responded about everything but what I inquired about.
3 of 4 people found this review helpful.
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Dec 1, 2015
Dealer promptly replied to my request with email and phone calls. Then done what was necessary to put me in the vehicle of my dreams.
1 of 1 people found this review helpful.
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Nov 1, 2015
I bought a 2005 Kia Amanti from them, liked working with Matt, very nice and polite young man, made experience pleasant. Would highly recommend them, and ask for Matt!!!!
Is this review helpful? Yes | No

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