Crown Toyota

3430 Iowa St
Lawrence, KS 66046

Sales: (785) 914-5108

Service: (785) 312-3802

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All reviewers have been verified to have contacted this dealer – Learn More
Jan 9, 2018
Stereotypical car sakes. Very pushy didnt try to sell me the car i wanted. Tried to push other cars.
Is this review helpful? Yes | No
Dec 26, 2017
Great
Is this review helpful? Yes | No
Dec 12, 2017
very helpful, had many people contact me to assist in looking at the car and test driving it. Very good at staying in touch to ensure I find the vehicle I'm looking for
Is this review helpful? Yes | No

Response from Crown Toyota:

Thank you for the fantastic review, Lindsey!
Dec 8, 2017
Among the better dealerships.
Is this review helpful? Yes | No

Response from Crown Toyota:

Thank you for the review, Mark!
Nov 28, 2017
They’re nice people but they’re not in the mood for negotiating. I bought a vehicle there a few years ago and they negotiated a lot. Maybe they have new management now.
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Crown Toyota:

JP, we are sorry to hear you had a rather unfavorable experience at our dealership.  We assure you, we are hear to make deals happy and are very aggressive with our offers!  We hope you plan to revisit our dealership sometime in the near future so we can truly express to you our earnest in keeping your business at Crown Automotive!  Thank you for your feedback!
Nov 7, 2017
GuruFF53
Perfect
Is this review helpful? Yes | No

Response from Crown Toyota:

Thank you for the "perfect" review!
Oct 16, 2017
Jaime was great! Excellent customer service, no pressure, great overall car buying experience.
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Crown Toyota:

Kristy, so happy to hear your had a great experience with Jamie!  Thank you for your business, and I hope you're loving your new ride!
Sep 24, 2017
Guru975Q5
Dealer wrote me back on a Sunday . Bought the car ... fast deal ... organized dealership
Is this review helpful? Yes | No
Sep 19, 2017
I spent time with two sales staff and the financial manager over a previously owned car. All were professional and personable. The car was priced more than fairly and they conceded to me even further to make the sale. After driving it home, it was clear the battery had reached the end of its life. They picked up the tab for a new battery. This group worked hard to make sure I had an excellent buying experience (and I hate buying cars).
Is this review helpful? Yes | No
Sep 11, 2017
Excellent response, sales, and overall service.
Is this review helpful? Yes | No
Aug 24, 2017
shadyjim
5
tried their best, very knowledgeable. found truck at other dealer
Is this review helpful? Yes | No
Aug 17, 2017
It was the great working with Joe he did everything he was asked to do and even gave me a gift
Is this review helpful? Yes | No
Aug 9, 2017
Very good, they answered all my questions and went above and beyond to give me a chance to test drive the car since I was out of state from them.
Is this review helpful? Yes | No
Jul 15, 2017
They were a pleasure to deal with. The salesmen were nice a respectful. Would do buisness with them again
Is this review helpful? Yes | No
Feb 10, 2017
They contacted me quickly. Even sent comps so we could compare prices and trim levels.
Is this review helpful? Yes | No
Feb 3, 2017
Very bad experience with this dealership. Contacted them on a car to verify it was still there, contacted them the next day to verify and then drove an hour to see the car. We got there and they said they had sold the car the previous day. Then they proceeded to try and sell me another car, needless to say I didn't trust them thereafter
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Crown Toyota:

Chad, we are very sorry to hear this happened to you.  Please, if you have any other concerns or would like to discuss your experience with someone, please reach out to either our Customer Relations Representative, Connie Bebe, or our General Manager, Randy Habinger at (785)-843-7700.  Thank you.
Dec 23, 2016
Very quick contact, knowledgeable, and easy to work with.
Is this review helpful? Yes | No

Response from Crown Toyota:

Thank you for posting, Dennis.
Dec 10, 2016
Very slow and makes people wait for a response. Even car had 2000 more miles than the listing. Be ready for surprises
Is this review helpful? Yes | No

Response from Crown Toyota:

Kishanram, thank you for your review. We are sorry to hear that your experience at our dealership was less than exceptional.  We assure you customer satisfaction is our number one priority.  Please, contact our GM if you have any more concerns.
Aug 31, 2016
Although the vehicle was not exactly what I wanted, the dealer has kept contact with me trying to help locate a truck
Is this review helpful? Yes | No
Aug 12, 2016
Very good. I went and looked at the car. Came back the next day and test drove & loved it. They stayed late to get the paperwork finished and start the financing process. Very easy to work with. Will definately go back to this dealer.
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Aug 1, 2016
The original salesman didnt meet with us, and the other salesman was helpful, but when we left he told us nothing of a down payment. The next day he called and i gave him a deposit. He later called and said the car had alot of damage under the bumper. He never advised me they would fix it, until the next day i found out they sold it and they fixed it. I guess customers dont matter its the bottom dollar. I will make sure my friend know not to buy from them.i found a car bought it that day from another dealer.
0 of 1 people found this review helpful.
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Jul 26, 2016
jpoteet5228
Good experience.
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May 1, 2016
Answered all my questions gave me the best deal
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Apr 22, 2016
Jamie contacted me by phone and then followed up with alternate options when we discovered the car I had originally been interested in had been sold.
Is this review helpful? Yes | No
Apr 21, 2016
Very good team to work with. Answered all my questions and provided me times to drive and test car
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Mar 29, 2016
Making a deal with them ..Very nice professional staff...
Is this review helpful? Yes | No
Mar 29, 2016
Dealer contacted me very promptly !
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Mar 13, 2016
I am looking for a 2014 and a sales agent is trying to find one for me, so let's see if and when he is successful.. Initial response shows a great desire to help.
Is this review helpful? Yes | No
Feb 28, 2016
Car was incorrectly listed. They didn't take me seriously or show respect. Will not buy from them.
Is this review helpful? Yes | No
Feb 13, 2016
Absolutely best follow-up ever for an online inquiry.
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Feb 6, 2016
Sean Kalist was great and they have quality cars.
Is this review helpful? Yes | No
Jan 26, 2016
It was great everyone is so nice and helpful !!!
Is this review helpful? Yes | No
Read 20 old reviews
Dec 22, 2015
Made a great deal on my car! Would definitely recommend!
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Dec 4, 2015
Overall, a good experience. I mean, they still do car dealer stuff like offer way less on trade-ins until you start to walk out the door, try to get you to sign blank sheets of paper, feed you super high interest rates until you ask for lower and don't fill tires with air or tanks with gas after you buy the car. But other than that, just fine. I would definitely recommend talking with Craig though, he's not an overly sales-y salesman, just a guy who is selling cars. And that's the best kind of salesman to be.
Is this review helpful? Yes | No
Nov 11, 2015
5 Star..Very Friendly Staff.Brennon was very attentive to our needs and we will recommend then to all our Friends.
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Nov 9, 2015
Gary Labelle
Drove to Lawrence and bought a car. David Wilson very professional and honest. Good deal on a great car.
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Oct 23, 2015
David Wilson with Crown is a good honest salesman. I would recommend Crown automotive for your next purchase!
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Oct 21, 2015
Very friendly and nice. Great follow up. The car was filthy and turned us off the car. Surprising since they new we were coming in for out of town to look at it. Oh well. We're off the Tacoma bandwagon now.
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Sep 20, 2015
Great customer service
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Sep 17, 2015
Great
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Jun 22, 2015
tunoose
5
Good service. Follow up.
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Jan 7, 2015
Justin was very helpful & professional
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Nov 26, 2014
Tristan was wonderful to work with and once the deal was made it didn't take long to get the paper work done either. Thanks so much!
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Oct 1, 2014
Ended up buying a different car but was happy with the experience
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Jun 29, 2014
Very helpful. Answered all my questions.
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Jun 15, 2014
Good
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Apr 28, 2014
quick response, yet many follow up calls; since I did not respond, they continued attempts, really not their fault@since I did not explain or reply, yet physical injury@accident, prevented my phone calls
Is this review helpful? Yes | No
Apr 13, 2014
Very friendly, helpful, and they kept me posted on everything I needed to know. They made the transaction go smoothly and called/e-mailed to make sure all my questions were answered.
Is this review helpful? Yes | No
Apr 5, 2014
Dedicated attempts to make me an offer but was just the 2nd caller is all.
Is this review helpful? Yes | No
Mar 4, 2014
Dealer responded immediately and I test drove and purchased the vehicle the next day. They provided excellent service.
Is this review helpful? Yes | No
Dec 13, 2013
Did a great job of working with us
Is this review helpful? Yes | No
Jan 3, 2013
Great and easy to work with.
Is this review helpful? Yes | No

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