Crestmont Cadillac

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GM Certified Internet Dealer

26000 Chagrin Boulevard
Beachwood, OH 44122

Sales: (844) 728-4863

Service: (888) 705-5984

Today 9:00am - 6:00pm
(Closed Now)
Show business hours
All reviewers have been verified to have contacted this dealer – Learn More
Sep 30, 2017
GuruDKJLM
They contacted me and was her nice. I just have not had the time to travel to the dealership to view the car. But all ,in all ,they were very nice about my question.
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Sep 22, 2017
GuruD5B5G
Agent followed up on my initial inquiry. No pressure sales pitches.
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Response from Crestmont Cadillac:

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day.
Sincerely, The Crestmont Cadillac Team
Sep 11, 2017
I will look forward to purchasing my next vehicle from Crestmont Cadillac. I have never met a more caring group of individuals that were so dedicated to their customers. This dealership is one that should be recommended for Dealership of the Year! I couldn't have had a more delightful experience when buying a car.
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Response from Crestmont Cadillac:

We cannot thank you enough for your wonderful review of Crestmont Cadillac and for your referrals! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, The Crestmont Cadillac Team
Sep 11, 2017
GuruDWF4L
They responded promptly and professionally
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Response from Crestmont Cadillac:

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Sincerely, The Crestmont Cadillac Team
Aug 28, 2017
foxgirl76
I was in contact via email for over a week with a guy named Dave. He knew when I was coming and what car I was looking at. He also knew I was coming from an hour away. I told him during the week I would come Saturday afternoon. He responded saying he would be in contact Friday to confirm the car was still available. He did email Friday to confirm. I emailed him Saturday as I was leaving to say I'd be there in an hour. He responded saying he was looking forward to it. I arrived 10 minutes early, my name was on a big board with my appointment time and the car I was interested in. I was told the car JUST SOLD. Why did they let me come all that way for nothing? I never met Dave in person, so I decided to email him about what happened and got NO RESPONSE! What a way to do business. Dave told me to ask for Dan when I got there. Dan passed me over to Mike to try and sell me a different car who also isn't responding to my email. Most dealerships WANT your business. This place clearly doesn't care.
2 of 2 people found this review helpful.
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Response from Crestmont Cadillac:

Thank you for taking the time to provide us with this feedback. We value hearing from our customers, and I apologize for the inconvenience that occurred in our sales department. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience.
Kevin Gillespie
Sales Manager
216.360.8403 Office
kgillespie@crestmontcadillac.com
Aug 20, 2017
overseea
Great customer and they are willing to work with you.
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Response from Crestmont Cadillac:

Thanks for the great review! Please come visit us if you need anything else, be it service or sales. Sincerely, The Crestmont Cadillac Team
Aug 11, 2017
They contacted me on point of my inquiry. Great manager and staff.
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Response from Crestmont Cadillac:

We appreciate the kind words, Vern. We look forward to seeing you again in the future! Sincerely, The Crestmont Cadillac Team
Jul 31, 2017
Very good, they called me right back and answered all my questions.
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Jul 16, 2017
Nice people; happy with the car. My only complaint is that there is a big, deep scratch on the fender that should have been disclosed. That is all that prevents me from giving them a 5-star.
1 of 1 people found this review helpful.
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Jul 15, 2017
Absolutely awesome!! Due to some scheduling issues I have been unable to visit. But each person I correspond with has been friendly and understanding. Zero pressure. Very happy with Dave and Crestmont!
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Jun 11, 2017
Guru94H8W
Excellent.
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Jun 5, 2017
Dealer has contacted me and spoke to me and I have a busy schedule and have not made a decision yet. Crestmont has been awesome!
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May 13, 2017
The guy Dave was very nice was emailing me to find the platinum escalade for me
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Apr 7, 2017
Awesome...contacted me right away. .courteous. .will use again
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Apr 3, 2017
GuruYBZG
No pressure from the salesman,friendly profession staff..Thanks again Dave
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Mar 1, 2017
Nice folks. The price of the car was more than fair. I did not get a chance to deal for the car as it was sold before I could.
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Nov 22, 2016
Very professional. Very polite. Very fast. Very, very, very expensive. For me, not competitive and not affordable. Will buy same car elsewhere for $3,500 to $4,000 under their offer.
5 of 7 people found this review helpful.
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Jun 26, 2016
They responded to me quickly and several times as I missed their calls. I didn't end up doing business with them, but they were very professional and courteous. They are someone I would do dusiness with in the future.
3 of 3 people found this review helpful.
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May 14, 2016
Very nice .Had very good experience.Would go back again. Weren't pushy very good and understanding sales representative.
1 of 1 people found this review helpful.
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May 12, 2016
Very nice experience!!!
1 of 1 people found this review helpful.
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May 2, 2016
Excellent service.
1 of 1 people found this review helpful.
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Apr 28, 2016
Michael J. Motley, Sales & Leasing Consultant provided outstanding customer.
2 of 2 people found this review helpful.
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Feb 1, 2016
Best
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Dec 12, 2015
The Best Mr. Dave Moore showed Experience & Expertise to Explain Courteous has Patience And Willing To Work With You!Thank You!
1 of 1 people found this review helpful.
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Read 11 old reviews
Sep 11, 2015
I had a not so savory experience with a salesman there. He was arrogant and condensending. I went somewhere else and bought and will not go back
1 of 1 people found this review helpful.
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Sep 6, 2015
Crestmont Cadillac was perfect in every way. They had a team of professionals working with us from the minute we walked thru the door, until the last signature on our purchase agreement. We will always check with Crestmont before buying another used car.
1 of 1 people found this review helpful.
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May 3, 2014
Very timely response to questions
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Sep 11, 2013
Quick 2 respond
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Aug 28, 2013
good
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Jul 16, 2013
excellent service and pleasant staff
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May 1, 2013
too expensive, no flexibility on financing/trade
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Apr 18, 2013
Inexperienced salesperson very rude and lacked information to make the sale.
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Oct 12, 2012
Purchasing this vehicle.
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Jan 23, 2012
Good people Not out to just make a sale but make the right sale
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Dec 15, 2011
Excellent response via multiple players at this dealership. Would prefer working with only one internet contact but met too many interested sales and management staff individuals attempting to get my attention and thus my business. They do have Marketing with follow-up in place there (which is a good thing)
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