Carriage Traders

170 Saratoga Ave.
South Glens Falls, NY 12803

Sales: (518) 768-6320

Service: (888) 450-8414

Today 9:00 AM - 7:00 PM
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All reviewers have been verified to have contacted this dealer – Learn More
Nov 24, 2017
Very good. Found newer vehicle that I might purchase. They are very good...
Is this review helpful? Yes | No

Response from Carriage Traders:

Thanks so much for your review and please let us help you out with any of your vehicle maintenance needs as well.  We've got a super experienced shop Team!
Nov 22, 2017
Lmshipps
I've purchased 68 cars since I was 17yrs old (now 69). This was the best experience I've ever had with any dealer. I highly recommend them.
Is this review helpful? Yes | No

Response from Carriage Traders:

Wow!  That's a 10 Star Review!!  Thank you so much and enjoy your new vehicle.
Nov 21, 2017
Very nice. Very prompt
Is this review helpful? Yes | No

Response from Carriage Traders:

Thanks so much for your 5 stars.  Let us know if we can assist you with anything "vehicle" in the future.  We have a great service team and super competitive pricing for any of your vehicle maintenance needs and we'd love you to refer a friend! Have a nice Holiday!
Nov 12, 2017
Received a quick email response from the dealer. Easy drive to the dealership. Came to a fair price, with no pressure for the sale.
Is this review helpful? Yes | No

Response from Carriage Traders:

I'm so glad you had a good experience at Carriage Traders.  Thanks so much for your business and keep in mind we have a great Team of Service Technicians to take care of any maintenance you might need.  We hope you have many safe miles with your new vehicle and reach out if there's anything we can assist you with.
Nov 9, 2017
GuruZHCW9
Nice people to deal with !!!
Is this review helpful? Yes | No

Response from Carriage Traders:

Thanks so much for taking the time to send us a thumbs up. Moving forward remember we are here for you.  Our Service Team is awesome and we offer lots of maintenance specials to keep your vehicle in tip-top shape!  Many miles and smiles in your new vehicle!
Nov 4, 2017
If I could do less than one star I would. We made an appointment to see a particular car were given a VIN number to verify what our insurance payment would be and drove 2 1/2 hours to see the vehicle. We arrived on time and were told the salesman we were scheduled with was busy. Another salesman said he could help us. He had no information about our correspondence with their representative whom we had emailed back and forth with for days. When we told him which car we were interested in we were told that vehicle had been at the shop the previous day and had so many problems that they decided not to accept it for resale. This was a car that was listed for $16999 with pictures for several days prior to our coming to see it. We received no email from their representative that the car was no longer available. Stay away!!
Is this review helpful? Yes | No

Response from Carriage Traders:

I'm so sorry you had this experience.  We do pride ourselves on providing great customer service.  This is not acceptable.  I had a conversation with our General Manager, Mike, and he will be reaching out to you soon.
Lisa G.
Oct 24, 2017
I purchased a 2016 Dodge Ram from Traders. There was a little miscommunications on both of our ends but the general manager made everything right. They truly went above and beyond to satisfy me. Thank you guys!!!!
2 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from Carriage Traders:

I'm so sorry for the inconvenience.  The General Manager will be calling you today to take care of this.
Aug 30, 2017
GuruDZZLM
Very well
Is this review helpful? Yes | No

Response from Carriage Traders:

Thank you so much for your 5-star review.  We appreciate you taking your time to do this.  Miles of smiles to you!
Aug 2, 2017
Quick contact, friendly and helpful.
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Carriage Traders:

Thank you for your "stars" review... we really appreciate it!
Jul 14, 2017
Trevor_1
When I got there it was a little busy so mr stark handed me the keys to the Infiniti and told me take a ride, I had fun test driving the car. Too bad we couldn't settle on a deal. Nice place though!
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Jul 11, 2017
Very Pleasant but didn't have what I was looking for.
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Carriage Traders:

I'm happy you had a good experience even though we didn't have what you were looking for.  I know our team will look and let you know if something comes in that meets your criteria.  Thanks again for coming to Carriage Traders and don't forget our $5 NYS Inspections!
Jul 2, 2017
Well, everything has been handled by phone as I live in the Bahamas and has gone very well. Jim has been a huge help and very responsive to any and all questions. My son and I are flying up there next Sunday to get the car and drive it back down to Florida for shipping. Highly recommend this dealership!
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Carriage Traders:

Thanks so much for your buying your vehicle from Carriage Traders.  If we can help with anything in the future please let us know!
Jun 19, 2017
GuruFDP1
Bought this car. Dealer was quick to respond. Followed up and made it an easy, great experience.very pleased
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Carriage Traders:

Thanks from all of us!  We wish you many miles of smiles in your new vehicle!
Nov 18, 2016
smurdock163
Very prompt response
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Carriage Traders:

Thank you for taking your time and leaving us a review! Miles of smiles…
Sep 21, 2016
Bought a Vehicle from here and it was a good Experience. I have never bought a car before and they gave me a bunch of information with no hassle. RJ is a cool guy to work with.
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Carriage Traders:

Hi Zach, thank you for taking time to write this review, we really appreciate that.  Miles of smiles to you!
Jun 28, 2016
Very good
1 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from Carriage Traders:

Thank you for your review... we appreciate it!
Apr 17, 2016
They do not have the car I want. They call and harrass me 6 days a week to the point where its annoying. I wanted to buy a car not a phone buddy. I will NOT do business with them and I will tell anyone I know not to do busibess with them.
1 of 4 people found this review helpful.
Is this helpful? Yes | No
Mar 28, 2016
Excellent, with lots of follow-up
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Mar 14, 2016
Poor rating from me.....wrong info given to me a few times then the killer ...the price listed online I was told was a mistake I wouldn't trust this dealer for nothing..
2 of 3 people found this review helpful.
Is this helpful? Yes | No
Read 8 old reviews
Sep 26, 2015
On line ad said truck had 12,000 miles while it actually has 72,000 miles. Wouldn't consider a trade in. Did not tell me APR for loan. Did not ask to look at my credit history.
3 of 4 people found this review helpful.
Is this helpful? Yes | No

Response from Carriage Traders:

Jay please call me this is the sales manager at carriage traders I would love to talk to you my name is Jim Gallagher 793 8589
Sep 6, 2015
The car I was looking at did not have what I was looking for.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Apr 4, 2015
Dealer not prepared to have a New Hampshire customer show up to buy the truck, they weren't familiar with the paperwork and I was there for 4 hours. Messages prior to meeting were not received on their off-site system, calls not returned, truck was dirty at the appt., had to ask for the inside to be vac'd and windows washed, dealer service sheet was not presented when asked and salesman had to ask his own service dept. several times to produce the sheet. Tradein value of Cadillac DTS was $8k per AAA and Edmunds and manager insisted he would only use the car guru number of $7k trade "that's what the auction will pay me for it" yet his re-sale is $10K so I lost $1k since he wouldn't use the other reputable numbers, only the low-ball number with car guru. Had to ask to have gas put into the truck! and the salesman said it's $20 max. My trade-in had a full tank as it left my driveway after their delivery driver left me with 1/4 tank. Only because LTZ if very hard to find did I put up with the unprofessional dealer.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Apr 3, 2015
We made an appointment and we were told the car would be ready to go. We were made to wait while the salesman closed another sale. The car was not washed and had an employee's clothes in the back seat. The milage on the car was over 3,000 miles more than the online listing. We did end up purchasing the car, however the dealership was very difficult to work with once we signed the paperwork. It took well over 36 hours for our bank to get the required paper work from them to process the loan. Even something as simple as sending the title required multiple attempts on the dealerships part. Its as though they had never done this before. They also called us and told us that they had calculated the tax wrong, and we owed additional money after the final agreement was signed. Even though this was an accounting error on their part, they made us pay the extra $200; they were unwilling to work with us, given the poor customer service we had received. Overall this was a very poor experience and I would not recommend them to anyone.
2 of 2 people found this review helpful.
Is this helpful? Yes | No
Dec 10, 2014
vehicle was unavailable when we visited lot but they did call ack to reskd a test drive,
Is this review helpful? Yes | No
May 24, 2014
These guys were great. Quick response, and plenty of call backs. The convertible I wanted was already gone from here, they went way beyond, and looked outside thier sales place for one like it. Wonderful people. Thanks guys...ps "girls too"....
Is this review helpful? Yes | No
Apr 5, 2014
nice people. returned all phone calls. great selection of vehicles. recommend you give them a try.
Is this review helpful? Yes | No
Mar 1, 2014
gidgette
very nice and willing to help but try to sell you something you don't want
Is this review helpful? Yes | No

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