Brian Hoskins Ford

Dealer responded quickly,answered all my questions.

Contacted me and answered all my questions.

Kept in contact, did a fine job of keeping me updated.

I called about this vehicle before driving 1hr 15min to view and test drive it. Hoskins Ford advised it was "very clean with a clean Carfax, a really nice vehicle." So, I drove up from Baltimore to look at it at 8pm, so it was dark outside. This truck, the gray 2014 F150 Platinum, did look good and drove well at night, so I made an offer and they agreed. I spent 6 hrs the next day getting my financing approved and check cut to Hoskins Ford. I called them to ensure the truck was detailed and ready to go, which they ensured me it was. So, I drove another 1hr 15 min to Hoskins ready to close this deal. Well, upon my arrival the salesman was busy, so I went out to check out the truck since it was daylight and sunny out...and I observed body damage on the passengers side---a 14" deep scratch on the door that was very poorly touched up with touch up Paint and small collision damage to the rear fend well trim. Obvious to anyone in daylight and I'm confident to the dealer since they had the vehicle for almost 10 days. But, when I pointed it out to my salesman and he to his manager, they both stated they didn't know and never saw the damage before. Really? That was insulting to my intelligence and every other customer. I then opened the vehicle to see if it was detailed as they promised, and as you can guess, no it was not. It was covered in dog hair and other debris, and the carpets smelled of dog. The salesman and manager again "acted" baffled and said they didn't smell anything and thought their details had cleaned the vehicle. Really? Again, another insult to our intelligence. I walked away, but on the way out the salesman promised me, "promise" mind you, that they would do a complete detail and repair the bodywork within a couple of days then personally drive the truck to my house 1hr 15min away so I could inspect it in my driveway before I decide to buy. Long story short, as you can imagine, that never happened. Advice, save your precious time and money and avoid Brian Hoskins Ford at all costs. I'd give them 0 stars if I could. The owners need to fire some people, hire new and change their culture asap.

Marie, Steve and Scott were great. My deal went fast and they made the process easy

Responded in a timely manner and followed up