Bob Brown Chevrolet, Inc.

GM Certified Internet Dealer, GM Certified Used Vehicles

3600 111th St.
Urbandale, IA 50322

Map & Directions

Sales: (515) 599-3415

Service: (866) 891-3053

Today 8:00 AM - 6:00 PM (Open Now)
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2017 Hyundai Santa Fe SE Ultimate AWD Used Cars in Urbandale, IA 50322

Great Deal
$3,352 BELOW
CarGurus IMV of $27,852

Price: $24,500

Mileage: 30,928

Location: Urbandale, IA 50322

Average time on market: 39 days Certified Pre-Owned: No Transmission: Automatic Color: Java Espresso Description: Used 2017 Hyundai Santa Fe SE Ultimate AWD for sale - $24,500, 30,928 miles with Leather Seats, Backup Camera, Sunroof/Moonroof, Navigation System, Alloy Wheels
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2017 Chevrolet Equinox LT FWD Used Cars in Urbandale, IA 50322

Great Deal
$2,372 BELOW
CarGurus IMV of $17,370

Price: $14,998

Mileage: 32,560

Location: Urbandale, IA 50322

Average time on market: 33 days Certified Pre-Owned: No Transmission: Automatic Color: Nightfall Gray Metallic Description: Used 2017 Chevrolet Equinox LT FWD for sale - $14,998, 32,560 miles with Bluetooth, Backup Camera, Aluminum Wheels
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2019 GMC Acadia Denali AWD Used Cars in Urbandale, IA 50322

Great Deal
$3,821 BELOW
CarGurus IMV of $40,321

Price: $36,500

Mileage: 7,491

Location: Urbandale, IA 50322

Average time on market: 37 days Certified Pre-Owned: Yes Transmission: Automatic Color: Ebony Twilight Metallic Description: Used 2019 GMC Acadia Denali AWD for sale - $36,500, 7,491 miles with Backup Camera, Sunroof/Moonroof, Navigation System, Alloy Wheels
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2018 Jeep Cherokee Latitude Plus 4WD Used Cars in Urbandale, IA 50322

Great Deal
$2,936 BELOW
CarGurus IMV of $24,436

Price: $21,500

Mileage: 6,700

Location: Urbandale, IA 50322

Average time on market: 31 days Certified Pre-Owned: No Transmission: Automatic Color: Billet Silver Clearcoat Metallic Description: Used 2018 Jeep Cherokee Latitude Plus 4WD for sale - $21,500, 6,700 miles with Bluetooth, Backup Camera, Aluminum Wheels, Remote Start
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2016 Chevrolet Traverse LS AWD Used Cars in Urbandale, IA 50322

Great Deal
$2,472 BELOW
CarGurus IMV of $14,470

Price: $11,998

Mileage: 113,003

Location: Urbandale, IA 50322

Average time on market: 36 days Certified Pre-Owned: No Transmission: Automatic Color: Silver Ice Metallic Description: Used 2016 Chevrolet Traverse LS AWD for sale - $11,998, 113,003 miles with Steel Wheels, Bluetooth, Backup Camera
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2016 Kia Soul Base Used Cars in Urbandale, IA 50322

Great Deal
$1,919 BELOW
CarGurus IMV of $11,917

Price: $9,998

Mileage: 61,300

Location: Urbandale, IA 50322

Average time on market: 27 days Certified Pre-Owned: No Transmission: Automatic Color: Titanium Gray Description: Used 2016 Kia Soul Base for sale - $9,998, 61,300 miles with Bluetooth, Alloy Wheels
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2019 GMC Acadia Denali AWD Used Cars in Urbandale, IA 50322

Great Deal
$3,344 BELOW
CarGurus IMV of $39,342

Price: $35,998

Mileage: 13,849

Location: Urbandale, IA 50322

Average time on market: 37 days Certified Pre-Owned: Yes Transmission: Automatic Color: Quicksilver Metallic Description: Used 2019 GMC Acadia Denali AWD for sale - $35,998, 13,849 miles with Backup Camera, Sunroof/Moonroof, Navigation System, Alloy Wheels
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2016 Kia Sportage LX AWD Used Cars in Urbandale, IA 50322

Great Deal
$2,086 BELOW
CarGurus IMV of $14,084

Price: $11,998

Mileage: 75,000

Location: Urbandale, IA 50322

Average time on market: 45 days Certified Pre-Owned: No Transmission: Automatic Color: Black Cherry Description: Used 2016 Kia Sportage LX AWD for sale - $11,998, 75,000 miles with Bluetooth, Alloy Wheels
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2019 Chevrolet Tahoe LT 4WD Used Cars in Urbandale, IA 50322

Great Deal
$4,209 BELOW
CarGurus IMV of $49,207

Price: $44,998

Mileage: 21,250

Location: Urbandale, IA 50322

Average time on market: 48 days Certified Pre-Owned: No Transmission: Automatic Color: Shadow Gray Metallic Description: Used 2019 Chevrolet Tahoe LT 4WD for sale - $44,998, 21,250 miles with Sunroof/Moonroof, Suspension Package, Bluetooth, Backup Camera, Aluminum Wheels, Remote Start, Premium Package, Premium Smooth Ride Suspension Package
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2019 Chevrolet Silverado 1500 LT Trail Boss Crew Cab 4WD Used Cars in Urbandale, IA 50322

Great Deal
$4,106 BELOW
CarGurus IMV of $46,104

Price: $41,998

Mileage: 2,511

Location: Urbandale, IA 50322

Average time on market: 38 days Certified Pre-Owned: No Transmission: Automatic Color: Summit White Description: Used 2019 Chevrolet Silverado 1500 LT Trail Boss Crew Cab 4WD for sale - $41,998, 2,511 miles with Bluetooth, Backup Camera, Remote Start, Suspension Package
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2019 GMC Sierra 1500 SLE Crew Cab RWD Used Cars in Urbandale, IA 50322

Great Deal
$7,521 BELOW
CarGurus IMV of $38,519

Price: $30,998

Mileage: 4,100

Location: Urbandale, IA 50322

Certified Pre-Owned: No Transmission: Automatic Color: Deep Mahogany Metallic Description: Used 2019 GMC Sierra 1500 SLE Crew Cab RWD for sale - $30,998, 4,100 miles with Bluetooth, Backup Camera, Aluminum Wheels
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2017 Honda CR-V Touring AWD Used Cars in Urbandale, IA 50322

Great Deal
$1,972 BELOW
CarGurus IMV of $26,970

Price: $24,998

Mileage: 39,422

Location: Urbandale, IA 50322

Average time on market: 30 days Certified Pre-Owned: No Transmission: Continuously Variable Transmission Color: Basque Red Pearl Description: Used 2017 Honda CR-V Touring AWD for sale - $24,998, 39,422 miles with Leather Seats, Backup Camera, Sunroof/Moonroof, Navigation System, Adaptive Cruise Control, Alloy Wheels
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2019 GMC Acadia Denali AWD Used Cars in Urbandale, IA 50322

Great Deal
$3,006 BELOW
CarGurus IMV of $40,004

Price: $36,998

Mileage: 7,110

Location: Urbandale, IA 50322

Average time on market: 37 days Certified Pre-Owned: No Transmission: Automatic Color: White Frost Tricoat Description: Used 2019 GMC Acadia Denali AWD for sale - $36,998, 7,110 miles with Bluetooth, Backup Camera, Sunroof/Moonroof, Remote Start, Navigation System, Alloy Wheels
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2017 Nissan Rogue SL AWD Used Cars in Urbandale, IA 50322

Great Deal
$2,396 BELOW
CarGurus IMV of $24,896

Price: $22,500

Mileage: 17,945

Location: Urbandale, IA 50322

Average time on market: 31 days Certified Pre-Owned: No Transmission: Continuously Variable Transmission Color: Midnight Jade Description: Used 2017 Nissan Rogue SL AWD for sale - $22,500, 17,945 miles with Navigation System, Sunroof/Moonroof, Alloy Wheels
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2017 Chevrolet Colorado ZR2 Crew Cab 4WD Used Cars in Urbandale, IA 50322

Great Deal
$2,738 BELOW
CarGurus IMV of $35,736

Price: $32,998

Mileage: 19,060

Location: Urbandale, IA 50322

Average time on market: 46 days Certified Pre-Owned: No Transmission: Automatic Color: Laser Blue Metallic Description: Used 2017 Chevrolet Colorado ZR2 Crew Cab 4WD for sale - $32,998, 19,060 miles with Bluetooth, Backup Camera, Remote Start, Appearance Package, Alloy Wheels
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All reviewers have been verified to have contacted this dealer – Learn More
Oct 16, 2019
Very professional and courteous
Oct 8, 2019
Hector1229
excellent service and professional Staff
Response from current dealership:
We're glad to hear you found our staff was so knowledgeable and helpful! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Oct 2, 2019
Jondewhite
The staff was great and super Friendly. PS I think everyone who works there is named "John" . LOL
Response from current dealership:
Hello, thanks for the positive feedback about our staff! We sincerely value your business and look forward to your next visit. Take care!
Sep 16, 2019
Aaron was very good at communicating with me but I checked in a couple of times and the car wasnt available to be seen. My advice is: don't put the car on car gurus unless it is really for sale.
Response from current dealership:
Thank you for reaching out to us. We regret to hear about the situation you have described. Please contact our General Manager, Tim Manning, at (515) 278-7825 when you have an opportunity, and we will be more than happy to try and turn your experience around.
Sep 7, 2019
Great car and always good service.
Response from current dealership:
Hello there, we appreciate you taking the time to leave us this feedback. Thanks again for the recommendation, and have an amazing day!
Aug 13, 2019
They had the vehicle I inquired about clean and ready for me to test drive when I got there. The salesman was very friendly and accommodating. I am overall pleased with my experience.
Response from current dealership:
Hi there, your satisfaction is our top priority. We hope to be of service to you again in the future. Best wishes, Bob Brown Chevrolet
Jul 5, 2019
GuruXB37W
Chris Coleman was great! He got back to me right away and took care of me. He answered every question that I had before and after the sale.
Response from current dealership:
Chris works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Jul 1, 2019
GuruS35C8
Decent dealer. I was ready yo buy, but did not get good value on my trade. Lowballed by a couple thousand. No follow up. I ended up with a 2018 model...same vehicle, different agency thst gave me honest kbb trade in value.
Response from current dealership:
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact our General Manager, Tim Manning, at (515) 278-7825 to discuss your concerns, as your satisfaction is of utmost importance to us.
Jun 28, 2019
sananton49
Very helpful. We did purchase this truck. Had it not been for CarGurus and their alert we never would have known about this truck. Bob Brown is a 5 Star dealer.
Response from current dealership:
Hello, thanks for the 5 star rating! We sincerely value your business and hope you enjoy your truck. Take care!
Apr 15, 2019
WuthrichStaci
Bob Brown was quick to respond and setup an appointment time to show me the car. They are very friendly and helpful.
Response from current dealership:
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Bob Brown Chevrolet. Until the next time we meet, take care!
Mar 26, 2019
GuruL5DLN
They got right back with pictures
0 people found this review helpful.
Mar 1, 2019
Set up time to look at vehicle. Found out vehicle sold later that night. Never received call, I called them to verify sold. But worst part about this experience was the fact that I actually received phone calls from them later in the week to confirm our appointment to look at the vehicle. Um, you already sold it! I'm not driving 2 hours to look at the empty spot in your lot for a truck that already sold
1 people found this review helpful.
Response from current dealership:
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact our General Manager, Tim Manning, at (515) 278-7825 to discuss your concerns, as your satisfaction is of utmost importance to us.
Feb 28, 2019
Bucy26
Very helpful and friendly. We will definitely be a return customer.
Response from current dealership:
We're glad to hear you found our staff was friendly and helpful! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Feb 5, 2019
The car was just liked they described it. Will be visiting them again, when looking for a new car.
Response from current dealership:
Hello there, we appreciate you taking the time to leave us this feedback. Thanks again for taking the time to leave us this information about your recent visit. Take care!
Feb 2, 2019
GuruYVQDM
got back quickly
Response from current dealership:
We appreciate your positive review about your recent experience with us! Thank you so much again for your feedback! We hope you have a great day!
Jan 28, 2019
My experience was tremendous,Jamie Scott the sales representative was very helpful, open and honest about my car and all that came with . He was quick to respond to emails and questions. It made the process easier, I believe I got a good deal
Response from current dealership:
Our staff is committed to providing each of our clients with the best automotive experience! Please don't hesitate to reach out to us if there's anything more we can do!
Jan 19, 2019
needaram
Cody Shields was very helpful and patient with me. I told him about my issue with my current 2018 Ram 3500 and that I am ready to switch to Chevy. He showed me a couple different Chevy 3500’s that I really liked.
Response from current dealership:
Hi, thanks for your praise and kind comments about our team. We're looking forward to your next visit with us!
Jan 16, 2019
Responded back right away
Response from current dealership:
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Bob Brown Chevrolet! Please don't hesitate to reach out to us if there's anything more we can do!
Jan 10, 2019
I was contacted within minutes of my original inquiry. The salesman (Dan) answered all my questions and provided me with additional information about the vehicle. He provided me with his personal phone number and email address.
Response from current dealership:
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with Dan. If you have any further needs or questions, please don't hesitate to reach out!
Jan 8, 2019
they contacted me back and i asked for more pics of this vehicle and i never heard from them again..
2 people found this review helpful.
Dec 20, 2018
MXRACER46X .
Worked with Ben on the phone and in person. I was very happy with his personality and the way he did business. He got me in the truck I wanted and I'm very happy.
Response from current dealership:
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Bob Brown Chevrolet! We look forward to your next visit! Take care!
Nov 22, 2018
Very good experience, very prompt respones, helpful.
Response from current dealership:
Hello, we're happy to hear you had such a positive experience with our team! Thanks again for taking the time to leave us this information about your recent visit. Take care!
Oct 27, 2018
Contacted quickly, answered all my questions. PJ was very helpful.
Response from current dealership:
Hi, thanks for your praise and kind comments about our team. Thank you again for leaving us this response!
Oct 7, 2018
I was amazed with them. I put in my contact info on Sunday evening and the next day, early at 9 Jorden called me and asked me if I was interested in the truck. I spoke to him briefly and asked for a deal to purchase the truck. He asked for my personal info to run my credit history and he said he will get back to me in about half hour. Less than half hour he called back and asked me if I want to come text drive the truck. I said heck yes, he scheduled a time for me the same day he contacted me. I arrived at his office, he approached me kindly and introduce himself to me and the next thing I test drove the car. I drove the truck, came back to the office, he got me connect to the finance manager. It took less than half hour and the next think I known I drove the truck to my home. Quick process and very satisfied wih the crew.
1 people found this review helpful.
Response from current dealership:
Hi there, thank you for taking the time to leave a review for us at Bob Brown Chevrolet. We're happy we could meet your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Sep 24, 2018
GuruV668N
Very prompt response and good customer service!
Response from current dealership:
Hi there, your satisfaction is our top priority. We are always more than happy to assist you if anything else comes up. Take care!
Aug 24, 2018
Jamiewalton
PJ Caffrey, contacted me right away. i worked with him over the phone Via text and email as well as called him a few times. He was very understanding of my time lines and hectic schedule. He did not send 1000 emails or he did not keep calling my line. he simply let me purchase a vehicle at my own speed. He worked solely with his finance department and i only had to text him a few things he needed for me to get approved for the loan. Over all this is one of the best experiences i have had buying a car and will surely return for the next purchase.
2 people found this review helpful.
Response from current dealership:
Thank you for choosing Bob Brown Chevrolet as your first choice for all your automotive needs! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Bob Brown Chevrolet!
Aug 18, 2018
GuruVT2WZ
Friendly and personable! Showed up to test drive and they held it for me and had hold signs with my name on it for me! Friendly sales staff and finance manager as well not pushy from my experience
1 people found this review helpful.
Response from current dealership:
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Aug 14, 2018
Saw the car listed online and put in a inquiry on it. Went to look at it the following day and at that point was told we couldn’t take it since it had not yet gone thru their inspection. Ok, fine. Was told my the salesman that they were pushing for Friday. Friday comes along and they tell me that it’ll be Monday ‘atleast’. Contact them Monday, and am told that it won’t be til Wednesday. At this point annoyed as can be, I reached out to the internet sales manager (or atleast that’s what is title in his email said) and he ended up telling me that it sat there for 3-4 days WITHOUT even being touched because the used car managers don’t have any communication and both said different things. This also caused a lot of stress on me because we were leaving Wednesday for an out of town trip. For this reason I provided a lower star rating. The fact that I felt like my business meant nothing was ridiculous. As a consumer, they should have done everything they could to get it done right away.
4 people found this review helpful.
Jul 13, 2018
Fantastic experience! Will definitely deal here again!
1 people found this review helpful.
Response from current dealership:
Hi there, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Jun 29, 2018
I asked the salesmen questions on the car and he just sent me more photos I already had they didn’t send paperwork home with me I am trying to get them to mail them to me
3 people found this review helpful.
Response from current dealership:
Hi, we regret to hear that your recent experience was anything less than exceptional. We'd like the opportunity to turn your experience around. Please reach out to our General Manager, Tim Manning, at (515) 278-7825 at your earliest convenience to discuss how we can turn this experience into a positive one.
Jun 24, 2018
Dealer was very unprofessional. Drove over a hour to see the chevy to be told it was sold that morning.
1 people found this review helpful.
Response from current dealership:
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact our General Manager, Tim Manning, at (515) 278-7825 to discuss your concerns, as your satisfaction is of utmost importance to us.
Jun 11, 2018
GuruT9FXF
Vehicle was as described. The salesman was helpful and not pushy. However I do not like paying documentation fees for a vehicle this is not right.
3 people found this review helpful.
Response from current dealership:
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Bob Brown Chevrolet. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
May 23, 2018
Would like to give 5 stars, but the first salesman came across as if he was wasting his time speaking to me not to mention he coudln't tell me anything about this vehicle, told me the vehicle didn't have a bedliner, which it did. He then proceeded to contact me AFTER we purchased the vehicle stating that another couple were coming to look at it and that it sounds as if it will be sold that evening (THREE DAYS AFTER WE PICKED IT UP) The second salesman was a delight to work with, answered all our questions, if he didn't know the answer, he would find out and get back to us right away (we were two hours away),the sales transaction was smooth and I would recommend speaking to Troy! Thank you Bob Brown Chevrolet, we love the truck and enjoyed our experience dealing with you!
Response from current dealership:
Your satisfaction is important to us, so we want to sincerely thank you for choosing Bob Brown Chevrolet and we hope to see you again soon!
May 20, 2018
Choozr48
Responded quickly in regard to my inquiry for further information.
Response from current dealership:
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
May 18, 2018
Fast, efficient, and vehicle wae as advertised. We purchased it.
Response from current dealership:
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Bob Brown Chevrolet. Please don't hesitate to reach out if there's anything additional we can do for you. Have a wonderful day!
May 7, 2018
Lmjones
Very nice dealership with great staff
Response from current dealership:
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us!
Apr 14, 2018
Good on and out in no time
0 people found this review helpful.
Response from current dealership:
It is great to hear everything was done quickly and to your satisfaction! We sincerely value your business and look forward to your next visit!
Apr 9, 2018
Had the car I was looking for and worked with me to get a great deal
1 people found this review helpful.
Response from current dealership:
Your satisfaction is important to us, so we want to sincerely thank you for choosing Bob Brown Chevrolet and we hope to see you again soon!
Apr 6, 2018
MLoukili
Won't work with them again they call you once then never get ahold of you again guess they didn't want my money.
4 people found this review helpful.
Response from current dealership:
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact our General Manager, Tim Manning, at (515) 278-7825 to discuss your concerns, as your satisfaction is of utmost importance to us.
Read 43 old reviews
Apr 13, 2017
Even though this had been on the site for 5 days, they claim it wasn't ready for showing and couldn't get it there the next day. I won't do business with Bob Brown. I complained on their website with no response back. Their customer service is horrible
6 people found this review helpful.
Mar 29, 2017
This is our first experience buying a used car from a dealer. The salesperson was very polite and courteous in showing my wife and I many new features of our car on the test drive. We had not bought any kind of car in 17 years so things like the infotainment system, etc were new to us. The finance manager also was very friendly and flexible towards our proposed all cash payment arrangement. Overall, we got a very good deal on the car and I would highly recommend this dealership to others with five stars.
1 people found this review helpful.
Mar 26, 2017
Hotmama68
Salesman contacted me within 24 hours, unfortunately this car was sold already.
0 people found this review helpful.
Mar 24, 2017
Sunbird_2572
Immediately sent me a direct email asking if that email was okay for communication, but after I confirmed it I did not receive any other communication as far as I am aware. I did go to the dealership in person anyway and test drove the car, but chose not to purchase it.
3 people found this review helpful.
Mar 17, 2017
Prompt contact and very professional.
Mar 14, 2017
Although I did not end up buying the car for my own personal reasons, they were over all really good. Very responsive with contacting you back.
Nov 11, 2016
Millerj1521
They were awesome to.work with
0 people found this review helpful.
Oct 28, 2016
Working with our salesperson, Mike McNeley was enjoyable. I would have given a five star rating if not for his manager. He seemed to have an attitude. LOVE the vehicle tho!
2 people found this review helpful.
Oct 27, 2016
They responded to my first couple questions & then quit responding. I was very interested in a vehicle & trading and I can't get them to respond to my emails. Guess I will keep looking for a new vehicle
3 people found this review helpful.
Oct 21, 2016
Dealer great to work with.
Oct 4, 2016
Five Stars to Bob Brown Chevrolet... I found the car I wanted after an extensive search. They held it for me until I could get to the dealership (3 hr drive from home), and they were willing to negotiate on a list price that was already below NADA and Car Guru recommended sales prices. I showed up and was in and out of the dealership in less than 2 hrs. I would definitely do business again with Bob Brown.
2 people found this review helpful.
Oct 3, 2016
Bob brown is a terrible company. This is my second bad experience with them. During negotiations I was flat out lied to by the manager about the price of the truck I was interested. Just to have them lower the price a few days later, not only did they not call me like they said they would they sold it to another fully knowing that was the price I was asking for. They give car salesman the bad name we all think of when going to buy a car. Thanks fellas
5 people found this review helpful.
Oct 3, 2016
Great experience, left the dealership in less than 3 hours with my 2015 Impala !
Sep 27, 2016
A very pleasant car purchasing experience.
0 people found this review helpful.
Sep 6, 2016
We requested to see a premium version of what we were looking at. We almost bought the car but realized later that the car he showed us was not premium. He also was unaware of that fact.
2 people found this review helpful.
Aug 11, 2016
Great and fast service
3 people found this review helpful.
Jul 12, 2016
I was extremely satisfied with Luke Bowers, he was my salesman, no pressure, all the info I needed, and met me when it was convient for me! I recommend Bob Brown!
Jul 2, 2016
Mike is great.
Jun 27, 2016
Contacted Taylor to let him exact time we were coming, he had to track down the vehicle when I arrived. He didn't do any research on the vehicle, so he knew nothing about previous owner, etc. Wasn't very prepared. When he quoted how much the vehicle was, it was actually more than was listed on the website. I had to correct him. Very disappointed in driving all that way to deal with him. No sale.
3 people found this review helpful.
Jun 19, 2016
Drove an hour and a half only to find out there were issues with the pick up we were interested in. They must not of looked it over and wouldn't budge $1 on the price. In fact the salesman said they were raising the price by $1000!! Who would pay $17,000 for a 13 year old pick up? We ended up at another dealership and paid much less for a 6 year old pick up. Their loss!
2 people found this review helpful.
Jun 8, 2016
Sold the first jeep and 2nd was too expensive.
1 people found this review helpful.
May 24, 2016
The dealer responded quickly after my inquiry. After I told him exactly what I was looking for, and gave him my concerns about whether the vehicle would meet my needs, he went the extra mile to test drive it for me to verify personally if it might be what I was wanted. Since we were driving two hours to come look at the car, I appreciated he respected my time! Ended up the vehicle was just what I wanted, and he didn't try to upsell me something else. The paperwork process was flawless! I would highly recommend this dealership.
1 people found this review helpful.
May 13, 2016
Very positive. The salesman, Gary was very kind, sharp, and reasonable. They even approved me for financing!
2 people found this review helpful.
May 4, 2016
JeffreyP_NE
My wife and I were looking for a used or certified Buick Lacrosse. We live near Omaha, NE and were weren't finding the color or the equipment in the local Omaha area. We expanded our search to the neighboring areas and we were able to find a few cars at a few different dealers. We sent a few messages from another site and we weren't getting any responses. I sent one message to Bob Brown Chevrolet on GarGurus and I had an email response from Jason in the Internet department within 3 minutes of my message. After a few emails back and forth we set up an appointment on the following Saturday. The level of customer service was excellent on the emails and definitely continued when we showed up to the dealer. The car was right next to the front door with a welcome sign with our names on it. Jason went for a drive with us answering a few more questions. He was very helpful during the whole process, but he was never pushy or impatient with us as we took our time to decide. Seriously, this was the best experience I have ever had buying a car. The next time I am looking to buy, I will make the drive again from Omaha to see what Bob Brown has to offer. I highly recommend this dealer.
1 people found this review helpful.
Apr 20, 2016
It was great! They treated me right!
0 people found this review helpful.
Apr 14, 2016
The salesman Jason was very rude and had no clue what the car was worth.
1 people found this review helpful.
Apr 4, 2016
Very willing to help
1 people found this review helpful.
Apr 2, 2016
Originally had car listed at $6000. Not budging from $9180. My wife also contacted dealer. Luke from Bob Brown was very rude to her. Will never purchase vehicle from Bob Brown.
1 people found this review helpful.
Apr 1, 2016
Great
0 people found this review helpful.
Mar 28, 2016
Car was just as it appeared. Great customer service.
0 people found this review helpful.
Mar 27, 2016
Good experience , but I had to call afew times to get a salesperson. Got an e-mail right away, but slow to get back to me. By time they did the car was sold
1 people found this review helpful.
Response from current dealership:
Bob, thank you for your feedback. We will be sure to adjust our processes to respond to inquiries in the most timely fashion. Thank you for the opportunity to help with your vehicle search.
Mar 9, 2016
Great customer service, will definitely buy from this dealer again in the future.
Feb 10, 2016
Great
Jul 17, 2015
Nice car....I bought it!!!!
Jan 23, 2015
Purchased site un seen from Bob Brown. Good experience with Leslie the on line mgr. Timely and accurate responses.
Dec 31, 2014
We purchased the Jeep and found a couple spots in places. We called back to our sales person Leslie whom was in the middle of planning her wedding, but always had time to take care of us, she said bring it back so we can fix the issues no problem! She gave us a vehicle to drive until it was finished. I have never had such a good representative from a car dealer before. We recommend Bob Brown's and will go back ourselves next time we need to! : )
Aug 11, 2014
Dealer responded promptly and set up time to view vehicle, but never followed up when I quit making contact.
1 people found this review helpful.
May 6, 2014
Phone calls, no longer interested.
1 people found this review helpful.
Mar 19, 2014
Terrible. Never in my experience have I had a dealer tell me they were to busy
2 people found this review helpful.
Feb 20, 2014
Sent all info
0 people found this review helpful.
Sep 19, 2013
Dealer was quick to return phone calls. Salesman called me the night before I was set to drive across the state to look at vehicle to inform me the vehicle had not passed inspection and he wouldn't feel comfortable selling it. I have to respect that. He could have kept quiet and made the easy sell, but he was honest. If they had another vehicle on the lot that would have met my needs, I surely would have purchased from Bob Brown Cheverlet.
1 people found this review helpful.
Jul 2, 2013
JimStaudt
35
Did not buy the car, at least not yet, but Jim Andrews, the sales consultant, was very helpful, exerted no "high-pressure" tactics, just let me take the car out and check it out. We discussed a possible trade, but didn't follow through on it. I'm still thinking about it.
1 people found this review helpful.
Apr 4, 2013
I had a great experience at Bob Brown (East). Phil was very nice and kept in contact by email and didnt ask to call me and didnt nug me to call or come in. He let me initiate it all. I ended up buying the Ford Escape and I love it! Everyone at Bob Brown (East) was friemdly and down to earth. I highly recommend this car dealer!!!!!

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