Bob Brown Chevrolet, Inc.

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GM Certified Internet Dealer, GM Certified Used Vehicles

3600 111th St.
Urbandale, IA 50322

Sales: (866) 965-5566

Service: (866) 891-3053

Today 8:00am - 9:00pm
(Open Now)
Show business hours
All reviewers have been verified to have contacted this dealer – Learn More
Apr 13, 2017
Even though this had been on the site for 5 days, they claim it wasn't ready for showing and couldn't get it there the next day. I won't do business with Bob Brown. I complained on their website with no response back. Their customer service is horrible
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Mar 29, 2017
This is our first experience buying a used car from a dealer. The salesperson was very polite and courteous in showing my wife and I many new features of our car on the test drive. We had not bought any kind of car in 17 years so things like the infotainment system, etc were new to us. The finance manager also was very friendly and flexible towards our proposed all cash payment arrangement. Overall, we got a very good deal on the car and I would highly recommend this dealership to others with five stars.
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Mar 26, 2017
Hotmama68
Salesman contacted me within 24 hours, unfortunately this car was sold already.
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Mar 24, 2017
Sunbird_2572
Immediately sent me a direct email asking if that email was okay for communication, but after I confirmed it I did not receive any other communication as far as I am aware. I did go to the dealership in person anyway and test drove the car, but chose not to purchase it.
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Mar 17, 2017
Prompt contact and very professional.
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Mar 14, 2017
Although I did not end up buying the car for my own personal reasons, they were over all really good. Very responsive with contacting you back.
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Nov 11, 2016
Millerj1521
They were awesome to.work with
0 of 1 people found this review helpful.
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Oct 28, 2016
Working with our salesperson, Mike McNeley was enjoyable. I would have given a five star rating if not for his manager. He seemed to have an attitude. LOVE the vehicle tho!
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Oct 27, 2016
They responded to my first couple questions & then quit responding. I was very interested in a vehicle & trading and I can't get them to respond to my emails. Guess I will keep looking for a new vehicle
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Oct 21, 2016
Dealer great to work with.
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Oct 4, 2016
Five Stars to Bob Brown Chevrolet... I found the car I wanted after an extensive search. They held it for me until I could get to the dealership (3 hr drive from home), and they were willing to negotiate on a list price that was already below NADA and Car Guru recommended sales prices. I showed up and was in and out of the dealership in less than 2 hrs. I would definitely do business again with Bob Brown.
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Oct 3, 2016
Bob brown is a terrible company. This is my second bad experience with them. During negotiations I was flat out lied to by the manager about the price of the truck I was interested. Just to have them lower the price a few days later, not only did they not call me like they said they would they sold it to another fully knowing that was the price I was asking for. They give car salesman the bad name we all think of when going to buy a car. Thanks fellas
1 of 1 people found this review helpful.
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Oct 3, 2016
Great experience, left the dealership in less than 3 hours with my 2015 Impala !
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Sep 27, 2016
A very pleasant car purchasing experience.
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Sep 6, 2016
We requested to see a premium version of what we were looking at. We almost bought the car but realized later that the car he showed us was not premium. He also was unaware of that fact.
1 of 1 people found this review helpful.
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Aug 11, 2016
Great and fast service
3 of 3 people found this review helpful.
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Jul 12, 2016
I was extremely satisfied with Luke Bowers, he was my salesman, no pressure, all the info I needed, and met me when it was convient for me! I recommend Bob Brown!
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Jul 2, 2016
Mike is great.
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Jun 27, 2016
Contacted Taylor to let him exact time we were coming, he had to track down the vehicle when I arrived. He didn't do any research on the vehicle, so he knew nothing about previous owner, etc. Wasn't very prepared. When he quoted how much the vehicle was, it was actually more than was listed on the website. I had to correct him. Very disappointed in driving all that way to deal with him. No sale.
1 of 1 people found this review helpful.
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Jun 19, 2016
Drove an hour and a half only to find out there were issues with the pick up we were interested in. They must not of looked it over and wouldn't budge $1 on the price. In fact the salesman said they were raising the price by $1000!! Who would pay $17,000 for a 13 year old pick up? We ended up at another dealership and paid much less for a 6 year old pick up. Their loss!
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Jun 8, 2016
Sold the first jeep and 2nd was too expensive.
0 of 1 people found this review helpful.
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May 24, 2016
The dealer responded quickly after my inquiry. After I told him exactly what I was looking for, and gave him my concerns about whether the vehicle would meet my needs, he went the extra mile to test drive it for me to verify personally if it might be what I was wanted. Since we were driving two hours to come look at the car, I appreciated he respected my time! Ended up the vehicle was just what I wanted, and he didn't try to upsell me something else. The paperwork process was flawless! I would highly recommend this dealership.
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May 13, 2016
Very positive. The salesman, Gary was very kind, sharp, and reasonable. They even approved me for financing!
2 of 2 people found this review helpful.
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May 4, 2016
JeffreyP_NE
My wife and I were looking for a used or certified Buick Lacrosse. We live near Omaha, NE and were weren't finding the color or the equipment in the local Omaha area. We expanded our search to the neighboring areas and we were able to find a few cars at a few different dealers. We sent a few messages from another site and we weren't getting any responses. I sent one message to Bob Brown Chevrolet on GarGurus and I had an email response from Jason in the Internet department within 3 minutes of my message. After a few emails back and forth we set up an appointment on the following Saturday. The level of customer service was excellent on the emails and definitely continued when we showed up to the dealer. The car was right next to the front door with a welcome sign with our names on it. Jason went for a drive with us answering a few more questions. He was very helpful during the whole process, but he was never pushy or impatient with us as we took our time to decide. Seriously, this was the best experience I have ever had buying a car. The next time I am looking to buy, I will make the drive again from Omaha to see what Bob Brown has to offer. I highly recommend this dealer.
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Apr 20, 2016
It was great! They treated me right!
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Apr 14, 2016
The salesman Jason was very rude and had no clue what the car was worth.
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Apr 4, 2016
Very willing to help
1 of 1 people found this review helpful.
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Apr 2, 2016
Originally had car listed at $6000. Not budging from $9180. My wife also contacted dealer. Luke from Bob Brown was very rude to her. Will never purchase vehicle from Bob Brown.
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Apr 1, 2016
Great
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Mar 28, 2016
Car was just as it appeared. Great customer service.
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Mar 27, 2016
Good experience , but I had to call afew times to get a salesperson. Got an e-mail right away, but slow to get back to me. By time they did the car was sold
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Response from Bob Brown Chevrolet, Inc.:

Bob, thank you for your feedback. We will be sure to adjust our processes to respond to inquiries in the most timely fashion. Thank you for the opportunity to help with your vehicle search.
Mar 9, 2016
Great customer service, will definitely buy from this dealer again in the future.
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Feb 10, 2016
Great
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Read 10 old reviews
Jul 17, 2015
Nice car....I bought it!!!!
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Jan 23, 2015
Purchased site un seen from Bob Brown. Good experience with Leslie the on line mgr. Timely and accurate responses.
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Dec 31, 2014
We purchased the Jeep and found a couple spots in places. We called back to our sales person Leslie whom was in the middle of planning her wedding, but always had time to take care of us, she said bring it back so we can fix the issues no problem! She gave us a vehicle to drive until it was finished. I have never had such a good representative from a car dealer before. We recommend Bob Brown's and will go back ourselves next time we need to! : )
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Aug 11, 2014
Dealer responded promptly and set up time to view vehicle, but never followed up when I quit making contact.
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May 6, 2014
Phone calls, no longer interested.
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Mar 19, 2014
Terrible. Never in my experience have I had a dealer tell me they were to busy
1 of 1 people found this review helpful.
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Feb 20, 2014
Sent all info
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Sep 19, 2013
Dealer was quick to return phone calls. Salesman called me the night before I was set to drive across the state to look at vehicle to inform me the vehicle had not passed inspection and he wouldn't feel comfortable selling it. I have to respect that. He could have kept quiet and made the easy sell, but he was honest. If they had another vehicle on the lot that would have met my needs, I surely would have purchased from Bob Brown Cheverlet.
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Jul 2, 2013
JimStaudt
25
Did not buy the car, at least not yet, but Jim Andrews, the sales consultant, was very helpful, exerted no "high-pressure" tactics, just let me take the car out and check it out. We discussed a possible trade, but didn't follow through on it. I'm still thinking about it.
1 of 1 people found this review helpful.
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Apr 4, 2013
I had a great experience at Bob Brown (East). Phil was very nice and kept in contact by email and didnt ask to call me and didnt nug me to call or come in. He let me initiate it all. I ended up buying the Ford Escape and I love it! Everyone at Bob Brown (East) was friemdly and down to earth. I highly recommend this car dealer!!!!!
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