Bill Penney Toyota

4808 University Dr NW
Huntsville, AL 35816

Sales: (256) 617-5746

Service: (866) 439-2514

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All reviewers have been verified to have contacted this dealer – Learn More
Jun 5, 2016
Great experience... bought my 2009 Toyota Tacoma 4x4.....
Is this review helpful? Yes | No
May 24, 2016
I could not locate my Dream Vehicle, locally in Georgia. Using the internet, I found it at Bill Penney Toyota in Huntsville, AL. I sent an email asking if the Vehicle was available. Salesman Vernon Mason received it and called me back the next morning. The Tacoma was available and I put a deposit on it. [Tacoma TRD 4x4 Off-Road in Quicksand]. Since I couldn't get from my home in North Georgia to Huntsville, AL, until the 20th, arrangements were made to meet around 11:30 AM on May 20. On Friday, as I pulled up, Vernon Mason recognized my red Corolla, met me and took me inside to his desk to get acquainted as the truck was pulled around to the front of the building. He showed me the truck and we took a "test drive" [I had not driven a Tacoma previously, so this was all purposely "new" for me]. The "test drive" was exciting ... the Tacoma felt so big compared to my little Corolla. Mr Mason explained the buttons and knobs, before we took the drive and afterwards, when I asked. We went inside and the Finance Officer, Wayne Lurvey, met with me and we completed all the paperwork for the loan and I paid my down payment. Then, I asked Mr Mason if the Service Dept had a running board available and they did, so we got that installed. While I was waiting [with my 18 year old granddaughter], we met a couple of other salesmen and talked with them. Everyone was very friendly and like family. The kind lady who answered the phone [I forgot her name] talked with us. Everyone was cheerful and upbeat. I'm even planning my mileage so that I can visit my son in TN and drive down to Huntsville, AL, to get my first service completed at Bill Penney Toyota. THAT is how nice and professional and friendly everyone is.
1 of 1 people found this review helpful.
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May 12, 2016
alicemhb
The price was higher than most of the vehicles I had looked at. Great car.
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May 12, 2016
kidedance
The car broke down during a test drive.
2 of 2 people found this review helpful.
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May 2, 2016
BamaOz
Mr Willie at Bill Penney has been working hard to help me find the right truck. Great customer service!
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Apr 29, 2016
Seemed to be good folks. Contacted by text messaging and phone. Vehicle sold before I had an opportunity to obtain it.
0 of 1 people found this review helpful.
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Apr 5, 2016
Helpful after I made the initial call.
0 of 1 people found this review helpful.
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Mar 15, 2016
They responded very quickly and answered all my questions!
0 of 1 people found this review helpful.
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Feb 19, 2016
Burks24
Kareem James was very knowledgeable but did not get car due to the taxes they add to the car car won't from 5 thousand to 6800 could not afford but the previous owned cars are in perfect condition
0 of 1 people found this review helpful.
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Jan 4, 2016
Responded initially, but No response to two follow-up emails from us. We wanted to be sure the car pictured was on the lot before driving from North GA to Huntsville, AL.
1 of 1 people found this review helpful.
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Dec 12, 2015
Plain out right ridiculous, every person I was connected to was the wrong person! Real sloppy business procedures
1 of 2 people found this review helpful.
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Dec 11, 2015
Quick response. I went to look at the vehicle and they had no clue where it was. I came back a day later and looked at the vehicle and it was not like it had been described. Waste of time.
1 of 2 people found this review helpful.
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Read 17 old reviews
Oct 23, 2015
Very nice
0 of 1 people found this review helpful.
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Oct 23, 2015
tranknll
Drove over an hour to get there. Then sat 25 minutes because no one knew where the advertised car was!! Finally was told it was at the detail shop several miles away. Salesman did not know where detail shop was. Salesman was not knowledgeable regarding the car or other cars on the lot.
1 of 2 people found this review helpful.
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Oct 16, 2015
the dealer low balled me on my suv which is kelly blue booked at $3,000, said he would only take $750 becase it was a few years older. also would not budge a $1 on the over priced vehicle, he was the worste sales man i have ever delt with and rude as hell. didnt even show off the suv like a professional...i warn people never go there unless your a sucker for over prived vehicles!!
1 of 2 people found this review helpful.
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Jul 29, 2015
they responded very q uickly ..
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Jun 16, 2015
Josh Cyr did not give up until he found the car I needed. I appreciate his hard work and attitude throughout my looking and buying process. I will definitely come back to this dealership and ask for Josh again. Also, thanks to the sales manager for working our deal to fit our needs.
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Apr 14, 2015
Great help, just too pricy. Salesman was extremely nice and like able. Definately understanding.
0 of 1 people found this review helpful.
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Mar 10, 2015
They contacted me about the vehicle very quickly and we're happy to answer all questions.
0 of 1 people found this review helpful.
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Feb 28, 2015
great sales person
0 of 1 people found this review helpful.
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Feb 20, 2015
Responded immediately and was very helpful!
0 of 1 people found this review helpful.
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Jul 10, 2014
Talked to them twice, including right before leaving to go see car. After waiting an extended time to talk to salesman I was told f was shipped a few days earlier to another sales lot.The then tried to redirect me to another car.
1 of 1 people found this review helpful.
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May 17, 2014
5 stars
0 of 1 people found this review helpful.
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Apr 14, 2014
Very pleased
0 of 1 people found this review helpful.
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Feb 4, 2014
mandably2011
super friendly and completely open and honest communication.
0 of 1 people found this review helpful.
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Dec 13, 2013
Excellent communication. Friendly and helpful.
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Dec 1, 2013
Car was not as advertised had several defects and they wanted me to have them fixed versus delivering a good car up front. Stay away.
1 of 1 people found this review helpful.
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Sep 5, 2013
Good dealership, good experience, my salesman Frank Munoz was excellent. I highly recommend him.
Is this review helpful? Yes | No
Jun 10, 2013
very friendly
0 of 1 people found this review helpful.
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