Bertera Nissan

569 Oxford St S
Auburn, MA 01501

Sales: (774) 633-2288

Service: (888) 254-9395

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All reviewers have been verified to have contacted this dealer – Learn More
Oct 28, 2017
Good dealership; treated me respectfully and professionally.
Is this review helpful? Yes | No
Aug 16, 2017
I called them up about this car told them I had a trade and how much I wanted for the trade made deal over the phone to buy the car got there they changed everything they are more out to line there pockets then to help customers I walked away
Is this review helpful? Yes | No
Jul 29, 2017
Salesman was over the top pushy. Was no haggle room, low balled me on my trade in. Talked trash about me when they thought I wasn't listening to them in the office next to me. Never got back to me about approval. Called me about 5 times a day while I was at work. Will not be going back and will not be saying anything good about the dealership and it's employees unfortunately.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Aug 10, 2016
I'm not ready to buy a car yet, i appreciate they leave me alone right now.
Is this review helpful? Yes | No
Jun 25, 2016
tfwada
Prompt response!
Is this review helpful? Yes | No
Jan 10, 2016
good
Is this review helpful? Yes | No
Read 10 old reviews
Oct 26, 2015
Very helpful. No pressure. Did a test drive. Decided not to buy that one - found another with lower miles. Would recommend.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Mar 7, 2015
A very shady and unprofessional dealer. Never again and spreading the word. Thanks to their horrible service, I went to another dealer and paid in full for my new truck!
0 of 2 people found this review helpful.
Is this helpful? Yes | No
Jul 11, 2014
Great.
Is this review helpful? Yes | No
Sep 7, 2013
If I could give ZERO stars I would! Horrible HORRIBLE customer service! My car is fantastic but the entire sales experience was terrible. They sent me home with my vehicle without it being registered, inspected or insured. And when asked about this, everyone who worked there, from te General Manager down, rather than apologizing and trying to fix the matter, blamed each other or the bank or my car insurance. My bank paid them, my insurance sent them all of the information that they requested, and they dropped the ball. I had to contact them about everything... When to pick up the car and each of the issues I encountered. The salesman should have had a helmet on and been licking windows on a short bus. I could have gotten better customer service at a lemonade stand on the side of a suburban road! I could have dealt with the poor salesmanship... But everything that followed was unacceptable. Had I anticipated such poor treatment, I never would have bought the car there. Also, after my terrible experience, we looked up the reviews of this place and were not surprised. If I were Nissan, I'd pull their franchise! If they hadn't produced my registration and sticker when they did... 8 days after they'd sent me home with the car... I was going to cancel the sale and go elsewhere! I will never take the car back there... Not even for free oil changes or tires! Never again!
Is this review helpful? Yes | No
Jun 15, 2013
Very helpful. Very nice.
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Jan 7, 2013
Finance guy was awesome....sales rep. was pretty busy that day with some personal stuff, but other than taking personal calls (we've all been there) he was really very nice and personable :) We would go back :)
Is this review helpful? Yes | No
Dec 27, 2012
Great service. Very happy!!!
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Aug 23, 2012
They responded too late, we had already found the car somewhere else.
1 of 1 people found this review helpful.
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Apr 13, 2012
HBC
Helpful and low pressure sales. I was interested in a car they had but it was just too far away for me to be able to make the connection this week. I had to pass but it had nothing to do with their sales or their store. Good people and helpful.
Is this review helpful? Yes | No
Dec 24, 2011
Stay away. I was about to buy a car from them since their deal was a bit better than all others based on the "free tires for life" offer. I was nearly at their door with a certified check in hand. I then found out thee "free" offer had many contingencies were not shared with me up front. Why would a dealer assume all service would go through them when I live 1.5 hours away? They wouldn't and shouldn't but Bertera did and never shared that assumption with me when offering the free tires. Free tires for life only applies when all service goes through them. They never shared this with me when we agreed on a price and I was off to get a certified check to buy the car. This is not an oversight on their part. It was a clear attempt to keep a client in the dark on the contingencies on what sounds like a great deal. It is dishonest and from what I hear by other dealers in the area is often practiced by Bertera. Hopefully a few more of these reviews will encourage them to be upfront.
Is this review helpful? Yes | No

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