Bates Ford

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1673 W Main St
Lebanon, TN 37087

Sales: (615) 927-3463

Service: (888) 378-0135

Today 8:00am - 8:00pm
(Open Now)
Show business hours
All reviewers have been verified to have contacted this dealer – Learn More
Sep 14, 2017
Guru93D2X
Called and gave me information on the white terrain I was looking at online and welcomed me to a test drive very nice people
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Sep 8, 2017
Guru99M7R
This dealer was very prompt with their response and helpful. The van offered was not the model I needed so I didn't purchase but they were helpful and promised to advise of any they found that would suitable.
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Jul 7, 2017
It was a great experience.
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May 24, 2017
Great experience. Mike Mohr was very responsive. I met with him and bought the used Chevy Tahoe that afternoon. He did everything he said he would do. I highly recommend them for your next vehicle purchase. The whole team at Bates Ford was wonderful to deal with and I could not be happier.
2 of 2 people found this review helpful.
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Apr 20, 2017
Mike is great very attentive! Wants to help!!
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Feb 6, 2017
Didn't contact me fast enough so I could make an offer on the van that I wanted from them. Took him 3 days to contact me. Very frustrated with them.
2 of 3 people found this review helpful.
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Response from Bates Ford:

Sorry Mark, We sometime miss something and email perhaps a call, We strive to give excellent customer service !!! Kind Regards,  Mike Mohr
Dec 26, 2016
They never contacted me. I went to the car lot on Thursday, looked at the truck for 20 minutes but Noone came out to talk to me. I drove away, without so much as a wave.
1 of 2 people found this review helpful.
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Response from Bates Ford:

Sorry Dan looking back we were under construction at that time, and we may not have been able to see you on the lot during that time, but as a normal we have excellent lot coverage !!! Kind Regards,  Mike Mohr
Sep 3, 2016
Dealer responded swiftly and fast.
1 of 1 people found this review helpful.
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Aug 18, 2016
Mike Mohr responded after hours which was impressive. The vehicle wasn't exactly what I wanted afterall, but Mike was very helpful and pleasant to deal with over the phone.
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May 23, 2016
dachsiedobe
Mike responded very quick. He was great to talk to. The vehicle was no longer there. I would deal with them if another vehicle was available.
1 of 1 people found this review helpful.
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Apr 20, 2016
Dealer didn't even try to negotiate with me. There was the same car available locally that sold before I could make an offer that was $3000 less. Needless to say, these guys still have their car.
1 of 2 people found this review helpful.
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Dec 16, 2015
Monthly payments were too high, not willing to work with me
1 of 1 people found this review helpful.
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Response from Bates Ford:

Unfortunately Bates Ford doesnt determine monthly payments, the banks do based on a customer information. Sorry Eric , Kind Regards, Mike Mohr
Dec 1, 2015
The entire experience of purchasing the car was very positive.
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Oct 31, 2015
Enjoyed the site found the vehicle of my liking
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Read 12 old reviews
Aug 12, 2015
Mike Mohr, Internet Sales, was very professional and a pleasure to work with. His #1 goal was to make us happy!
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Jul 30, 2015
Ultimately, I did not purchase from Bates Ford -- however the professionalism and customer service of Mike Mohr and Terry Elmore is incredible. If you are looking for a new or used vehicle, you must consider contacting Bates Ford.
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Apr 3, 2015
Wonderful experience.
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Nov 30, 2014
Bates Ford (Mike Mohr) offered top of the line service! It's rare to encounter such excellent customer care, especially in a sales driven environment. Yet, the team at Bates work together in a family-style setting, which makes buying a car just a little...well, it makes for a better experience! Thanks Mike Mohr and Bates Ford - wishing you much success in the future! **Lovin' my ride!**
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Jul 24, 2014
If you're in the market for a new vehicle please contact Mike Morn at Bates Ford he will treat you with respect and make your transaction fast and easy. For my next vehicle this is the first place I will check out.
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Jun 27, 2014
Fast response.
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Apr 16, 2014
very courteous and helpful
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Mar 29, 2014
Everyone was very helpful
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Jun 11, 2013
I was contacted within an hour or two. Was able to make an appointment for that evening and drove home in my 'new to me' Camry. Outstanding!
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Apr 28, 2013
Responded quickly, informative, but never sent a photo of car, just a picture of the VIN sticker.
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Mar 10, 2013
could not get together on pricing.
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Feb 15, 2011
The sales"men" at Bates Ford were extremely unprofessional and showed a blatant disregard for customer satisfaction. I would not recommend this dealership to anyone.
1 of 1 people found this review helpful.
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