Bachman Volkswagen

9652 Bluegrass Pkwy
Louisville, KY 40299

Sales: (502) 383-5026

Service: (866) 223-9488

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Location: Louisville, KY 40299

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Location: Louisville, KY 40299

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Location: Louisville, KY 40299

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All reviewers have been verified to have contacted this dealer – Learn More
Jun 24, 2017
I sent an email over the weekend and got a call back Monday morning. My experience was great and I love my car! Thank you
Is this review helpful? Yes | No

Response from Bachman Volkswagen:

Thanks for leaving us a review Lisa! I'm glad to hear that you had a great time working with our Volkswagen team! We know and appreciate how hard those guys down there work to get our valued customers a great deal. Please don't hesitate to contact us if there's anything we can do to help out with in the future. Thanks again! Sincerely, Mark Townsley - Director of Business Development, mtownsley@bachmanautogroup.com
May 24, 2017
I setup up appointment to view and test drive vehicle (2012 Audi A7). Used a vacation day from work to make appointment. Arrived 30 minutes before scheduled meeting. Was informed by sales person they had sold the vehicle.
1 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from Bachman Volkswagen:

Thank you for the post Brad and we do apologize for the inconvenience. I’d like to hear more about what happened when you have a chance. Would you mind reaching out to me atmtownsley@bachmanautogroup.com? Thanks – Mark Townsley – Director of Business Development.
May 7, 2017
Excellent
Is this review helpful? Yes | No

Response from Bachman Volkswagen:

Thanks for leaving us a review Patti! I'm glad to hear that you had a great time working with our Volkswagen team! We know and appreciate how hard those guys down there work to get our valued customers a great deal. Please don't hesitate to contact us if there's anything we can do to help out with in the future. Thanks again! Sincerely, Mark Townsley - Director of Business Development, mtownsley@bachmanautogroup.com
Apr 30, 2017
Very nice and friendly staff, helpful and accommodating. Got me a very good deal on a 2016 Passat. Will recommend for anybody looking for a quality car.
Is this review helpful? Yes | No

Response from Bachman Volkswagen:

Thanks for leaving us a review Tor! I'm so glad to hear that you had a great time working with our VW team on getting a Passat! We all know and appreciate how hard our VW team works to get our valued customers a great deal on a vehicle! I hope you enjoy your Passat and if there's anything we can do to help out with in the future, don't hesitate to contact us. Thanks again! Sincerely, Mark Townsley - Director of Business Development, mtownsley@bachmanautogroup.com
Mar 28, 2017
They did a great job informing me of the Fusion I was looking at but bought one at another dealer. Tony
Is this review helpful? Yes | No

Response from Bachman Volkswagen:

Thanks for taking the time to leave a review even though you didn't purchase from us. I'm glad you had a great experience working with our team and I hope that in the future, you'll be driving off our lot with a purchase! Please don't hesitate to contact us if there's ever anything we can help with. Thanks again! Sincerely, Mark Townsley - Director of Business Development, mtownsley@bachmanautogroup.com
Mar 9, 2017
cristine03
5
very responsive but found another car at another dealership
Is this review helpful? Yes | No

Response from Bachman Volkswagen:

Thanks for taking the time to leave a review even though you didn't purchase from us. I'm glad you had a great experience working with our team and I hope that in the future, you'll be driving off our lot with a purchase! Please don't hesitate to contact us if there's ever anything we can help with. Thanks again! Sincerely, Mark Townsley - Director of Business Development, mtownsley@bachmanautogroup.com
Mar 1, 2017
Tikisdad
Very responsive, polite, and professional. I am in investigation stage and this dealer appears to have its act together inall the right ways.
Is this review helpful? Yes | No

Response from Bachman Volkswagen:

Thanks for taking the time to leave a review! I'm glad you had a great experience working with our team. Please don't hesitate to contact us if there's ever anything we can help with. Thanks again! Sincerely, Mark Townsley - Director of Business Development, mtownsley@bachmanautogroup.com
Jan 23, 2017
no problems here
Is this review helpful? Yes | No

Response from Bachman Volkswagen:

Thanks for taking the time to leave a review! I'm glad you had a great experience working with our team! Please don't hesitate to contact us if there's ever anything we can help with. Thanks again! Sincerely, Mark Townsley - Director of Business Development, mtownsley@bachmanautogroup.com
Dec 13, 2016
Les was great and got me a great deal on my car. They did a great job and were very personable and helped me a lot with the purchase.
Is this review helpful? Yes | No

Response from Bachman Volkswagen:

Thanks for the review David! We're thrilled to hear that you were able to get a great deal on your vehicle! We strive to always provide the best car buying experience that we can and we're glad that Les was able to meet your expectations. If you need anything at all, don't hesitate to contact us. Thanks again! Sincerely, Mark Townsley - Director of Business Development, mtownsley@bachmanautogroup.com
Sep 11, 2016
DONinKY
Great response from sales. I feel like the finance dept just "Threw it against the wall to see what sticks". I told them what my problem was they just ran me thru every sub prime lender on the planet without looking
Is this review helpful? Yes | No
Sep 6, 2016
5th purchase through Bachman Autogroup, never been disappointed .
Is this review helpful? Yes | No
Sep 2, 2016
gtdyche
Responsive to my needs and pretty, followed up good, and seemed straightforward. Didn't end up purchasing from them mainly because of my proximity.
Is this review helpful? Yes | No
Jul 20, 2016
njcdc
Typical big lot experience. No dealing.they were stuck on the price, even though it is overpriced a bit.
Is this review helpful? Yes | No
Jul 9, 2016
I was contacted within 5 minutes and ended up buying the car 2 days later. Outstanding and professional dealership!
Is this review helpful? Yes | No
Jun 23, 2016
They responded back to me very quickly .
Is this review helpful? Yes | No
Jun 13, 2016
I didn't end up going to Louisville because I found a vehicle closer to home. But I loved Bachman, they were super helpful and kind. They were very well informed.
Is this review helpful? Yes | No
Apr 19, 2016
Very good to work with, didn't feel pressured to buy. Due to miscommunication they to responsibility and made things right. Larry Wilson wad my salesman highly recommended
Is this review helpful? Yes | No
Jan 12, 2016
Had $500 less than the asking price of an advertised car, cash. Made an appt. for a test drive was told the car hadn't even been detailed yet it was a recent trade. 2 hours later the salesman I was to meet called saying he had sold the car but had a similiar one available..only $1000 more, it was 2 years newer but a stick shift and accident on the carfax. Made me a "wonderful" offer of letting it out the door for only 100 more than the list price...tried to get me to finance or get more money. I don't trust them now, was treated better by smaller dealerships.
Is this review helpful? Yes | No
Dec 1, 2015
The dealer went above and beyond to get me the car I wanted. Everyone there was amazing and helped me so much. I would recommend to anyone wanting a car.
Is this review helpful? Yes | No
Nov 26, 2015
I love my care and John was very helpful and knowledgeable! Thanks!
Is this review helpful? Yes | No
Nov 14, 2015
Very prompt in getting back with me
Is this review helpful? Yes | No
Read 6 old reviews
Jul 25, 2015
Thane and josh were great and got us a great vehicle. We will definitely purchasing a vehicle in the future from Bachman!
Is this review helpful? Yes | No
Jan 15, 2013
Wonderful Dealer
Is this review helpful? Yes | No
Dec 22, 2012
chembvd
Good followup.
Is this review helpful? Yes | No
Sep 27, 2012
Coming from the very rude Sam Swope lot to Bachman's great customer service was amazing. I got a very decent priced NICE 2008 Jetta that I absolutely LOVE. I would recommend this place to anyone, go see Joe Thompson/or Fritz. They're awesome to work with! Thanks guys!
Is this review helpful? Yes | No
Jul 1, 2012
fuzzyf
25
They did respond to emails initially. Then I make that call, they tell me $500 down and they will hold it. (a car I've never driven) NoT! I look at it again and price is dropped $500.00 on Autotrader. I'm there the next morning and it's already sold. Bad business practices! Wouldn't even respond to emails following the one call I made. AVOID this place like the plague!!!
Is this review helpful? Yes | No
Mar 23, 2012
Perl27
I noticed a car listed that was just traded in on a Monday. I contacted the dealer (P. Rulketter) and voiced interest in the car and he was going to send me a picture of the car the next day. He stated I was the first person to voice an interest in the car. On Wednesday I contacted him and he stated that his boss had allowed someone to place a downpayment on the car, unseen. I reminded him that I had voiced an interest in the car and he was supposed to send me pictures. He avoided the comment and proceded to tell me to be optimistic and maybe this other person wouldn't purchase the car. I was extremely disappointed in this dealer and felt they were unethical in their practice.
Is this review helpful? Yes | No

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