BMW of Roxbury

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840 Route 46, Kenvil, NJ 07847
Map & Directions

Sales: (877) 267-1664

Service: (973) 627-0700

Today 9:00am - 8:00pm
(Closed Now)
show business hours
Jan 2, 2017
Got right to me.. Thanks
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Dec 28, 2016
Sales person answered all my questions and agreed to keep in touch.
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Dec 28, 2016
Completely unprofessional, I drive for 1:30hrs from New York City and was told that the car I was interested in could not be test driven.
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Nov 27, 2016
The staff were very lukewarm in their response. One of the team supposed to guide us through gave a 'care a damn' attitude.
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Nov 23, 2016
Very accommodating and was quick to provide information. Didn't wind up buying here though because vehicle was not a Certified Pre-Owned.
1 of 1 people found this review helpful.
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Nov 20, 2016
We drove in from Syracuse to test drive a vehicle we saw on cargurus.com. Jerry and Nick were very personable and helpful. We ended up buying a car and couldn't be happier with the whole process and how smooth it went. They made sure we were taken care of. This was the first experience with buying a car that we felt happy about.
1 of 2 people found this review helpful.
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Nov 13, 2016
Very good experience. Have bad credit, helped me out with that problem. Now proud owner of 2012 Toyota 4runner.
0 of 1 people found this review helpful.
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Nov 11, 2016
I had a phone conversation with a salesman. He was supposed to follow up with me. I never heard from him again.
1 of 2 people found this review helpful.
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Nov 7, 2016
I bought this car. Its awesome, my sales guy Nick DiBernard is wonderful and so friendly, and the financing guys were pretty darned great as well!!
2 of 3 people found this review helpful.
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Oct 25, 2016
Great experience all around. You need a new or used BMW this is the place to go see. Thanks BMW of Roxbury!!!
2 of 3 people found this review helpful.
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Oct 7, 2016
Bpricej
5
Car color and content did not match pictures and description on-line. Other car that I also asked about was not ready to be driven.
1 of 1 people found this review helpful.
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Sep 26, 2016
The dealer kept changing the internet price for the vehicle/
2 of 2 people found this review helpful.
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Aug 28, 2016
Very good follow up and service on my inquiry
0 of 1 people found this review helpful.
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Aug 2, 2016
They returned my call in 2 days car had deposit was told if deal falls through would call never called back
1 of 1 people found this review helpful.
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Jul 26, 2016
I inquired about a used BMW and requested a phone call. Did not receive a phone call. I then emailed. I received an email saying the car was available and to go there (45 mi away) or call. I called the salesman directly, left a message and never received a call back.
2 of 2 people found this review helpful.
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Jul 7, 2016
Honest & accommodating
0 of 1 people found this review helpful.
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Jul 3, 2016
Excellent experience. The dealership offered a car at a terrific price then worked with us to pare down expense even further. I would recommend this dealership to others without qualification.
1 of 2 people found this review helpful.
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Jun 23, 2016
very well
0 of 1 people found this review helpful.
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Jun 8, 2016
Dave17d
They responded right away. Unfortunately the color wasn't what I was looking for. It looked Gray in the images when in fact it was Green. They understood and haven't contacted me since.
0 of 2 people found this review helpful.
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May 30, 2016
I drove over 2 hours to go see this vehicle and waited 2 hours before anyone spoke with me. I was not a happy camper and I didn't even leave with the car I wanted.
2 of 2 people found this review helpful.
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May 30, 2016
Phbruce
very responsive. Just couldn't make a deal.
0 of 1 people found this review helpful.
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May 25, 2016
The actual mileage did not match the listing and the carfax was confusing showing multiple sold transactions but 1 owner
1 of 1 people found this review helpful.
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May 3, 2016
This dealership was very unprofessional. I called about a car I was interested. Told the salesman I would be driving out the next day with my husband to take a look. He said he would call me in the am to verify it was still available and I did NOT get a call. I called twice and did not get a call back until 2pm and was told it was sold. These people are rude and I'd never recommend doing business with them!
1 of 1 people found this review helpful.
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Apr 30, 2016
good experience. tried to work a deal out.
0 of 1 people found this review helpful.
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Apr 3, 2016
Slow follow up if you are inquiring from out of state . Online chat agents are also useless . I was interested in a vehicle but the slow follow up and lack of interest made me purchase elsewhere .
2 of 2 people found this review helpful.
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Mar 16, 2016
ratatouillo
5
Tried to lure me down to look at a car they cannot sell due to a recall.
1 of 1 people found this review helpful.
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Mar 16, 2016
By far the worst experience I have ever had !!!!!! Told manager that I would be leasing other vehicles from them but he didn't care, he was extremely rude and unprofessional.....basically told me that if i didn't want to pay what they where asking they would offer the car to some one else after i drove 2 hours away seriously.....then he gave me some lame excuse how they missed print the add on the vehicle....I had bought over 15 bmw from previous dealer and I have never been insulted and treated like this I will never do business with them again....after two days vehicle needs alot more than anticipated window don't work,door lock doesn't lock,passenger seat doesn't tilt,loud noise coming from rear ( subframe is damaged ) Be extremely careful when buying a used car from bmw of roxbury make sure you take vehicle to a different shop and have it checked out prior to buying will save u lots of time and headaches good luck out there ....
1 of 2 people found this review helpful.
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Mar 14, 2016
waiting for a revised pricing. They said they would call me back but did NOT
0 of 1 people found this review helpful.
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Mar 3, 2016
Great service, and I was please.
0 of 1 people found this review helpful.
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Feb 9, 2016
dealer was very clean and nice. sales guy was very helpful
0 of 1 people found this review helpful.
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Feb 1, 2016
Car and price were as discribed. Salesman even had a small ding removed prior to delivery.
0 of 1 people found this review helpful.
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Dec 14, 2015
Very responsive, good to do business with
0 of 1 people found this review helpful.
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Dec 2, 2015
Diandrew1961
Drove 90 minutes to see car on assurance from salesman Nick that the car was available. Upon arrival he advised that the car was under contract but that the buyer had a credit problem so he had been told by his manager to "sell the car". I test drove the car, loved it and sat down to close the deal. The salesman went to check on a warranty and returned and said "Sorry, the car has been sold and is being delivered today". Awful experience.
2 of 2 people found this review helpful.
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Dec 1, 2015
Very helpful, ended buying another BMW X1
0 of 1 people found this review helpful.
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Nov 30, 2015
Very good, dealer call very quickly.
0 of 1 people found this review helpful.
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Nov 2, 2015
Responded was extremely helpful, just found another vehicle. Thanks for the help everyone there.
0 of 1 people found this review helpful.
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Sep 30, 2015
Said the car was sold and it was still available
1 of 1 people found this review helpful.
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Sep 20, 2015
I have to say that I never been to a dealer ,that will treat you with so much respect , and also the salesman it was great , he's name is Ramon , the person that work in the finance department , is so polite respectful and always giving you the best octions that will work better for you ., highly recommend this dealer., thank you BMW of Roxbury
1 of 2 people found this review helpful.
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Response from BMW of Roxbury:

Argenis,
Thank you for your recent feedback, we are pleased to hear of your service. We look forward to servicing your automotive needs for years to come. Best Regards, Management Team
Sep 11, 2015
I didn't end up getting to the car I wanted in time, but they were very friendly, responsive, and helpful when I contacted them.
0 of 1 people found this review helpful.
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Response from BMW of Roxbury:

Hi Kevin,
Your feedback is greatly appreciated. We take pride in what we do, and every customer or review is very important for us. Best Regards, Management Team
Jul 25, 2015
They have been advertising a car for sale and have been promising for two weeks that it will show up the following week and has never shown up How could you advertise a car for sale I don't even have it on your lot
0 of 1 people found this review helpful.
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Response from BMW of Roxbury:

Hello Ken,
We are part of a 20 store franchise and at times there ae vehciles that get transfered to our direct center. We are working on addressingf the issue.. We would like to invite you in and personally handle your acccount. Best regards, Management Team
Jul 9, 2015
I never visited the dealership and only communicated with a salesman via email. During that time (5 days) the price of the car went from 29K to 30K to 31K by the 5th day. I also noticed the mileage increased from 5K to 8K in 5 days. Although my experience was limited, it seems the dealership was a rather shady with both the price and mileage.
3 of 3 people found this review helpful.
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Jul 3, 2015
the dealer puts photos of different car, when I called they said no damages nor accidents, when I went the car had a lot of damages, milage is different!!! very disappointing we drove more than 2 hours to see the car, I will never try them again
1 of 1 people found this review helpful.
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Jun 26, 2015
Nick got the job done
0 of 1 people found this review helpful.
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Jun 17, 2015
Very easy to work with & they had the car I wanted.
0 of 1 people found this review helpful.
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Apr 15, 2015
Auto advertised was not available
1 of 1 people found this review helpful.
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Mar 30, 2015
axele
bait and switch. called the dealer right after the car was posted. There were not even pictures up yet. "Oh yeah - well this car already sold, but we have other exciting specials..." The next day the car was listed on additional other internet car sales platforms. After it had supposedly already sold the day before. Safe your time. Avoid this seller.
2 of 2 people found this review helpful.
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Mar 25, 2015
3k hidden fees over listed price for a traded in Maxima (before tax)
1 of 1 people found this review helpful.
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Mar 11, 2015
Michael Pollio good sale man not pushie show you the exact car your ask for. The car was just as he describe on the ad.
0 of 1 people found this review helpful.
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Mar 1, 2015
They don't reply on time and least interested in leads. Not a customer centric attitude.
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Old Dealer Reviews

Feb 20, 2015
They won't finance any out of state purchase. Not worth it and their customer service was awful!
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Dec 30, 2014
Great
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Dec 24, 2014
Quick response...had vehicle but chose another vehicle elsewhere
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Dec 6, 2014
Hlrfdny
contacted dealer received email from internet sales manager said the vehicle already had a deposit. Said they would contact me if the deal fell through. Never heard from her again a week goes by and the price is dropped on this website. They tried to get me in the dealer to look at other vehicles, I don't believe this vehicle was ever available at this price. I was already per approved for financing.
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Dec 1, 2014
everyone was great! there was no pressure on anything
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Jul 19, 2014
Price advertised on CarGuru was a "mistake"; and was actually $7,000 more on their own website. Bait and switch tactics. Not worthy of a BMW franchise.
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Jan 25, 2013
The car I inquired about was sold, but the dealer will not stop calling insisting they have something else I want. Very annoying.
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Sep 21, 2012
said no to my offer and then raised the price on cargurus $1000 the next day. Would deal.
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Feb 28, 2012
They would not honor the price advertised on your site! They said they could do at best 300 dollars higher than the advertised price. Then when I registered complaints about the pricing of the vehicle they would only come down 100 dollars above the price advertised. I refused the deal. The lost their integrity with me. I would never be able to trust a place like this again. Shady business to me!!!
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