BMW of Roxbury

Excellent customer service! No pressure!

The employees were to the point and direct about the condition of the vehicle. I got a good deal on a low mileage car so I'm leaving 5 stars.

Great dealer great service

Reasonable response time. Honest and told be someone already put a deposit on car. Instead trying to bait and switch me like most dealers would do, and for that alone i give this dealer 5 stars

Good communications

Great from beginning to end. Jerry was excellent. He came in on his day off. I drove home in the car I want. The one hour and 24mins drive was worth it. Thank you.

Good follow up

Received a fast response and answered all questions.

Quick reply to follow up a test drive.

I asked him to book the car but next day he send to me hey customer the car has been sold it was very bad

Unfortunately the vehicle was sold the previous day. I found another vehicle thru CarGurus which I purchased. The dealer offered to search for a comparable vehicle although I declined the offer.

Experience was great. Very helpful with all my questions and concerns

The dealer rep contacted me a couple of times and was thorough in answering y questions.

Nice

I had s very nice experience . From the moment I walked in the doors I was greeted and attended to. All the sales reps were awesome and my Sales guy Nick was very forth coming honest and patient . Very professional and knowledgeable. I would recommend this dealership .

Quick to respond initially and very helpful. However, I am still awaiting an answer to a question posed at 11:40a yesterday. Based on initial contact, though, I would feel comfortable purchasing from this dealer.

excellent dealer. quick follow up, professional, high knowledge of the vehicles, very helpful and great to do business with.

Bought a car from BMW of Roxbury, and had a great experience! I flew in, and everything was as they said it was.

Only inquired. response was quick and professional

Excellent, purchased the car from Nick

Not at all professional! Sales person was slow and let me wait in between wihile helping other clients without explaining.Told me to wait so jocularity find out some more info,but went to finish another client! Waited 40 min.and then left!

I thought I had found the car I was searching for at the price I wanted to pay. I discussed with the sales manager that I had financing in place and that I was ready to pay their internet price. The deal sheet came in with an additional set of fees on top of the admin fee. The price became contingent on financing with the dealer with minimum score of 720. I requested explanation and never heard back. I then checked yelp and more than one similar complaint. I'm glad I didn't proceed further

Very good price

Got back to me on time and answered my questions.

When I 1st arrived to come see a pre-owned vehicle that I scheduled in advanced to test-drive, they had detailed and prepped the wrong truck (white truck instead of black too), sham on Ramon the salesman for this since all communications were via email so there was no room for error. After taking over an hour after my arrival to finally see the truck I came to look at, it was in the process of being detailed but was FILTHY even still... Cigarette ashes, scuffs, scratches, etc. Clearly a highly abused vehicle. Now the worst part. These cars apparently go through a multi-point inspection; they did not even have a working key for this truck. The excuse was it would take 2 hours to program, but after spending well over 5 hours at the dealership, they had more than enough time to repair it. There were also some other very minor items with the truck that should have been taken care of WAY before they would even show this to a customer to sell. This is not a dealership that takes pride in their cars or customers, I did purchase the truck but highly regret in doing so. The salesman DID offered to send a loaner car to our home to take care of all these issues when I left with the truck that night but when I emailed and called him over the next 2 days and he FAILED to help rectify the issues. OH! and the pictures of the truck online did NOT match the actual truck. Save yourself time any avoid this dealership.

contacted me right away

This dealership has bad customer service. I have called numerous times to put a deposit on a vehicle while I travel to get to the dealership. I have been place on hold until I finally hang up. I sent numerous emails and no one has replied. I left my number with someone who claim to be the manager and still no phone call. I am now skeptical doing business with such dealership if this how they treat you before the sale.

Very nice staff. Attentive. Relaxed showroom. Plenty of inventory. Low prices. Happy with my purchase.

Worst service ever they don't answer there calls or messages Erik told me he'd put a car aside I drove an hour away to find out he sold it horrible customer service they lie

bought this car

Very responsive

contacted and gave warranty information. neutral, no further dealing

Comfortable and relax dealership, no pressure. We felt welcome .

Great experience with this dealer. Nick took the time to explain all the car features.

I spent 7 hours there, wound up getting a brand new 2017 X5 with zero miles on it, I watched it come off the delivery truck. The salesperson Nick was the best I've ever dealt with, funny, energetic and down to earth. I would definitely go back there for my next car even they're 2 hours away from me.

Dealership was forcing me to go with their finance company which was giving a higher finance rate than what I was pre-approved for by my credit union.

Got right to me.. Thanks

Sales person answered all my questions and agreed to keep in touch.

Completely unprofessional, I drive for 1:30hrs from New York City and was told that the car I was interested in could not be test driven.

The staff were very lukewarm in their response. One of the team supposed to guide us through gave a 'care a damn' attitude.

Very accommodating and was quick to provide information. Didn't wind up buying here though because vehicle was not a Certified Pre-Owned.

We drove in from Syracuse to test drive a vehicle we saw on cargurus.com. Jerry and Nick were very personable and helpful. We ended up buying a car and couldn't be happier with the whole process and how smooth it went. They made sure we were taken care of. This was the first experience with buying a car that we felt happy about.

Very good experience. Have bad credit, helped me out with that problem. Now proud owner of 2012 Toyota 4runner.

I had a phone conversation with a salesman. He was supposed to follow up with me. I never heard from him again.

I bought this car. Its awesome, my sales guy Nick DiBernard is wonderful and so friendly, and the financing guys were pretty darned great as well!!

Great experience all around. You need a new or used BMW this is the place to go see. Thanks BMW of Roxbury!!!

Car color and content did not match pictures and description on-line. Other car that I also asked about was not ready to be driven.

The dealer kept changing the internet price for the vehicle/

Very good follow up and service on my inquiry

They returned my call in 2 days car had deposit was told if deal falls through would call never called back

I inquired about a used BMW and requested a phone call. Did not receive a phone call. I then emailed. I received an email saying the car was available and to go there (45 mi away) or call. I called the salesman directly, left a message and never received a call back.