Auto Haus
100 Greene Dr
Yorktown, VA 23692
Sales: (757) 690-1094 |
Service: (757) 898-7121 |
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8:30am - 6:00pm
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37.181800842285156
-76.4833984375
Yorktown, VA 23692
Auto Haus
100 Greene DrYorktown, VA 23692
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Matt
Jun 10, 2017
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Barry
May 17, 2017
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Brian
Apr 8, 2017
This was the worst experience of my life. I drove an hour just to test drive the car and buy it, arrive at the dealership and they soled the car. They did not contact me to let me know they sold the car. That was so unprofessional I call the manager and he acts like he doesn't care about the situation. I advise no one to buy from this company.
Response from Auto Haus:
Brian we are sorry you missed the vehicle. We sold the car minutes before you showed up! We price our cars extremely aggressive and they go fast! We hope to help you in the future. Sincerely, Auto Haus Staff
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Eric
Apr 7, 2017
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John
Mar 15, 2017
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Mike
Feb 21, 2017
They seemed pretty fair. Certainly much LESS PRESSURE THAN THE BIG DEALERS. In the end I got a car that was $2000 less than KBB private party value.
I'm sure they made some money... but the bottom line is they were very professional and I paid a price I can live with.
Response from Auto Haus:
We are glad we could assist you! Thank you for the review.
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Helen
Aug 4, 2016
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James
Jul 30, 2016
My wife and I drove over two hours to purchase this vehicle and the experience could not have been better. Chai and Dale were great to work with, and we are really enjoying our vehicle. Thanks again to Chai and the Auto Haus employees.
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David
Jul 3, 2016
I was contacted immediately after submitting my question about this vehicle. The salesman contacted me by both e-mail and phone. When we talked, he listened to my questions and concerns and did not push me to make a decision immediately. I did want a vehicle when a sunroof so this one was not for me. I will continue to conduct business with this dealership.
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Aaron
May 7, 2016
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Michael
Apr 10, 2016
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donovan
Mar 13, 2016
Very good buying experience no pressure,
professional yet congenial. Rafael (Raffy) was
friendly and laid back he made sure I received
the info I needed. They were willing to negotiate
and I was able to purchase the vehicle within
our set price range. 2 minor complaints though,
I was independently financed yet Raffy wanted
SSN, which I gave but turned out to be
unnecessary, and the other thing the vehicle
had a very strong pet (dog) odor which
remained even after they cleaned the vehicle
and my allergies kicked in on the way home
miserable ride.
CarGurus
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Michael
Feb 4, 2016
Got back to me fast and every day after, aggressive sales
tactics.
Response from Auto Haus:
Michael, I am glad our team responded quick! We try to made sure you have all the information you need. If I can do anything for you in the future please let me know. -Austin General Sales Manager
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Triston
Dec 13, 2015
They helped me every step of the way.
They treat you with respect and dignity,
they also don't rush you to buy any of the
vehicles they have on their lot. I highly
encourage anyone to visit them.
Bob was the greatest salesman ever!
Response from Auto Haus:
Thank you!
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Adi
Nov 20, 2015
Expect hidden fees 'misunderstandings'
that cost hundreds and falsely alleged
'mandatory' charges. Otherwise they are
ok, being assertive got us a good deal.
Response from Auto Haus:
Adi, I am sorry if there was some kind of misunderstanding. All of our fees are listed clearly. We made sure to email you with all of the details. If I can do anything for you in the future please let us know. We hope you enjoy the new car!
CarGurus
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stan
Oct 20, 2015
Great company to work with Chai and Dale are very professional and understand the issues of buying a car on line and the issue of arranging shipping and providing excellent follow up on all issues associated with my purchase of my car - Thanks Guys - You are both a credit to Auto Haus
Response from Auto Haus:
Thank you very much for the nice review!
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Kennon
Sep 28, 2015
I spoke with Dale and his
knowledge of the car was not
great. He was very quick to
respond, but that benefits him
more than me. Once we chatted
about the budget he couldn't get
Off the phone fast enough. Did
not feel that my best interest were
at hand.
Response from Auto Haus:
Kennon, Thank you for taking the time to provide input. Please let us know if we can help you in the future. I assure you we will do a better job meeting your needs. Sincerely, Management
Show older dealer reviews 11
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Antwoin
Jun 4, 2015
I was contacted by Auto Haus sales manager Alston about
my experience with the company. Alston and his co-workers
where very concerned and sorry for what I went through.
And has been doing everything in their power to make it
right. I really appreciate Auto Haus for getting back in
contact with me, Thank you. I feel my business matters.
Response from Auto Haus:
Antwoin, We are sorry the vehicle was at our other location. Next time give us a call when you are on the way and we can make sure we take good care of you. We have such a large inventory and two locations it can be confusing where the vehicles are at sometimes. We will reach out to you and make sure you are taken care of!
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Richard
May 20, 2015
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Sophia
Apr 19, 2015
Dale is a whiz and gets you the
best deal available. He made the
purchase of my vehicle very
pleasant. Johnathan contacted
me once the inquiry was made
online; he was courteous,
professional and a joy to work
with in making my decision. I
would highly recommend
Autohaus.
Response from Auto Haus:
Thank you Sophia!
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kw0205
Jan 20, 2015
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marty
Apr 26, 2012
This is a great little company that deals (mostly) with high-end imports. They are as straight-forward as it gets. They have a sales person by the name of Bob who is extremely professional and upfront. Their used cars look new and my wife thought we were in a new car showroom! The owner is the buyer and he (obviously) only buys the highest quality cars at auction. Although I don't have personal experience with their mechanics, I am told by loyal customers that they would never take thier autos anyplace else for repairs. Apparently, the mechanics are well-trained and know their stuff. So, if you're looking for a "high-end" used vehicle, I give Auto Haus my highest recommendation
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