Austin INFINITI

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8140 Burnet Rd
Austin, TX 78757

Sales: (512) 220-0920

Service: (512) 220-0920

Closed Today (Sun)
Show business hours
All reviewers have been verified to have contacted this dealer – Learn More
Jan 10, 2018
Responsive
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Response from Austin INFINITI:

We do our best to be there for you, Laura! Thanks for the review. :) -The Team at Austin INFINITI
Dec 12, 2017
mfort87
Great experience! bought truck from them
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Response from Austin INFINITI:

Congratulations on the vehicle! We appreciate the 5 star review. :) -The Team at Austin INFINITI
Nov 21, 2017
Jeff Wiggins
I was really looking forward to making a deal on this truck. The salesman talked me into coming in by saying they would work with me to earn my business. When it came time to make the deal they had nothing to offer no discount or bargaining on price, and were exactly the same value (very low ball) on my trade as any other dealership. they are no better than any "high volume" dealer even though they are not considered a "high volume" dealer. very disappointing.
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Response from Austin INFINITI:

Jeff, we're disappointed to read this review. Our team as a whole is extremely diligent in working with each customer in their circumstances. Unfortunately, we were $6,000 apart on pricing to make a deal on the vehicle you had your eye on. While we are able to make adjustments on our pricing, our pre-owned inventory is competitively priced from the start to reduce the dreaded negotiation process for our customers. For that reason, we're unable to take thousands off the designated price. While we're sorry that we were unable to earn your business, we wish you all the best on your car search and
 More ...
Nov 13, 2017
Jortegon
Very quick to respond and courteous!
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Response from Austin INFINITI:

Exceptional customer service is our top priority. Thanks so much for the review! -The Team at Austin INFINITI
Oct 23, 2017
very good, very friendly
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Response from Austin INFINITI:

We're happy to hear it, Jose! Thank to you for the review. Best wishes. -The Team at Austin INFINITI
Oct 20, 2017
Hector Hernández
Seller did contact me and follow up, unfortunately the vehicle was sold and they send me other options, i did not like the options as they were more expensive
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Response from Austin INFINITI:

Thanks for your feedback and the stars, Hector. :) Because of our selection and competitive pricing, things can move quickly. We're sorry to hear that none of the alternative options worked out but thanks so much for giving us a chance! If there's anything more we can help with in the future, don't hesitate to let us know. -The Team at Austin INFINITI
Oct 3, 2017
I bought the car
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Response from Austin INFINITI:

Congratulations, Charles! Thanks for your support as a customer and happy cruising. -The Team at Austin INFINITI
Sep 12, 2017
Even though we did not purchase. We were greeted by salesperson Patricia very professional and straightforward. I highly recommend if anyone is looking for a vehicle in this dealer ask for her.
1 of 1 people found this review helpful.
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Response from Austin INFINITI:

Martha, thanks so much for your review! We're happy to hear that Patricia could assist you during your car shopping journey. If there's anything we can help with down the road, we hope you'll let us know. Best wishes. -The Team at Austin INFINITI
Sep 9, 2017
Austin Infinity was 'on their game' from the start and I was given all information I requested promptly. Sales rep Maurice was personable and did everything he could do to make the process seamless. Two trips (we live 65 miles from Austin) were needed to make up our mind, but the ultimate purchase proved to be far beyond our expectations. There is a reason they have a 4.9 out of 5 stars customer reviews (hundreds)! We are very happy with Austin Infinity as well as this classy and nearly perfect Sienna van!
1 of 1 people found this review helpful.
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Response from Austin INFINITI:

John, we're thrilled to know that your visit was smooth and enjoyable. We've worked incredibly hard to earn a great reputation and we're so happy that you gave us a try. :) Thank you for taking the time to spread the good word about us and our staff and happy cruising in your new set of wheels! -The Team at Austin INFINITI
Sep 9, 2017
They did their job quite well they followed up they were inquisitive
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Response from Austin INFINITI:

Providing excellent customer service and quality repairs are our top priority. :) Thanks so much for the review, Rob, and take care. -The Team at Austin INFINITI
Sep 5, 2017
Very helpful with the process
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Response from Austin INFINITI:

We're always here to help. :) We appreciate the 5 star review, Lana! Best wishes. -The Team at Austin INFINITI
Aug 10, 2017
it was great, they treat you like family. i love Infinity's .
1 of 1 people found this review helpful.
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Response from Austin INFINITI:

We love to hear that our staff and products met your needs, Mohan! Thank you for the review. :) -The Team at Austin INFINITI
Aug 6, 2017
Very helpful....pleasant experience!
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Response from Austin INFINITI:

We're always here to help. :) Thanks so much, Pamela! -The Team at Austin INFINITI
Jul 26, 2017
Guru91YT2
Tony Anthony Sales Rep, was very helpful in purchasing our new used vehicle. Thank You for your time & consideration Tony!!
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Response from Austin INFINITI:

Congratulations on your new-to-you vehicle! Thanks so much for choosing us and for the great review highlighting Tony. :) -The Team at Austin INFINITI
Jul 26, 2017
mau333gon
Near perfect experience, General Manager and sales rep Joe Morales were extremely professional and helpful. Responded within minutes every time I contacted them. Beware of financial team. Once you have the vehicle and bank in mind to finance proceed with caution. Understand everything you need to know and don't ask questions if you do not want a bad experience. Giving 5 stars for the professionalism from the sales rep and general manager.
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Response from Austin INFINITI:

We're so glad to hear that your visit was so pleasant overall and we appreciate the honest review. Enjoy your new set of wheels and don't hesitate to let us know if there is anything we can assist with throughout the duration of your ownership. :) -The Team at Austin INFINITI
Jun 24, 2017
5
Phenomenal experience! Joe Morales (sales) treated us like family, and the entire staff at Austin Infiniti is top-notch. I highly recommend this dealership.
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Response from Austin INFINITI:

We appreciate the kind words and the recommendation! Know that we'll work hard to continue to earn your endorsement. :) -The Team at Austin INFINITI
Jun 19, 2017
Had a great conversation with the sales representative Anthony, was very knowledgeable, and honest. I would gladly refer my friends to visit him
1 of 1 people found this review helpful.
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Response from Austin INFINITI:

We're always here to help, Kedrick! Thanks for allowing us to assist and taking the time to write us a review. :) -The Team at Austin INFINITI
May 3, 2017
Moan01
Wonderful communication!
1 of 1 people found this review helpful.
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Response from Austin INFINITI:

We aim to please and impress! Thanks for taking notice and for the review. :) -The Team at Austin INFINITI
Mar 25, 2017
Excellent service and Tyler was fantastic and easy to work with. I'll be returning to buy my next vehicle from here also
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Response from Austin INFINITI:

We're grateful for the kind words, Raymond, and want to thank you for taking the time to write us a review! We look forward to seeing you next time for your next vehicle and until then wish you all the best. -The Team at Austin INFINITI
Mar 23, 2017
danaleman2001
got email from dealer but with no description of car or at-least to let me know that they where talking about this car. contacted the dealer and they where very helpful and customer friendly. Unfortunately they had sold this car. After looking and making calls I found another one from Cargurus.com and bought that car
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Response from Austin INFINITI:

We're sorry to hear that your encounter got off on the wrong foot. It sounds like our team successfully turned the experience around, which is exactly what we hope to happen. We appreciate you understanding that sometimes vehicles move quickly and we're thrilled to know that you found the perfect vehicle you were searching for! Congratulations and happy cruising. :) -The Team at Austin INFINITI
Mar 18, 2017
Timely responses, quick and efficient negotiation and higher than expected trade value. Disappointed in dealerships delivery service of the vehicle and in my opinion was not detailed properly. Follow up from my sales person and the dealership was great.
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Response from Austin INFINITI:

We're glad to hear that your buying experience was great overall, Patrick. Howeverm it's our goal to ensure that every customer is satisfied in every way and we rely on feedback like yours to make efforts to do better. If you'd like to provide me with more details about the delivery, don't hesitate to reach out to me directly at sean.bowles@austininfiniti.com. We appreciate you taking the time to write us an honest review and look forward to serving you as apart of the Austin INFINITI family!
Take care,
-The Team at Austin INFINITI
Mar 10, 2017
Maurice was great to work with.
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Response from Austin INFINITI:

We're glad to hear this, Joe. :) Thanks for the 5 stars! -The Team at Austin INFINITI
Feb 10, 2017
Good response
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Response from Austin INFINITI:

Great communication is a priority to our team. Thanks for the high marks, Donald! -The Team at Austin INFINITI
Jan 28, 2017
Quick and easy, no pressure
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Response from Austin INFINITI:

So glad to hear this, Greg! If there's anything we can do to earn that 5th star, don't hesitate to let us know. We appreciate the feedback the review and wish you the best! -The Team at Austin INFINITI
Jan 27, 2017
. I was in parking lot looking at inventory and get a call that they were closing in 30 minutes . I drove down the road and bought a toyota avalon practically new.
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Response from Austin INFINITI:

We are disappointed that we missed the opportunity to do business but want to congratulate you on your new-to-you purchase! I apologize if the intent of our message came off the wrong way when we communicated the hours. We wish you all the best and hope to get another chance with you in the future! -The Team at Austin INFINITI
Jan 18, 2017
Outstanding Service!!!
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Response from Austin INFINITI:

Thanks so much for the great review, Marshall. We have some pretty outstanding customers, too. :) -The Team at Austin INFINITI
Jan 17, 2017
Fantastic service, very happy with the team. Thanks again!
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Response from Austin INFINITI:

Chris, we are so glad to hear you had a superior experience when visiting our dealership. We hope to have the opportunity to do business with you again in the future. Happy cruising! -The Team at Austin INFINITI
Jan 16, 2017
low balled with trade in. Came in to look the car, and another customer showed up at the same time. Did not want to work on price due to this. Salesperson was nice and building was clean, jsut did not make the deal go through
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Response from Austin INFINITI:

Agelio, we truly strive to treat everyone who visits us as an honored guest and I want to apologize if we made you feel any way other than that. While I understand your wanting to look elsewhere, I would greatly appreciate the opportunity for us to redeem ourselves. If you would consider granting us that opportunity, I will personally make certain you are treated with the utmost respect and attention. Should you be willing to give us that chance, I can be reached at sean.bowles@austininfiniti.com. I hope to hear from you soon, Sean Bowles, Sales Manager.
Jan 12, 2017
Fast responce
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Response from Austin INFINITI:

Communication is key, William! Thanks for taking notice. :) -The Team at Austin INFINITI
Dec 31, 2016
Working with this group was by far the best car buying experience I've ever had. This is inclusive of my last six purchases being brand new at high end dealerships. They way I was treated made me feel like I was buying their most expensive car at full price with cash.
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Response from Austin INFINITI:

Providing a one-of-a-kind buying experience is among our top priorities, Rebekah. Thank you so much for taking notice and taking the time to spread the good word about our dealership. We wish you all the best! -The Team at Austin INFINITI
Nov 7, 2016
Very professional- we live far so we were able to do everything through email! When we got to the dealership we were very pleased with how the paperwork was ready and final numbers all matched what was discussed. Juan and Stephanie were amazing - I bought my first infinity QX80 and I'm so excited!!!
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Response from Austin INFINITI:

Welcome to the INFINITI Family, Melissa! We do our very best to make each transaction smooth from start to finish. We're happy to hear your visit was no exception. Happy cruising! -The Team at Austin INFINITI
Aug 26, 2016
Reasonably priced, great service center, knowledgeable employees, and not too 'salesy'.
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Response from Austin INFINITI:

We do our best no to be overly "salesy", Brianna. Thanks for taking notice! -The Team at Austin INFINITI
Aug 10, 2016
Very friendly and prompt service. No hassle. Great support from Gerry. Makes the whole experience pleasant
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Response from Austin INFINITI:

We want every customer to have the same, pleasant experience you did, Alastair! Thanks so much for the great review. -The Team at Austin INFINITI
Jul 2, 2016
First visit no one knew where the car was. Set up a second visit, but when I got there the car was 'in the shop.' Set up a third visit - email said the car was there. When I got there, the salesman said the car had just been sold. Not a good experience.
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Response from Austin INFINITI:

David, we want to apologize for your experience because this does not sound like the usual customer service that we strive to provide. We do price cars competitively to move them quickly but we should have communicated that with you more proactively. We clearly dropped the ball and I know that our team can do better. If you're still in the market for a vehicle, please reach out to me directly at joy.morales@austininfiniti.com and I will ensure that you have a much smoother visit! - Joy Morales, Sales Manager
Jun 26, 2016
great follow up. But the car was sold before I could get there. No ones fault but my own. Would return there in a heartbeat.
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Response from Austin INFINITI:

We appreciate the kinds words, Michael! Thanks for your support :) -The Team at Austin INFINITI
Jun 26, 2016
Low pressure, very friendly environment. Maurice listened to what I wanted, and made it happen. Simple, painless transaction!
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Response from Austin INFINITI:

Congratulations on your purchase, Carol! It's great to hear that Maurice made it as painless as possible. Happy cruising! -The Team at Austin INFINITI
Jun 18, 2016
EdSpice911
Good
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Response from Austin INFINITI:

Thanks, Ed! -The Team at Austin INFINITI
Apr 7, 2016
Perfect
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Mar 29, 2016
great to contact me w/ details.
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Mar 25, 2016
sold the car after my appointment and didn't even make a courtesy call saying the car was sold
1 of 1 people found this review helpful.
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Mar 7, 2016
Great experience - very confident in the transaction
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Feb 18, 2016
Fabulous all around!
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Feb 15, 2016
Ended up buying brand new coupe.
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Jan 26, 2016
I bought the car I wanted from Austin Infiniti, great service and overall experience with their dealership.
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Read 37 old reviews
Jan 5, 2016
No much negotiable on used cars. Not much inventory to choose.
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Dec 21, 2015
Agreed to lower selling price if I would make the 4-hour round trip to test drive car. Ended up deciding to go with a lower model vehicle, but their willingness to accommodate my request was admirable.
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Dec 10, 2015
Great bunch of people, just was not what I was looking for
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Dec 6, 2015
They did call me back bout the vehicle I inquired about . The price was too high for vehicle I was looking at . I found another Acura TL same year for $1000 more and 50000 less miles . They wouldn't drop the price on the vehicle when I ask them about them dropping it .
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Nov 25, 2015
They were excellent to work with. No hassle or haggling, gave bottom line price immediately. Jerry Lee was low key, relaxed, and non pressuring.
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Nov 23, 2015
Attentive in what I was wanting to purchase.
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Nov 8, 2015
they responded right away and were not hard sell - even when I had an emergency alst week and could not get back with them. Good people.
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Nov 5, 2015
Would never do business here. Bad business ethics. They sold a truck right out of our hands.
1 of 1 people found this review helpful.
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Oct 14, 2015
Friendly, professional, direct and to the point. Enjoyed.
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Oct 4, 2015
very professional team
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Sep 1, 2015
Ok sold already
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Aug 21, 2015
Really good
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Aug 13, 2015
kaw1971
Smooth transaction and everyone at the dealership was fantastic! Such a great experience!
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Jul 10, 2015
Timothy, Bill, and Chris all met my expectations. It was a good experience.
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May 31, 2014
I had a wonderful experience Akeim was excellent
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May 12, 2014
We appreciated the low key approach of our salesperson.
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Mar 26, 2014
Good
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Feb 21, 2014
Great experience!
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Feb 11, 2014
Chris corn took very good care of me.
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Jan 13, 2014
Poor service. Inattentive Sales Personnel
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Oct 30, 2013
Troy at Austin Infiniti is phenomenal. I'm in Korea at the moment and have had back and forth contact with him for the past month regarding the vehicle I'm interested in. He's been extremely patient,helpful, and informative with all the questions I've had and me changing my mind constantly. Possibly the best interaction I've had with a dealer in the past 4 months (which is how long I've been searching for a vehicle). Would definitely recommend Austin Infiniti!
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Sep 21, 2013
Low pressure sales, friendly service for test drive.
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Apr 5, 2013
Sale rep was rude and unprofessional. They need to learn how to provide a great customer service if they want to be successful in sale.
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Mar 18, 2013
Took off work after he told my wife we could come down to pick up the vehicle we bought, and we got to Austin (about an hour drive) when he called and said they couldn't finance us. I was pretty pissed - the Army doesn't like it when you take off work to go get something done and it falls through. David was very helpful, but he should have run the credit app before we got there. He gave us numbers to call to find our own financing, and one company said the dealership KNOWS they won't finance anything over 5 years or 100,000 miles. Waste of time. Pretty unhappy. Wouldn't recommend because of the inefficient, unprofessional way they did not handle the financing before telling us everything was set we just had to come down to sign papers and pick up the vehicle. Might recommend, if you come in with your own financing.
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Jan 25, 2013
Still dealing and they want my business.
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Dec 30, 2012
Very good
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Dec 25, 2012
Good, when I said I was not interested but ave them other ideas, they searched for things that might match.
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Dec 14, 2012
A pleasure to talk to . Didn't buy the car had sold already
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Oct 13, 2012
This dealer was very good he sent me email twice to check back if I was still in market to buy the car.
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Oct 11, 2012
Quick responses.
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Aug 13, 2012
Quick response, provided detailed information and stayed on top of the opportunity.
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Aug 8, 2012
CharlieK
Great people and professional service.
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May 25, 2012
Wonderful buying experience!
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May 14, 2012
found my car thanks to you.
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Apr 25, 2012
Cost not negotiable.
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Feb 7, 2012
Cardad
Excellent experience. Knowledgeable salesman regarding both Infinity and Lexus products. Smoth process. No pressure. Fair price. The dealership had done work to bring the 2007 used Lexus up to snuff - putting on new tires and new brake pads so I had confidence in what I bought. Also offered a good extended warranty. I would buy from them again.
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Nov 24, 2011
Saw the car online and had a salesman that was very professional and courteous. made the deal over the phone and the closing only took 15 minutes with no hidden surprises.
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