Auffenberg Kia

106 Auto Ct
O Fallon, IL 62269

Sales: (618) 223-5800

Service: (888) 460-1245

Today 9:00am - 8:00pm
(Closed Now)
Show business hours
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Nov 29, 2016
After purchasing, I found out that the spare tire key, that was suppose to be replaced with the spare tire kit, was not replaced. I found this out when a fifth wheel was to be installed and needed to have the spare tire out of the way, costing me time, money, and anxiety. It took 2 months of multiple unreturned calls, 1 wrong part sent to me, and a spare tire taking up space in the truck bed before getting a new lock and key that I have to spend money to get replaced or try and replace myself.
1 of 1 people found this review helpful.
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Oct 10, 2016
After calling to confirm a 9:00 am appointment I drove 45 mins for a test drive to be told when I got to the dealership that the vehicle had sold the night before The appointment to test drive had been made and confirmed at 8:30 the previous night, they close at 9. Why did they not tell me this on the phone when I called to confirm in the morning? Also, when I arrived at the Kia I was told to go to the used car lot. When I arrived at the used car lot, the person I was to meet did not come out of his officer even to meet me, but instead another salesman told me this vehicle had sold the night before and would I be interested in a 2007. BAIT and SWITCH.
5 of 6 people found this review helpful.
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Oct 4, 2016
Everyone was super friendly and helped me with my purchase. I've bought other cars in the past and I never enjoy talking to car salesmen, but the people here just want to help you out and don't try to push a bunch of unnecessary extras on you; very easy going and fun to talk to. I highly recommend going here to purchase your next car. The car wasn't sold by Auffenberg Kia, but rather the Auffenberg used car lot which is further back in the complex.
1 of 1 people found this review helpful.
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Sep 20, 2016
good response, but to far for us to go
1 of 1 people found this review helpful.
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Sep 19, 2016
Vehicle was sold prior to my arrival. Didn't like the way the situation was handled. First they said the vehicle was available, when I arrived the person was finishing up his paperwork to buy.
4 of 4 people found this review helpful.
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Sep 13, 2016
The dealership failed to tell me that, despite me putting a car on hold for a week, that it was vandalized four days before I arrived there. It also smelled like smoke and that was not disclosed.
2 of 2 people found this review helpful.
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Sep 2, 2016
jlombard
They did great with us. Price was right. Test Drive to driving off the lot in 2hrs.
1 of 1 people found this review helpful.
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Aug 21, 2016
Great experience, loved working with these guys. Got us where we needed to be on a payment . Got ud in the car that my wife and I absolutely love. Thanks Brad and the auffenberg team keep up the great work, we will be back.
1 of 1 people found this review helpful.
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Jun 29, 2016
I am still thinking on this.
Is this review helpful? Yes | No

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