Auffenberg Kia

106 Auto Ct
O Fallon, IL 62269

Sales: (618) 223-5800

Service: (888) 460-1245

Today 9:00 AM - 8:00 PM
(Closed Now)
Show business hours
All reviewers have been verified to have contacted this dealer – Learn More
Nov 29, 2016
After purchasing, I found out that the spare tire key, that was suppose to be replaced with the spare tire kit, was not replaced. I found this out when a fifth wheel was to be installed and needed to have the spare tire out of the way, costing me time, money, and anxiety. It took 2 months of multiple unreturned calls, 1 wrong part sent to me, and a spare tire taking up space in the truck bed before getting a new lock and key that I have to spend money to get replaced or try and replace myself.
1 people found this review helpful.
Oct 10, 2016
After calling to confirm a 9:00 am appointment I drove 45 mins for a test drive to be told when I got to the dealership that the vehicle had sold the night before The appointment to test drive had been made and confirmed at 8:30 the previous night, they close at 9. Why did they not tell me this on the phone when I called to confirm in the morning? Also, when I arrived at the Kia I was told to go to the used car lot. When I arrived at the used car lot, the person I was to meet did not come out of his officer even to meet me, but instead another salesman told me this vehicle had sold the night before and would I be interested in a 2007. BAIT and SWITCH.
5 people found this review helpful.
Oct 4, 2016
Everyone was super friendly and helped me with my purchase. I've bought other cars in the past and I never enjoy talking to car salesmen, but the people here just want to help you out and don't try to push a bunch of unnecessary extras on you; very easy going and fun to talk to. I highly recommend going here to purchase your next car. The car wasn't sold by Auffenberg Kia, but rather the Auffenberg used car lot which is further back in the complex.
1 people found this review helpful.
Sep 20, 2016
good response, but to far for us to go
1 people found this review helpful.
Sep 19, 2016
Vehicle was sold prior to my arrival. Didn't like the way the situation was handled. First they said the vehicle was available, when I arrived the person was finishing up his paperwork to buy.
4 people found this review helpful.
Sep 13, 2016
The dealership failed to tell me that, despite me putting a car on hold for a week, that it was vandalized four days before I arrived there. It also smelled like smoke and that was not disclosed.
2 people found this review helpful.
Sep 2, 2016
jlombard
They did great with us. Price was right. Test Drive to driving off the lot in 2hrs.
1 people found this review helpful.
Aug 21, 2016
Great experience, loved working with these guys. Got us where we needed to be on a payment . Got ud in the car that my wife and I absolutely love. Thanks Brad and the auffenberg team keep up the great work, we will be back.
1 people found this review helpful.
Jun 29, 2016
I am still thinking on this.

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