Audi South Coast

I really wanted to buy the Audi W12 but despite the ad claiming they had "complete maintenance records" on the vehicle, they couldn't tell me much about the actual work done. Thus, I passed on what could have been a great vehicle.

Didn't have the inventory I was looking for..

good quick response

Horrible sales training.

Kostya made the deal go smoothly as he could. We were able to work out a deal to meet both of our needs. The finance manager was the fly in the ointment, but the salesman was great. They make you fill out unnecessary finance forms so they can run your credit and try to sell you financing even when you don't need or want it. This is not unique to them. All dealers do it but it taints the experience

I got my pre-owned Lexus Rx from Commonwealth Audi. It was a good deal but they wanted me to pay by cash because of my international driver license. The bank only had 20 dollar bill for me. Therefore, CA had two guys counting the money in their office, which I think only happened to me to buy a car in a third world country 10 years ago. Everything went smootly until the day I picked up my car. I had my friend drove me in. The sales manager wanted to take a photocopy of my friend’s local driver license, which made my friend feel uncomfortable and refuse to do so. The sale manger claimed that this is under the law. For international driver license, the one must have someone with local license to drive the car off the dealer. I don‘t know it’s true or no. It took me another hour to drive back to my home town to pick up my another friend who was wiiling to show his local driver license. However, I got the call from the sale manager who left a message on my phone and said it was ok now as long as I show my foreign driving license. I spent 4 hours back and forth just to pick up my car for what I had fully paid in cash. After all these, I still think CA is a good dealer, but they need to work on their regulation. Oh, by the way, Mike is very nice person who sold me the car.

I didn't buy from them but maintained contact with Jay and he was very professional and courteous. The only reason I did not buy from him was that I found the Mercedes of my dreams. Thank you.

my best car buying experience to date. very friendly, professional frank and circumspect about the very competitve CPO market. no pressure. Raj is an excellent salesman.

Most enjoyable car buying experience I have ever had, if that is possible.

good

they didnt't have a car for me

If you are looking for honesty and good people to do business with, don't go to Commonwealth Pre-Owned. RUN AWAY or you will be sorry! These are very shady and unprincipled people. Despite having my credit union cut a check for a vehicle based on my very stable 814 credit score, which they were aware of, on November 30, 2012, the dealer sold the car with which I had interest after promising to deliver the vehicle to my home just three hours earlier. Are you kidding me? This was something the salesman volunteered to do to in order to get the vehicle off the lot that night and meet his month-end sales goals. The manager with whom I spoke was non-apologetic for failing to honor their promise and supported the dishonest salesman whose primary interest was admittedly qualifying for his "bonus" by the last day of the month. They took no responsibility for their behavior and offered no apologies and were arrogant about indicating that all their cars are "up for grabs" and if I didn't get the vehicle I wanted, it was my fault. These guys have absolutely no conscience or customer service values and will say or do anything to get a sale. In their minds, the customer is not right, they are just a commodity. Well, so much for customer service 101. Have they not heard of “customer referrals or return business?” Can't believe they actually treat people this way.

Truck was listed at a fair price- didnt have much wiggle room. Sales person was pleasant and the process, for me, wasn't that drawn out. Was in and out in about 1.5-2 hrs.