Audi Beverly Hills

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8850 Wilshire Blvd, Beverly Hills, CA 90211
Map & Directions

Sales: (424) 281-5600

Service: (888) 903-4439

Today 9:00am - 8:00pm
(Closed Now)
show business hours
Mar 9, 2017
Contacted right away, went out of their way to try to get car in clients hands.
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Response from Audi Beverly Hills:

Hi Miguel,

Thank you for your feedback. We are happy to hear that our team went above and beyond to provide you with exceptional service and get you into the car of your dreams. If we can be of any further assistance, please feel free to contact us.

Best,

Heather Lewis
Client Care Manager
Feb 17, 2017
Minx_925
They called to inform me that they sold the car. I appreciated that very much.
Is this review helpful? Yes | No

Response from Audi Beverly Hills:

Hello Minx_925,

Thank you for sharing your feedback. We are happy to hear our team exceeded the level of your expectations. Should you need any further assistance, please don't hesitate to reach out.

Sincerely,

Heather Lewis
Client Care Manager
Feb 7, 2017
Sorento_664
Responded to all of my questions promptly and kept in contact.
Is this review helpful? Yes | No

Response from Audi Beverly Hills:

Hello Sorento_664. Thank you for sharing your feedback. Our team is happy to hear we exceeded the level of your expectations. Should you need any further assistance, please don't hesitate to reach out. Best, Heather Lewis-Client Care Manager
Feb 7, 2017
They have a hard time responded to you in a timely manner. It takes a full day or more. This behavior is normal as I have been in contact with multiple representatives there and they all work off of the same response clock.
Is this review helpful? Yes | No

Response from Audi Beverly Hills:

Hi Tim,

My sincerest apologies in any time delay you may have encountered when visiting us.  I am curious to know what has led you to this conclusion, and welcome the opportunity to speak with you. Please contact me at your earliest convenience, my direct line is 424-284-5692.

Kind Regards,

Tashi Scott – Guest Experience Advisor
Jan 20, 2017
Easy Purchase.
Is this review helpful? Yes | No

Response from Audi Beverly Hills:

Hello Ed,

Thank you for your feedback. Our team strives to make finding the car of your dreams an easy and memorable process. If you have any suggestions as to how we can improve to gain a 5-star rating from you, please don't hesitate to let us know.

Best,

Heather Lewis
Client Care Manager
Jan 11, 2017
Very responsive by email.
Is this review helpful? Yes | No

Response from Audi Beverly Hills:

Hello Alida,

Thank you for your feedback. Our team strives to provide all of our guests with 5-star service, always. That being said, what could we do to improve to gain that fifth star? If you have any suggestions or if any questions may arise, please don't hesitate to reach out to us.

Kind Regards,

Heather Lewis
Client Care Manager
Dec 12, 2016
Dealership responded quickly and we bought the car. This car was for our son. My son was promised an auxiliary cord by our salesman. and we were told it would be mailed to us immediately. We have never heard from this dealership again. And yes. I have called. They also managed to only give us 1 key. Buyer beware they do NOT follow up or honor their word. It's a real shame that better examples were not set by those adults at this dealership!
3 of 4 people found this review helpful.
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Response from Audi Beverly Hills:

Hello,

Congratulations on the purchase, we hope your son is enjoying his new Audi.  Our a goal is to always ensure customer satisfaction and deliver a world class experience. I  would like some clarification to your allegations, If you would be so kind to contact me on my direct line, my number is 424-281-5692.

Kind regards,

Tashi Scott – Guest Experience Advisor
Dec 12, 2016
I live 150 miles away from the dealership. It the dealer was a little more willing to negotiate on the phone I might have made the trip, but he was reluctant to really discuss prices which gave me little incentive to drive up.Later when I told him I was purchasing another car that day,all of a sudden he wanted to negotiate!.
1 of 1 people found this review helpful.
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Response from Audi Beverly Hills:

Hello William,
Thank you for considering us and giving us the opportunity to have earned your business.  I understand that you were disappointed with the process and I would like to hear more about the experience. Please call me at your earliest convenience.  My direct line is 424-281-5692.
Kind regards,
Tashi Scott – Guest Experience Advisor
Dec 2, 2016
Excellent!!!
0 of 3 people found this review helpful.
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Response from Audi Beverly Hills:

Thank you for sharing your feedback with us. I am pleased that our team could deliver such excellent service. We look forward to assisting you in the future. -Heather Lewis, Client Care Manager
Nov 27, 2016
Responded quickly but I found the exact car I was looking for b4 going in to test drive this one
Is this review helpful? Yes | No

Response from Audi Beverly Hills:

Thank you for taking the time to share your feedback with us. I am pleased to hear that our team was prompt with a response, but saddened to hear that we were unable to help you find the perfect Audi. I hope that you will still consider us for any service needs and for your next Audi. -Heather Lewis, Client Care Manager
Nov 16, 2016
I was able to get a great deal and I was in and out. My salesperson was also very kind and professional.
Is this review helpful? Yes | No

Response from Audi Beverly Hills:

Hello Kors,

Congratulations on your new Audi. We value your opinion and want to thank you for your feedback. Our team aims to provide the utmost exceptional service. Because of this, we would love to know what we could improve on to earn a five-star rating. If you have any suggestions or concerns, please feel free to reach out!

Thank you,

Heather Lewis
Client Care Manager
Nov 11, 2016
Dealer did respond with great enthusiasm and was very friendly and respectful. But as soon as she found out I wasn't going to come out in 2 days and drop $60,000 for a used Audi her emails suddenly got VERY cold and curt. That's bad business. I had planned to stay in touch with this dealer and continue to search for a workable deal, but now I will not.
3 of 3 people found this review helpful.
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Response from Audi Beverly Hills:

Hello Zookeeper,

I am disappointed that you did not receive a five-star introductory experience. As we rarely hear feedback like this, would you mind giving me a call on my direct line, so that we can get to the bottom of the situation and manage your experience to your satisfaction. I can be reached directly at 424-281-5692.

Tashi Scott - Guest Experience Advisor
Nov 10, 2016
Very helpful and fast response.
1 of 1 people found this review helpful.
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Response from Audi Beverly Hills:

Hello David,

Thank you for your feedback. We know purchasing a car is a big deal; therefore, our team focuses on providing you with valuable information so we can find the right vehicle for you! We value your opinion so, if you have any questions or if we can be of any further assistance, please don’t hesitate to reach out.

Best,

Heather Lewis
Client Care Manager
Nov 9, 2016
Althought the staff was very professional, I didn't feel an abundance of help as I tried to purchase a vehicle from them. The first week was a game of email tag trying to figure out what steps to take for an out of state purchase. I tried calling several times to speak to a manager in regards to unique circumstances, but they were never available, and instead found me repeating myself multiple times to anothet staff member who would need to ask a manager for clarification. Ultimately the car was sold while I was still trying to purchase it, despite having my down payment and financing secured, and willing to pay full price.
2 of 2 people found this review helpful.
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Response from Audi Beverly Hills:

Hi Jeremy,

Thank you for the interest in Audi Beverly Hills. While your unique circumstance and our guidelines were a factor in getting you into the Audi of your dreams, we would love to assist you in the future, with haste. We will always do your best, to assist every Guest to our best ability. You can call me on my direct line so that I can assist you directly, I can be reached at 424-281-5692.

Kind regards,

Tashi Scott - Guest Experience Advisor
Oct 2, 2016
Audi of Beverly Hills was very responsive to work with and helpful in providing additional information about the vehicle when researching the car.
Is this review helpful? Yes | No

Response from Audi Beverly Hills:

Thank you for sharing your feedback with us, I hope that we were able to help you find the perfect Audi. Please feel free to reach out to us if we can answer any questions or provide any further assistance. -Heather Lewis, Client Care Manager
Sep 17, 2016
Misrepresented the car advertised for sale. Allowed us to drive from Santa Barbara, also without telling us that the (wrong) car was already going through the purchase process. I would not recommend this car dealership.
4 of 5 people found this review helpful.
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Response from Audi Beverly Hills:

Hi Daniel and Lisa,

We are sorry to hear about your experience, we hope you can reconsider working
with us. The team was very forthcoming about getting you into the car of your dreams.
I left you a few messages with my contact information and hope it reaches you.
I can always be reached on my direct line. My number is 424-281-5692.

Tashi Scott - Guest Experience Advisor
Sep 12, 2016
very good, need to visit dealership
Is this review helpful? Yes | No

Response from Audi Beverly Hills:

Thank you for the stellar review. We look forward to assisting you when you visit our facility. -Heather Lewis, Client Care Manager
Sep 1, 2016
They stayed in touch while I was considering all options on my A-6 purchase
Is this review helpful? Yes | No

Response from Audi Beverly Hills:

Thank you for taking the time to share your feedback with us. I am pleased to hear that our team stayed in touch and explained your options. I hope that we were able to find you the perfect car. I am concerned that we were unable to earn that 5th star, though. I invite you to reach out to us anytime to discuss any ways that we might be able improve our guest experience. -Heather Lewis, Client Care Manager
Aug 22, 2016
Very knowledgeable and Professional
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Response from Audi Beverly Hills:

It is always fantastic to hear that our team was knowledgeable and professional and could earn your positive feedback. Thank you for taking the time to share with us. Please feel free to contact us if we can be of any further assistance. -Heather Lewis, Client Care Manager
Aug 16, 2016
GussieGirl
Quick response, and although we did not buy from them, they showed interest, follow up and had great cars.
Is this review helpful? Yes | No

Response from Audi Beverly Hills:

Thank you for your feedback and congratulations on your new car. It is disappointing to hear that we were unable to earn your business this time around, but we appreciate your taking the time to share about our facility. I hope that you will consider us in the future for all of your Audi needs. -Heather Lewis, Client Care Manager
Jul 30, 2016
Excellent service.
Is this review helpful? Yes | No

Response from Audi Beverly Hills:

Thank you for your feedback. Delivering excellent service to every guest, every time is a priority. We look forward to assisting you in the future. -Heather Lewis, Client Care Manager
Jul 26, 2016
Great dealership fast and friendly the only thing wrong when we got there the car wouldn't start but other than that they meet all your needs
Is this review helpful? Yes | No

Response from Audi Beverly Hills:

Thank you for sharing your feedback about our dealership. I am pleased to hear that your experience was friendly and efficient, but I am concerned to hear that a car didn't start. This is not our normal practice. Please feel free to reach out to us anytime to discuss as it would help us to improve. -Heather Lewis, Client Care Manager
Jul 3, 2016
Very easy to deal with.
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Response from Audi Beverly Hills:

I am happy to hear that our team was easy to deal with during your experience. We appreciate your feedback and look forward to assisting you for years to come. -Heather Lewis, Client Care Manager
Jul 2, 2016
I was contacted promptly about the car I was interested in. They were very professional, friendly, and were able to answer all my questions.
Is this review helpful? Yes | No

Response from Audi Beverly Hills:

Thank you for sharing your feedback with us. It is always great to hear that our team was prompt, professional, and friendly. Please let us know if any further questions should arise, we are here to help. -Heather Lewis, Client Care Manager
Jun 25, 2016
Gud deal
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Response from Audi Beverly Hills:

I am glad to hear that our team was able to work out a good deal for you and we appreciate your feedback. Please do not hesitate to reach out if we can be of any further assistance. -Heather Lewis, Client Care Manager
Jun 23, 2016
very good and friendly
Is this review helpful? Yes | No

Response from Audi Beverly Hills:

Thank you for your feedback. I am happy to hear that our team was friendly and delivered good service. Please let us know if we can be of any further assistance. -Heather Lewis, Client Care Manager
Jun 19, 2016
Very helpful and respond very quickly.
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Response from Audi Beverly Hills:

Hi Dennis, thank you for taking the time to share with us. I am pleased to hear that our team was helpful and provided an efficient response. Please let us know if we can answer any questions. -Heather Lewis, Client Care Manager
Jun 13, 2016
Willie was great!
Is this review helpful? Yes | No

Response from Audi Beverly Hills:

Hi Brian, I'm so pleased to hear that Willie provided 5-star service during your visit! If any questions arise, please don't hesitate to contact us. - Heather Lewis, Client Care Manager
May 30, 2016
Contacted right away
Is this review helpful? Yes | No

Response from Audi Beverly Hills:

Hello Phong, thank you for submitting your 5 star review. I am very pleased to hear that you were contacted promptly. If any questions arise, please don't hesitate to contact us. - Heather Lewis, Client Care Manager
May 25, 2016
Very professional in every step of the process
Is this review helpful? Yes | No

Response from Audi Beverly Hills:

Hi Doug, Thank you for your feedback. I'm so pleased to hear that our team was professional and helpful throughout your visit. If any questions arise, please don't hesitate to contact us. - Heather Lewis, Client Care Manager
May 16, 2016
Very friendly.
Is this review helpful? Yes | No

Response from Audi Beverly Hills:

Thank you for sharing your feedback. Our goal is to exceed your expectations and provide a 5-star experience. If we can be of any future assistance, please don't hesitate to contact us. - Heather Lewis, Client Care Manager
May 10, 2016
Very nice and got back to me rather quickly, but it seems there are many people who organize different sales, for example one would give one price while another would give a different one and so on.
Is this review helpful? Yes | No

Response from Audi Beverly Hills:

Thank you for your acknowledgement as our goal is always to be prompt yet efficient.  Would you please call me to discuss your perception of the disorganization?  Our goal is to exceed expectations I can be reached at (949) 718-3160 - Heather Lewis, Client Care Manager
Apr 28, 2016
ambohn
Long drive to see a car that had not been taken care of. Dealer could have been more honest up front.
Is this review helpful? Yes | No

Response from Audi Beverly Hills:

Hello Andy,

Thank you for taking my call, and for your interest in purchasing the car of your dreams from us. We are disappointed to hear of your experience and sincerely apologize that your impression was not a better reflection of our commitment to excellence. Please rest assured that we are investigating this and have also involved managers in the hopes of finding out more about this incident.

We look forward to your future business. Please call me if I can be of any further assistance. My direct line is 424-281-5692.

Tashi Scott – Guest Experience Advisor
Apr 16, 2016
Really good staff; knows Audi welcoming atmosphere
Is this review helpful? Yes | No

Response from Audi Beverly Hills:

Hi Chuck,

Thank you for taking the time to rate and review your experience. I'm so pleased to hear that you had a great overall visit with our team. If any questions arise, please don't hesitate to contact us.

Heather Lewis,
Client Care Manager
Jan 25, 2016
A salesman responded very quickly- I'm just looking now.
Is this review helpful? Yes | No
Jan 4, 2016
collinmadden
They prefer in-state transactions. Otherwise good to work with.
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Dec 21, 2015
Bought car from them. Problem was distance and traffic to get there. Not their fault.
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Dec 20, 2015
I called to confirm a car was onsite before I drove an hour to see it. I arrived and was told the car was not there...what's more, I was told the manager had told the salesman when I called that the car had been sold. They lied to me, just to get another person into the showroom.
Is this review helpful? Yes | No

Response from Audi Beverly Hills:

Hi Peter,

We apologize for the inconvenience, we clearly made a mistake.  Please let me know if there is anything I can do to make up for this situation.

Thank you
Heather Lewis, Client Care Manager
Oct 24, 2015
Could not come to an agreement on price. Dealer did respond and took time with me. Your rating stars did not let me do a rating.
Is this review helpful? Yes | No
Oct 17, 2015
So helpful, knowledgable, great communication!
Is this review helpful? Yes | No
Apr 30, 2015
Excellent experience. Lewis was great and everything was exactly as described. Purchased the new vehicle and was in and out of the dealership in under an hour.
Is this review helpful? Yes | No
Mar 29, 2015
The dealer contacted me within minutes of receiving notice from CarGurus of my interest in Q5. I visited the dealer the next day. The salesman was professional and not pushy. Came close to negotiating a purchase.
Is this review helpful? Yes | No

Old Dealer Reviews

Feb 2, 2015
Quick response and follow up.
Is this review helpful? Yes | No
Jan 27, 2015
I had a great experience at Audi BH. Carlos was professional, knowledgeable, and considerate. He came to my house that same evening to finalize the paperwork and deliver my car.
Is this review helpful? Yes | No
Oct 27, 2014
Our sales rep., Dave Nickerson and everyone we dealt with were extremely nice and professional. It was a pleasure dealing with them. I would recommend Audi Beverly Hills to anyone.
Is this review helpful? Yes | No
Aug 24, 2014
The dealer did not answer my questions direct. Went around in circles. Just wanted them to be frank.
Is this review helpful? Yes | No
Apr 25, 2014
Great response but went another route in the end
Is this review helpful? Yes | No
Mar 12, 2014
Great service and knowledgeable agent... no high pressure sales pitch here.
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Mar 6, 2014
Decent dealer
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Feb 4, 2014
Outstanding. Glen A. Fagin (Sales Manager) personally called me on Sunday to see if he could make it happen (a GT3) or Plan B, a Turbo S. Highly recommended.
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Feb 3, 2014
they were so rude via email, and even worse in person. they are willing to rip anyone off, at any cost. they do not negotiate, take it or leave it mentality, but seems mostly like the sales managers fault. he is rude, and a high nose dealer. i would never ever thing about going there again, non the less, giving them my money for a car.
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Jun 12, 2013
Responded promptly.
Is this review helpful? Yes | No
Apr 8, 2012
Ben was terrific. He took his time, answered all of my questions and allowed me to make a decision that was best for me. JC, his manager seemed to support Ben and the two of them put me in a great SUV.
Is this review helpful? Yes | No

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