Audi Albany

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723 New Loudon Rd
Latham, NY 12110

Sales: (518) 783-5003

Service: (518) 783-5003

Today 11:00am - 4:00pm
(Closed Now)
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Oct 28, 2016
Test drove the vehicle. Got all the numbers. Made an appointment so my wife could drive the vehicle. One and a half hours prior to the appointment got a call from the salesperson to confirm my appointment. We have an hour drive to get to the dealership five minutes before we arrived got a phone call saying that the vehicle was sold. Stopped in anyway. The sales person couldn't even get up and say hello to me from their desk .
2 of 2 people found this review helpful.
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Aug 7, 2016
Did not buy a car from him but he was very nice to deal with over phone., seems like he was very honest ..
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Read 8 old reviews
Jun 7, 2015
Quick response.
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May 18, 2015
nybuyer
Probably the worst experience I've had with a dealer in my entire driving career. They gave me an initial 'verbal price' on a car that would 'make me make the trip (to Albany)'. This price was changed two hours later; they were supposed to 'follow up with an email as soon as we get off the phone', but never did so I initiated a call. 'Bait and switch' if I've ever seen it! Other promised of retuned calls never came. I was driving from Rochester to Albany but turned around when the communication became so crazy that I lost all confidence in the sales person, Abas. I pulled over and tried to get a verbal on my trade-in because I feared they'd low-ball me to get out the 'adjusted price', they did this 100%! They offered $3k under online/local 'trade-in' prices (I used KBB, Edmunds & a local dealer offer). When I called them on this Abas tried to explain that they could only offer 'instant cash' pricing because it was the end of the month and then proceeded to explain the buying and selling side of the business. Thanks so much! I guess they're similar to back alley check cashing operation! I followed up with a call to the Sales Manager, Justin, he assured me that they were indeed a professional organization and that they never had complaints. He did say that his sales people weren't allowed to provide prices other than 'list' unless he confirmed them; maybe so but that's not what happened in this case. Also he too no responsibility for the lack of communication, Abas had blamed all the delays on the 'Sales Manager'..... All in all the delta for the sale went from $15k to $19K and as a result a trip along I90 was not worth it. I would not recommend this dealership and if I could give a '0 stars' I would.
1 of 1 people found this review helpful.
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Jun 21, 2014
excellent - Mike L was very responsive to inquiries via email.Willing to do much of the preliminary discussion electronically rather then face to face if you want. My potential trade value kept deal from happening.
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Jun 9, 2014
Abbas Moosavi was a pleasure to do business with. After having a vehicle sold out from under us at Shearer Audi in Burlington, we were pleasantly surprised to find the vehicle still waiting for us as promised, after the 3 hr drive to get there - and it was better than advertised [was a G37xS]. Definitely will consider doing business with them again when it comes time to trade.
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Aug 29, 2013
pricing and service not up to par- need work
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Jul 17, 2013
Were not willing to work with customer
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Apr 30, 2013
overall a very positive experience!
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Mar 8, 2013
My experience was fruitful. I bought my car there and will be going there again and would recommend to a friend as well
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