Apache Auto

522 E Rusk St
Jacksonville, TX 75766

Sales: (903) 500-2287

Today 9:00am - 1:00pm
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All reviewers have been verified to have contacted this dealer – Learn More
Sep 15, 2017
Spoke with gentleman at dealership arrange to drive down and look at vehicle but it was sold by another salesman before we could make the trip. We were notified that it had been sold before we made the drive to the dealership.
Is this review helpful? Yes | No
Sep 12, 2017
Very good customer service. Fast replies and friendly very helpful.
Is this review helpful? Yes | No
Jul 27, 2017
I wouldn't give this place half a star! I bought my car from here 6/30 of this yr, when i viewed the car the outside/inside was perfect and it drove great. The customer service was awesome ,everyone was friendly and inviting i just new it was gunna be a great experience. Sat down signed papers (along with the no warranty paper, what the heck he seemed honest he swore by it and it was used thats usually how it goes) and i was out the door super excited. My 6 yr old and i would finally have a great car with a/c, somthing to feel safe in. winning mommy moment!! Nope!! Not at alllll!! Two days after purchasing the car i had a check engine light come on, the car was running sluggish so i ran it up to auto zone and had them run a test....cold air intake problem. So I'm like ok no big deal, it was the weekend I knew they were closed but i went ahead and called left a message. The owner called me back, promptly i explained whats going on and what the test ran said and he said he didn't trust it they just wanted money and for me to bring it in. So i did, he took it to "his mechanic" had him look over brought it back and said "he just messed with the hose and it went off! Im thinking yes awesome thank you, no worries wrong again! Two hours later it came back on, I called Steven back told him and he said ok bring it back, well keep in mind im a single mom, i work nights and the dealership is over and hour from home and this would be the second time for me to get off a 13-hour shift and take it back so I had to make a plan. I set it up to bring the car back in a couple of days, but that fell through due to work. So I called to make another schedule never got an answer. Save i gave up and when i had the money i would do it myself. Two weeks into having the car, it started being very sluggish again so i called to talk to steve and his son Steven answers i explained and he told me they were not obligated to fix it, for me to read my papers there was no check engine light on when i took it. Nice right!! Later that same day my car broke down beside i-20, would not run Smoke coming out of tail pipe scared the crap out of my son and i had no idea what to do. A few men stopped looked it over had no idea, so i drove it home smoking like crazy. Lucky me the smoking stop about 5 miles into driving it thank god for that but still did not no what happened. Now 4 weeks into having the car, havent even paid my first payment to bank yet and the car is still giving me hell. I was out working my route last night/ this morning , 2 hrs from home and the car over heats, leaking water everywhere and the smoke coming from the tail pipe has completely cover the front of the store so bad you couldn't see the entrance doors!! Men come running to my aid worried somthing is on fire!!! I put water in waited for it to settle down for and hour, mean while i call apache auto and steven answers and i ask him if he had mentioned i had one road side assistance I'm in Fairfield... his response "i don't know.. call a Chevrolet dealer ask about warranty" that's all!!! Not is everything ok, whats happened nonda just call them give them your vin and that was that! Thanks guys still figuring it out at this moment,thought it would be the perfect time to write my review!!
6 of 7 people found this review helpful.
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Jul 16, 2017
Very calm low key sales
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Apr 28, 2017
Did not get to even see truck,after being told it was there.Madr several appointments, they didn't keep.
1 of 2 people found this review helpful.
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Feb 22, 2017
They were quick to reply back and give me more information. I drove up to test drive and they were very helpful. I ended up not liking the car, but the experience was great. They seemed really honest and helpful. If you are looking to buy a car in cash, this place will get you in and out pretty quickly. If you need to finance, definitely call your bank ahead of time.
1 of 1 people found this review helpful.
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Feb 19, 2017
Contacted Steven,he was very helpful in the hole deal. I bought the car from him after looking at 10 more at different dealers. I would do business with him again.
2 of 2 people found this review helpful.
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Feb 9, 2017
vagrcia
I loved my experience at Apache Auto Sales!!! The purchase of my vehicle was very fast we were in and out in about an hour. Their staff are very friendly and the salesman was very helpful. They allowed me to test drive and if I had any questions he was able to answer them promptly. I would definitely recommend this place to my friends my family or to anyone looking to purchase a vehicle here they're very reasonable .
1 of 1 people found this review helpful.
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Jan 13, 2017
Apache Auto did call me a couple of days after sending them an email for more information. The call went fine. I visited the lot this past Thursday like I said I would for information and to check out the car. When I went inside the sales building there was a big black dog sitting on the floor. I didn't like that because I didn't know if the dog was going to tear my throat out or sniff my bottom. The dog did neither, but I still wasn't expecting it to be there and didn't appreciate it indoors just sitting there as the first thing you see. Second, I didn't see an office manager or clerk when I walked in, again, just saw the dog. I walked around looking for someone to help me. There was a young guy standing and speaking to someone that I guess was a customer. I couldn't tell if the young guy worked there or not because he was dressed so casually. BTW, it wasn't Friday so the office wasn't having casual Friday. It was Thursday and jeans and a T-shirt didn't look professional to me. So, who works here? Just the dog? I did finally find a young lady at a desk around the corner or somewhere who said that the young man talking was probably the agent who called me. She said that I could wait for him. I did, and he get got to me quickly so I could look the car over and give it a test drive. This car's color was darker in person than it looks online. I thought the carpet inside the car could have been a bit cleaner, and in general, I felt the car could have been "armor alled" inside and vacuumed better. So yes, the interior isn't beat up, but it's not very impressive either. I got to do a test drive and that went fine except it was soooo hot inside! I turned up the air conditioner as high as I could, and I was still sweating a little. It was a warm winter day but still, the AC concerned me. Did I not know what I was doing or was the freon low? The exterior was nice enough. No noticeable scratches, dents, or dings. After returning the car, I went back inside ready for more information. The salesman, Steve ( I believe that's his name) didn't seem interested in selling me the car. He was into talking about the dog in the front and his kids but not selling me the Honda Accord. I was told by phone the car would be $10,900 if I had to get it financed. The car is around $8,000 if you pay cash. I asked for a total price if it's paid for monthly or weekly. He said $12,000. Far from the price on the website where I initially saw the car. It's $1,000 down and around $375 a month. This is not what I was expecting. I really wanted this car at first but between the lack of professionalism and the inflated car price, I'll look somewhere else. The sales guy kept either looking at my nose or right past me. Like eye contact will only be offered if I have cash for the car in hand. I wasn't impressed with my experience there and for $12,000 I would expect a newer car, a car with fewer miles on it, and a car that was cleaner on the inside with a nicer salesperson. That will be a pass for me Apache!
10 of 11 people found this review helpful.
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Dec 25, 2016
Texted by several salesmen. They didn't even know what they were selling.
3 of 5 people found this review helpful.
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Nov 23, 2016
Very helpful; quick and good responses to questions.
4 of 6 people found this review helpful.
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Oct 17, 2016
Not a bad car buying experience at all. Actually probably the fastest car buying experience I have ever had. Dealer allowed my family and I to test drive vehicles alone which was nice so we could discuss pros and cons of each. Pricing is pretty well set or no haggle but they will negotiate a little. I probably spent about an hour and a half at dealer in a three day period to secure my new vehicle. Overall nice people. As for any used car lot the customer needs to do their own research on the vehicle before buying.
6 of 7 people found this review helpful.
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Mar 24, 2016
Great
2 of 3 people found this review helpful.
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Jan 28, 2016
Called to make sure vehicle was there and was told it was.An hour after call I made drive and was informed that the car was sold the day before. Not very professional and not apologetic
5 of 6 people found this review helpful.
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Response from Apache Auto:

April my name is Steven I am the sales manager at Apache auto sales, first of all I want to apologize to you for what happened.  Can you explain a little more in detail for me what happened because I want to fix this problem and make it up to you.  What vehicle did you call about and when did you visit our lot?  Once again I am sorry for what happened and thanks for your help getting to the bottom of it
Jan 7, 2016
Salesman was off so I didn't get to speak with anyone who knew about the truck. When I got to the lot, a tire on the truck was flat and the bed was full of water. Interior was filthy as well. The truck may be a good one and the price may be right but I don't want to deal with someone who won't even make the vehicle presentable for sale.
10 of 11 people found this review helpful.
Is this helpful? Yes | No

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