Acura of Pembroke Pines

They wait 5 days to get back to me , & tell me the car was sold

Excellent follow up from manager and sales.

Initial contact from the dealer was very good, with a phone call to follow up on my enquiry and multiple emails. This company let themselves down however in their failure to demonstrate how they value their customers time, as I phoned and booked to test drive and check out the vehicle for the following day. Upon arrival to the dealer I spoke to Annia, with whom I had spoken on the phone previously, and when she went to copy my license so that I could test drive the vehicle she reported that it had been purchased by one of their staff the night before. I was very disappointed at the lack of communication and that no one attempted to contact me prior to my visit to inform me that the car was no longer available - I imagine they hoped I'd decide to look at their other vehicles once I was there, but as someone working on a tight budget without the option of finance (Non-US resident on a working visa) all they achieved was wasting my time. I was also unimpressed by their lack of preparation (if you are expecting someone for an appointment you would surely check the vehicles status beforehand). Recieving follow up emails during the week further offering help for the specific vehicle (WHICH HAD ALREADY BEEN SOLD) further reduced my opinion as it repeatedly demonstrates their lack of preparation before contacting customers.

Received a quick response and the service and attention once at the dealer was awesome.

The dealership, it's staff and the car are fantastic! First rate all the way. Thanks alot!!

They are serious, contact me rapidly and give me all option.

They were wonderful with initial contact, we drove four hours to see this car, only to get in it & see that the screen inside was completely cracked & broken. I mentioned this, & salesman said, "You could purchase the extended warranty..." wait, so this is my issue that the car your selling has a broken unuseable screen? I was shocked at their lack of care. He actually went inside, & came back outside & said, "Well, let's see if it's broken or not." Oh my goodness - we already determined it was broken five minutes ago! A waste of my time and drive to go out there with absolutely no idea about the broken screen before we drove out. No mention of it in the listing. The car was dirty on the outside, no appeal to it whatsoever. We purchased from somewhere else & drove home. On Monday this dealer text me and asked if I had any further questions about the car. No! You had your chance when I drove four hours out there earlier.

its tough to deal with but giovanni got me a price on the tt audi that was ok so i bought it

They tried to sell me a car with only the engine and the transmission working.. car listed for $1999 after dealer fees and other fees the price jumped from $1999 to $3300 ... not good

Great experience!

asked for price so didn't have to drive 20mi for no reason, kept insisting to come in.

Responded quick and helpful, although I didn't buy

great service from this dealership.

Frequent calls, cares about customers

Tried to sell me a car with a rebuilt title without telling me.

muy atento,excelente!!

I had a pleasant experience. Polite sales team. Unfortunately, the car that I went to see and test drive, I couldn't take a looks at it due to a recall on all RDX's... No follow up from the dealer.

Very helpful and very professional

Quick response. Visited dealer and very professional.

Fast contact made to me from dealership. Good follow up on what I was looking for as well.

Dealer contact me immediately but its not the car I was looking for

Good follow up but I bought elsewhere.

Excellent

The General Manager followed up with me (marketing) after my initial contact with the dealer. I responde to the GM with my offer since he is ultimately the one that make the decision but he never responded back. Bad customer service; he should have responded whether he agreed or not with my offer.

I called about a van that was advertised on their web site. They assured me it was there. When I arrived the salesman said he could not find the keys. Then drove us around the lot and could not find the van. He later said they had just sold it...so lame.

Car sold

to all buyers be awear of this dealer on their sales man on managers very unprofessional they will take your personal information be awear please do not used acura of pembroke pines.

bought a car from this dealer. The salesman lied and was abrasive. The sales took over. Car was not clean when I picked it up.

Was very happy with all the information.

Only phone calls and when i bought from someone else i did not appreciate the comments

never go back to them ever and for who ever reading this very bad sale personal rude and dont return calls, when to different car dealership in davie fl and found my zdx. thanks any way carcurus

I would actually give no stars if that is possible. Be very careful of this dealership. Although they will in fact place a call to you based on your inquiry, they absolutely refuse to respond to specific questions about the vehicle's condition and history in writing. In spite of the seriousness of my intent to purchase, they would not answer any of my emailed questions in writing -- which made it impossible to determine the actual condition of the vehicle without physically inspecting it on site -- which was impossible given the location in Fl and my location in Tx. They further will identify vehicle mileage which is inaccurate, claiming "it just hasn't been updated". However, an Acura ZDX of interest was identified as having 8K miles -- i.e., almost new. It in fact had over 18K miles, which was finally admitted after a multitude of queries. I'm actually incredulous that this dealership remains in business and would most certainly never consider a purchase from them under any circumstances.

Dealer promptly responded.

From start to finish our experience was horrendous. The general manager was incredibly aggressive and intimidating, I tried to explain that his tone was bullying and he just continued, as a woman I found this experience unnerving. After buying the car it was to go back for a detail. There was supposed to be a loaner car waiting and there was not. I had a four hour wait in the show room and then was presented with a car that had had no more than a tickle with the vacuum cleaner. One member of staff, a lady, agreed that the detail guys had not been detailed, but all the other staff, men, said it was fine. The car was left with dirt on the wipeable surfaces, stains on the seats and dirt on the carpets. I tried to complain but was informed that the general manager said it was done. He did not come and explain this in person, rather, I felt bullied and in the end just wanted to leave. The whole atmosphere of the organization seems hostile, male dominated, aggressive and not friendly to women. I would avoid this dealership at all costs.

We just bought our second new car this year from Acura of Pembroke Pines! The whole process is so simple and quick. Everyone there bent over backward to make sure we and the family sitting next to us with another salesman were comfortable. They even ordered us pizza! Thank you for you honest service! We cannot imagine purchasing a car anywhere else.

Be very careful with this dealership: 1. They refuse to answer any specific questions about the vehicle in writing. They will in fact call you, but will NEVER respond to your questions in writing. And of course only what is stated in writing is what one can be held to... 2. They are deceptive -- the vehicle of interest for me was a silver Acura ZDX with "8K" miles -- however, it was learned some time ago that it has double those miles since it is a loaner -- another fact not divulged -- yet they continue to leave the mileage without being updated.

Helpfull

I went to all the local Acura dealers in the area before I purchased my TL and not only was the sales experience actually pleasant, but my salesman T got me the best deal. When I took his quote to the other local dealership they laughed and told me those were just numbers numbers to get me back there and weren't possible... Well let's just say I felt offended and went back to Acura of Pembroke Pines and it was possible and Im now driving the car of my dreams which after the numbers I got from the first dealership I went to, I never thought it would be possible... I would recommend these guys to anyone!!!