EchoPark Automotive - San Antonio

They called and were nice dealership was the far for me.

Excellent

Dealership was a pleasure to work with. Salesman was very helpful.

Jesus and Miguel were great. In and out, very comfortable process. Thank you guys and may God bless you.

Very nice and emailed me all the information

It was a great experience. The cost on a per month basis was pretty much exactly what was quoted to me on CarGurus.

Really good experience! Staff was very friendly and helpful with all my questions.

Due to personal reasons I was unable to purchase from these guys. Great sales staff. Sorry it didn’t work out.

Quick Response & customer communication. Unfortunately the car was sold

Best car buying experience I have had thus far!! The dealer was prompt in their response to me and we got an appointment set the same day. We viewed the Highlander but it ended up not being enough room for what my family needed. We came back later that same day and purchased a 2019 Black Honda Pilot EXL. The entire experience was quick, efficient and painless. I was in and out in about a hour and 30 minutes, and that includes them doing a trade-in valuation on my old car and detailing our new purchase. Excellent customer service and I got a awesome deal on my trade-in. Buy your car from here. You won’t regret it.

Great place to shop

Echo Park was easy to work with. No hidden charges, clean vehicle. Overall very good experience.

Friendly and easy process..Aaron and George were very professional and accommodating. We would go back again.

Well organized, simple and straight forward agents. Very knowledgeable and made my purchase easy and peaceful! Nearly two years ago my wife bought her used HONDA CRV from here and is quite happy about the process.

Fantastic dealership to work with! Straight to the point. Pricing is well set and their sales team is excellent!

Davonte Allen provided excellent service!!! 10/10 would recommend buying from this dealer and salesman!

Dealer reached out as soon as I asked for info.

Great customer service Very helpful

Best dealer in the universe!! Great price and awesome customer service! Recommend 100%. NO HASSLE!!

I purchased my car from this dealer and Juan Espinoza was amazing! My experience was nothing like the other dealerships I went to, and they were able to get me a lower APR than what I was pre-approved for!

Best experience so far!

Dealer replied around 9am the following day after I inquired about the 2015 Chevy Impala. Apparently, they allow potential customers to put a $500.00 hold on a vehicle which is exactly what happened an hour later. I then got an email stating the car was sold. I ended up purchasing a similar vehicle from another San Antonio dealership only to see the same vehicle at Echo Park listed as available a few days after my purchase. There was no follow up from Echo Park and I was left dissapointed as Echo Parks vehicle had more of the options I was looking for.

Response was good

Excellent service and professional work by Devonte Allen who helped us out. Very happy with our purchase!

I didn’t see this vehicle after all, I went and ended up seeing the Chevy equinox 2018 and I did end up purchasing that vehicle my overall experience there was awesome from the staffs to inventory on vehicle was great

Contacted me right away

Best experience to get a car no hassle and so quick. Juan and Alex who work there are great people they make the experience so effortless. I definitely would buy a car from EchoPark again. You are in and out real quick they answer all questions and are super nice.

I talked to a guy on the phone to make sure the car was there before I wasted my time, he sounded like a robot, felt like I could not trust them, they would not work with my bank. They seemed to only be interested in getting my loan, not selling me a car.

prompt and informative

Nice workers

Awesome place to buy a car. Easy and fast

communicating through email. Been helpful

12/05 Appointment. The van matched criteria. 2 vans on the lot. Both were 2017, an LE and an XLE. Rep didn't know much about them. Test drove. Done. Employees seem indifferent. 12/08 Returned with a mechanic. He said there were some issues. We alerted the rep to the issues: battery acid corrosion on transmission, rear shock leaking oil, and check engine light on. . . Rep said battery acid was a "sell as is" policy. 12/09 Michelle from Echo Park contacted me about visit. I did not respond. But I did contact them via chat to ask about the issues. She supposedly gave me the number of the sales manager. 12/10 Michelle reached out to let us know it would go to the repair shop in New Braunfels. 12/16 Return call from dealership to confirm they were checking on it. Echo Park is slow to communicate with customers. Does not seem to care about customers. Other reviews confirm this. I do not currently recommend buying from a dealership with this business model.

Was contacted by EchoPark San Antonio the next day. We went and to take a look at the vehicle and we were met by Leo Gonzalez who showed us the vehicle and took great care of us. We had a great experience and purchased the vehicle.

Great buying experience without the pressure of a traditional dealership. They will help you get the car that you need. Would highly recommend.

Excellent experience

Had a good experience, good customer service.Gave it a 4 stars because they don't work with any credit unions, and they notify you once you walk in the door, they have other options.

They call me

Good dealership, very professional. I always purchase cars through my Credit Union and Echo does not accept outside financing. If you are looking to get financed through them, I would recommend you go there. Their vehicles are less expensive and the sales team is paid on salary so no pressure to purchase.

Responded quickly

Quick response.

Although my inquiry did not result in a purchase, the dealer representative was very quick to respond and help me with my questions. Once I find the right car I would look forward to completing a purchase with them based on my initial experience.

They were ready to help me but can't go test drive cause I work all week wish I had time I like the trax I need a car like that cause Iam home health provider

This dealer was very helpful. The vehicle they had however had some type of damage that turned me away further purchase.

When my husband called the dealership- The person who answered was not aware he had emailed me back. Fine, probably automated. Then he proceeded to tell my husband that he had no idea why that car was priced what it was. The conversation did not go well. Salesperson was not hospitable, and the price was 11,999. The next day, the price went up to what it is in this email 12,399.

The place is nice and clean. But the price for the car was supposed to be a no haggle price but out the door I would have had to pay about $19k for the car which is ridiculous. Adding sales tax, tag, title and registration thats normal. That’s goes with every car we purchase. But the salesman wanted to charge extra like about $900 dealer fee, and mandatory warranty, which supposed to be optional. But he sad that i have to buy it. So i just walked away and got a car from a different location.

it was awesome and great

Excellent customer service

Vehicle was as described and we did purchase but they don't make it easy. They don't work with Credit Unions for financing so they run you through their lenders and bam...our rate went from 2.90% at our Credit Union to 9.89% with them through Capital One. They also don't accept credit cards for the down payment. The sales team says they're not on commission so they weren't super pushy with the various warranty add ons. Seemed slightly under staffed since we had periods of wait while our salesman worked with other customers between our transactions but the added time wasn't excessive.

They responded fairly quickly, we had just already started talking with another dealership so we only had the initial contact.

Sold the car before I could get there, but very responsive.

The initial phone call I received was pleasant. Once I showed up, the salesman were rude, & not very welcoming. The vehicle I went to see was FILTHY inside.

The dealer responded quickly. However I found a comparable vehicle closer to home.

When I made the appointment through Michelle, I told her we were waiting on the title to our current car to come in the mail. She assured me that would not be a problem that we could purchase and trade without the paper title. We made the long drive to San Antonio and got all the details for the purchase worked out including an offer on our car and then, we were told no deal. You have to have the paper title. We would have waited until we received the paper title to start shopping and not made that drive if we had been given correct information. Echo Park SA didn’t care about our inconvenience. On our drive home, another dealership called me and said they would be happy to do business with me without the paper title. So I’m confused and disappointed mainly because no one seemed to care about the misinformation. I wrote to a customer service representative about this over a week ago and haven’t heard a thing.

Jesse was the consultant that assisted. He was not pushy, explained the process and was not rude or ugly when we declined their offer. Sadly, vehicle was over our budget.

And a good purchasing experience. Polite and responsive associate.

Was reaching out to me that same day.

I had a less than acceptable experience. I was told different things by different employees. No one called me back or emailed me when they said they would. The customer service was awful. Fred, I believe his name is was very rude. Tasha was kind.

Toyota camry was a great buy. The sales person was friendly and courteous. Also made u feel comfortable. Will do business with you again.

I was not approved for the loan, however they were extremely professional. The vehicle was absolutely beautiful. I was approved on the CarGurus for a loan but Echo Park didn't work with the company that approved my loan? :(

Great place fast and friendly

Friendly, professional and did not feel pressured

Waste of my time. Called and made an appointment to view truck. Arrived at appointment time truck not there, Said they could bring it from another store. Offered another vehicle. Never again

Very good service very laid back no pressure

Great service headed back to test drive a different car.

Very informative and eager to assist!

Horrible Customer service. You shouldn't have to fill out a credit application just to learn information about the Vehicle

They where fast about contacting me and very professional

Quick response

Very easy. Bought the car that night.

I received a quick reply from EchoPark regarding the car I inquired about. I went to the dealership and the car looked so clean and practically brand new. I was so impressed by the friendly staff, and it was a pleasure to work with Lee. He explained everything clearly and answered all my questions. After the sale, I had a question and Carlos was quick to reply. I am so happy with my car. I am truly impressed by everyone at EchoPark and I'll definitely recommend them to my family and friends.

Very efficient in responding to me!

Overall, very easy experience. not rushing or pushy.

I recently bought an F250 from Roland at EchoPark Auto. The deal was good enough for me to fly fron Reno NV to San Antonio Tx. The truck is everything I was looking for and the buying experience couldn’t have been better. Roland was patient and very helpful It was well worth the trip.

I don't want to blame the dealership themselves, but one particular associate(Monty) wouldn't reply to messages right away and wouldn't answer at all. I'll still go to this dealership regardless of the experience, but not with that associate.

very quick response to my email. was contacted with text messages and my questions was answered

Rep was friendly and helpful. Explained Echo Park approach to car sales experience.

We were looking for a few options, the one which attracted us has fewer miles and more expensive than another. When we drove the car we figure out that mileage on the odometer is 6K higher than it was listed. When we ask for a discount a salesperson said NO. So finally we found ourselves in a stupid situation where we have to buy a car with higher mileage and more expensive compared to another one. The guy who was showing us cars was providing a lot of useless information (like that EcoPark sales a zillion cars each year or that they have bla bla number of square ft of parking space... why we should need to know this?!). The setup inside the dealership is nice, family-friendly (Xbox and playground for kids) and fancy.

Great process

Great customer service

Easy process. Friendly staff. Was there about 2 hours. Beats going to a car dealership where you spend all day haggling with several employees.

Jorge was great! He was able to answer all my questions and the process was easy.

Nice people. Especially Natasha. Never made it to the dealership because of other things but communication with them was really great. Thanks!

Great!

The sales person was rude but after she realized we were approved she changed her attitude. I ignored her attitude because they had a great car.

Monte contacted me about this particular truck. He was very helpful and polite.

No hassle , straight forward easy process

Great

Experience was pleasurable. Ambience was extremely nice. Salesman was easy to talk. Did not care for their financing policy (You are required to use their financing if not paying cash). I had a pre-approved loan so I had to walk away...

After calling for inquires in a car, they call me back to set an appointment to test drive the car, we drove 1 hour to get there, we walk into the office just to find out the car was on hold, ( someone else was interested in the car) No one never call us to let us know, or to cancel appointment, very bad customer service don’t go there.

Liked the experience.

They have been very good in reaching out to me about the car and trying to make it convenient for me to see it.

We ended up buying it and the sales person Israel was very helpful. The shopping experience was without stress. We were in and out in 2 hours

Contacted on 6/14. Set-up appointment to drive vehicle for 6/15. Upon arrival, told vehicle sold day before.

Sales rep contacted me shortly after my inquiry and followed up after purchase made elsewhere.

Super fast response time and extremely professional!

I was great. They were very professional and courteous.

Staff was super friendly upon arrival. Joe G helped us with our purchase. He made us feel comfortable and we did not hesitate on making our purchase with them. EchoPark knows what the buyers want and leave the price haggling out of it. The car was priced low and we didn’t feel pressured at all. Give EchoPark a visit and you won’t regret it. We will definitely be purchasing from them in the future!

Salesman was very knowledgeable and attentive my experience was painless and worry free. No need for negotiations tha vehicle was exceptionally priced. Great experience all the way through.

Amazing experience Very professional sales person and extremely efficient 5 stars

Great prices and customer service.

Barraged with emailsby dealership just to be told the car has a pending deal but was offered more expensive car. And the car is still listed as available on CarGurus. Ridiculous scam!

I price on the cars are very good but their one flaw is that they only allow buyers to use their lenders. I already had an approval through my credit union but was told that they don't except drafting from banks.

Yes they were very helpful even though I chose a different vehicle

Very quick to respond

Totally sucked. I must have spoken to 3 or 4 different managers who had no clue of the purchase I was looking for. I had to explain it over and over. Very poor communication.

Very customer focused

Quick response and great info. We found a veh closer but seams like great company.

Hands down the best experience with buying a vehicle. Easy process, super friendly staff. Laid back yet still professional. Lee made our process so easy, fast and to the point. Didn’t try and push things we didn’t want, listened and answered questions quickly and simply. Very very good experience. Highly recommend this lot and customer service was excellent.

Martin Johnston was very professional and made the whole experience both easy and enjoyable. I absolutely love my new car. Thanks Martin for all your help in getting me into my new car.

Jorge Espinoza the car sales we worked with was amazing very friendly, very patient with us and the process will definitely work with him again and will recommend him to anyone looking for a car!!!

So friendly and fast! They were able to answer every question!! It was the same car pictured with all of the same info! Best experience in buying a car hands down!!!

Great Prices and Cars, also very friendly

Dealer responded in timely manner

Quick and friendly. Antoine was a very polite and professional salesman.

The dealership was quick and responsive. However, I didn't have personal interaction with them because I didn't pursue this car. My rating therefore does not reflect an experience.

Great experience. We will be coming back in the future

Great service, simple, no pressure, I did purchase the car

My whole experience with Anthoni at Echopark was very satisfying. He was not aggressive at all and in fact was very honest and attentive. He made sure that he meet the goals that we were wanting and did not try to get us to settle for something we did not want. My husband and I would definitely recommend Anthoni at EchoPark. We give them 5 Stars hands down. Thank you Anthoni!

My experience with this dealership was EXCELLENT!

They have an "F" rating from the BBB. Also, they would not deal over the internet and required you to come to San Antonio.

I worked with Naomi and Ford Story with the purchase of my 2017 Sonata Sport. Both were really helpful and knowledgeable. Experience was not what I expected from a dealership since most sales reps are abrasive. Felt calm walking in and calm walking out.

This was our first time at Echo Park. I must say that this was one of the best experiences in buying a car I have ever experienced. I already knew what car I wanted. I saw the car advertised on CarGurus, so I called Echo Park to make sure the car was available and setup an appointment to see it. Our salesman Martin Johnston was amazing. Needless to say, we purchased the car after the test drive. Overall, the prices are amazing, no stressful haggling, the warranties are generous for the price and they offer more than fair price for your trade. I highly recommend Martin Johnston as he goes above and beyond to provide the best customer service.

Great service time. Not so great on deal

Good response

Have strict rules and they are not flexible on any change. Unfortunately hard to contact the dealer, have to spend a lot of time 'on-hold'. Hard to get a manager via phone who could make decisions.

Great experience! Highest trade value, lowest price, cleaner vehicles. No pressure, employees are salary. Looked at 2 trucks, 2 days in a row, returned on the 3rd day to make my purchase. Aubrie, Lee and Sammer were great! A special thanks to Nuni and the guys in the shop. They went above and beyond to ensure that I was 100% satisfied with the truck before I left.

Fast honest friendly

Good professional staff

good

courteous prompt reply, did not answered my question.

They said I had to make an appointment to sed the car. Also we weren’t allowed to use our own credit union which offered better rates. They said we had to choose from theirs. When I asked to have vehicle inspected by a Mercedes dealership, the manager asked why. Then told me we couldn’t take thd car to be checked but could bring the mechanic to Echo Park to check. Horrible experience!!!

Quick reply

Good

Very attentive to my request for information.They provided the requested information.

Great selection and prices. Easy process. Friendly staff

We had a great experience buying our car through Echo Park. We flew in from out of state and everything was ready for us. Extra thanks to Nichole and David for a wonderful experience. Will definitely buy from them again.

The dealer I was working with name Alexis was very informative and patient with me. She kept us updated on the availability of the vehicle. Even when she was off work she deserves a raise pirie unfortunately the car was sold before we could get an answer on the items that were broken

Very easy, friendly and no pushy at all

They were good following up until the vehicle is sold

It took a little bit longer than usual but it was a great price and a great deal

They respond quickly

Contacted me quickly. Very professional. Entire purchasing experience was pleasant. No strong sales pitch - just a great buying experience. Juan, our salesman, was open and honest!

I contacted this dealership 4 times, they had 4 different salesman assigned to me. Each one spoke to me at least once, but never got back to me regarding my questions about one specific car in a week about one specific car. One salesperson kept saying every couple hours he would get back with me, and he never did. By the time someone went to check on the car after a week, it was sold. This is the worst responsive salesman at any dealership we have dealt with. Not sure if they are incentivized on loans, but they definitely were not helpful with a cash deal.

Friendly customer service and efficient!

Fast, professional experience. Extremely drama free. Not something that you typically experience at car dealers. We did not require financing and they didnt play games with our trade in. Whole process was less than 3 hours. The slowest part of the transaction was when had to leave to get a certified check from our bank to pay for the purchase. Will keep this place in mind for future purchases.

Had a few conversations with a salesperson at this dealership and I really liked the car, it was similar to the one I had before and was what I was looking for but unfortunately just couldn't make it happen.

Fast responses but don’t deliver and you have to go to the dealership to purchase.

Great service

Responded immediately and very professionally. astill contemplating business with this dealer.

I was in contact with this dealership for 4 days. Neither their website nor the email they sent me stated they do not accept outside financing. Had I have known that I would have never visited. The vehicle was in good shape and the actual dealership was very nice and modern.

Great deals, great cars and our salesmen was amazing. Thank you car cash

After calling this dealership all morning having conversations with multiple different people we arrive and are told that we have an appointment to see a bmw. Within 5 min of being there someone approached us to tell us that the car has been on hold since yesterday and there was nothing they could do. We drove over 2 hours and were promised an appointment and were never told that it was even a possibility to leave a hold on the vehicle. Their excuse was that they had technology issues and the system must not have updated. With a company that is so driven on using technology one would think they would be better at organizing a sale. We spent an hour there before even being able to talk to the manager.

responded quickly

Samar, my salesperson did a great job. He never maid me feel uncomfortable or pressured to buy. The truck that I purchased was in great condition, and they gave me a great price for my trade in. Do plan on spending a few hours there as you would most other dealerships. Overall best experience I’ve had buying a car.

Drove about a hour and a half away, called when we where about 20 minutes out and they said they had it, got there and it was out front because it was sold. Dissapointing, seems like they have good deals but dont accept outside financing either.

Great dealer. Honest and upfront.

This was the best experience I’ve had purchasing a vehicle! I was hesitant buying a car because I didn’t want to feel pressured, that feeling was immediately dismissed the moment I walked through the doors. Before even talking to me about the car I came to see, I was given a full tour of the facility where I learned how and what takes place there. Some may think that’s too much, but for me it showed they have nothing to hide. I worked with Israel and he was ABSOLUTELY fantastic. After we test drive the vehicle I was interested in, I told him I didn’t want to walk out without it and I didn’t. The whole staff was attentive and welcoming. You get the sense that they’re there for you and not just the sale. So if you’re in the market for a car stop by and check out the “car bar” as I call it and see for yourself how awesome they are! Be sure to ask for Israel lol!!

They were helpful, not pushy. Process was quick and painless. Got a great car for a great price!

I liked the car I found but not the inflexibility in the paperwork. We paid cash for our car and they refused to remove paperwork based on financing a vehicle.

I drove over an hour and a half to look at this car and more than likely buy it and as soon as I got there they had to give me a “tour of their facility “ before they would show me the car. Then they told me they don’t accept outside financing. I already have approved financing from my credit union-sure wish they would have mentioned that on the phone before I drove all that way.

Appeared to be honest and down to earth. Bought a car from them. Will check with them when it's time for my next car.

Great customer service...

Staff as friendly but they my business and probably alot of military because they don't take outside financing thru USAA. Then when I waited to see what rate they could get me, it was a crazy 7% when I have 4.9 with my bank. Too bad

Very friendly salesman

Worst place to ever go. They sound really nice at first but will turn around and stab you without thinking twice. I drove 4 hours only to find out they sold the car hours previously before I got there and they never called to tell me. Then the manager just says he sorry and doesn’t know what happened.

Really nice people

We bought the car

Here was my experience: My husband and I decided on a car we wanted to purchase, a 2013 Kia Soul, with 30k miles. There was a slight problem with the molding on the windshield. Our saleswoman, Alexis, said she would request service to have that repaired but that they wouldn't be able to look at it until the next day. We said that's fine and went forward with filling out all of the loan paperwork and got approval and financing. We called the next day to check on the vehicle to see if it had been fixed and she said she wasn' t sure but to come in the following day to complete the purchase. She said she would be out of the office but to call her when we were on our way and she would have another salesman ready to help us. I called her twice, leaving a voicemail and got no response. I then texted and got no response. So we just went in and we were told they had sold the vehicle THAT MORNING. They completely sold it out from under us! We were in the purchase process and financed it and they completely sold it out from under us. We spoke with a manager after waiting about an hour. He apologized and said he wanted to show us other cars. Well the one we wanted was an excellent deal with low mileage and hard to match. But we told him there were two other comparable vehicles we would consider if he lowered the price about $1500. Even if he had lowered the price, we still would be paying thousands more than the car we were originally purchasing. He passed us off to another salesman, (about 2 hours after we arrived) and told the salesman we would like them to work with us on price since they'd seriously screwed up and sold the car out from under us. He said they had set pricing and wouldn't budge. I asked him if he was aware of what had happened to us and he said yes, he was. So I asked him to work on the price to which he said he "couldn't budge. Not even a dollar.�?? I find it hard to believe that a car company can't budge on the price of a car after making a SERIOUS error, regardless of their pricing policy. We lost a great deal due to a colossal communication breakdown among your employees. I find that to be extremely bad customer service. We explained we had just moved to San Antonio with the military and my husband's car broke down. We needed an immediate replacement. We shopped extensively and decided upon that specific vehicle and went through financing and went to pick it up and they sold it out from underneath us. Now we are back to square one and this experience was a huge disaster. I left very upset, without a car, and wished they put the customer above the almighty dollar after making a huge error.

Had an appointment to drive a vehicle at 7pm. When I got there after an hours drive, I was told the vehicle was not available. A coupe days earlier, someone had put a hold on it but was never communicated before I headed to the dealership.

It was a good no pressure

Was told the car was available, drive out my way to view the car and it was already sold. Ended up settling with a Mazda 3 that was sold over the weekend! Also bad customer service and communication

When I arrived Alexis greeted me with a hand shake and warm smile. The car was cleaned and ready to be test driven. Alexis informed the price you see is the price you pay. She also mentioned some was interested in the car. I told her I would be back tomorrow to pick up the vehicle. Alexis stated I need to put $500 down to hold the vehicle.

Very good experience ovarall, I bought the car.

A little hiccup when I arrived but all worked out. Was informed when I arrived by the receptionist that this car had been sold. Only to find out it hadn’t. Actually went with another car available on the lot. Good experience with a different type of dealership.

Good service from dealership. Car was as described and in great shape. Bought it and drove it 1000 miles to home. Worth the airplane trip to check it out. Would recommend doing business with this dealership.

Without a doubt, the easiest car buying experience of my life. Salaried personnel, so no pressure. Straight forward, no haggle price. Free car washes for life is an added bonus. I am impressed with their overall business model.

Responded immediately.

Got the car in 2 hours.

Xcelent and helpfull people

Attitude of sales people, appearance of store, and responsiveness were great. Condition of vehicle was disappointing.