Bob Howard Buick GMC

Tried to call in to make a purchase as we wouldn’t be able to go for a week. Talked to a salesman that was supposed to call right back never heard from them again.

Very quick in their response to my request for info

Best place to get a truck they give the best value of ur trade the best selection of cars and trucks and when u get there they treat u like a family member there best finance team and sale people

They do a really good job of getting you in the door and purchasing. Very nice and personable at the beginning. Once we were out the door and bought the vehicle the lights on the dash started turning on within the first week. It seems like they don’t inspect the cars when they are used. I emailed the general manager “that’s always here if we need him”. He wouldn’t even answer the email. He had the sales man send me a text, not even a call basically saying they are not responsible. I think that’s what bothered us the most. We are now 1500 dollars into repairs and have not even made our first payment. I wouldn’t recommend this place unfortunately.

I’m excited about my new pick up truck! Mark Sampson was great to work with !

We bought a 2019 Subaru Legacy that needed a clip and an alignment and had an open recall. It was early afternoon. We wanted to pick it up the following day. Our salesman was very nice but couldn't tell us when the repairs would be done ... just that he had to schedule them. We called him in the evening and asked about the progress. He said the clip was done and the alignment was scheduled. We told him at that time we would schedule the recall repair after we picked it up. The following morning (late, about 11:00), we couldn't reach the salesman, the sales manager or anyone in the service department to find out if the repairs were done. Finally found the vehicle had been taken to the Subaru dealership for the recall repair and we wouldn't be able to pick it up for a couple of days. Total lack of communication between departments, customer and salesperson for about 24 hours. If you want to talk to them, call after noon. Acceptable overall experience.

Great communication. Thorough explanation from finance. ONLY downside is the system used for paperwork when purchasing out of state takes a few extra days. Otherwise perfect.

I drove from Kansas to Oklahoma and purchased the truck love it.

Deceptive tactics used. The salesman was really friendly and had a great attitude and energy. I'm completely disappointed with a dealership this size not being transparent. The car has a nickel size hole in the rear bumper. This was not disclosed in the description of the car, at all. Was not pointed out in the pictures either. Was it a deal breaker, no it wasn't but not a good way to do business and build trust. Also, the finance room is where you have to watch out and look over everything. We agreed on a final price out the door and when the paperwork was done, it was $400 more than what was agreed on. I didn't catch it until later after the ink on the contract was dry. I say look at everything this dealership is doing and don't trust them as far as you can throw a boat anchor.

They were very helpful and good to work with in my car buying experience

Quick to reply

Prompt follow-up.

they did not follow up on trade. I sent all the details and got the email saying that they would get back with the bid and never did but did continue to contact me about buying. I also told the sales guy about them not following through and still didn't hear anything. It's okay I'm selling my car anyway but it kind of made me not want to deal with them after that.

First contact was stellar, car was delivered to me from Oklahoma to South Austin. Delivery was 500.00 for a driver to drive the car 441 mikes to my home and then take my trade back up to the dealership. An option for flatbed delivery would have been nice. I was already pre approved through one of the lenders via CarGurus and I sent this information to the sales rep and the finance manager who was going to assist me. They insisted that they could get a better rate, well come to find out the rate the wanted me to sign at was 3-4% higher than what my approval was for. I then said what happened to my original rate, then finance manager said he found it and would honor that rate, not to mention they also tried to sale me the car for 2k more than what was listed via car gurus, they also fixed that and honored the price. The rate on the contract is still of by .26%, I have called multiple times and have had no call back to rectify the issue. Service after the sale is what keeps you in busine

Jay was very professional

Worst experience ever. After coming to agreement on price and trade in set up a time to get the vehicle. 45min into a hour and 30 min drive they texted me that they just sold the car….. never received any satisfaction from them. Would not ever buy anything from them or recommend anyone to them.

Car was in bad shape mechanically, multitude of electrical issues , bad grinding noises in the rotating assembly. About ten minutes of research and it Showed a notorious problem with the active body control system and sounds as if the pumps are failing looks to be about a $14,000 repair from Mercedes-Benz not including the electrical issues and these sales men act like they didn’t know, what a joke. One sales mens comment was just buy a warranty and let someone else figure it out. So buy your pos that you won’t fix and screw myself ? yea I’m good , Sounds about typical of a trash stealership , stay clear of these jokers.

they got right back to me I just haven't been able to get bsck with them they were great

Nice friendly staff, good value on trade, great no haggle pricing. Definitely refer to friends & family.

The salesman assigned to us spent maybe 5 minutes with us, mostly just running in and out of the office while we waited. Refused to bargain at all or offer to show us other vehicles. Former 2 time Bob Howard customer, will never return.

The 06 subaru was sold. Having to find another car, was a big let down. The guy that was helping was a great help.

I am from Texas, and was ready tómale the deal just was waiting for them to send me the papers with the price locked . Suddenly nobody answers for a week. I see they raise the price on the truck, tried communicating with them again. Finally someone answered, continued with the deal and still waiting for the to send me the papers again. The day after they just sent me a message saying the truck was sold.

Very nice people. Very experts.

Very helpful

Great experience. They are efficient and very willing to work with you. Darrell Wilson was a great salesperson.

Although I ultimately passed on the vehicle Ryan was great to work with, genuine and honest. I buy and sell a lot of cars, and I highly recommend asking for him.

The salesman said he would contact me back in about 15 minutes with some more pictures it took over an hour half before he let me know the car had already been sold

Rapid response held the vehicle for me

He would only email me wanting me to call or text him for the information that I wanted. I asked specific questions concerning the vehicle and he refused to reply unless I gave him my phone number.

so when i first arrived they gave me the key to a completely different truck but it looked almost just like it but my husband caught it because of the miles was almost 50,000 higher then and it wasn't as nice so when we was gonna leave because it wasn't what we thought of course they came with the right car smh..... then we drove it loved it and then here comes all the bs first it was oh we don't need a down payment to a 500 down payment to 1000 smdh this is during okc electricity outage so we left we didn't have the money they knew this before we came the guy offer to help us before we left but we tried contacting him he gave us the run around waisted our time even told us to go a head and take a loan out even tho it wasn't the 1000 we will still take it most likely lol im happy i didn't i felt he was full of it i would go here the car was a great deal but the dealership ill pass

They did a great job, made sure we were satisfied with our purchase. Vehicle was as described. Test drove the vehicle, talked about financing, and we were able to get our vehicle! Would recommend!

The internet manager responded extremely quick

Professional

Very open to me if I needed aid

Satisfied with the deal we made.

Didn’t have the exact truck I wanted, but was extremely helpful, easy to work with, and quick to respond.

Quick to respond. Got back with me with in hours.

Great salesperson. Great honesty.

Was quick to respond, polite and professional however a little to much pressure. An automatic turn off for me.

Mark Sampson was most helpful; he even sent additional photos to confirm certain options I was looking for. And then Bobby Lubbers followed up to make sure I was getting all of the information I asked for. I was very impressed by their professionalism and determination to ensure I was well taken care of. Great dealership!!

Dealership did a hard credit check on my credit, but did not tell me if I qualified or even what my interest rate would be. Cody the salesperson was very nice. Management was terrible.

Bodie was great, actually the whole staff was great!!

Contacted me but i wasnt ready financially.

Easy to talk to, Good price on the car.

They were polite and helpful to me. I have no problems at all with them.

The the person I talk to is very friendly

First off I love the car its exactly what I was looking for for my wife. The problem is the dealership as usual. I was pre approved by my bank. As soon as they found out the bank I could hear other salesmen in the lobby bad mouthing the credit union I chose. Then they tried to stick me with a $600 paperwork fee but my bank had to do all the work so finally I was able to get it down to $200. So I go to finance and the entire time the finance guy was bad mouthing the credit union I chose probably because they can't beat my C/U rate. Finally I leave with a purchase agreement and go to the C/U and come back about a hour later to pick up the car and they still haven't put a paper tag on. So once again I'm waiting for them to locate my salesman and then he takes forever to get a tag because he forgoti didn't trade anything in. Maybe if I would've paid the $600 it would've been ready I don't know. I'm not going to name any names because all dealerships are like this.

We bought the car ! Brian was so helpful.

Matthew was an excellent salesman and while I had some work to do to get a car, he was able to get my husband in a car almost immediately!! He was very honest and wouldn’t let me leave the lot with a deal I couldn’t afford. He told me the necessary steps I needed to take to get my credit together. When I do, I’m going straight to Matt!!

Great experience, just went with a different car.

My experience with Bob Howard was the worst. I called to get more information about the vehicle i interested in and verify the price which was 2,000. The very next day I planned on going to purchase the vehicle and called to let the sales lady I had spoke with the day before know that I was wanting to purchase the vehicle and she informed me that they had raised the price to $2,995. I was appalled that a dealer would raise the price of a vehicle after u had decided to purchase the vehicle. I have never been treated like this ever and don't ever plan on going to Bob Howard to purchase a vehicle in the future. I was very dissatisfied with the entire process.

Excellent in every way.

Excellent service. Very friendly and helpful. Would recommend to anyone.

Even if the person you've had initial contact with is unavailable when you go by the dealership, someone else will jump right in to help you. They all work together to provide good customer service.

Didn’t like traverse sales man helped me find something I was looking for and finance person was not push. One best experience I have had buying a vehicle. Bought GMC Arcadia Denali love it.

They are very good

Great

Great

They were more than helpful and every aspect of the car purchase. I highly recommend them.

My wife and I enjoyed our experience with the entire Bob Howard family. Being a Vet myself, I truly enjoyed seeing and visiting with other vets employed by Bob Howard. We were made to feel right at home. After leaving with the 2012 Challenger R/T we purchased for our son to take to College we noticed a shake in the frontend at highway speed, they were quick to get the car back into the shop and noticed a wheel weight had somehow been knocked off. Extremely satisfied with the car and our experience with Bob Howard. My family and I Highly recommend this dealership to anyone looking for a quality new or used vehicle.

They car I called about a day before, but when I get there they let me drive the truck and fill out paperwork and then said the truck sold the night before and someone was supposed to pick up the truck later that day... but I was there to buy it and inquired about the truck way before the night before.

Terrible ! I spent the whole day working with the internet sales manager . Got a tentative deal done . When I went to the dealership I was passed off twice and was left waiting in a sales office for 30 minutes while they worked on the paperwork . When they returned their offer was 7k less for my vehicle than what we’d already agreed upon . When I asked about it they claimed there was no Communication of previous offer . Complete waste of time and pathetic attempt at completing a sale . I’ll never darken their doorstep again .

Dealer selling price was actually about $1,500 above price listed and then had a documentary fee of more than $600.

Very informative

Great experience

Landrea replied by email and phone. Pleasant. Informative offered to help set up appointment at my convenience.

I inquired about a vehicle listed for 1500. I asked what the bottom dollar cash out the door was. I was told with tax and fees 2000. Tax at most 200. Fees no more than 50. Then they told me someone just bought it out from under me.

I purchased this vehicle. The dealership was very helpful and thier staff was top notch.

Excellent

Quick response

Walked in and inquired about a truck, was told very rudely that they already had someone making a deal. I didn’t make it 10 min down the road before they were calling me to come back because the deal they had going fell through

Had great online price... negotiated and preapproved ready to purchase... OOOPS ... the “internet price hadn’t been updated” and price jumped 2600. Standard dealership games. They did say “sorry about that” lol.

Very friendly and helpful

Asked questions and did not get back to me, but with some of them. Never would tell me what the out the door price was for example, and I asked for that several times. Low prices advertised like $25,000 off of a Buick but not much response, when asked questions. Very slow to get back to me at all. Never put forth any gusto to sell a vehicle, like we also have this one etc. Tried to buy a high dollar Buick from them.

Excellent very up front and honest....quick action

wrote us right away, said the car was sold. followed up later and said car was back on lot but too late, we had already purchased a car.

Tried to bully us into a sale (no different than most dealerships). Salesman was fine, negotiating manager was impolite.

quickly responded

likes the car, but the price was too high and the dealer would not do a deal on the car. Still a nice dealership to go and look at cars.

They got back to me quickly, however the vehicle I was interested in was for project only I would give 3 stars

called & emailed me see if still interested

At Bob Howard the sales manager and the rep "Charles" reneged on the price when I went back to pick up the car. They were unapologetic. The rep said he, " would understand if I went somewhere else to buy a car". After talking to the manager he grudgingly offer to sell me the vehicle for an additional 500.00. I left not happy. It was a complete waste of time with very unprofessional people.

Great customer service.

Bought the car without any hassle for my son. He loves it!

probably one of the most pleasant used car experiences I've ever had. responsive to inquires, worked with me on car and arrived at a reasonable price. All while being nice people and not "car salesmen" pushy.

Great experience, great people.

Sales manger call quite fast.and i been. Texing me a few time to see if i found the right vehicle for mr

Hang up on me twice while I was asking if they still have the gmc 2015, call for third time Askin for manager went on answering machine and no response yet, poor sales man and poor customer service.

Very fast response

Bob Howard has entered the bait and seitch game. I always use 2 think highly of this dealership. Everytime i call about a vehichle they say its rite here on the lot when its not. I was parked on the lot wit my cell phone and the manager stated he was standing by vehichle i requested. He was lieing and i was lookn rite at him. He tried selling me a vehichle much much higher. Shame on u and u have lost a good customer. By from Bob Moore. They still have Integrity.

Response time was fast

Sales responded to my inquiry and I am planning on looking at the vehicle this weekend.

Great job by everyone at Bob Howard. And a special thanks to Mathew McCormick! If you need a car or truck at a great price these are the folks to go see.

Got back with me asap and told me to come down I had other things to do didn't make it

Good

Very Good Customer Service Experience...

No pressure very good

Great

Very polite, gave me any information I asked for and if they didn't know they found out and got back to me. The only thing is I wish their vehicle descriptions were a little better but otherwise great dealer and people.

they contacted me but they hangout while we were in the phone. they didn't answer me or call me back.

Truck had front end damage including broken windshield, tailgate handle broken off and damage to both sides of the truck

A young lady named essence was very helpful and insightful no problems or issues with this dealership

Typical bait and switch. Spoke to one sales person who told me they would have the car there ready and warmed up 2 hours before i got there. Upon arriving, that sales person was not there and the one that attempted to help me said they sold that car the previous night, but would be happy to show me the new cars they had on the lot. I drove all the way across town to buy this vehicle, and they did not even apologize for lying or wasting my gas.

Didn't care to sell The car I asked several Questions he said well you should Probably just come in instead of doing this over the phone he also stated that the back up camera didn't work scratches on it but that had nothing to do with when I was at though I felt like you was politely telling me that he didn't want me to buy the car

They followed up with email and phone calls.

Great buying experience. Phil is a good sales rep. Would look him up again.

I gave them a price and they texted me back "No Thank you". That was the whole text.They didn't offer a new price, or any price at all,They didn't ask if I wanted to look at anything. Nothing. I guess they don't want business, because they will never get mine.

Responsive

Car was sold when we went to look at it.

Thank you for replacing my battery and fixing my tire. Thanks for keeping us informed on the status of our tire. It's driving so much better.