brian l

Reviewed a 2018 Ford XLT Crew Cab 4WD on Sep 15, 2024

I loved this vehicle up until around 65k miles.. the from suspension has a bad design flaw and starts shaking on impact with minor potholes and road damage at 65mph. The shaking resonates and becomes extremely harsh.. threatening to become completely uncontrollable. The drivability becomes incredibly unstable .. The only way to stop the resonance is to slow down to below 40mph and a hope to not hit road damage again.. Ford has been extremely slow in their response to this condition.. when I took it in and explained to my service provider, he looked me dead in the eye and said.. oh yeah, the Death Eattle.. WTF??? So I scheduled a time to bring it in and have the problem fixed.. he said I can’t schedule you because the part is in back order.. I inquired as to how long it would take and he said they don’t know.. it is possible that they won’t get the part at all.. I was shocked especially when a faulty door lock was in the recall and they took my truck in right away for that.. I do not recommend this vehicle.. it is a serious danger to the driver and other drivers in the road.. i literally started getting ptsd when ever i drove the truck.. and fords lack of caring really put me on edge..