Used 2014 Kia Optima for Sale Nationwide

the dealer did respond to me you can get good deal at car gurus

Very bad experience, when I go 2nd time they show me $4100 service charge and $1999 down payment which in no deductible, they charge $6100 additional other then the internet price and then add texes and resignation, if they show me this in the first visit I don't go 2nd time.

I had to keep calling to be updated. They checked my credit which was suppose to be soft check and it went down 10 points! Very nice people but not communicative.

Super responsive, transparent, and easy to work with.

Every car they had had check engine light on. The smell in 85% of their cars was horrible not sure what they use to detail cars but they were bad!!

Dealer took a long time to retrieve the car for test drive despite I made an appointment earlier. Didn't purchase at the end so can't judge on the purchasing process.

A lot of nice cars and very friendly people

they where very nice and profetional

They called me right back but it was late and they closed. So I bought a car at another place.

This was the worst car vehicle dealer ever encountered!!! Stood us up not once but twice on the same day never showed or followed up!!! Guess they didn't really want to sell us a vehicle!!! Terrible unprofessional manager and salesman!!! Minus 10 if had that low of a rating!!!

Salesperson was timid and didn’t seem eager to make a deal. Finance manager had negative things to say about Car Gurus and west lake financial . Car was over priced needed tires were weather checked and original. Not good since they are 13 years old.

Great people to deal with. Transaction went down without ahitch.In and out inless than a half hour. This is the way car buying shouldbe.

Called me back, just to let me know the car I was interested in was going to be sold to the daughter of one of their managers. Glad to see customers come first. Won’t buy a used or new car from this place.

I contacted the dealership and it was the classic bait and switch. They told me that the truck I was interested in was a rustbucket and got me in there and tried to sell me a 30000 dollar truck. Im looking for a 16000 dollar truck at a certain payment so as anyone can tell the 30k truck wont work. I don't know if they pulled this crap because I showed up in an old beater, but it's not helpful nor does it make me want to do business with these crooks. End of story.

Got a quick ‘auto reply’, their internet sales persons phone box full upon calling a couple of times, finally called main number to get assistance

They were absolutely wonderful! Not only as dealers but as people. Definitely recommend

Very friendly and helpful thru the whole process...I would definitely purchase another vehicle with them

Was helpful

Very helpful

Purchased the vehicle from the dealer and the process went very well. The deal was solid and the vehicle was just as advertised. I recommend this dealer to anyone looking to purchase a used vehicle.

Every car that I called about had already been sold and others they had were older, more miles, and more money than I wanted to spend because I was paying cash

Great working with them after working on my credit! Mr. Terrence helped us back into our dream truck! Straight through, straight forward and fast moving with everything. Thanks!

Great

They responded quickly.

Worst experience ever, a lot of hidden fees. The price of the car was 11.999 and they wanted to charged us at the end 18.999. Be ready for almost 3.000 for inspection fee. Whatever are written above are 100% true.

The dealer changed the price from 12.000 to 18.000 with dealer feeds

Rude! I was treated with no respect or patience.

I had been out of town and not able to look at the vehicle. They did respond to me , were not pushy, and were very polite and helpful.

Great buying experience !

Terrible experience. The online chat lady was great, scheduled an appointment, we drove 2 hours got there early for our appointment at 9:30am, and no one was there. There was another guy there that had been waiting for someone to show up Since 9:00 when his appointment was. Their hours stated they were open. We waited until 10:00, left and drove by and saw someone was there at 10:30. We did not go back.

They responded, letting me know the car was sold. But didn’t offer any other solution’s

Professional staff,very knowledgeable

Great experience. Very helpful with answering all my questions.

Its nice to have them on my side, and actually listen to my needs. I an certain This will be one of the best experiences in my life

AJ took very good care of us even gave us a full tank of gas to ride home with

Had my pre approval for financing in hand and settled on a car after my original choice wasn’t even there . Told the salesman to get back to me on rates and I’ve never heard back . Tried three times so far and still nothing so I’ll never buy from them or deal with them . Terrible customer service

Very helpful, and informative.

Great customer service

Yes they gave me a call very nice people

I myself personally loved the salesman Dan❤, he tried to accommodate me in EVERY way shape or form to get my statements approved for car approval, even though I didn't get the Odyssey I wanted I got the SERVICE I DESERVED.. THANKS DAN UR THE MAN AND THAT'S WHY U GOT 4 STARS

Called before I drove 2 hours to make sure the 2013 honda civic ex was still available only to be told it was sold when I got there.. They showed me another a 2014 Honda civic lx all beat up and $1,000 more. Two hours later as I write this review car still shows its available.

I contacted the dealer to ask more questions about the car, as the dealership is a few hundred miles away. They were quick on responding to me and were able to answer any and all. Very pleased with the service provided me.

Very professional and stayed in contact

very professional, staff call me back and offer to came in for testing the truck, I will be stopping soon for see the vehicle, thanks

walked in and said I was buying a car and they made it happen with the vehicle I wanted