Porsche Dealers near Atlanta, GA
Showing Porsche dealers within 50 mi of Atlanta, GA
Authorized Porsche Dealers
4006 Carver Dr
Atlanta, GA 30360
"Good, quick initial response but did not follow up as promised. "
990 Mansell Rd
Roswell, GA 30076
"The listing internet sales manager responded to my CarGuru inquiry in a timely courteous manner. Information was provided on vehicle and a time arranged to view/test. When I arrived the front receiving area experience I'd have to say was indifferent and incommunicative. After left standing ( was not offered a seat or directed to a customer lounge seating area to wait) several awkward minutes later, I left. No one interacted with me . No parlaying or relaying info about salesperson availability or car. Not what I expected from a prestigious dealership and not the calibre reception I have experienced at other premium dealerships in the area. Hours later no one reached back to to see why a person who showed for appointment left without seeing car . I felt more discounted and wo dered about other attitudes coming to bear. It was upsetting and disappointing. My daughter contacted dealer on my behalf with a customer service complaint. The reaction was swift in contacting me and her afterwards. The tone was a mixed bag of apologies, frame by frame dissection of my arrival and explanation of what sales person did. I can appreciate gap analysis since I perform it a lot in my profession, however tbe issue in tbe forefront was a customer service experience issue. Not so much a workflow tabletop exercise. Brand professional profile and subject matter expertise are excellent traits to have and I respect that. At the heart of it all is how that translates to the customer's experience. I understand from the internet and GM that several clients were scheduled to see the car. It certainly was a purchase I had a keen intentional interest in as well. Unfortunately this visit did not work out for me. As a footnote I visited a neighboring dealer a few days later. I was greeted at arrival by an employee who roved area vigilant for entering customers. I was offered complimentary refreshments and lounge seating. My sales person sought me out. That made a more positive first impression and cultivated a reciprocal interest in doing business with them."
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