Porsche Dealers near Atlanta, GA

Showing Porsche dealers within 50 mi of Atlanta, GA

Authorized Porsche Dealers

Sales:
93 reviews

4006 Carver Dr
Atlanta, GA 30360

(770) 728-6527

"Good, quick initial response but did not follow up as promised. "
Sales:
30 reviews

990 Mansell Rd
Roswell, GA 30076

(678) 498-6034

"The listing internet sales manager responded to my CarGuru inquiry in a timely courteous manner. Information was provided on vehicle and a time arranged to view/test. When I arrived the front receiving area experience I'd have to say was indifferent and incommunicative. After left standing ( was not offered a seat or directed to a customer lounge seating area to wait) several awkward minutes later, I left. No one interacted with me . No parlaying or relaying info about salesperson availability or car. Not what I expected from a prestigious dealership and not the calibre reception I have experienced at other premium dealerships in the area. Hours later no one reached back to to see why a person who showed for appointment left without seeing car . I felt more discounted and wo dered about other attitudes coming to bear. It was upsetting and disappointing. My daughter contacted dealer on my behalf with a customer service complaint. The reaction was swift in contacting me and her afterwards. The tone was a mixed bag of apologies, frame by frame dissection of my arrival and explanation of what sales person did. I can appreciate gap analysis since I perform it a lot in my profession, however tbe issue in tbe forefront was a customer service experience issue. Not so much a workflow tabletop exercise. Brand professional profile and subject matter expertise are excellent traits to have and I respect that. At the heart of it all is how that translates to the customer's experience. I understand from the internet and GM that several clients were scheduled to see the car. It certainly was a purchase I had a keen intentional interest in as well. Unfortunately this visit did not work out for me. As a footnote I visited a neighboring dealer a few days later. I was greeted at arrival by an employee who roved area vigilant for entering customers. I was offered complimentary refreshments and lounge seating. My sales person sought me out. That made a more positive first impression and cultivated a reciprocal interest in doing business with them."

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