Dealerships near me (Pahrump, NV)

Not very helpful. Told them I was just getting out of bankruptcy and they told me thats no problem and that they could still possibly get me into the car. Felt that they rushed me to provide my ssn so that they can run the credit check. They then told me that because I have challenging credit coming from the bankruptcy, I have to put at least $100000 down. They said that is what the bank is offering. Not really helpful and did not go out of their way to help me get into the car. I made a comment that this was a waste of my time and the dealer said that this wasted his time as well. Who says that??

Morgan was very helpful and very pleasant to deal with. He was very informative and sent not just pictures of the car of interest but also an impromptu video!

Friendly, knowledge salesman. Helpful with financing. I better experience than the other dealerships that I dealt with.

Staff was very informative, the only thing was the wait time and the change of down payment that was changed multiple times. We had the money and was ready but what caught us off guard the pressure of not going forward with it. We really had days to decide if it was right for us. We went with something else. But they were such great staff and very friendly, understanding, and productive. I wouldn't mind in the future of going again to see if anything changes in the better on wait times.

The sales people were excellent. I wish I could mention their names but I am not allowed to as per the review rules of this website. Watch out for the finance department. They relentlessly try to sell you an extended warranty (for a Kia that comes with such excellent, manufacturer-provided industry-leading warranties). Curiously this Kia dealership was strongly pushing an extended warranty from Zurich rather than Kia's own extended warranty. My guess is that Zurich gives the dealership a better commission. This dealership seems to be behind other dealers I have been to in terms of using computerization to make things efficient. Things are first done on paper and then typed into a computer later manually (unlike other places where things move faster because things are all done on a tablet/computer and not on paper). Communicating with the dealership was not easy. More than once I was told that someone in management will call me back but no one did.

The process went smooth and easy. I appreciate Nicki, Kevin and Charlene's help.

They did a great job start to finish!

Emily the person I initially spoke to started off polite. As conversations went on, she became pushy and responses were rude and inconsiderate. I previously purchased a car from this dealer back in 2020 with 7k customer service has gone down hill. As a returning customer you would think the conversations would be more respectful but that was not the case. During negotiations, as I spoke to Emily and sales Randy, they seen I placed a down payment back in 2020 and pushed for me to make another down payment when during initial conversation with Emily a down payment was maybe an option but nothing confirmed. Then when decision was made not to put a down payment Emily became rude and unprofessional with her responses. When I did speak with Randy over the phone it seemed as of things were going well, but when explaining the car I was looking at had a history of electrical issues per my experience and no warranty was offered or mentioned negotiations stalled and unfortunately ended.

Great stuff,

Contacted dealership, same day got the car. When we arrived car was all ready. With the best staff helping me throughout the whole process. Best customer service. 10/10