Dealerships near me (Pahrump, NV)

Response time was great with Mario! He was willing to work with me but my problem was the distance for me to travel to see the car. I think if it was a local dealership I probably would have bought the car. I didn’t however get a response back from Mario when I told him I purchased another car locally.

Friendly, knowledge salesman. Helpful with financing. I better experience than the other dealerships that I dealt with.

great customer service waiting for insurance claim to be finished

Salesman made in a appointment to go see the corvette on Friday afternoon, I noticed earlier that day it was Filthy Dirty , the wheels were so black and dirty from brake dust and whatever else it was really bad. The car was filthy dirty with chalk writing all over the window. Who wants to go see a car that’s absolutely filthy when I go to a dealership to look at a car. I want it to be shining looking at it. It’s very best that’s what sells a car because what I seen in that car was that it got traded in by somebody that didn’t care about the car at all and let it get to that point that it’s in now it’s not Monday three days after the appointment and the car is just as dirty and filthy as it was the other day I was interested in the car, but I don’t wanna buy a dirty car that looks like nobody took care of it

The sales people were excellent. I wish I could mention their names but I am not allowed to as per the review rules of this website. Watch out for the finance department. They relentlessly try to sell you an extended warranty (for a Kia that comes with such excellent, manufacturer-provided industry-leading warranties). Curiously this Kia dealership was strongly pushing an extended warranty from Zurich rather than Kia's own extended warranty. My guess is that Zurich gives the dealership a better commission. This dealership seems to be behind other dealers I have been to in terms of using computerization to make things efficient. Things are first done on paper and then typed into a computer later manually (unlike other places where things move faster because things are all done on a tablet/computer and not on paper). Communicating with the dealership was not easy. More than once I was told that someone in management will call me back but no one did.

The process went smooth and easy. I appreciate Nicki, Kevin and Charlene's help.

They did a great job start to finish!

Emily the person I initially spoke to started off polite. As conversations went on, she became pushy and responses were rude and inconsiderate. I previously purchased a car from this dealer back in 2020 with 7k customer service has gone down hill. As a returning customer you would think the conversations would be more respectful but that was not the case. During negotiations, as I spoke to Emily and sales Randy, they seen I placed a down payment back in 2020 and pushed for me to make another down payment when during initial conversation with Emily a down payment was maybe an option but nothing confirmed. Then when decision was made not to put a down payment Emily became rude and unprofessional with her responses. When I did speak with Randy over the phone it seemed as of things were going well, but when explaining the car I was looking at had a history of electrical issues per my experience and no warranty was offered or mentioned negotiations stalled and unfortunately ended.

Great stuff,