Mercedes-Benz dealerships near me (Brooklyn, NY)

Reached out to dealer about vehicle I was interested in and Nicholas Samuels did not allow me to pay $1,000.00 for vehicle to be held. Car was sold 2 days later. I provided lots of information for this experience to be a bad one. I don’t recommend patronizing this dealership.

I was very excited when discovering the exact car I'd been looking for. Unfortunately, Brooklyn is about 400+ miles from my home and I wasn't prepared to buy a car sight-unseen. I had written to my sales rep to inquire about holding the car on a deposit as I arranged to fly into LGA the following day. By the time I'd made my flight arrangements my sales rep finally got back to me only to say , "Sorry, unfortunately that car was sold today." I wasn't even give the "right of first refusal" -- the car was sold right out from under me. I know its hard when as a customer I can't be immediately on the premises, but this lack of communications by my rep cost me time, money and great disappointment.

Very responsive on the inquiry about the vehicle. Hopefully, if I proceed the buying process goes well.

Great salesman

The car was listed on their own website, Cargurus, and Truecar websites. I assumed it was therefore still available. The off site assistant said it was available and invited me for an in-person look. Turns out that it had been sold and the off site sales assistant was not informed. They need an inventory update so that everyone has accurate info within the company, then check their external listing. The listing on CarGurus was taken down but the TRUECAR listing is still up. Multiple reach-out communication with the off site sales assistant to consider another car from their lot was done. All very courteous and pleasant. Simple oversight mistake - caught before I made the 2 hr drive down - no harm done.