Lexus dealerships near me (Seymour, CT)

My experience with the staff was fine until I was ready to make the 1 hour and 45 minute trip to see the vehicle I wanted. I specifically told them I had a long trip, and asked the salesperson (her name starts with J) what time they to which she replied, "7pm." When I was ready to make the trip, I called again to ask and confirm, "If I leave soon, and everything goes well, can I drive the truck home today?" The salesperson replied, "yes you will be able to it home." When I got in the car and left about 15 minutes later, I followed up with an ETA of 6:30, to which another sales person replied that their last appointment is at 6pm, and that if I made the trip, I would need to return the next day to pickup the vehicle. I told them that's just not acceptable, and the GM replied, "Then we don't have a deal." To which I said, "you're right, we don't," then hung up and turned back home from the wasted trip.

Although we have not purchased anything, yet, Jillian has been awesome

The first car I wanted to see, sold but I went to look at another vehicle. The salesman, James was very nice and helpful. He responded in good time and was great!

The car was advertised on CarGurus as including shipping to my town. The dealer said that information was wrong and said they didn’t know how it was advertised as such. They not only expected me to arrange shipping, but to pay the estimated cost of $800, which I had to get a quote for. Cars from their dealership are still advertised on CarGurus as including shipping to my town. Very deceptive.

They are so fake, they change the price from 61k to 63k and told me that someone deposit already for that car and it is sold but still I see that car is in different website with 2k increased the price....this dealership is not good.... Plz avoid them....