Dealerships near me (Kirkland, WA)

Genesis of Kirkland did not respond to my inquiry at any point. Kind of frustrating that no one from the dealership reached out to me..

The salesman was very helpful but the car was not on the lot. It was being shipped from Texas. I told him I wasn't interested and why, but he kept pushing! I finally stopped responding to his texts.

I went to test drive the car and it was not in good shape. I said I would be open to looking at another car and they just left me sitting at the desk for an hour. So I thanked my sales person and left. They tried to stop me from leaving the lot very unprofessional. We bought another car the same evening. They really just wasted my time. I will never buy from them ever.

Tried to arrange prepurchase inspection, but could not before car was sold

I found a car online & called immediately to see if it was still available; it was. However, she said they couldnt put a hold on it & someone was scheduled to view it the next day (seems like a type of 'hold' to me). She told me I had to wait to see if they purchased the car & she would let me know that evening if purchased. If not, she knew I would be there the next morning. They close at 9pm- never received communication. This is important because I live 3 hrs away & needed to know the night before so I could be there in the morning. I had to call the next morning to speak to someone & OMG- the woman who answered the phone was so short & stressed. Everyone was in a meeting & this poor lady was left to answer a multiline phone- it wasnt pretty. The rep finally called, told me the car sold then said she would keep looking & asked if I would let her know if I found one so she could stop looking. Mgt really needs to pay attention to customer service for all involved. Not impressed.

So far so good communication could be a bit better but overall great experience and happy with them.

5 star experience all around. 2nd time buying a car from Bellevue BMW. John is great to work with.

I was welcomed by Garrett and Aaron at Landmark Motors and it was easy to see they are enthusiastic car guys! I visited again the next 2 days and they were happy to talk with no pressure at all. In the office, Josh had all the paperwork in order and I was driving away in my new 2015, 911 GTS in less than an hour!!

Fast replies and information was great, nice to work with+)