GMC dealerships near me (Milan, OH)

Each step in the purchase process was delayed. Communication was non existent or vague. After 3 days of trying to purchase a vehicle, went to another dealer and bought a vehicle in 3 hours. Customer service results in customer sales

Jordon was super to work with and has continued to be responsive to my questions even afterwards. The whole process was very no nonsense fair.

Overall the experience was good. However their inspection missed two issues with the car. The blower wiring harness was melted so after one day no a/c. Then they missed a broken intake valve. I know older cars require additional maintenance I just didn’t think it would be the next day.

Great business

My wife and I were shopping for a 2024 Honda Accord and we came across a car at Alpha GMC and made arrangements to see Jimi Basiletti. It was a two hour drive each way but the car was priced right- in fact, it was downright cheap for the condition, mileage, and trim. I had an opportunity to speak with Jimi and with the general manager of the dealership over the phone before we went and both seemed like straight shooters and no-nonsense guys so we made the drive. I am so glad we did!! We got more for our trade than we expected, and Jimi and Brian Turner in finance worked to get us a really outstanding interest rate that was better than we had calculated in our budget. The car was priced so well that we did not haggle out of basic decency. The car was clean and fresh, and Jimi went out of his way to remove the ugly "Honda" banner that the previous owner put on the top of the windshield with vinyl lettering. He also came through by mailing the second key to me- outstanding service!

The sales team member, Tabitha, was excellent to work with. However there were a couple concerns. First off the dealership said the car was detailed however the exterior and interior was filthy. They did end up washing the exterior at my request however I ask them to clean the interior on multiple occasions between visits to the dealership and that did not occur. There were straw wrappers in cup holders and drops of coffee or soda on hard surfaces of the interior. Lastly, the online communication system was very confusing. I received texts and calls from various phone numbers and it was challenging to figure out which phone number to use in returning calls and texts.