Dealerships near me (Black Creek, WI)

Although I did not purchase the vehicle, the dealership did everything they could to try and provide me with optimal options unfortunately, at the time I wasn’t able to make the purchase, but I will be going back in the future. Exceptional!

In short, I've had issues with the 2016 Jeep Cherokee Latitude. The electronic display board was not reset to the factory settings, so I had to do that myself. I've also struggled trying to figure out the UConnect so I can get it to work...and have called and talked to many different people...with very little help. I'm still working on that...even though I addressed it with my sales guy a couple times...with no further help. I've also experienced multiple times the Stop/Start system warning light coming on. I brought it up during the initial test drive, and again a couple times since then...but cannot seem to get it resolved...I will likely take it somewhere else to see what they can do. I've been indecisive as to how many stars to give...while they "saved" the Jeep for me test drive and purchase, the lack of effort to take care of the other couple of issues weighs heavier.

I was contacted right away by a friendly associate.

I did not go to look at vehicle but Bergstrom was efficient on contacting me.

The truck was available, I didn’t act quick enough. Communication was great.

The experience was great! Parker King salesperson were very professional.

Dave Palton was awesome. Knowledgeable, friendly, and no pressure whatsoever.

Appleton Genesis left me pretty disappointed overall. Communication throughout the process was inconsistent and at times lacking, which made it difficult to feel confident in moving forward. There were delays in responses and a general lack of clarity that you would expect to be much better from a dealership representing a luxury brand. When it came to pricing, there seemed to be very little willingness to negotiate. I understand market conditions can affect flexibility, but the approach felt rigid rather than collaborative, which made the experience less customer-focused than I had hoped. What stood out the most was the lack of follow-through from management. There were points where I expected someone to step in, provide clarity, or help move things along, but that didn’t happen. It ultimately gave the impression that customer concerns were not a priority. The experience did not meet my expectations in communication, responsiveness, and customer engagement. One can hope that improves.