Certified 2020 Kia Optima for Sale Nationwide

Good

A no pressure environment. Adam was very helpful, friendly and accommodating. Jon very good at explaining the finance end with no nonsense. I recommend this dealership.

Great experience

Still trying to make a deal. Very helpful staff

Awesome experience-super friendly and efficient.

Asked a simple question via the Car Gurus app of the dealer. Was told to come on in and talk to a specific person. The question asked wasn't answered. Went to dealership and found the answer myself. Wasted trip.

The salesman Joe has been very helpful has called me many times texted me as well and is continuing to search for a vehicle for me I would give them a great rating

It was just ok. Could have washed the car and took the advertisement off. Very good chance I will not return there for another vehicle.

They answered my emails quickly and made the car buying process quick and easy !

Great experience. My salesman Leo Dawson made it all quick and easy.

I was going to buy the carbon my way from work, when I got there I was told it got sold!! I was very disappointed because the lady never called me to inform me of that and I drove from round rock so I think some staff have poor Customer service skills

Automated response only

Very nice no pressure experience. Andre was great.

Very nice people there and I had a very good purchase experience.

Good interaction with Hannah. Didn't test drive or visit dealership but I liked them.

Dealer required $2500 down payment on a $8000 car. I felt this was excessive.

Zero stars if I could. This dealer will list a vehicle for one price on CarGurus and change the price with what they call reconditioning charges. The price was $3000 more than what they listed on CarGurus. Buyer Beware of the multiple ADDED on fees.

I can validate what others have said. This dealer ADDS $1500 to the price listed on CarGuru for 'reconditioning charges". This is not negotiable. Furthermore, if you do not want to accept their financing, they will ADD another $1000 to the price. So, if you want to pay cash, your price will be $2500 higher than the price listed on CarGuru. I consider this practice as deceptive. I was very disappointed with my inquiry

They sales person was awesome! Finance guy was awesome! Once in a lifetime smooth & nicely timed experience! Best of all I GOT MY TELLURIDE Will continue to support this establishment!

Very prompt in their response time, and very professional in their assistance.

Very quick and easy

They were more than fantastic!!! Dave B sold me this car and Sklar S walked me through the financial side if things- my situation required some extra work and expertise on their behalf but they made it happen and the car is being shipped to me next week!!! Thank you guys for going the extra mile for me!!! I’ve purchased many cars in my life and this purchase was by far the most seamless- easy from the first phone call- You deserve a whole lot more than 5 stars!!!!

Majority of the sales process done over the internet. Was able to trade-in my car, arrange for loan and sign certain documents online. This saved a lot of valuable time. Worked with three very competent sales team members. Received a fair trade in value and an overall price that I was satisfied with. Overall transaction a pleasant one. Highly recommended dealership.

Nice people, the truck I went to see was well used, rough, it wasn't for me.

The car buying experience was positive. The individuals are experienced and non pressuring. I would recommend you visit them for your next car purchase.

I went in and take a look at the vehicle. The sale rep was cautious.

Took too long. They kept leaving us in the waiting area while they took care of others

Not negociable adding a these fees to a car that not really worth they dont call back look for other dealers with more care

Salesman on phone was very rude basically telling me I had to use their financial places to buy car Car I liked was on lot for a few weeks

They didn't have what I looking for.but they are checking around for me

Awesome

The place was nice and the salesman was really kinda and answered all our questions and finally we make a deal for that car.

Excellent communication

Responded me very quickly

Purchased a truck today very good and honest people to deal with no pressure switched made my buying experience a great one highly recommend them and would buy from them again thanks guys

Dealer responded promptly, but a car was purchased elsewhere

I made an offer, they declined!

They got in touch right away. And then went completely silent for 2 days after I told them I wouldn't be able to be in until the weekend. No response ever again until cargurus.com notifies me that the car has sold. They could have just said at any time, "we sold the car" or anything at all, instead of ignoring me and wasting my time. Crap customer service.

Nice car but too far to visit as it requires taking a ferry.

The experience was awesome! The customer Service was exceptional. Westhills Kia did everything to make the transaction seamless and fast. They were diligent in keeping everything clean and sanitary due to covid-19

Dealer refused to allow a car to be taken to the mechanic of my choice. Iv'e never had this problem with any other dealer or car I was considering to purchase in my life. Not good!

The car we went to look at had white tape on each windshield pillar hiding paint that had peeled off. Felt like we were tricked to coming and look at the vehicle.

Very nice person, good conversations , drove over 800 miles to do a deal. Called us on the road to make sure we were safe. BUT a no show at dealership. No deal....drove 800 plus miles home. Owner contacted us via email wanted our feedback. No response.