The entire buying experience was fine. All went well until they were unable to provide the second key fob. They promised to locate it and mail it to me. When that didn't happen I called an d was told by the salesman that he would follow up with the person who had knowledge of it. I never heard back. I sent two e-mails to the sales manager asking for assistance. My e-mails were never acknowledged. Three weeks later and no key fob and no contact from the salesman or the sales manager.