Serra Chevrolet Buick GMC

2340 Gallatin Pike N
Madison, TN 37115
Mapa e indicaciones

Ventas: (615) 606-7106 Servicio: (615) 528-5180

Hoy 8:30 A M - 8:00 P M (Abierto ahora)
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Ver Concesionario

Serra Chevrolet Buick GMC

47 reviews
Hoy 8:30 A M - 8:00 P M (Abierto ahora)
2340 Gallatin Pike N
Madison, TN 37115

Evaluaciones del concesionario

Todas las evaluaciones son de visitas verificadas al concesionario. – Más información
22 ene. 2020
John Laughead took awesome care of my need for a truck. Needed to replace my truck that had been wrecked in a crash. Looked at replacing with what I had (2007 Silverado), but after discussing my needs with me John found a much better truck for just a little more money. It was a year newer and in great shape. I am very happy I came to Serra and dealt with John. I am looking at replacing my wife's car later this year and John will be who I buy from.
¿Te resultó útil este(a) review? | No
22 ene. 2020
Very dissatisfied with the events that took place. Had made a deal on a truck. Tried several times to put down a deposit. Each time was given a reason why they wouldn't take it. This was a long distance deal. 200 miles apart. Couldn't get pictures of actual truck. Did get some of interior. Sales satyed in contact with me. This went on thru the weekend. Assured me that it wouldn't be sold until I had a chance to followup on the deal. Monday morning was told the truck didn't make their inspection cut. Tuesday followed up found out per story that it sold to a customer with a cash offer Monday morning. I should have been given the opportunity to match an offer or my deal should have been honored. Was offered a deal on a different truck 2 years older more miles and a different engine for the same money. Made me wonder if they even had this truck to began with. Would not trust dealing with them over the phone or on line. Would have to see to believe.
A 1 de cada 1 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
17 ene. 2020
Friendly straight forward approach
¿Te resultó útil este(a) review? | No
5 ene. 2020
very nice, and answered all my questions.
¿Te resultó útil este(a) review? | No
5 ene. 2020
Amazing experience! Knew what I wanted and we got there and made it happen!
¿Te resultó útil este(a) review? | No
8 dic. 2019
Have contacted me several time to see if wanted a test drive or anything else
¿Te resultó útil este(a) review? | No
12 oct. 2019
The salesman that we worked with (Brandon) and his manager (Rochelle) went out of their way to make it a nice and easy experience with upgrading to a newer GMC truck. We had several questions and they both went out of their way to make sure our questions were all answered. They even delivered the truck to our door! We could not be more pleased with the customer service and our new truck!
¿Te resultó útil este(a) review? | No
5
2 oct. 2019
Very friendly and helpful service from Bryan.
¿Te resultó útil este(a) review? | No
23 sep. 2019
The Dealer was very helpful,and responded in a timely manner
¿Te resultó útil este(a) review? | No
13 sep. 2019
Provided all information I requested. Closer inspection revealed cosmetic defects I didn't like and the Doc fee is higher than I am willing to pay.
A 4 de cada 4 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
4 sep. 2019
Responded quickly
¿Te resultó útil este(a) review? | No
28 jul. 2019
Very professional and courteous.
¿Te resultó útil este(a) review? | No
15 jul. 2019
Serra was excellent in their response and ready to help. Their service to this site was enjoyable and refreshing to see proper service to a potential buyer.
¿Te resultó útil este(a) review? | No
7 jul. 2019
Was quick to respond
¿Te resultó útil este(a) review? | No
2 jul. 2019
very responsive, but tight on the trade.
¿Te resultó útil este(a) review? | No
11 jun. 2019
They are great!
¿Te resultó útil este(a) review? | No
2 jun. 2019
Very responsive we didn't get to a deal but very professional seller.
¿Te resultó útil este(a) review? | No
17 abr. 2019
though I didn't get to buy truck it sold before I could get there but they contacted me and answered all my question
¿Te resultó útil este(a) review? | No
15 abr. 2019
Great service; fast, easy and smooth sale! Thank you!!
¿Te resultó útil este(a) review? | No
18 mar. 2019
Great customer service and friendly
¿Te resultó útil este(a) review? | No
10 ene. 2019
Roy has responded. Nice guy. Willing to assist.
¿Te resultó útil este(a) review? | No
3 nov. 2018
Josh was great to work with on the Escalade the dealership had that interested me. Heeent our of his way to get me information on vehicle.
¿Te resultó útil este(a) review? | No
27 oct. 2018
I got what I wanted. They are good people.
¿Te resultó útil este(a) review? | No
20 oct. 2018
The salesperson I dealt with was very good. She did what she could to make the sale happen. Thank you!
¿Te resultó útil este(a) review? | No
20 oct. 2018
This dealership was quick to respond to my questions and sent me extra pictures.
¿Te resultó útil este(a) review? | No
5 oct. 2018
Excellent customer service very friendly staff
¿Te resultó útil este(a) review? | No
4 oct. 2018
Angie was awesome so was the staff
¿Te resultó útil este(a) review? | No
24 sep. 2018
Very helpful Did follow up very promptly
¿Te resultó útil este(a) review? | No
14 ago. 2018
Incredible service from Mark Musgrove and the team at Serra. Quick, easy and painless. I would send anyone I know to Mark.
¿Te resultó útil este(a) review? | No
12 ago. 2018
they tried to work work with me on my trade but it wasn,t enough for what i could get selling it my self.so overall I think they are a good dealership to buy from
¿Te resultó útil este(a) review? | No
10 ago. 2018
Chad was awsome. I drove 3 hours one way to test drive vehicle. I will drive 3 hours again to work with chad. All the guys were very helpful and don't make you wait.
¿Te resultó útil este(a) review? | No
25 jul. 2018
Quick response and not just a generic email
¿Te resultó útil este(a) review? | No
16 jul. 2018
My sales associate wash Josh. No pressure, very friendly and helpful. After a lot of searching, I felt the most at ease and confident with this dealer. The vehicles I looked at were in very nice condition and I trusted. Serra was very willing to adjust prices by a good amount and I ended up buying from them. Very straight forward and I would recommend to anyone looking. Again, I dealt with Josh, don’t know how other associates would be but I would guess good since it was such a low pressure environment. Very professional and what I needed to inspire confidence in buying a car. Highly recommend.
¿Te resultó útil este(a) review? | No
8 jul. 2018
So far so good. I have been contacted a few times by the dealership. We have started the process of the sale of the vehicle. I have read the other reviews and I am hoping that the transaction will follow through without deception. However, I will follow up after the close of this transaction to give a true rating as it is very early in our dealings.
¿Te resultó útil este(a) review? | No
1 jun. 2018
I got an email shortly after I asked about the vehicle. Our salesman Chris was awesome, the manager Keith was awesome as well.
¿Te resultó útil este(a) review? | No
18 may. 2018
Very helpful, easy to deal with and talk to, thanks!!
¿Te resultó útil este(a) review? | No
5 may. 2018
They tried to sell me a different truck. I told them what I was interested in & they immediately started saying it wasn’t a good deal. The salesman did too much talking & not enough listening. He had very little knowledge of the vehicle as well.
A 2 de cada 2 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
26 abr. 2018
Responded promptly and immediately
A 0 de cada 2 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
5
20 abr. 2018
Very responsive. They work with you, negotiable, and understanding. Great people to work with and do business with. Would recommend dealership to anyone.
¿Te resultó útil este(a) review? | No
16 abr. 2018
Responded but when I made an offer on truck they never replied again.
A 2 de cada 2 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
2 abr. 2018
Great all around experence
¿Te resultó útil este(a) review? | No
29 mar. 2018
My salesman was the worst. He presented me with a number, which was actually higher than the additional discounted sales price. All he did was add another year, after discussing that I only wanted a 5yr note, so my payments were lower. While I take full responsibility because I signed the paperwork, it's sad that you still can't trust car salesman. Then I took it back a few days later to get detailed and I had to drive around back and use their tools/products myself to clean the car. Meanwhile, on this drive to the back of the dealership, my salesman looks at me, laughs, and said, "look at your shoes. You have dirt all over them. When did you buy those 1970 something?". WOW. Just WOW. Then I found a large toy in the third row side cup holders, which tells me they didn't even touch the back seat because they would have seen this very large kid's toy. I'm in complete dismay.
A 14 de cada 14 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
25 mar. 2018
Dealer got back to me but,unfortunately vehicle had been sold
A 1 de cada 1 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
6 mar. 2018
Brian Hall was very laid back, informative, helpful, honest, and never overbearing. The entire sales and processing procedures were done in a timely manner.
A 1 de cada 1 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
28 feb. 2018
Bought the car the were awesome
A 1 de cada 2 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
13 feb. 2018
Recently we attempted to purchase a used chevy geo tracker from your used car dept.of Serra Chevrolet. It seems, per our experience in this venture, that your sales dept/service dept were not knowledgeable as to the condition of this used vehicle. After several unsuccessful attempts to negotiate a deal for this used vehicle and after explaining to them the many mechanical issues this vehicle has, we were still willing to purchase at a reduced price, we were finally told that they had inspected the car further and realised that the vehicle did have Many mechinal issues. We were told since it had so many issues they decided to wholesale the car out. We still let them know that we were interested in this geo tracker at a wholesale reduction price, which we offered at the beginning. So far, we have not received a response. Which now makes us wonder how efficient their inspection of used purchased or traded for vehicles are.
A 4 de cada 4 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
7 feb. 2018
Nice people. Car was not what I wanted.
A 1 de cada 1 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
14 ene. 2018
Easy and friendly
¿Te resultó útil este(a) review? | No
4 ene. 2018
did not get to see them, but will stop in as I will be that way in febuary for sure terry they were very nice, wish I was able to see more of their inventory thanks car gurus for your help terry
A 1 de cada 1 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
31 dic. 2017
Great
A 0 de cada 2 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
26 dic. 2017
I contacted them for he above vehicle, even did the online trad in appraisal, had the numbers all worked out and was contacted for a deposit, which I gave them all the information for. Hours went by (I was assured that the car was mine) was then contacted late in the evening and was told that someone else at the dealership had sold the vehicle , but not to worry, they had found another one with double the miles down the road and that the same deal was still on the table (where do I sign!!!!). I feel that they found a way to make a little more money on the car from someone else rather than selling it to me. This was my wife’s Christmas present and I had to scramble to find another one (which I did at a lower price). At the end of the day, I’m not mad at them, I think the communication and service could be improved upon drastically.
A 10 de cada 10 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
24 nov. 2017
Stay away from them..Their $1000 non refundable deposit is shady.Then while ur waiting for the buyers order,another party suddenly appears and is working with another salesman to steal your car.and your 1000 isnt good enough and the full down payment of 5k will hold it..all this before u even see the car..and then the car u want plowed into a deer last year and was disabled,and they wanna argue over 800...run away
A 13 de cada 14 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
18 nov. 2017
This dealer responded very nice Berry good
A 1 de cada 3 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
14 nov. 2017
Dealer was easy to work with and very professional
¿Te resultó útil este(a) review? | No
25 oct. 2017
Very good
A 1 de cada 4 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
22 oct. 2017
Quick response
A 1 de cada 2 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
14 oct. 2017
Very respectful and informative. They were some what competitive but they do allot more volume and with the flooding in Florida and Texas appear to be moving the cars out fairly quick. My only complaint is that unless your walking through the door, you don't have much time to decide on the car cause they are.selling it right away which makes internet shopping with them less attractive.
A 2 de cada 2 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
18 sep. 2017
My experience was an unpleasant one. Due to the salesman Chris running my credit score downward even more without even giving me a test drive and total amount for the vehicle and tag transference which is what I came for. Plus, I didn't get to operate the vehicle at all. He was so uncourteous and was money hungry. Sales isn't his field at all. I didn't bring a down payment because I was waiting to present a substantial amount which was noted and all I wanted was to get the total amount for everything. I was told," no luck" because I had unestablished credit and that for $15K I'd need $4-$5k to drive off the lot. I know that it's 10% which should've been $1500 down to the most. They lost my business and I hope people pay attention. I won't be doing business there EVER!!!
A 16 de cada 16 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
7 sep. 2017
Great people to work with.
A 0 de cada 2 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
5 sep. 2017
They reached out but I ended up going with another vehicle.
A 0 de cada 1 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
20 ago. 2017
very helpful, the car sold before I could get there.
A 1 de cada 2 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
1 ago. 2017
I asked them about a particular vehicle on 7/25. I wasn't contacted until 7/31. I answered their questions and have not heard back from them since.
A 12 de cada 12 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
13 jul. 2017
Excellent
A 0 de cada 3 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
24 jun. 2017
I got a great deal on a great vehicle! The staff was very helpful and took wonderful care of me. I live my new Murano!
A 1 de cada 3 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
11 jun. 2017
I'm very satisfied with the guy I worked with..name is Tyler.
A 0 de cada 1 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
6 jun. 2017
Great customer service! Micah is very helpful, I have not made it to the dealership just yet, but I'm looking forward to their hospitality.
A 0 de cada 2 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
8 jun. 2017
Respuesta del concesionario actual:
Thanks, Darren. We looked forward to seeing you!
1 jun. 2017
Emails were very nice.I haven't got back with them about the car I asked about,due to my illness.They contacted me around 4 or 5 times and again the emails was very nice.I gave them 5 stars,since it would be unfare to rate them lower,since I was the one that didn't follow through so far.They emailed more information on the car and the person seems very nice.
A 0 de cada 2 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
8 jun. 2017
Respuesta del concesionario actual:
Hey, thank you Perry! Let us know if there is anything we can do for you!
30 may. 2017
Good
A 0 de cada 2 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
8 jun. 2017
Respuesta del concesionario actual:
Thanks, Jeremy!
23 abr. 2017
Great experience! Found the truck I wanted, They got it ready for me, test drove it and I was out of there in one hour.
A 1 de cada 2 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
25 abr. 2017
Respuesta del concesionario actual:
Thanks for the review, Travis! Glad we could help :)
17 abr. 2017
Went and looked at the car and all was great from service to communications. Just didnt buy
A 1 de cada 3 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
30 mar. 2017
I did credit application and got approved via telephone and online. I got an interest rate and the amount of monthly payment. I was then asked when could I come pick it up. It was agreed the following day since I lived 3 hours way. After this was agreed upon the salesman called me and asked could I go ahead and make the $500 down payment. I had a coworker give him my bankcard information because I had a client. Thirty minutes later he called and said the car was sold. He then went on to offer me a more expensive Maxima and Chrysler 300. REALLY AND I THOUGHT I'D PURCHASED A Q50 S INFINITI. I went to my local Infiniti dealer and purchased a brand new one on March 29!! I WOULDN'T RECOMMEND THIS DEALERSHIP TO MY ENEMY!!! I wish I could give negative 5 stars!!
A 19 de cada 19 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
25 abr. 2017
Respuesta del concesionario actual:
Latoya, please contact us at 615 851 8000 so we can address each of the issues as soon as possible. We want every customer to receive 5 star service.
24 mar. 2017
Great experience with level of assistance and professionalism
A 2 de cada 3 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
29 mar. 2017
Respuesta del concesionario actual:
Thank you for the 5 star review, Karen! :)
14 mar. 2017
Response was quick
A 0 de cada 3 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
20 mar. 2017
Respuesta del concesionario actual:
Thanks for the review Edgar!!
13 mar. 2017
Very informative and helpful
A 0 de cada 3 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
20 mar. 2017
Respuesta del concesionario actual:
Thanks for the review Deahana. If you could provide additional feedback on how we can earn 5 stars we would appreciate it!
14 feb. 2017
Didn't provide information I wanted, just keep providing information on what they wanted to sell me
A 6 de cada 7 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
17 feb. 2017
Respuesta del concesionario actual:
We are very sorry, Ben. A third party provider had incorrectly displayed inventory on our CarGurus display pages. Please call us at 615-851-4115 and ask for Chris Glenn. I am the BDC manager here and will do all I can to answer any questions you have.
19 sep. 2016
Very nice person. Replied to all questions I ask about
A 2 de cada 4 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
23 jul. 2016
None of the dealers want to negotiate. A lady talked to me could not answer any of my questions
A 6 de cada 9 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No
25 may. 2014
excellent
A 0 de cada 1 personas les resultó útil este(a) review.
¿Te resultó útil esto? | No